Doctor on Demand

Doctor on Demand Review

Editor's Rating:

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Average Price:​
Mobile Apps:
iOS, Android
Session Types:
Pros & Cons
  • Prescriptions available for some medications
  • Easy-to-use appointment scheduler
  • All therapists are licensed and experienced
  • Session fees are more expensive than most alternative platforms

There is no denying that technology has managed to completely change our healthcare system today and the way in which we get the medical attention that we need. However, one of the biggest changes has come in the form of telemedicine services. With companies like Doctor on Demand, you can instantly gain access to board-certified doctors 24/7, right from your phone. Getting the real, professional medical opinion you need has never been easier or more convenient and people are really starting to take notice.

Other Comparable Therapy Options

Time Magazine, Bustle, Fortune and The Wall Street Journal are all talking about the unique features offered with this comprehensive video app and how it is changing the way that people look at doctor’s appointments forever. But, how does it really work? And does it really provide the convenience and the quality care that patients are looking for? Let’s take a deeper look at what Doctor on Demand has to offer.

dr on demand

Company Profile:

The goal of Doctor on Demand is simple, to help provide face-to-face doctor consultations for patients who don’t have time to come into a traditional office or who need care after normal business hours. The company is able to connect anyone, with or without insurance, to high-quality physicians right through their phone, computer or tablet. The goal of Doctor on Demand is to help people save time and money, and they already have hundred of employers and health plans that rely on them to care for their millions of employees and members.

Signing Up:

You can sign up on your own or create an account for your business and instantly get access to a board-certified physician who will help examine, diagnose and treat you over a video call. If you are ready to be treated by one of Doctor on Demand’s physicians, signing up is easy.

  • Start by providing some basic contact information and creating a patient profile.
  • Once you have entered this information you will be asked to enter in any health insurance information that you have to see if you are covered. You do not need to have health insurance.
  • You will also be asked if your employer will help cover Doctor on Demand visits—as over 400 employers partner directly with the app to bring this benefit to their employees.
  • You are then taken to a page where you can choose to either see a medical doctor or mental health professional. If you need to see a medical doctor, you can schedule an appointment right away. If you need to see a mental health professional, you can take a brief assessment then you will be paired with a therapist.

Signing up takes only a few minutes and the entire process is meant to be simple and straight forward. You can make an appointment right away or schedule an appointment for a later date.

dr on demand scheduling an appointment


Just like a normal doctor’s appointment, during your appointment your doctor will talk to you about your medical history, your symptoms and perform an exam through the video platform. They may also recommend treatment, including prescription medications or lab work.


There is only one set fee for medical visits, while psychological services will cost different amounts depending on the different treatments you receive. The rate for medical doctors is $75 for a 15-minute appointment. Most services are available 24/7/365 and the cost is comparable to most standard copays, although the company does take many insurances.

Usability (Desktop & Mobile):

The goal of Doctor on Demand is to make it simple for you to get the expert medical advice that you need, and the company does a great job with this through their easy-to-navigate website and streamlined app. Everything is spelled out and easy to follow and does not require any real tech-savvy.

Having your appointment on line is very easy through the platform. All you need to do is press a button and you will be put on a video call with a doctor. You can also schedule an appointment for a future date if needed. The entire process takes only seconds and is very user friendly. When it is time for your appointment, a video icon will appear on your screen or your app and you can start your video appointment right away.

It is as simple as that. When you are done with your appointment you can then rate your doctor and your overall experience.

dr on demand

Doctor Support & Effectiveness:

Of course, at the heart of this app is the healthcare professionals that work behind Doctors on Demand. The first thing to remember is that this platform is not meant for emergency situations. If you are experiencing an emergency, you need to go to the ER.

There are two main types of doctors that are available through this application: MDs who are there to diagnose symptoms and interpret lab results and psychologists and psychiatrists who you can making online counseling appointments with.

So, what are the doctors able to do?

The doctors available through this program can help diagnose and treat common ailments, including minor injuries, rashes or infections. They can also help you interpret your lab results if you are looking to get a second opinion on a diagnosis.

These doctors are great for issues like sprained ankles, urinary tract infections, and diagnosing the common cold. Since you can communicate directly with your doctor through video chat, they are often able to easily asses many of your concerns and do a visual exam to help determine the cause of your medical ailment.

We also love that they have pediatric specialists as well—as there are so many parents out there who just want a second opinion on bumps, bruises, marks and rashes when they happen, but don’t necessarily need to go to an emergency room. Another great feature for new parents is the program’s lactation consultants who are available through the platform for any mother experiencing breastfeeding issues.

Confidentiality & Privacy:

Like any company that works with health records, Doctor on Demand takes their patient privacy seriously and goes the extra mile to make sure that all data is kept safely. The company’s websites and app are both HIPPA compliant and they guarantee to comply with federal, state and local laws regarding this information. Doctor on Demand has also added an additional layer of security on their website with their SSL encryption protection. The company has a detailed guide to all of their site privacy information and insight into their privacy policies on their website.

Doctor on Demand’s Doctor Qualifications:

Doctor on Demand takes their job in the medical field seriously and employs only the top doctors in the industry. All doctors are board-certified, screened and trained to ensure they are more than qualified to provide this type of online medical care. According to the company, only 5-10% of doctors who apply are accepted to work for Doctor on Demand. All of the doctors who work with this company are trained in over 200 clinical protocols. The company also conducts peer reviews for each doctor and takes client feedback into account to make sure that the professionals working for their site truly are the best in the business.

Specialties and Areas of Expertise:

Appointment with Dr on demand

Doctor on Demand Doctors are trained to handle a number of different health conditions, right through the company’s app. Here’s what the medical doctors treat:

Urgent Care:

  • Allergies
  • Bronchitis
  • Cellulitis and Skin Infections
  • Back Pain
  • Pneumonia
  • Influenza
  • Headaches and Migraines
  • Conjunctivitis
  • Sports Injuries
  • Sprains and bruises
  • Vomiting
  • Diarrhea
  • Sinus Infections
  • Rashes and Skin Conditions

Chronic Conditions:

  • Allergy
  • Asthma
  • Obesity
  • High Blood Pressure
  • High Cholesterol
  • Thyroid
  • Stress Management
  • Metabolic Syndrome
  • Pre-Diabetes and Diabetes

Labs and Screening:

  • Anemia
  • Chronic disease
  • Diabetes
  • STDs
  • Drug tests
  • Fatigue
  • Fertility
  • Thyroid disease
  • Cardiovascular
  • Thyroid disease
  • Immunodeficiency Tests
  • Vaccine Titers
  • Vitamin deficiencies

Preventative Medicine:

  • Metabolic Syndrome
  • Smoking Cessation
  • Mood Disorder Screening
  • Weight Loss Assistance

Women’s and Men’s Health Issues:

  • Acne
  • Family planning
  • Urinary Tract Infections
  • Prostate Cancer Risk Counseling
  • Yeast and Vaginal Infections
  • Menopause/PM
  • Prenatal Counseling
  • Sexual Dysfunction

Doctor on Demand is also clear about the conditions that they don’t treat to help patients understand in which situations it is best that they go to a physical doctor’s office or emergency room. The app does not treat the following, according to their website:

  • Traumatic brain or spinal cord injuries
  • Chest pain or numbness
  • Lacerations
  • Loss of consciousness
  • Vomiting or coughing up blood
  • Multiple broken bones
  • Severe burns
  • Pediatric ear infections

It is also important to note that while the company can write prescriptions for certain medications, they are not able to write prescriptions for controlled substances such as oxycodone or codeine.

Specialties and Areas of Expertise For Counselors:

At Doctor on Demand, you cannot only gain access to professional medical advice, but professional mental health advice as well. This is because in addition to having physicians available, Doctor on Demand also has trained mental health therapists who are licensed psychiatrists and psychologists available to help in the following areas:

  • Anxiety
  • Stress
  • Postpartum Depression
  • Miscarriage and Loss
  • Depression
  • Family and Relationships
  • Bipolar Disorder
  • Fatigue
  • Chronic Depression
  • Dysthymia
  • Mood Swings
  • Anger Management
  • Behavioral and Emotional Therapy
  • Post Cardiac Event Counseling
  • Psychodynamic Therapy
  • Abuse
  • Grief
  • Addiction
  • Trauma
  • PTSD
  • Insomnia
  • Panic Attacks
  • Restlessness
  • Generalized Anxiety Disorder
  • Schizophrenia
  • Psychosis

Bottom Line:

Doctor on Demand makes it easy, quick and affordable for you to see a board-certified doctor in situations where you may not normally be able to see one of these professionals. You can meet with a doctor at any time, for just $75 per 15-minute visit. The company has done a great job making the process simple and easy-to-follow and in putting their customers face-to-face with the industry’s best physicians, so they can get the medical advice they deserve.

dr on demand logo
Editor's Rating:

E-counseling.com did not receive compensation for these reviews. See our full disclaimer.

7 User Reviews
  1. Janice Hanrahan said:

    I was charged $119 for a missed appointment, which I could not attend because the page on the appointment website would not load. I tried several times to get in. Unfortunately, they do not have a number you can call or an email that is easily located to contact anyone. I had a previous appointment, and my insurance company was only charged $79. This company is definitely a ripoff.

  2. Geni Traweek said:

    I signed up for this APP and I wanted to get some Mental help. I am on Medicare and the pricing seems to be high. Medicare receipients cannot afford to pay these prices
    A physpsychologist is per 25 minutes and cost 199. FOR 25 MINUTES????? What could be done for 200 in 25 minutes? I guess Medicare receipients just have figure out themselves how to handle any mental issues

  3. Jasmine said:

    Their mental health division does not disclose their limitations regarding prescriptions until after you have already signed up and paid for the visit. I visited a doctor for help with depression and ADHD. The doctor brushed over the fact that she was unable to prescribe the two most effective medications for ADHD because they are controlled substances. If I had known that, I wouldn’t have wasted my time with Doctor on Demand. Now, I am out $400 and starting from square one. I’ve wasted weeks with a doctor who couldn’t help me because the noncontrolled substances that she can prescribe are ineffective. They also refused to give me a refund, and they don’t allow appeals. The only person I’ve been able to talk to is an entry-level customer service agent who can’t really do anything.

  4. Debra said:

    I used Dr on Demand to get a prescription for a medication needed for international travel and found that worked very well and would recommend it for that purpose exclusively.
    I DO NOT recommend the application for any of the mental health services it claims to offer:
    (1) there are a limited number of counselors available;
    (2) because there are a limited number of counselors available, you will likely have to wait days – in my case, more than one week – for an appointment. Not exactly “on demand” and if you’re feeling like you need a mental health professional’s help, the wait is quite frustrating.
    (3) but then, after waiting for days for the appointment, the app malfunctioned just as my mental health session was about to start, telling me my appointment was cancelled because I was calling in from a different state despite the fact that I was calling from the exact location in which I made the appointment. I had been so desperate for help and was in a fragile state, waited patiently for the appointment, and was completely shattered when the appointment was cancelled with no warning.

    If it happened once, I’d chalk it up to bad luck but the exact same problem happened to me twice. I will never use Dr on Demand for mental health services again and advise anyone in need of mental health services to find a different option.

  5. Sarah said:

    I had a visit 3 days ago with the Dr. On Demand app and I have still not received my prescription to my pharmacy. Yesterday I was told they have to “trouble shoot” my prescription…. tonight I still dont have my prescription I need badly. This experience has been so avoidable. I only blame myself for putting my health in such incompetent hands. At least I got my money back to go to urgent care to get the meds I needed.

  6. Abdelrahman H. said:

    I contacted Doctors on Demand because I had severe pain urinating, the provider I contacted said they cannot help me until they get a lab result, three days later , while I’m still in pain, I receive an email from the provider saying that the lab results were wrong and that I should take the medication prescribed. I contacted the pharmacy to find out that the doctor FORGOT to send the prescription to the Pharmacy. I called Doctors on Demand customer service 5 times and the only answer I received was that they are still waiting on the provider to send the prescription, so Today, 5 days after my initial call, Doctors on Demand failed miserably to help me ease my pain. I’m only going to check with my Primary care doctor from now on, I only used doctors on Demand because I thought it’d be faster, but obviously I made the biggest mistake ever. Not recommended if you care about your or your love ones well being.

  7. Rhonda F. said:

    I like the fact that I do not have to leave my home. The Dr I had was very nice and easy to talk with. However, there are several things in my case that I felt were wrong. First, I’m on Medicare, $75 is to high for a co pay for this service. I realize I didn’t have to use it, but when u are so sick and don’t won’t to leave home and are on Social Security Dis $75 is high. Second, the Dr. would not take my suggestion on medicine. So, I did not get an antibiotic like I needed. I received a steroid pack and was told to call back in 5 days. I have a sinus infection, that is not going to cure me. So here I am worse 4 days later and I try to connect back. Well, there is another $75 charge. That is not right at all. You all need to have a lower charge if you are a returning patient for the same illness as recommend by the Dr. So, of course I didn’t logon the second time. I’m out $75, not better but worse and had to drag myself out to a Urgent Care Clinc where Ive been on an antibiotic for 2 days now. I’m in misery. Stuck out of state and can’t get home. Dr. On Demand, please think about changing some practices. Thank you.

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