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BetterHelp

BetterHelp Review

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Founded only in 2013, BetterHelp has taken off as one of the leaders on online therapy. BetterHelp offers over 11,000 licensed professionals with experience helping people cope with nearly all areas of mental health. But, it’s not just about the sheer size of their service that has pushed more than 1,000,000 people to use their platform. Their superiority in personalization and usability, in addition to total anonymity and privacy, is unprecedented.

Company Profile:

Remember, BetterHelp started in 2013. Less than two years after experiencing rapid growth, they were bought by Teladoc, the largest telehealth provider in the country. With hundreds of employees and the Teladoc resources behind them, BetterHelp has been able to focus on making their platform the best in every area. Moreover, the one thing that truly stands out is that BetterHelp realizes that human to human contact should not be replaced. Rather, they are simply leveraging new technology to meet the expectations of today’s consumers.

Signing Up:

If usability is your concern, then look no further. BetterHelp designed one of the most intuitive platforms I have tested. For starters, you will need to sign up for an account. There is no need to use your real name or any other real credentials. If you don’t feel comfortable, using an alias is completely fine. Once you have registered, you will be led to fill out a short questionnaire in a multiple choice format.

BetterHelp Matching Process

Once you have completed the questionnaire, you will be led to the secured payment page. After entering in payment details, BetterHelp then pairs you with the appropriate therapist based on your answers, while also using their back end algorithms. It is believed that most BetterHelp customers are satisfied with who the algorithm has paired them with. If you are not happy, you can always request a new therapist. Once paired with the therapist, you will be led to a secure and dedicated chat room that only you and your counselor can access. Additionally, this room is active 24 hours a day, 7 days a week. While chats are almost always not in ‘real time,’ BetterHelp counselors make extraordinary efforts to reply as quickly as possible. Moreover, should you want actual ‘live chat,’ you simply need to schedule it in advance with your counselor. The same goes for live phone and live video sessions. All plans come with unlimited chatting – via desktop/app, phone and video – tops in the industry (generally, other online therapy providers will charge an additional fee for phone/video sessions). Starting a phone session is easy as well. You simply need to schedule a date and time with your counselor prior to receiving phone counseling.

BetterHelp Dedicated Chat Room

Pricing:

Considering what I’ve become accustomed to paying for in-office therapy, I was initially expecting this service to cost around the same price, perhaps a few percent less. However, it turns out that  BetterHelp is one of the cheapest e-counseling services on the market, and significantly less expensive than any in-office alternative I’ve seen. Their plan costs $65/week and includes unlimited counseling.

betterhelp pricing

Usability (Desktop & Mobile):

From a user experience standpoint, BetterHelp’s platform is very straightforward. Simply log in to your account and you are directed straight to your dedicated chat room. If you have ever used any chat service (like Google Chat or Skype), BetterHelp’s functionality is very similar to these. You send messages with the click of the button while you receive answers as soon as your counselor replies. Moreover, you don’t need to be connected to BetterHelp’s platform at all times. You will receive email notifications informing you of a reply from your therapist. You can access their platform both on your desktop and your mobile devices. Their mobile app is free and available for both iOS and Android.

As far as communication with the therapists, BetterHelp offers a variety of options. In addition to the text-based messaging that comes standard with each plan, live sessions can be conducted via live chat and video on both desktop and mobile devices, as well as over the phone.

Counselor Support & Effectiveness:

There are those who have said that therapists cannot help people online as much as they do “in-office.” There are numerous factors involved in determining how helpful a therapist can be, many of which have to do with the individual session itself (and not the distance between you and your counselor). Knowing this, I kept an open mind when BetterHelp paired me with a therapist named Idiana Morales. Being that I currently reside in Florida, BetterHelp paired me with Mrs. Morales as she is a Licensed Mental Health Counselor (MS, LMHC) in the state of Florida. As I had started feeling anxious and stressed out for close to a year, I instantly felt some level of comfort when I saw Mrs. Morales credentials. Her specialties are stress, anxiety, relationship, family and anger (with experience in several other fields as well) – essentially the areas I needed help with. It is difficult to accurately describe how helpful Idiana was in a simple review like this. But, for the sake of professionalism and reporting, I will try my best. I am a Type-B personality at heart. Nothing ever bothered me too much. That changed after 8 years of marriage, when I started feeling anxious and animosity toward certain family members. Idiana was able to defuse several situations and enabled me to tackle the underlying issues head on, and in a considerate, timely and professional manner. Overall, the level of support given by my counselor was phenomenal.

Confidentiality & Privacy:

I have seen a decent number of people suggest that e-counseling is not safe. These naysayers claim that in the digital age, nothing is safe. Perhaps that is true, but how safe are “in-office” appointments? Your individual sessions may not be saved but your files and summaries of your sessions are very likely saved on your therapist’s office computer. This is just as susceptible to attack as BetterHelp; however, a hacker would likely have an easier time gaining access to your therapist’s office computer rather than BetterHelp’s sophisticated firewalls. BetterHelp is serious about privacy and takes several steps to ensure anonymity and confidentiality. The BetterHelp browsing encryption system (SSL) is provided by Comodo, a world leader in data security, while messages between you and your counselor are further encrypted with bank grade 256-bit encryption. Moreover, since all BetterHelp counselors are state certified, they are subject to strict local and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical and other health information is private, and is not shared with insurance companies since BetterHelp doesn’t cooperate with insurance companies. Overall, BetterHelp does an outstanding job protecting your information.

BetterHelp’s Counselor Qualifications:

All BetterHelp counselors are licensed, trained, and accredited at the state level, and each of them hold either a Masters Degree or a Doctorate Degree in their respective field. Moreover, they all have three years and 1,000 hours of hands-on experience, at a minimum. The counselors are psychologists, family therapists, clinical social workers or licensed professional counselors with a broad range of expertise.

BetterHelp Counselor Qualifications

Specialties & Areas of Expertise:

One major benefit to using BetterHelp is that they cover virtually all areas that people would need help with. Though this may seem like a given, it isn’t. There are several e-counseling services that do not offer a full range of areas of expertise. Some of the main areas that BetterHelp covers are:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • LGBTQ
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

There are an abundant amount of reasons why BetterHelp is a top rated online therapy service. US-based licensed therapists? Check. One of the only online therapy services with a low, set cost? Check. Rigorous screening procedures of therapists? Check. Best-in-class anonymity and confidentiality? Check. More counselors than any other service? Check. Easy to use platform? Check. Fast reply times and counselors who make a concerted effort to help you live better? Double check. If you are looking for a one stop online therapy solution, BetterHelp is your choice.

We may receive referral fees from providers listed on this website. See our full disclaimer.
betterhelp logo
Editor's Rating:
9.6
Plans from $65
/week

146 User Reviews

E-counseling.com did not receive compensation for these reviews. See our full disclaimer.

146 Responses

  1. GP Brady said:

    Rating

    10

    I have been very lucky to find Theresa my counselor and BetterHelp. Theresa is very emphatic and professional. I feel better after every session. Her down to earth style puts me at ease. Also, Betterhelp is very user friendly and easy to use.

  2. Farhana Kabir said:

    Rating

    10

    Thanks to Better Help for taking this extraordinary step and for delivering such an helpful service right at our door. In this journey of life we go through so many ups and downs, sometimes it becomes a necessity to share our inner most feelings to someone professional and experienced. I have been with Better Help for more than 04 months, now really I feel a new me within me, who is more stable and stronger. Now I can rock the world, yes! I can!

  3. Dan S. said:

    Rating

    10

    I never ever thought that messaging would work for therapy. While live video chat is available, the messaging allows me to digest what my therapist has sent me, think it over, and reply later. You don’t have to think in the moment, which helps to digest information over time and it makes a much bigger impact than answering questions on the spot without thinking them over. BetterHelp also asks some great matching questions (type of problem you’re having, if you’re in the LGBTQ community and want a therapist like that, etc). I’m so happy that I got matched with Sharon, she’s an amazing therapist and makes me think in ways I never would have before. She’s action-oriented and we’ve already really started working on my issues just a month in. She’s fantastic. I highly recommend BetterHelp to anyone.

  4. Melissa Brown said:

    Rating

    10

    I have been thrilled with Betterhelp. Their customer service is wonderful and I have found the best therapist ever. My therapist has been exactly what I needed and continue to need.

  5. Eliane said:

    Rating

    10

    I became a super fan of Better Help. It is convenient, easy to access, and affordable. I got a great match with a therapist that was very experienced and she is helping me a lot. It is my first online experience but with the video chat, I don’t see any problem with that. Actually, it is very convenient since no matter where I am, I just need to connect and get my session done. It is super easy to schedule as well or reschedule if needed. I recommend.

  6. Emily K. said:

    Rating

    10

    I have used BetterHelp twice – once was a live session with a counselor which was highly productive and helpful, and one was a groupinar for past trauma that showed me what a wonderful community BetterHelp promotes.

    The individual counselor was very responsive as we set scheduled our session, had great follow-up, and reminded me that they are there should I need a future session. The groupinar leader was so engaging I would take any course he led regardless of topic. I highly recommend BetterHelp for both individual and group counseling – the first step is the hardest and BetterHelp is a safe, wonderful resource.

  7. Courtney P said:

    Rating

    10

    I really love Better Help. It’s been, by far, by best therapy experience ever. I have seen a few therapists in person around my area, but am getting the most out of my Better Help experience.

  8. Jenn said:

    Rating

    10

    In just a few weeks talking to Marjola at BetterHelp has made such a difference. I had been feeling very anxious and angry. I wasn’t sure why. She is such a great listener and helped me sort through my feelings. She also has provided some great tools to help me move forward. It is great to be able to talk to her where and when is convenient for me. I’m very appreciative of Marjola and BetterHelp.

  9. Shannon N Murray said:

    Better Help has been such an amazing tool in the short time i have been a member. Specifically, my counselor, Jamal Jones. He so wise, and gives many perspectives and solutions to problems i have trouble solving on my own. For that i am very grateful. I am also grateful for the accessibility. Better Help is reasonably priced, especially in comparison to other like services. I can get counseling from my couch where i am comfortable, and there is no pressure.

  10. Terrible experience said:

    Rating

    1

    Worst counselling experience I’ve had.

    I registered hoping to address some self-esteem problems which have existed since childhood.

    The first counsellor I got matched to was in a different time zone (sessions 2am onward) and sent me a few workbooks to fill out, which she didn’t read or address at all. We texted through the platform, about 1.5 weeks in she finally asked me something about myself which wasn’t “how’s your day been”, seemed to read my workbook, then told me that I might be better suited to a different counsellor.

    The second counsellor I chose myself because I thought her expertise was suited to the help I needed. As a student in counselling myself, and as someone that has been through therapies with multiple counsellors in the past, her behaviour was appalling.

    To provide some examples without recounting the session: looked down on me for planning to immigrate to her country, advised me against my plans for the future, told me there’s no reason for anyone to be unemployed, jumped to conclusions about my husband, told me he’s a loser and advised me to leave him–before telling me my distortions in my thinking are pervasive and I need serious help beyond BetterHelp, thus ending the session less than 15mins in.

    In case anyone else reading this has been through something similar with a counsellor: Counsellors are specifically taught not to give value judgements about the client’s life, relationships and their plans. Clients are supposed to lead the session with the counsellor as a supporter of positive growth. There are good counsellors out there, and not everyone working as a counsellor should be one.

    To the credit of BetterHelp, their administrators were lovely, provided a full refund and I was able to file a report against the relevant counsellor. There are clearly some wonderful BetterHelp counsellors out there, obvious from the other reviews. I wanted to put this out there in case it helps anyone.

    1. Gina H said:

      Rating

      10

      Ask for: Alan Montes, he’s super sensitive and supportive like an Eminem of all therapists, really he surpasses them all and makes it look easy- with no effort! I hope you read this ……

  11. Kevin Wilson said:

    Rating

    10

    Joining BetterHelp was by far the best decision of my life and I am so thankful for what it is! I have always struggled with depression, and traditional counseling had never seemed to work for me.

    My life and work life are so hectic with ever changing hours that the app based chatting and the flexible times for video or voice calls, fits my life perfectly. Also, the ability for you to “message” anytime so you’re not forced to wait until your next session, I find to be super helpful and beneficial. It allows you to intervene with whats truly going on rather than letting it taking the back burner until your next appointment. Ultimately, the app based approached allows for me personally to make time easily for bettering my mental health than it normally would.

    But most importantly, the atmosphere that comes with BetterHelp is so comfortable and feels so safe. They do a wonderful job pairing you with a counselor that fits your needs and preferences. And because of that, I feel like I have grown so much already. I never had this much progress nor have I felt so welcome with Therapy before. I could not recommend Better Help enough.

  12. Colleen said:

    Betterhelp is a unique and super convenient platform for therapy. I love how I can connect with my therapist on my own time. One can connect verbally and in writing. I enjoy answering the therapist’s questions to help me figure out exactly what I need to focus on in the moment. Give Betterhelp a try. It has taken me years and years to finally do therapy.

  13. Dee A Conroy said:

    Rating

    10

    I have had 3 sessions with my counselor at BetterHelp and have been very pleased. In a matter of a few weeks my counselor has helped me learn more about myself and the reasons why I am in the situation I am currently struggling with. She is available via email, text, video chat and responds in a timely manner. The “homework” she gives me helps me explore options of dealing with my issues. My counselor has been supportive I admit I was somewhat skeptical about on-line counseling via video however it has been amazingly helpful and actually feels as if we are in the same room. I look forward to our visits.

  14. Anthony said:

    Rating

    10

    This has been tremendously helpful. I have constant communication with my counselor and I can get an appointment within days. They matched me up with a counselor who fit my needs and it has been great. I’ve already had a few sessions and it has helped so much.

  15. Kevin Welsh said:

    Rating

    10

    BetterHelp has been incredible. I’ve gone most my life trying to handle my OCD on my own or through self-care outlets, and in the first week of finding my therapist on BetterHelp I’ve made more progress than I have on my own in years. The application is easy to use, functions well on any platform, and is far worth the investment. I would recommend this to anyone looking for that next step of commitment

  16. Tiffany Craig said:

    This is specifically about their billing. I signed up for what I thought was a $59.99 a month plan and instead they charged me $234, which I can’t afford (I had to apply for financial aid.) I filed a dispute with Paypal since reading other reviews their customer service seems to be good at refusing refunds.

  17. Kiran Bhatia said:

    Rating

    0.5

    I had a therapist within days and at a time like now during lockdown it was the best thing I could had done. My therapist Brian listens and is great. I feel I am making progress through this very uncertain time.

  18. Megan H. said:

    Rating

    10

    Betterhelp is a wonderful way to make sure that you are helping to take care of yourself. You can have your session via telephone/Chat/ Video chat. You can schedule you session when and how you would like to at your convenience. My therapist is wonderful. She is easy to talk to and offers wonderful advise and tips to work on every session. I highly recommend Betterhelp.

  19. Nicole said:

    Rating

    6.5

    I think this site could work very well, but I have come to find that they will only show you the positive reviews… Not that people are only leaving positive reviews, but they hide the negative reviews. I personally had a less than stellar experience and left an honest review, but the review was never publicly published. Hiding negative feedback creates a slanted view of the therapist and does not allow individuals to appropriately screen potential therapists. I understand that they want to protect themselves and their therapists from unwarranted negative feedback, but they could provide follow-up on negative comments and/or allow therapists to provide a response.

  20. Lindsay said:

    Rating

    10

    I have only been with better help for 3 months and already I can say I have a better connection with my counsellor here. Than I have in person with a counsellor I’ve had for over a year .
    My counsellor goes above and beyond to find activities and ways to help me navigate some pretty difficult challenges life has thrown at me this past year.
    You can tell the counsellors really love they’re job. And shes not there because she has to be shes there because she is truly passionate about helping people!
    I feel like I would be miles behind my progress if it wasnt for my counsellor.

  21. Megan Z said:

    Rating

    10

    I was a skeptical that BetterHelp was too good to be true. But I needed the help and needed it fast. This was a couple months ago, and I knew getting an appointment at an office would take at least a week or more. So I took the plunge and signed up for BetterHelp. It was really easy. I took a quiz to help pair me with what I was looking for. It populated a list that same day. After I made my choice I had an appointment the very next day. I have been meeting with Sabrina every week since and I love it so much!! BetterHelp is definitely worth a try if you need someone to talk to…. and right now, couldn’t we all use someone like that?!!

    1. Mary Tucker said:

      It is so great to be able to “go to” counseling without having to run another errand and the price is much better than any other counseling I have tried. That said, I have gotten so much more out of therapy at BetterHelp than I have anywhere else. I also like that anytime I am struggling with anything, I open my computer or phone and help is right there!

  22. Jade said:

    Rating

    10

    I was a bit hesitant about receiving counseling when I originally logged on to my first BetterHelp counseling session. But after having had more sessions and seeing that my therapist genuinely cared about helping me, I was able to fully open up and work through some very difficult things I had been going through. My therapist was patient, kind, and helped me unpack my stresses and work through them in a productive way. I am thankful for having been paired with him and thankful I was able to do so on a platform like BetterHelp. I would absolutely recommend it to anyone interested in online counseling!

  23. Sherry said:

    Rating

    10

    I was very surprised by how good the design of this is.

    Very thoughtful, convenient, and timely! My first counsellor was good, but not quite the right fit. And changing was easy and I got Suzanne, who has turned out to be extremely experienced. She’s gentle with me, but somehow we are moving forward!

    What a relief to be able to send her a journal entry during a 3 am panic attack and have her refer to my notes at our session.

  24. Melissa said:

    Rating

    10

    Extremely happy with the help I am receiving. I didn’t think I could afford “real” therapy, but I’m paying a quarter of what in person therapy cost and receiving more benefits. I felt far more comfortable switching counselors using the app and found a person that meets my every need. It’s incredibly convenient to send her notes regarding my struggles and progress so we may refer to it during our appointments. I can not stress enough how valuable phone appointments are to me. Not just for the convenience, but for the comfort of being in my own home and the elimination of the opportunity to become distracted by my counselors appearance or office space. I highly recommend better help not only for people who can not afford traditional therapy, but for anyone who doesn’t have time or does not want to make time to go to an office, or for anyone who is nervous about the process of finding the right counselor

  25. Clio Metakides said:

    Rating

    10

    Better help definately help me rediscover myself and lead the path to a truly happy and healthy life!

  26. CRYSTAL HUNTER said:

    Rating

    9

    I found this through a podcast. I was looking for a way to fit counseling into my life, and here we are! I love how fast it was to find a match and that she was VERY open about if I did not like her or she realized she could not help me, I could easily switch. After 3 months of monthly payments, I switched to paying for 3 months at a time (IT SAVES MONEY!). I love how easy it is to schedule and I feel so much better each Sunday night as we mentally prep for the week (95% of my anxiety is from work (teaching 5th grade). I highly recommend this for people who have trouble scheduling an hour session plus drive time… downside is I am not sure how insurance works with this…

  27. Jeffrey R. said:

    Rating

    10

    My counselor definitely listens to what I say, reads my journal and works with me through many channels (phone, online, worksheets, etc.) to provide me with perspective and guidance. He has been a very valuable help in my recovery process.

  28. Mike said:

    Rating

    10

    BetterHelp is amazing! It’s my first time experiencing therapy, and it’s been a game changer. I will definitely use this service for much longer. It’s also an amazing gateway to seeing a therapist or another mental health professional in person, if I ever decide I need it. It’s really been great at tearing down stigma around mental health.

    Mike

  29. Sarah Harris said:

    Rating

    10

    BetterHelp is the only way to do therapy in 2020 as a working mom. It is so convenient and they could not have matched me to a more suitable therapist. It’s a game-changer being able to contact my counselor at all times. When life happens and you need to touch base with a trustworthy person to help in certain situations, this meets that need. I’m no longer just writing to myself in my journal, but my thoughts and concerns and needs are being seen and affirmed by someone. I love BetterHelp.

  30. Erich R. said:

    Rating

    10

    I found BetterHelp to be an accessible, affordable, and amazing tele-therapy service. In particular I liked how many options it offered in terms of say being able to customize and change your counselor match, the groupinars that allowed more collaborative discussion and in-depth dives into various more specific topics, and its app that functioned very well. I found it very cost-effective as well and its customer support, whether in response to a problem or just to regularly check-in on the experience, was extremely prompt and helpful. Loved it!

  31. Nicole V said:

    Rating

    10

    BetterHelp is amazing! I love the app and the entire idea as a whole! It’s especially awesome how through the app & website they are able to give me professional, experienced, knowledgeable licensed therapists right at my fingertips. I chose the perfect counselor for me and noticed positive changes after just a couple weeks. This is something more people should know about and use because the benefits are great and BetterHelp makes access to therapy so easy!

  32. Liza Patchen said:

    Rating

    10

    I have been using this service for over a month and I love it. I don’t have much time on my hands during normal hours, and write messages on my own time. I love the ability to go back and read-reread messages, gaining deeper insight into what’s going on.

    My therapist is amazing, she gave me a solution to one of the issues right away, in her first message. I could not expect more. Will continue using it until I resolve all the deep and underlying issues.

    Thank you, Dory!

  33. Bassam Elbougha said:

    Rating

    10

    I encourage the use of this service it’s been a great help! I found the platform easy to use on both mobile and pc. There are a number of great councilors to choose from with a vast number of years of expertise too. They’re knowledgeable and most likely if not surely will have a good grasp and understanding of the problem your facing. I like the price affordability too, in office therapy has a price tag some people can’t afford, this service makes it affordable. Anyone can share their thoughts via Chat, Audio clips and also schedule Live Chat sessions, Audio Calls, and a Live video call. I suggest picking someone who has expertise in your problem to do that just head over to their profile and find the right counselor! It has been a very positive experience for me, because I didn’t feel too comfortable in sharing what was going on with the people around me and wanted opinion with someone with years of experience on the matter. This service is for anyone seeking insight to what they’re going through and wanting support during a difficult time or just want to better themselves in general and haven’t been able to find those answers they are searching for. The other convenient thing I found is being able to control the payment plan with the membership and the billing cycle. They have made it easy by including a variety of payment options, weekly, monthly.

  34. Andrea said:

    Rating

    10

    BetterHelp is one of the best things that has ever happened to me! I was hesitant to start therapy because I felt like my problems weren’t serious enough but BetterHelp was the perfect option for me. I got paired with an amazing therapist who has become someone who I really trust and feel supported by. I can count numerous, concrete ways in which I have improved my life since starting BetterHelp and would highly recommend it to anyone looking to change their life for the better!

  35. Samantha Watson said:

    Rating

    10

    Absolutely love BetterHelp, it had helped me so much, and is so convenient & will fit any schedule!
    Many counselors work at night and weekends!
    My counselor really cares and really listens to me, that’s not something I found with any counselor I ever saw in person.
    There is a counselor at BetterHelp for everyone, they are so diverse and you can change at any time.
    I recommend BetterHelp to everyone I can, it had made such a difference in my life.

  36. Stephanie Gonzales said:

    Rating

    10

    Better Help is amazing. My counselor is very knowledgeable, supportive, and provides great insights and suggestions. It has helped me so much so far with my anxiety and depression.

  37. Rea said:

    Rating

    8

    Betterhelp is a great service, and has helped me so much.

    But I have to put a note in about their billing policies; I found them to be pretty inflexible and frustrating. When they bill you for the month, that’s that. It doesn’t matter if you spend that month trying unsuccessfully with different counselors, if you’re going to go on vacation for 2 weeks and won’t use the service, or anything like that, it doesn’t matter; they don’t do refunds. I don’t know why it’s like that, I guess I shouldn’t complain because in the end it overall was a helpful service. But it’s just something I would have liked a warning about.

    And, to be fair, I have had some really great, amazing counselors. But I feel like I also had to go through ones that weren’t so great to get to them. So don’t be afraid to switch counselors if you feel you’re not clicking with the one you have. I’m not exactly sure what their secondary-pairing system is, but I know I’ve asked for certain things (i.e., later availability), and I got paired with a counselor that fits what I asked for.

  38. Sade said:

    Rating

    10

    I encourage anyone lost, or unsure and needing support to use BetterHelp. It is convenient while still offering groundbreaking, life changing results. I don’t have to sit down in a cold doctors office and bare myself to a stranger, all the whole missing out on important events or time from work…
    Getting started is easy, and painless. I enjoy my counselor so much, but the service really offers you the power to choose! To choose a counselor that fits you, to choose times that are convenient, and at a pace that feels good. I can’t express enough truly how much I have grown myself with BetterHelp, and I encourage anyone curious, to come grow with me, using BetterHelp.

  39. Emilie S said:

    I cannot more highly recommend Better Help. The counselor I was matched with was incredibly effective at observing my process and helping guide me in a healthy direction. I found that the ability to text at any time of day (for however little or long I needed to write) left me feeling that I was supported through a tough time 24/7. My counselor always responded to me in a timely fashion. For any one considering this style of therapy, I highly encourage you to try it!

  40. Kat said:

    Alice, your story is searing, and I can barely fathom the pain you’re in and the losses you’ve suffered, through no fault of yours.

    Of course you feel afraid the pain will last forever; but fear and pain WILL subside. The proof is right there in your story: you had the courage and wisdom to get help. And after a half-year, you’re already managing your day-to-day and hour-to-hour pain.

    You Go Girl! And don’t ever give up; you can do this.

  41. Racquel Marsh said:

    Rating

    10

    I honestly love this platform. It’s wonderful to have access to my therapist at the push of a button. BetterHelp makes scheduling and therapy easy and fun, and if the other counselors are anything like mine is, they’re wonderful! I’m definitely working through some issues and learning about myself despite not having been using the platform very long. In addition to therapy, it has a journaling feature plus some other cool stuff like groupinars I’m looking forward to trying! 10/10 recommend!!!

  42. Kathryn S. said:

    BetterHelp is simply perfect! Have not had a better experience in life with my therapy! These people care! Highly skilled professionals who know how to cut through many of life’s many obstacles in helping their clients live their lives and achieve wellness! I am beyond impressed! No commute time or insurance fiascos, no waiting. Instead you learn to start living a healthier way of life by applying weekly skills you learn through web chats with your therapist and through groupinars. Cherie helps me trouble shoot a multitude of issues! Cost effective, they even have financial aid! No issue is too big or small! BetterHelp will help you heal and start to live life again. Your wellness is worth it!

  43. Sandy S. said:

    Rating

    10

    My therapist is amazing and I am very blessed to have been matched with her. I have walked in to other counselor’s offices and have done therapy the “traditional” way before but this platform is by far the best, easiest and most convenient. Plus, I never have to wait a week to touch base with my therapist. Things happen, moments happen, questions arise, etc in between traditional weekly sessions and its comforting to know I always have someone who is sound and in my corner to bounce those situations off of without having to wait a week to “see” her. Just that alone is enough to say this is a better platform. We meet face to face weekly via video and to me its the same as being in person. You get WAY more out of therapy this way and I wish I had known about this sooner. My therapist is extremely knowledgeable and professional and I feel I am in the best care. I am about a month in using this platform and have already seen a difference in attaining my goals in therapy. I have to say this is the best therapy/counselling I have ever had. So grateful!

  44. Jessica B. said:

    Rating

    10

    I came from a traditional therapy setting and I loved my therapist; however, online therapy is far more convenient for me. I can update my therapist with a journal or a message when I’m feeling down (instead of having to try and remember during a weekly session). She is very encouraging and it’s a great supplement to our weekly video sessions. I still prefer the traditional therapy weekly face to face type of sessions so having both options is really great. Betterhelp has these great group webinars available every week that help me not only understand more about keeping myself mentally healthy but also allow me to communicate with a very supportive community of people.

  45. Mitch B. said:

    Rating

    3

    I see how this service can be a benefit to people, but my experience was very poor. My first counselor, Jeanette Etnier, started well enough. Then she cancelled the first appointment, which pushed my first online meeting a week later. Then she did it again – and this time without bothering to tell me why. I was tired of this and switched, where I found out the new counselor couldn’t meet with me for three weeks – and well into another payment block. No thanks. I know I can switch, but this was all very discouraging. Maybe I’ll be back, but I can’t be throwing money away like this either.

    1. Kat said:

      I’m very new to BH, but reading through the reviews, including yours, it seems to me that your negative experiences were exceptional. Have you tried posting questions to management?
      Such as:
      What are BetterHelp’s policies or expectations around counselors’ cancelling appointments? If my counselor cancels twice in a row, will BetterHelp assign me a new one, or refund my monthly payment. What choices are available to me?

  46. Joy T. said:

    Rating

    10

    the therapists are well informed and respond in a timely fashion, the journal function is very helpful in organizing your thoughts, and any questions/concerns are answered immediately. in addition it is very easy to find a therapist that fits your needs or to switch if need be.

  47. Stacy B. said:

    Rating

    7

    The gist:
    1. Before you go with this, get a netspend card or something that’s reloadable and not attached to your bank, because ending a subscription is very difficult and they will still charge you.
    2. They are monthly. That means when they say, “oh you’ll pay only $65 a week!” No, you’re paying for the whole month at once, so that will be $260 up front. Which is still better than $100+ a visit with a in person therapist, but it’s still misleading. Also, you can’t even send messages or anything until you pay.
    3. Some therapist are impatientot down right bad, so be careful. I got lucky due to anxiety; It took a lot for me to sign up for better help, and I picked a woman named Denise Hall. While building the courage to share my life with a stranger, after a few days she got rid of me and closed her avaiblility. She wasn’t making money off me yet so therefore I was nothing, and I saved myself from a lot of disappointment. So be wise about who you pick as a therapist, if they arent patient enough to let you come forth, then they aren’t worth it. Also, do research on their name as much as possible.
    4. Watch for red flags. A therapist isnt suppose to pressure you into anything or make you feel inadequate; if they do get out right away.
    That’s about it. Good luck y’all.

  48. Wendy S. said:

    Rating

    3.5

    If you’re not planning on using the scheduled one-on-one sessions, I would not recommend Betterhelp. Even if you are, you may have issues scheduling enough sessions to get your money’s worth.
    I signed up to receive therapy through messaging only. My assigned therapist, Joy Nussen, did not know that this was an option (she was working under the assumption that scheduled sessions were the only option). I was the one that had to educate my therapist how the site works (that messaging only is an option).
    As far as the therapy aspect of my experience, I was left pretty unsatisfied. I put a lot of time and thought into my messages. I didn’t feel that the time and energy put into the responses/therapy I received was sufficient; I found it lacking.
    Even though I paid $260 for a month, I ended up ending my subscription early. The experience was actually adding stress to my life, due to my spending time on my messages and feeling like they weren’t receiving an appropriate response (combined with no plan for therapy being followed). I’m relived to no longer be involved with this service. It’s not clear to me if the issue was primarily the therapist I was assigned or with how well the therapist are administered on the site.
    I was offered to try a different therapist with the week or two left in my subscription but I chose not to as I don’t want to potentially go through all this again.
    In my opinion, be wary.

    1. Wendy S. said:

      I’m happy to hear that you found a great therapist on this site.

      Regarding your comments regarding my experience, it’s not as your supposing. I did have multiple communication with their customer service (which I found to be very supportive).

      However, I did not feel comfortable with paying another $260 to test out a new therapist (which I would have had to do, with only a couple of weeks left in my current membership). I feel like your comments are minimizing my experience.

  49. Maggie S. said:

    Rating

    9

    This is, quite possibly, one of the best apps possible to get counseling in an area where counseling is otherwise limited. It took a little bit to find a therapist that fit well with my schedule and needs, but I have found one and am finally getting the help that I need in order to overcome my own fears and better serve my students. I would 100% recommend it.

  50. Tiffany D. said:

    Rating

    10

    BetterHelp is a great counseling platform to use because the customer service is so responsive. I got matched to two counselors who were not a good fit for me, but the process of changing counselors is fairly simple and on my third try I got matched with a counselor who has helped me make tremendous progress in a very short amount of time. I’ve learned that the more you put into the process and the more you are able to trust it and ask for what you need, the better it goes.
    I also liked that when I had a problem, customer service would reach out to me and help. They responded quickly and professionally. Another great feature is that you can do your live sessions via chat, phone, or video. I’ve used the chat and phone sessions so far and both have been very helpful. The app is available on your desktop and on your phone so you have multiple ways of communicating when you need it. I’ve also used the journal feature. You can write on your journal page and either kept it to yourself or share with your counselor. It is great when you just need to get your thoughts out.
    Finally, I like that BetterHelp is affordable. I feel that I get a really good value for the services I am receiving.

  51. Amber D. said:

    Rating

    10

    Better Help had been ABSOLUTLEY life changing for me. If your someone like me who has severe anxiety to the point of not even being able to leave the house Better Help is here for YOU. I literally have NOT been able to leave my house for months. I even work from home so I don’t have to leave. My therapist with Better Help has helped me so much I ACTUALLY left my house for the first time in months ( months ) !! Grant it was for only a very short amount of time but I DID it. If it was not for Better Help this would not have been possible. If you can’t leave your house because of sever anxiety or ANYTHING contact Better Help NOW. They even have financial aid for those of us that may need financial assistance.

  52. Staci F. said:

    Rating

    10

    The therapy I receive from BetterHelp is extremely helpful and fundamental to my recovery from difficult life situations. I have put off therapy for a while now because my schedule is so full. But BetterHelp is so convenient! I can email my therapist 24/7 and our sessions can be over the phone during my commute from work. I highly recommend BetterHelp online therapy!

  53. Achelle U. said:

    Rating

    10

    I didnt think therapy would actually work..but with BetterHelp it’s so easy. it truly has changed my life, as cliche as it sounds. my counselor Sarina is so understanding and shes always there whenever I need her. I really think anyone can benefit from therapy, especially from the comfort of your own home. so if you’re looking for a sign to give it a try, this is your sign!!!! ❤

  54. Shelly Z. said:

    Rating

    2

    I have had my subscription for 7 weeks and during that time I have not had one live session or phone session. For me, the texting option was an a way to communicate information to help facilitate therapy in live sessions. Not having ever “met” my therapist, let alone even having a single conversation, made it very hard for me to trust that she knows who I am or what would be helpful. In fact, she sent me worksheets to complete without knowing what work I have previously done in the areas she wanted to work. My experience was that our therapy would be her agenda and not what I needed from day to day or week to week. The company doesn’t guarantee live sessions for the fees charged so if you sign up for BetterHelp be prepared that you may or may not get a bargain. If you contact the company about the desire to have live sessions each week, response can take days; and, for me, the answer did not address how they could help me get my needs met. The answer was, we do not guarantee anything other than the messaging and platform resources. Those resources are “constant care”. I can google resources for free and buy a lot of self help books for $65. a week. BetterHelp is not “care” unless you get luckier than I did.

  55. Edith M. said:

    Rating

    4

    I recommend better help because ever since I started online therapy through better help I’ve felt like I’m unraveling alot about myself.my therapist talks to me like an unbiased friend and its like taking off a burden when I start talking to her about my problems,its like texting a friend which makes it user friendly for me since I get to choose the mode of contact which is friendly.i highly recommend because it takes it easy and that’s what I appreciate.

  56. Toni S. said:

    Rating

    10

    Very easy to communicate and work with schedules when there is text call video call and writing hour six

  57. Kristina C. said:

    I came to the US a few months ago from the Philippines with no family support, my friends living more than 10,000 miles away from me while going through so many transitions and life changing decisions. During this time, I was dealing with anxiety and depression. I experienced both before but were worsened while trying to pursue a medical license and dealing with family problems. I knew I needed therapy but given my current status (someone without insurance and connections), I was unsure how to get the help I desperately needed. Fortunately a friend of mine recommended that’s I try online therapy and she specifically mentioned Betterhelp. I had no expectations whatsoever. I just knew I needed help from a professional. I was matched to a licensed social worker and several weeks in noticed that a big weight had been lifted off my shoulders. I felt as though each session was something I looked forward to the most on a daily basis, whether it be through messaging or phone calls. I found it extremely convenient for me because although it felt like I was talking to a friend, I was also being helped by a professional. Laura, my counselor, suggested several approaches to help me tackle my anxieties and listened thoroughly. She was there when I needed her and always made time for me. A month or so after sessions with Laura, my friends (from back home) would notice that I sounded happier over the phone and I had less anxiety attacks. I know this may sound like an exaggeration but this move to use Betterhelp saved my life. I was at a low point in my life and would highly recommend the website to anyone looking for help that is not only affordable but has counselors that are qualified and excellent at their job.

    1. Donna B. said:

      I had my first scheduled appointment at 4:30 pm and no one is there to talk to. Is this a scam?

  58. Hamza W. said:

    In what way could they make Communication better?

  59. Elizabeth B. said:

    BetterHelp has changed my life in ways that I’m not sure I can put into words. It’s hard to schedule time to meet with a counselor in person with my work schedule and this has been a game changer. I went through a couple therapist on BetterHelp but have found someone who I connect with is nothing but kind and supportive. She challenges me in the ways I need but never in a way that makes me feel attacked. I’ve only been talking with my current counselor for about a month but the impact this has had on my life is unreal. Thank you, BetterHelp.

  60. Annastasia B. said:

    My experience with BetterHelp has been amazing. The level of convince offered by their service makes it so easy, almost TOO easy, to get help when I need it. I receive life skills & advice & guidance from my counselor. & what’s great too is they not only offer a free 7-day trial upon request, but they have a financial aid option for those struggling to afford their service. I highly recommend this service. It’s probability saved my life.

  61. Victoria M. said:

    Rating

    10

    I was a little skeptical about going to therapy online at first. Was that really going to help me? Was it really all that different from going in person? I learned that it is actually pretty awesome because the counselor you get matched to will work with your schedule. I have terrible anxiety, and depression and Ebonii makes me feel like she is really there for me. Her care is genuine and sincere. I would totally recommend her! She is also super friendly and so funny, which makes talking to her so easy. I would recommend BetterHelp because truthfully you have nothing to lose. You can only get better, and if it doesn’t work out with the initial counselor you are matched to then you can always change to someone else.

  62. Melody S. said:

    Rating

    10

    They matched me with the perfect counselor. I can get daily motivation outside of our sessions. Sessions are scheduled at a time that’s best for you, and even if there isn’t availability on their calendar they usually can fit you in where it’s best. You can choose to text, phone call, or video call your counselor. It’s super convenient and worth every penny.

  63. Lisa M. said:

    Rating

    2

    I am not happy with Betterhelp…. I was accused of manipulative behavior for simply expressing my true feelings. Wow! So much for therapy…. What is the point if in your darkest time …. you get slapped in the face?

    1. Dominique B. said:

      I’m sorry that this was your experience. Don’t give up there are awesome therapist out there!

  64. Jennifer E. said:

    Rating

    10

    I highly suggest BetterHelp to anyone struggling emotionally.. they matched me with an amazing counselor. The app is easy to use, and convenient.

  65. Arif O. said:

    Rating

    10

    Betterhelp has been an amazing experience for me! Betterhelp takes online therapy to a whole new level! The therapists are absolutely amazing, full of care and concern, always trying to help us out! I would definitely recommend betterhelp, especially to those like me who would otherwise never have access to such therapists elsewhere.

  66. Diane F. said:

    Rating

    10

    I was skeptical about online counseling initially. However, my counselor is amazing and it feels as though we are face-to-face. Further, he is always available if needed and the hours are flexible. Best, he has helped me deal with my anxiety issues better than anyone ever has. BetterHelp is just that – better help for anyone who needs it!

  67. Mary P. said:

    Rating

    10

    Great service when you need a confidant to tell your story to and to get a good reality check. I enjoy texting Bette anytime of the day or night and she gives prompt, supportive and practical feedback.

    I think this is a wonderful service for everyday issues.

  68. John M. said:

    Rating

    10

    I’ve tried conventional counseling for 20 years and could not make sense of it. I struggle with anxiety and depression. Setting up a meeting at a specific time with a conventional counselor wasn’t working because my anxiety was unpredictable enough that I would not be fully present during the appointment. BetterHelp has given me the freedom to do counseling on my own terms, when my anxiety is at a level that allows me to engage with a counselor. It isn’t an exaggeration to say that BetterHelp (and my amazing counselor) has changed my life!

  69. Scott I. said:

    Hi
    Go through your credit card company and dispute the transaction on the basis that the services received are not what was promised. They should be able to reverse your fees. Make sure you reach out to better help and tell them you want a refund so that you can tell your credit card company you made an effort to get your money back. Chase did it for me. They are great. They will deal with the vendor directly and the majority of the time they will reverse the charge for you. Don’t wait too long though.

  70. Scott I. said:

    Me too. No show. Not very supportive of them! So I also cancelled.

  71. Karen T. said:

    Rating

    10

    I haven’t gone to traditional therapy, but was always curious about therapy. I kept seeing a BetterHelp billboard on my commute home and finally decided to try it out. I’ve only used it for a month, but I really enjoy the platform. I sometimes switch between using the website and both the website and app is smart enough to log the other one out if you switch platforms.

    There’s some features on the platform such as the journal, which you can share with your therapist. The therapist can also assign worksheets and set goals that you can track. I didn’t really see those features advertised, but think they’re great additions if the therapist knows how to utilize them.

    I like the ease of switching therapists. I was able to pick from a handful of profiles when I decided to switch and was able to connect with a therapist I click with much better. I believe the typical experience is that therapists respond at least once every 24 hours, but I’ve been super lucky to have a therapist that focuses on BetterHelp full-time and sometimes responds more than once! I’m able to discuss multiple topics in one message and my therapist responds with really thorough and thoughtful responses each time. Also, as someone who thinks better through typing, I really appreciate how some therapists (including my own) offers a live chat option.

    I think BetterHelp is a great service as long as you don’t need immediate attention but want to be able to share your thoughts and get feedback. I’ve been able to dive into multiple aspects of my life within the short month of utilizing BetterHelp and I’m planning to continue to use it as a method of self-care.

  72. Joshua D. said:

    This is ******* ********!

    I needed someone and this stupid dumb *** service let my bipolar suicidal *** go away with an internet recommendation.

    Go **** yourselves

  73. Tarra B. said:

    If needed, can BetterHelp prescribe medication?

  74. Ashley D. said:

    Rating

    10

    Wonderfully comforting, easily accessible, and worth every penny. This service changes the way I thought about counseling services. This app has shown me the comparison to traditional services and how much better it can be through BetterHelp. love the amount of access and platforms to talk with your therapist as well as the other sessions available. I also like the ability to choose a therapist and that those options are already optimized for me by my preferences. I’d say the only down side is the cost but they seem to offer options to help with that aspect if your eligible.

  75. Leah S. said:

    Rating

    10

    There is nothing more valuable than accessible mental health help. Traditional therapy is not feasible for my busy life, but going without therapy shouldn’t be the only alternative. Enter BetterHelp – life looks just a little bit brighter. And a little bit goes a long way when you’re buried in the fog. Thanks, Jennifer and BetterHelp; you make a difference.

  76. Amin L. said:

    Rating

    10

    Kelly is super kind, understanding, and just a joy to talk to. She has extremely warm, down-to-earth energy, and I have benefited tremendously from being able to video chat & message with her (her messages are always very thoughtful and reflective). I have felt myself lifted out of depression and I am now able to experience my life in a more even keeled manner, as opposed to large up-and-down fluctuations. Kelly has a wealth of tools at her disposal, but she does not push anything on you – you can go at your own pace.

  77. Stephanie M. said:

    I stopped using this site, I had a counselor abandon me without any communication. Two weeks later when I had not heard from the counselor I get an e-mail from the site saying they lost contact with her. Its not a site that I trust, I have a hard time talking to people in person so I was hoping this would work. Makes me wonder if this is common problem. I spent $180 and got nothing in return. I was told if I want a new counselor I would have to start over again which I’m not willing to, it took too much energy just telling the first counsel what my problem was and now I need to do it again? I want a refund but since they’re willing to put you with a new counselor I’m guessing they won’t give you one.

    1. Scott I. said:

      Hi. I had a similar experience of a counselor canceling our FIRST phone session within minutes of it happening. Disappointing. So I have canceled my subscription and contacted my credit card company to dispute the full charge.
      As well, this counselor sent me only 2 texts, standard form type questions asking for more info about my issues. No personal contact since I signed up makes me uneasy about using the service. Also when the service attempted to provide new counselors it ignored my preferences of female only. I do not recommend this service.

      1. Gregory R. said:

        My experience was very similar to yours, Scott. I was very excited about this opportunity as I do not have insurance currently, and I happen to be working only intermittently. So, cash is tight. I paid for four weeks (thinking this meant I get four sessions).

        I signed up. I got a cookie cutter message from the counselor asking what I was looking to accomplish. I take the time to respond. She replies with a canned, “Oh that sounds like that would be difficult. It’s good you reached out.”

        I was in therapy previously with a top notch psychologist for 10 years, and never once did he speak that way to me. I felt like the responses from the BetterHelp person lacked maturity or experience. Nevertheless, I was determined to at least give it a chance.

        Session day arrives. I log in and there’s a message from the counselor saying she was so busy with her job that she couldn’t keep the appointment and advised me to reschedule.

        So, I reschedule again. Session day arrives again. I log in and there’s a message saying she’s having a crisis at her “other job” so I should reschedule again. Meanwhile, 3 weeks into all this, my credit card gets hit again for the next month of service.

        I’m like so I pay for four sessions, I did not get a chance to even have one, and now you’re billing me for another month, before the first month expired? Sometimes things happen, so, I am not going to use the counselor’s name. But I see no reason to continue with this service.

        I have asked them for a refund and they responded, days later, saying they would give me four sessions I could use. I just don’t trust it anymore, and have taken up the matter with my credit card provider. I took screen shots of the dialogue to back me up.

        I was so excited to do betterhelp.com because so many people write positive reviews about the service, but, no, I have lost all confidence. Very amateurish.

        1. Melanie S. said:

          Rating

          4

          Scott & Gregory,
          I also have experienced very similar situations as you did. My first session was canceled about 20 minutes before it began. I didn’t catch that until 5 minutes before. I have since had this service for almost 3 months. I have had two phone calls with the counselor. I have received some messages checking in. However, my biggest concern is multiple times an appointment has been made for a phone call and the counselor is MIA. This has happened the last 3 times, including tonight. I cancelled this service. I’m not paying $180/month for an occasional text of someone checking in and disappearing when appointments are clearly made.

      2. Ethan A. said:

        I am having a similar problem. Very limited text communication with counselor and he blew off our first scheduled call.

  78. Brandy C. said:

    Rating

    10

    This place is absolutely amazing and very helpful with anyone struggling with anxiety or depression! First off, if you don’t feel a real connection with your counselor you can always choose someone else until you find the right one for you. I have dealt with too many places who do not care about their patients, they just want the money and that’s who insurance companies pay for! This is affordable and the people seem to care. And it’s so convenient to speak to someone in the comfort of your own home. I’m so grateful I found this company

  79. Ria G. said:

    Rating

    9.8

    I have been using Betterhelp for almost a year now. I have found an amazing counsellor, experienced and professional. It is very flexible to talk with your counsellor, you can contact him anytime with messages and you can also organise calls or video chats. The pricing is very and there is financial reduction for people who have a low income. The Betterhelp team is highly professional, with immediate help and attention to anything you need. I am very satisfied, i continue working with my counsellot and i higly reccomend Betterhelp to everyone.

  80. Nikki F. said:

    Rating

    9

    I have recently joined Better Help after resisting therapy all together for many years. I saw a face-to-face therapist for a few months, but it created more issues with leaving work to drive and then returning to work , having lost focus on my work, because I was lost in my thoughts from therapy. Better help is so EASY and convenient and incredibly affordable in comparison to the other options. I will continue to share the amazing services that are offered with friends that have avoided therapy for years because of the inconvenience. Mental health is such a HUGE issue in the nation and these services are often overlooked and undervalued. In my first month, I have gotten more attention and accomplished more than I did with face-to-face encounters.

  81. Jessica C. said:

    It’s best to speak with your doctor and ask them to make a referral close to your house. Your doctor has to maintain confidentiality and can’t tell your parents what you talk about unless you give permission to share the information. Best of luck!

  82. Deha C. said:

    Better help has been a great way for me to overcome the anxiety of getting help. It’s easy it cheap and it works.

  83. Wendy H. said:

    Rating

    8

    I mean you could use this but you need a card and it’s cost at about $45/week

  84. Eva N. said:

    Rating

    0.4

    The chat with the counsellor is not in real time and you don’t find out until you have paid… also? It says the price is $45/week and that you can cancel whenever you want. They don’t mention they charge a non-reimbursable month in advance!
    In the case you need to tank to a counsellor urgently (it happens sometimes when you are going through hell, that’s why you have sign…) they ask you to call the emergency number in your country or 911. So they are not willing to help anytime as they advertise.
    Useless and a rip off!

    1. Alex M. said:

      They do mention that it’s billed monthly, in advance. And as far as the urgency, it is also clear that the counselors have real life office therapy or simply other clients to tend to, so how could you expect them to be your emergency lifeline? My girlfriend goes to in-office therapy, and her therapist is only available to her when scheduled – there is no such thing as a 24/7 therapist. Better help advertises as a 24/7 service which allows you to contact a therapist at any time of the day, which is great if you have thoughts to share but don’t want to wait for your session otherwise you’d forget. Then, when the counselor comes online, they can help. This service is unprecedented and amazing, and you get exactly what you sign up for (if you take the time to read what they’re offering rather than assuming the whole planet revolves around you).

  85. Angela C. said:

    Rating

    10

    BetterHelp’s online counseling program is exactly what I needed. I was finding in face to face sessions with a counselor that I would often be very emotionally charged and forget everything my counselor said!
    This gives me to go back and re-read our sessions and really helps me in moments that I just need that reassurance.
    BetterHelp matched me with a great counselor who has been very helpful in moving forward to my mental health.

  86. Jacqueline O. said:

    Rating

    10

    I did lots of research before I signed up for Better Help. I wanted ease of use, caring support, and a kind listening ear; I have received all of that and more. My initial counselor wasn’t a good match for me, but it was easy to switch and view profiles of other available counselors. I’ve had several sessions with my current counselor and am beyond impressed. I have made good progress so far and it’s only just begun.

    I’ve seen reviews here that suggest the cost is not worth it or the services aren’t enough, but I have found the price to be fair for the services received. You can’t truly expect quality care for free, nor can you expect someone to be at your beck and call all day every day. My counselor does a great job of responding within a few hours and stays engaged. She is fantastic at asking introspective questions so I’m able to arrive at conclusions on my own (the trademark of a good counselor).

    I like that my information is secure and I have several options for communication. The app is easy to use and provides a safe place to connect with others. I highly recommend this app to anyone needing convenient therapy.

  87. Chanel G. said:

    Rating

    9.9

    I still have a long way to go but betterhelp really works for me and my schedule. My mental state has greatly improved since starting online counseling.

  88. Sarah T. said:

    Hi Todd-
    The age of minor consent (essentially a young person’s ability to access services without their parent) varies by state. If you live in a place where there is a youth clinic or school-based health center that would probably be a good place to start. If you need immediate help, you can also text 741741 which is a crisis text line.

  89. Adriana S. said:

    This app has been incredibly helpful. I am pro in-home, but I find the ability to send your counselor a journal and send messages to them at any time is far more helpful. Sometimes in counseling we do not recall how we feel, whereas having a place where I can write exactly how I feel and get answers as to what is happening to me is so more beneficial than in-office. My counselor does state from the beginning that if at some point they feel I would benefit from an in-office treatment, they would immediately tell me is very reassuring. I also love the Groupinars, they have been so educational and it is always great to get feedback on treatments and symptoms from different resources. I love this app, I would recommend it to anyone and everyone.

  90. Natasha V. said:

    Hi Todd,
    If you are looking for something free so that you don’t have to use a credit card check out Youth Space. They have a chatline where you can speak with a volunteer for support, or they can provide you with other resources.

  91. Nicole B. said:

    Rating

    10

    The subscription says that you will be billed automatically after trial.

    1. Alicia M. said:

      Rating

      10

      Better Help has been an affordable and convenient way to receive great therapy. I was skeptical at first, but I have seen amazing results thus far. My therapist, Wendy Galyen is so caring and genuine! I recommend online therapy to anyone who is unsure about the therapy process.

  92. Morgan S. said:

    hey friend. technically an adult is supposed to sign you up and it does cost $65/week. you can always call a free mental health hotline.. +1 (844) 549-4266 .. but coming from someone who’s been there (i’m 26 now and still struggling) please don’t be scared to talk to your parents. idk what your situation is but this is serious stuff and i wish i could have been open with my parents when i was your age to get help much sooner.

  93. Lilla B. said:

    Rating

    10

    This is a new level of receiving help for your life. It’s definitely worth trying it for a week. I told myself the same that I will just give it a try and my life is already happier step by step. What can you loose with a week? Do not wait until you feel worse day by day…

    I think you can read a lot about their services so I would only like to sum up some things very quickly:
    On top of the discussions (optional: messages, live chat, call, video call) with your personal counselor – who you can change if you are not satisfied – you can also do worksheets if your counselor sends you one and you would like to do it, and on your own you can even use a great journal and sign up for very helpful groupinars more times a week.
    People say there is always a catch. I think the only thing which is not perfect with BetterHelp is that before registering you get the impression that everything is unlimited but it’s good to know that live sessions are maximized. However if you think about the many options I mentioned above, most probably you will realize that you will not have more time any way.

  94. Abe S. said:

    I think you have to start a session to be paired with a therapist. When you fill out your bio there is nobody who responds right away. About a day after posting the first bio piece you are paired with someone and then the service starts. Best of luck if you want to try it again, I have received nothing but excellent care.

  95. Abe S. said:

    Rating

    10

    I was reluctant to use this service but have known about it for a while ( by watching YouTuber Philip DeFranco). After struggling for a while with local sources both financially and availability I decided to try it out. The sign-up process is easy and there are flex options for payments (financial aid for example) in Canadian funds a month of unlimited access costs about 350$ CAD.. That’s for a whole month, not two sessions or whatever they charge locally. Then you complete a bio and are matched to a counselor who has experience with your challenges.
    I was matched to a very kind, supportive counselor. She responds quickly and at all hours. No waiting for appointments! I can type chat anytime, record in my account journal, when we set an appointment it can be either text chat, phone chat or video chat.

  96. Julia M. said:

    Who was your therapist? I’m avout to deliver and would love someone that comes recommended by a new mom.

  97. Deb B. said:

    I am very frustrated that it was not clarified that this was an on-going subscription. When I told my counselor that I was better and I no longer wanted continue with weekly sessions, she did not say you need to cancel your subscription. I find her omission to be highly unethical. Over the last six months, she has periodically sent messages that she was available for a counseling session. I thought she was offering her services if I wanted to sign up again. Little did I know the company was charging me big bucks each month for a service I was not using. The company should clarify that you will continue to be charged until you formally stop the subscription. It was logistically challenging to cancel the subscription. People in emotional distress don’t always attend to details about subscriptions. The company seems to be taking advantage of the demographics who are interested in their services. Yes, I take responsibility for not checking my credit card payments AND this company and my counselor were not transparent about the cost of their services. Bottom Line: “Buyer Beware!”

    1. Barb B. said:

      Thank you for such an honest review. I have found that many types of subscriptions are so hard to stop that I rarely even attempt them anymore. And I do feel it’s deceitful. It’s such a shame that we’re at a point where everybody is so overloaded that you can’t even talk to somebody you have to hire someone. But that is the reality.

  98. Pat S. said:

    Rating

    0.3

    i agree. that has exactly been my experience.

  99. Margaret D. said:

    Rating

    10

    Encouraged by your review and considering joining as a therapist after I read a Wall Street Journal article this weekend about another on-line service. Until I read your review I was on the fence, now I will look into it further as a way to serve rural communities and those looking for more convenient therapy. I already message my face to face patients regularly and they report the contact helps tremendously. Margaret Dixon, PhD Nevade Lic Psych PY0883

  100. Robert B. said:

    Eli… I read your review or perhaps a course of denial on your part. Part of therapy; maybe the larger part is being ready for it. When one resists and blames it is usually the person that is blaming that needs the help, not the therapist or lack of as you describe. You share that two have been left in the dust . Pity .. Try looking within yourself.. Are you ready for therapy and lastly what are your goals for therapy? My name is Bob Brooks. I have been in a lot of therapy and each one adds a bit to the puzzle of he original question.. Why do I hurt inside? Give therapy another try. Try mine.. Her name is Jan Hernandez with Better Help..

  101. Robert B. said:

    Rating

    10

    Jan Hernandez has been my online therapist for about 4-5 most. With BetterHelp she has provided for me some of the inner shame so dominating my life to be seen, felt and forever changed. I owe a great deal to her efforts to better me by imploring me to look inside and feel worthy.. She has done with both encouragement and a bit of “momma scoldings.” She hold worthy the title of a therapist.

  102. Zane L. said:

    Probably great if you have the money for it (like regular in person therapy). But if you’re broke/ poor like me it sucks and is the same as anything else.

  103. Melissa T. said:

    Rating

    8.9

    was skeptical at first, never knew how to open up to people. my counselor sends me worksheets, goals, and updates to make sure I do the things I say. She holds me accountable for the things I am passionate for. Very convenient as well since I work over 60 hours a week. She helps keep me sane and take care of myself to make sure I live fully.

  104. Laura V. said:

    Rating

    10

    This app is absolutely perfect for the busy person who understands the need for getting help when needed. I was paired with a fantastic counselor who has been helpful I am able to talk with her in a chat anytime! And I know she will be quick to reply. She checks in if I drop off for a day or two. I could not be happier with BetterHelp! I highly recommend it!

  105. Brianne B. said:

    Rating

    10

    This company has really, really helped me. I was in a very poor mental state and was having trouble finding a therapist locally that was accepting patients. I stumbled upon this site and am so glad I gave them a try. I was instantly matched with a therapist and was treated with utmost care and respect. I never felt like I was crazy or over reacting. My concerns and thoughts were always meant with the kindest, professional feedback. None of that “how does this make you feel” stuff. I’m so happy Better Help is a part of my life now!

  106. Olive B. said:

    Rating

    9

    I really don’t understand why people say the place is a scam, etc. It is not a scam and it helps a lot of real people. First of all, if you spent more than 2 seconds looking at the billing page and read the agreement, you would know that you pay monthly. Secondly, you can switch therapists. Not every therapist is good, just like in face-to-face counseling. I had to switch once because my original match did not have a very open schedule. My second one, which I chose from viewing profiles, was a good fit for me. I personally think it’s great you can message your therapist and expect a response, because in traditional counseling, at least for me, you can’t exchange messages with a therapist. Also, this service is very affordable compared to face-to-face counseling. I have found it to be very helpful but would only ever pay for video chat… 65 dollars/week for live chat?! As with customer service, again I had nothing but good to say. I had an issue once with a live session, called the number (you have to google betterhelp customer service number because it is not on their website), talked to a representative, and heard back about my issue in less than 12 hours. They even gave me bonus sessions as a courtesy. My two drawbacks are that I wish you could pick your own therapist from the beginning and see reviews on the therapist when browsing profiles.

  107. Karin C. said:

    Rating

    10

    I am from Brazil and couldnt afford therapy. I am strugling with chronic ilness after câncer treatment. Better Help really helps me. My counselour is Very attentive and really carros. He is giving me a Lot of tools to handle my pain. I feel supported and heard. I Hope people learn about Better Help, It is a real friend in times of need. I am very happy. Highly recommend

  108. Carlyn F. said:

    Better Help is a scam. Counsellors answer every few days with some trite pat answer. They don’t get to know anything about you and they leave you sitting there for days with no response. For someone with anxiety it added a lot to my issues. Hopefully they won’t keep charging me after cancellation like I’ve read they do here. Complete waste of money and an added stress on my life 100%.

  109. Carlyn F. said:

    I agree. I dislike it very much the therapist says one superficial thing to you every few days. Total waste of money it made my anxiety worse.

  110. Angela P. said:

    Rating

    10

    I highly recommend this service. I have enjoyed having easy and immediate help from my counsler . It’s much better than waiting to go in to an office to get help. I have also got some useful tools from counsler to help me.

  111. Ceny I. said:

    Personally, I don’t find it misleading as there is a disclaimer where they say they will bill you monthly.

  112. Jeff T. said:

    Absolutely the worst experience I have ever had with counseling. They assigned me someone who seemed to think they could address my entire life in one session and just give me a simple solution. I cancelled a month later, but wait, they did not cancel and I was charged over $1,200 over a period of months. The reason I did not notice was because it was run through Paypal and I thought it was for another recurring payment I had. I contacted them and they said they would give me two more months for free. Really, the worst counselor I have ever met in my life and you think I want two month for free?

    Asked for their mailing address and phone number and their response was “Google it”.

  113. Khaled S. said:

    Rating

    10

    It’s amazing help. In my opinion, Betterhelp is much more effective than the real thing. You feel that you are comfortable and have someone with you all the time to help.

  114. Van C. said:

    As a busy wife, mother, employee and all things to all people, I could not seem to carve out time to attend traditional therapy sessions. I had been contemplating trying an online based therapy module for a few years but was always concerned about privacy, cost and the ability to make a connection with a therapist through this means. After MUCH research, BetterHelp had the best reviews around and I decided to finally give it a try. For the cost of about one cash pay session in the traditional therapy world, you get one month of therapy access that includes a weekly session with your therapist via phone, live chat or video and UNLIMITED access to your therapist through a private chat room. If you do not like the therapist they assign to you initially, you can request a change at any time and they will quickly connect you to another therapist. Trust me when I tell you that the sheer convenience of this module will change your life. My therapist offers sessions as early as 6:00 am and as late as 9:00 pm. Between sessions, if you are struggling or need to share thoughts with your therapist, you can do so here, ANYTIME you want. If you are considering therapy for the first time or if you have been doing therapy traditionally thus far, do yourself a favor and try this. There’s nothing better than therapy from the comfort of your own space when it is convenient for you!

  115. Alexis F. said:

    I joined Betterhelp this month to help me cope with issues like anxiety, my parents divorcing, and others. I am a college student and have two jobs, so I don’t have time to sit in a counselors office once a week, but I wasn’t sure if someone could help me much through messaging or phone calls. I have been pleasantly surprised with Betterhelp! My counselor is an expert, she understands and encourages me without judging or being pushy. Her words are warm and well thought out. The things she asks me to try are sometimes awkward or hard, but they address my core issues and have helped me already. I feel like overcoming my issues is possible now, and life can be fun and manageable!

  116. Kendra H. said:

    Rating

    10

    When I started BetterHelp I had my doubts that it will work because it’s counseling online but after having several sessions with my therapist I had a change of heart. Through live chat and regular chat we were able to work through my depression and anxiety. She was very friendly, open and understand. It wasn’t a over night recovery. It took months but she helped me work through it and is still coming to do so.

  117. Catinca C. said:

    Rating

    10

    I’m a very busy person and I don’t really have time to go to therapy. I’m also far from being wealthy. Finding BetterHelp came as an answer to both these problems.
    I quickly received a discount after entering my income, which made therapy possible for me. I also found that having online live sessions met all my expectations in terms of the relationship between client and therapist, while I no longer had to worry about the extra trips.
    In addition to having a variety of therapists to choose from and being able to quickly change therapists if you don’t feel that you connect well with one of them, BetterHelp also has excellent customer service. They were very understanding with all my requests and promptly solved any problems that I encountered.
    I was skeptical about doing therapy online, but I’m so so glad that I decided to try it out. This is how I discovered that I was wrong to be prejudiced and found that the service is in fact much superior to in-person therapy, due to how much time I saved by not making trips, how much money I saved, and how easy it was for me to change therapists until I found the perfect person for me.
    For these reasons, I highly recommend BetterHelp as a solution for therapy that you should definitely try. In addition, if you happen to have moment of crisis, you don’t have to worry about writing an urgent message in the middle of the night. Someone will be there for you any day anytime!

  118. Kathleen H. said:

    Rating

    10

    I have tried so many times to find a therapist we’re I live, but have had a really hard time finding someone who I clicked with mentally. I had really given up hope of finding someone I could work through my issues with, until someone I follow on Instagram was saying how much they loved BetterHelp. I love it, I have been really open with people about my mental health and feels amazing to actually be stepping forward to better mental health. BetterHelp is amazing would wholeheartedly recommend to everyone who needs it.

    1. Terry S. said:

      I’m looking for a reputable online counseling program and have done extensive research and read multiple reviews. Can I ask how long or how many times you have now “met with” a counselor?
      I too have struggled to find someone in my area and or someone affordable. I’m a very serious candidate and would appreciate any additional input. Thank you.

  119. Valentina M. said:

    Rating

    10

    I started to use Betterhelp when I realised I couldn’t cope with my emotions and I was going through a difficult time with my marriage. I separated from my husband and I couldn’t understand my own feelings. I didn’t have money for a classical therapy and also I didn’t feel that one meeting per week was enough to pull me out of my situation, so I looked for alternatives and I’ve decided to give it a try.
    I change the first therapist who was assigned to me because he took a while and never answered my first text, and I needed someone immediately, so I couldn’t wait. At that point I could chose through a few therapist and I met Ava, who has become my reference whenever I am on an emotional swing. She is so nice and kind and asks the right questions at the right moment. She is able to make me think when my emotions are numbing me.
    I definitely recommend using Betterhelp to who, like me, either doesn’t have money for normal therapy or feels that just one meeting per week is not enough of a support.

  120. Sasha S. said:

    Rating

    10

    I used this service for 3 months and I am a different person now. Two main things that won me over traditional therapy: convenience and cost. The sessions were conducted online and the pricing was very reasonable. Did not even have to get out of work! I am now equipped with ‘strategies’ to help me cope with what used to make me fall apart. I feel like quality of my life has improved.

  121. Marian B. said:

    I just wanted to share that my counselor Lane Newton is awesome to the 1,000 degree. I was skeptical at first with doing online counseling because of trying it before and not seeing positive results. I have been giving BetterHelp a chance and the last three weeks has been helpful, constructive and healing in so many ways. I like being able to communicate with Lane using video chat, video conference and chat. Lane is very professional and uses a treatment model that I never heard of but it is helping me deal with some serious concerns. I recommend BetterHelp for those needing encouragement and support during a difficult time.

    1. Terry S. said:

      Without getting into your personal – I’m truly wanting to find a counselor that is great without hopping around. Your review sounds awesome. But you say for those who need encouragement and support, (which honestly is all of us isn’t it)? If I am seeking help with depressions and anxiety, do you believe this therapist is a good choice? Thank you for taking time to write a review. It helps those of us wanting to try but are hesitant.

  122. Andrea C. said:

    Rating

    10

    How could I even begin to review Dr. Faith and BetterHelp? After working with her for a year, I can truly say she has changed my life and I don’t know what kind of person I would be without her. She has helped me through a very difficult divorce, 2 moves, a career change, relationship and family turmoil, and self-esteem issues, over a very short period of time. She is endlessly positive, friendly, and encouraging, and always has a unique perspective on things, so that I feel confident in the next steps to take. I have never felt judged or pressured by her in any way. She celebrates the “ups” with me and helps me get through the “downs” with a fresh outlook and unique suggestions.

    I speak with her on the phone every week and message with her frequently and feel this has worked very well to get me on the right path.

  123. Donna D. said:

    Better Help is a horrible company. The Therapists are fantastic but the company Better Help is just out for your money so buyer beware. They overcharged me for a month of service that I never signed up for. When I reported it that stated I did sign up for it which I never did. I choose a much cheaper plan that I could afford. There is no way for you to prove this since they give you no receipt or confirmation email of your payments or agreements with them. You have nothing so they can say whatever they want so they get their money and continue to scam people who are vulnerable and looking for help. Again the therapists are fabulous so this really is a shame!

  124. Rachel A. said:

    Rating

    10

    I love Better Help! It has surpassed my expectations for online counseling. I initially joined because I was extremely sad and just wanted someone to talk to. However I believe now that I’m progressing better than I ever did with face-to-face therapy in regards to addressing deep-rooted feelings and thought patterns. I highly recommend!

  125. Victoria B. said:

    Betterhelp is a RIP OFF!!! First off my counselor hardly reached out to me even tho I was constantly in communication with her and yes I know I can switch but I have a hard time opening up to strangers….
    2. I was given 50% aid the first time I applied…then they ripped 260 from my acct for a MONTH payment and then informed me my financial aid had expired…I resubmitted my information…nothing had changed in 2 months that I had 1st signed up…still making very little money but same amount of pay… well the 2nd financial aid I was only granted 10% aid!!! So now I am only getting $26 back from them even tho I have only spoken to my counselor once for 30 mins and the other times I messaged her I hardly got answers if i ever did.

    If you are on a tight budget, don’t go with this…its doesnt make it easier to do therapy…just gonna do what I shoulda done and go thru my insurance!

    1. Unhappy customer said:

      Very unfortunate company. While I have no reason to doubt that the therapists they work with are qualified, the availability of them for international clients is bad. When I signed up I clearly indicated when I want to meet for video sessions. Unfortunately they “matched” (not) me with a therapist who immediately declared they are not available at those times, then I was told to look for a therapist myself, as maybe they would be available at the times I can do. But why am I supposed to go through a long database!? Unfortunately they already billed me and didn’t want to return my payment of $240 when I asked for it. Quite shocking.

      Stay away from this organisation when you don’t live in the US.

  126. Miyuki H. said:

    Rating

    10

    I am currently living in Japan. I could not find any e-counseling service in my country. I decided to give it a shot because of Anna Akana. This year has been a tough year for me and didn’t know how to manage with my depression before. If you want to deal with your problem in a healthy way then seeking help from professional is your best choice. Better Help is a perfect platform to connect with a professional and it makes it super easy for you to have session anytime and anywhere. I hope they expand their service in my country because I am sure they can help a lot of people here in Japan.

  127. Penny M. said:

    Rating

    9.5

    BetterHelp is a perfect tool for me. I’m able to keep in touch with my therapist through messaging throughout the week, videochat with her regularly, and keep track of the assignments I need to work on that help with issues specific to me. I like it most because I don’t have to leave work to go to an appointment. I can just find a quiet and private room and do my video chat. And I can keep up with messages on the app which is super secure. As a working mom of three BetterHelp is the perfect tool to fit taking care of myself into my busy schedule.

  128. Kim M. said:

    Luckily, I did not give them my credit card info, but yes, $65 was my only option. I signed up for financial aid and got a whopping 5% discount. That’s still almost $250/month. For a site that claims to be “affordable” this is ridiculous.

    Also beware, there is no obvious way to delete your account. I’m going to have to contact them to see if they can delete all of my information and stop sending me emails.

  129. Jeffery W. said:

    Rating

    10

    I joined BetterHelp earlier this year and it has been one of the most pleasant experiences of my adult life. I have access to the counselor that I selected at any time either by scheduling a phone or video session or by text/email. My counselor responds quickly, thoughtfully and professionally. Being able to choose the type of meeting allowed me to open up with my counselor faster than I have in the past with traditional sessions. It has also allowed me to introduce questions and concerns that may not be major issues. In the past, with traditional counseling sessions I would only tackle the biggest issues because of the time restraints. That is not an issue with BetterHelp.
    I would recommend this service to anyone who uses counseling services. Whether as a primary counseling source for non-emergency sessions or as an additional source of support if you are already seeing a counselor: this is a 5 Star Service.

    1. Elanja Jansen van Rensburg said:

      Rating

      10

      I have not even been with Betterhelp for a month and it has already been life changing for me. I get to work with a counselor of my choice and have not only been able to talk and work through my problems but discovered things about myself and my situation that I would not have been able to do by myself. I would fully recommend Betterhelp to anyone, no matter how big or small your struggle is or feel, it’s great support and help to have!

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