BetterHelp is among the largest, and certainly most recognized online therapy services in the world. Their platform connects users with licensed, professional therapists via video, phone, chat and messaging tools. Communication with the therapists takes place in the form of live sessions conducted as an ongoing dialogue via messaging and live virtual therapy sessions.
With one simple pricing plan that includes unlimited therapy, BetterHelp offers a counseling service that’s significantly less expensive than in‑office therapy. While they are not the least expensive provider, they do offer financial assistance for those that qualify.
As a silicon-valley based company with a more technical orientation, BetterHelp employs the most up-to-date technologies in optimizing their security and usability features.
It should be noted, that while most other platforms offer counseling for a variety of treatment needs, BetterHelp segments their treatments into different brands within their portfolio. For example, they offer counseling to adolescents via their brand Teen Counseling and Counseling for LGBTQ+ clients via their brand Pride Counseling. As users navigate BetterHelp, they are often directed to one of these other brands that have been designed to address the specific needs of that group.
Some users appreciate this feature, while others may prefer to to work through a generic platform that serves all types of people rather than grouping them together based on one aspect of their lives.
Read our full BetterHelp review.