BetterHelp Review

Last Updated on November 4th, 2018

Founded only in 2013, BetterHelp has taken off as one of the leaders on online therapy. BetterHelp offers over 2,000 US-based licensed professionals that are certified in virtually all help areas. But, it’s not just about the sheer size of their service that has pushed more than 1,000,000 people to use their platform. Their superiority in personalization and usability, in addition to total anonymity and privacy, is unprecedented.

Company Profile:

Remember, BetterHelp started in 2013. Less than two years after experiencing rapid growth, they were bought by Teladoc, the largest telehealth provider in the country. With hundreds of employees and the Teladoc resources behind them, BetterHelp has been able to focus on making their platform the best in every area. Moreover, the one thing that truly stands out is that BetterHelp realizes that human to human contact should not be replaced. Rather, they are simply leveraging new technology to meet the expectations of today’s consumers.

Signing Up:

If usability is your concern, then look no further. BetterHelp designed one of the most intuitive platforms I have tested. For starters, you will need to sign up for an account. There is no need to use your real name or any other real credentials. If you don’t feel comfortable, using an alias is completely fine. Once you have registered, you will be led to fill out a short questionnaire in a multiple choice format.

BetterHelp Matching Process

Once you have completed the questionnaire, you will be led to the secured payment page. After entering in payment details, BetterHelp then pairs you with the appropriate therapist based on your answers, while also using their back end algorithms. It is believed that most BetterHelp customers are satisfied with who the algorithm has paired them with. If you are not happy, you can always request a new therapist. Once paired with the therapist, you will be led to a secure and dedicated chat room that only you and your counselor can access. Additionally, this room is active 24 hours a day, 7 days a week. While chats are almost always not in ‘real time,’ BetterHelp counselors make extraordinary efforts to reply as quickly as possible. Moreover, should you want actual ‘live chat,’ you simply need to schedule it in advance with your counselor. The same goes for live phone and live video sessions. All plans come with unlimited chatting – via desktop/app, phone and video – tops in the industry (generally, other online therapy providers will charge an additional fee for phone/video sessions). Starting a phone session is easy as well. You simply need to schedule a date and time with your counselor prior to receiving phone counseling.

Betterhelp Dedicated Chat Room

Pricing:

By now, licensed therapists across the country have heard about BetterHelp and their massive success. Thus, it is not surprising to see thousands of therapists flock to work with BetterHelp. Due to this, I was initially expecting to pay a premium for using their service. However, it turns out BetterHelp is one of the cheapest e-counseling services on the market. Plans start from $35/week and can go up to $55/week. No matter what you pay between those price points, you have access to truly unlimited chat.

Usability (Desktop & Mobile):

From a user experience standpoint, BetterHelp’s platform is very straightforward. Simply log in to your account and you are directed straight to your dedicated chat room. If you have ever used any chat service (like Google Chat or Skype), BetterHelp’s functionality is very similar to these. You send messages with the click of the button while you receive answers as soon as your counselor replies. Moreover, you don’t need to be connected to BetterHelp’s platform at all times. You will receive email notifications informing you of a reply from your therapist. Additionally, you can access the BetterHelp platform both on your desktop and your mobile device. BetterHelp offers a free app for both iOS and Android.

Counselor Support & Effectiveness:

There are those who have said that therapists cannot help people online as much as they do “in-office.” There are numerous factors involved in determining how helpful a therapist can be, many of which have to do with the individual session itself (and not the distance between you and your counselor). Knowing this, I kept an open mind when BetterHelp paired me with a therapist named Idiana Morales. Being that I currently reside in Florida, BetterHelp paired me with Mrs. Morales as she is a Licensed Mental Health Counselor (MS, LMHC) in the state of Florida. As I had started feeling anxious and stressed out for close to a year, I instantly felt some level of comfort when I saw Mrs. Morales credentials. Her specialties are stress, anxiety, relationship, family and anger (with experience in several other fields as well) – essentially the areas I needed help with. It is difficult to accurately describe how helpful Idiana was in a simple review like this. But, for the sake of professionalism and reporting, I will try my best. I am a Type-B personality at heart. Nothing ever bothered me too much. That changed after 8 years of marriage, when I started feeling anxious and animosity toward certain family members. Idiana was able to defuse several situations and enabled me to tackle the underlying issues head on, and in a considerate, timely and professional manner. Overall, the level of support given by my counselor was phenomenal.

Confidentiality & Privacy:

I have seen a decent number of people suggest that e-counseling is not safe. These naysayers claim that in the digital age, nothing is safe. Perhaps that is true, but how safe are “in-office” appointments? Your individual sessions may not be saved but your files and summaries of your sessions are very likely saved on your therapist’s office computer. This is just as susceptible to attack as BetterHelp; however, a hacker would likely have an easier time gaining access to your therapist’s office computer rather than BetterHelp’s sophisticated firewalls. BetterHelp is serious about privacy and takes several steps to ensure anonymity and confidentiality. The BetterHelp browsing encryption system (SSL) is provided by Comodo, a world leader in data security, while messages between you and your counselor are further encrypted with bank grade 256-bit encryption. Moreover, since all BetterHelp counselors are state certified, they are subject to strict local and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical and other health information is private, and is not shared with insurance companies since BetterHelp doesn’t cooperate with insurance companies. Overall, BetterHelp does an outstanding job protecting your information.

BetterHelp’s Counselor Qualifications:

All BetterHelp counselors are licensed, trained, and accredited at the state level, and each of them hold either a Masters Degree or a Doctorate Degree in their respective field. Moreover, they all have three years and 2,000 hours of hands-on experience, at a minimum. The counselors are psychologists, family therapists, clinical social workers or licensed professional counselors with a broad range of expertise.

Betterhelp Counselor Qualifications

Specialties & Areas of Expertise:

One major benefit to using BetterHelp is that they cover virtually all areas that people would need help with. Though this may seem like a given, it isn’t. There are several e-counseling services that do not offer a full range of areas of expertise. Some of the main areas that BetterHelp covers are:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • LGBTQ
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

There are an abundant amount of reasons why BetterHelp is a top rated online therapy service. US-based licensed therapists? Check. One of the only online therapy services with a low, set cost? Check. Rigorous screening procedures of therapists? Check. Best-in-class anonymity and confidentiality? Check. More counselors than any other service? Check. Easy to use platform? Check. Fast reply times and counselors who make a concerted effort to help you live better? Double check. If you are looking for a one stop online therapy solution, BetterHelp is your choice.

Visit BetterHelp

Betterhelp

$35
9.6

Rating

9.6/10

Features

  • All therapists are licensed and experienced
  • Therapy by phone, chat, video and message board
  • Mobile App
  • HIPAA compliant
Eric Silver

Eric Silver has been helping a close family member learn to cope with depression for nearly twenty years. Over the years, he’s developed a passion for mental health awareness. Mr. Silver has researched and written extensively within the mental health area, specifically in regard to bi-polar, depression, stress, and anxiety issues.

108 Reviews

  1. Rating

    8.00

    There are hundreds of online reviews about Betterhelp. after reading them and making my decision to use them, it was clear that I was going to use the video and phone therapy options. When I signed up though I froze. I was oddly ashamed to show my face or let a therapist I had never met hear my voice. It was just a very uncomfortable feeling. So even though I said I wasn’t going to use it, I ended up starting with the chat based therapy. many of the reviews here and on other review websites are negative about chat therapy. but honestly for me it was actually very useful and convenient. I don’t understand the hate against it. the only downside I see is that it can take several hours to receive a reply but that is the nature of therapy in an online setting, right? I was fine with it and continue to use text as my primary method of communicating with my online therapist.

  2. Rating

    8.50

    I had made at least half a dozen appointments with my office therapist but due to my job I had to cancel every time. This eventually led to a mini meltdown several months ago. I was not in a good spot and needed really needed counseling. It got so bad that my boss who is my close friend intervened on my behalf. I finally went but honestly half the time I was thinking about how I’m going to do this going forward with my schedule. My sessions were helpful but also added more stress to my life. I didn’t know what to do but thankfully I expressed this to my therapist Rebecca who happens to not only work offline but online as well. She suggested that we move online to Betterhelp so that I could work it out better on my own schedule and at my own pace. It took some adjusting because this was very, very new to me. But I have to say this has really helped. Yes, therapy online is limited in many ways but it’s also very helpful especially for people in my position. I try to think of it as there are pros and cons to everything in life. For me, the pros outweighed the cons. I continue to see Rebecca through the Betterhelp platform to this day and recommend this type of therapy especially for anyone who has a stressful day or job.

  3. Rating

    5.00

    I signed up in early October 2018. I was matched within a matter of minutes to my therapist Susan D. I needed help with depression and anxiety. Susan was outstanding. Caring, compassionate, very helpful, always willing to listen. The therapy was a lot better than what I thought it would be. However, Better Help as a business is bad and unethical. They advertised $65/week, ask you all of these intimate questions about yourself, get your email address, and only at the very last moment on the payment page do they let you know “hey by the way we’re going to charge you on a monthly basis.” This is so misleading and wrong. I was also “inadvertently” charged double on my first payment which they take up front. I only received my $260 back this week. It took over a month. The therapy was good but not good enough that I felt comfortable paying with my credit card to this type of company. Unfortunately I had to cancel. I would give one or two stars here but I didn’t want to discredit Susan and the amazing person she is.

  4. Rating

    10.00

    Have you ever been to a real life therapist? I have been to several and every time it was legitimately just as you see in the movies. I was laying on a couch while my therapist would sit in her chair and take notes occasionally. I didn’t actually know if she was taking notes. Maybe she was doodling instead. Every question I posed was followed up with another question from her. I found this aggravating and unhelpful. I canceled future sessions with her and moved online with Betterhelp who matched me with Lisa. Keep in mind that my expectations were ridiculously low. I thought: how could online therapy possibly be better than therapy in an office? Boy was I wrong. Lisa shared a wealth of information with me such as worksheets and seminars. She continues to be more engaging on so many levels than my real life therapist.

  5. Rating

    6.00

    Found betterhelp through this website. I found the review to be mostly accurate. The signup process, the functionality, the chats – all easy to use. I haven’t found any problems with the privacy. But is it helpful? I guess that depends. I’d assume that it’s on a case by case basis. my personal experience was overall positive but nothing out of this world. You really need an open mind before joining. Otherwise don’t bother with it.

  6. Rating

    9.50

    Being very disorganized is an underrated problem. I am extremely disorganized to the point I can’t even manage basic tasks in my personal life. My work life is even worse which is why I have a VA (virtual assistant). My VA helps me set up everything, both regarding work and personal life. My lack of organization led to a moderate state of depression. I needed help but no way was I going to set that up myself. My VA has been with me for over 2 years now and knows me very well. So he suggested online therapy and set up an account with Better Help for me. I have been using them now for about 10 days and so far it’s been incredible. My online therapist is essentially another VA but for a different part of my life. It also helped that my work is online so I was very receptive to the idea of online therapy when my VA suggested it. My virtual therapist is always there to help me. Sometimes it takes several hours to get back to me but that is okay as I’m under no immediate duress that I need a response right away. However, most of the time the chats are sent back to me within a few minutes if I’m on during regular business hours. I was compelled to write this review, which of course was set as a task for me by my VA, because in only less than 2 weeks I have seen a less stressful me. If you are constantly on the go and disorganized then this is a fantastic option.

  7. Rating

    7.70

    like many people I was avoiding therapy. that isnt because I didnt believe in it. i did but for me it was just very hard opening up to a stranger face to face no matter the credentials. my anxiety got the better of me and i simply never did it in the end. then i heard about online counseling. googled around a bit and found betterhelp. the $250 monthly charge was bearable considering i would be paying about $100 per session in an office. i was able to communicate openly and in an anonymous environment which was a big deal for me. i have since started using the video counseling option; i am a lot more comfortable now as my connection with my therapist has grown over the past two and a half months. to be fair though, i can see why betterhelp is not for everyone. text therapy is inconsistent which frustrated me in the beginning. but at least I had the anonymity which is why i continued with it. so if you are going to use betterhelp my suggestion is to avoid text therapy and go straight for the video counseling option unless you are like me. then start off with chat and slowly move over to video. i would and have recommended this to friends but i realize it is not for everyone.

  8. Rating

    10.00

    Some people like me have an extremely hard time communicating. This is especially true when it comes to strangers. I have been in and out of therapy for a while now and have struggled to connect with any therapist. Better help’s technology has enabled me to hide my face and emotions which was very helpful in the beginning as I wasn’t comfortable speaking about my depression and anxiety. It’s been 3 weeks and I’m already on to video sessions with my better help counselor. I’ve had better luck with better help than any of my other therapists combined. I strongly recommend this to anyone really looking for help.

  9. Rating

    10.00

    i was shocked at some of the betterhelp reviews i read here. going through them, it seemed as if betterhelp was somewhat of a scam. which was hard to believe because they are the only online therapy company with an A+ rating from the BBB. so i was torn. do i sign up or dont i? well i did a little more digging and it turns out that if you read the terms of service which is on the payment page you will see that they charge you on a monthly billing cycle. it wasnt in fine print either. its actually hard to miss. i also dug more and saw that a long time ago they used to not tell people that they charge on a monthly cycle. but now they do. people -if you are going to pay money for a service, be a big boy/girl and read the terms of service. also, dont put down a service that is incredibly helpful to millions of people. millions, not thousands. by doing that you are a culprit as to why so many people are still living in agony and pain. we get it – it may not have been good for you but its important to remember that thats your personal experience and is not likely what other people experience. for example me. i have nothing bad to say about betterhelp at all. nothing. they have been very useful and have helped me adequately manage my frequent anxiety attacks. thats more than i can say for any other therapist i have seen in person. i get your frustration but at least try to be objective.

  10. Rating

    8.00

    betterhelp is a good service. it provides you with all of the necessary tools which is nice…but like any therapy, it will only work if you actually work on yourself with your counselor. this is kind of hard to do over chat. the good thing is that like anything else, it just takes time to get used to it, but that time should come, at least for most people in my opinion. been dealing with depression now for some time and so far ive seen some positive results. nothing that makes me shout from the rooftop that this is the second coming of christ…but still, its nice to have some days of alleviation after years of not having that at all! im a betterhelp user since august 2018.

  11. Rating

    2.00

    I had problems with customer support answering my questions. The price plan of $35.00 per week as far as my personal experience DID NOT EXIST. It was $65 per week unless I wanted to try and use my insurance. I was only shown counselors in my regional area (e.g., state). If this is online, I don’t know why I wasn’t able to look at possible counselors anywhere in the country. I couldn’t find a counselor that I liked, so a counselor contacted me and my credit card has been charged and I have not had a single discussion with ANY counselor AT ALL. I am disputing the charges now.

  12. Rating

    8.00

    This is the best therapy option for a college student like myself. In addition to my studies, I work part time. Of course my life is beyond hectic and naturally I deal with a lot of stress and anxiety, mixed with a bit of depression apparently. I pay $200 per month, which is manageable. I actually recently saw that Talkspace just started working with some sorority group but I’m not apart of them. I kind of wish Betterhelp would take the initiative and start offering discounted prices or other deals to college students in need. Mental health is a HUGE issue on college campuses throughout the US. They could help so many people in need. Anyway, it’s convenient because I can send chats during classes or work. I can also have phone and video sessions in the evenings. My therapist is thankfully very flexible with hours. Overall I’m happy that a service like this exists. My only gripe is that I wish the price was a bit cheaper. I know – people can’t work for free, especially trained individuals, and I should be happy about this price compared to in office therapy. But still. For college students every dollar counts.

  13. Rating

    10.00

    I recently got divorced from my wife of 22 years. I needed therapy badly but there was no therapist near my home (Huntington, Utah). I searched online and initially came across Regain. I was going to use their service but decided to use Better Help instead because it has tens of thousands of customer reviews while there was little information on Regain. Turns out it was a pretty solid decision. Though I’d ideally like to see a therapist in office, I had no choice but to settle. I took the advice of many other customers and immediately scheduled video sessions with my therapist. It’s been 11 days and I’ve had 2 video sessions so far. It’s been well worth the money.

  14. Rating

    8.00

    I knew I needed 2 things more than anything else in my life: encouragement and support. I have a lot of family conflicts. I never had it. Betterhelp connected me with Brooke who has given me both. The chats between me and Brooke are usually several hours delayed but other than that I can’t complain.

  15. Rating

    10.00

    What’s not to like about being able to see my therapist from my bed? And for around $200/month for all you can do therapy? Heck, I was paying more than this for one lousy 45 minute session with my real life therapist! Granted IMO there is nothing like face to face counseling but still. Better Help is a great substitute and absolutely worth it. Also, I am not sure why so many people are surprised by the great results they see by using this service. These are, after all, licensed therapists. The only difference is that you are not sitting in an office with them. So what? Video therapy is just as good and I would argue that even text and phone sessions are close to being on the same level. You can get intimate on chat. Just ask Anthony Weiner.

  16. Rating

    10.00

    the Better help service is convenient. its relatively affordable. its easy to set phone and video appointments. Texts are short but helpful. i don’t feel pressured to reply right away and the same goes for my counselor. you know how sometimes you respond better to texts because you have time to formulate your reply? This is what i have found is the main benefit to online therapy. although, I would like to note that I am only dealing with a minor addiction problem. im not sure how this type of service would/could help someone going through more serious issues. But overall at least for me this service has been great and I would recommend it to anyone seeking out help.

  17. Rating

    8.00

    The terms of the service are not as clear cut as you may think. For the record, my personal opinion is that Betterhelp is better than any other online therapy service and it’s not even close. The platform and therapists are amazing. HOWEVER, it’s not really “unlimited” therapy. It is for text therapy – text as much as you want and you will get a reply from your counselor. But, if you’d like to set up phone or video sessions, you can only schedule 2 of these per month (2 total – not 4). Chat therapy is great but I would assume that most people like myself would also like to explore phone and video sessions as well, and not just on a bi-monthly basis. If you want more of these types of sessions, you will have to pay $29 for each one. Yes, it’s still far cheaper than in office therapy but still. Betterhelp should be more upfront about these stipulations. Other than that, it’s not the second coming of the Messiah but the service is still very good. I just wish they would be more up front about the added/hidden costs.

  18. Rating

    6.00

    Getting therapy is hard, period. Firstly, you need insurance. Your schedule needs to work. You have to wait several months to find a specialist, then you may find out you do not click with them.
    I was needing a little help and due to schedule constraints, finding it was pretty much impossible. Betterhelp was my next best option. So I tried it for a couple months. The therapist I was matched with was good, and I enjoyed being able to write out my thoughts to gather myself. I felt really good about it for the first month.
    The second month, I was finding this app to be a little bit of what I was afraid of was going to happen. Firstly, the app gets very expensive–I would pay that much for therapy if I also was receiving medication management too, but not just chat sessions. Second, the nature of having an application like this means that you innately have less boundaries. I think if I was really in the midst of a crisis, this may have been beneficial. The constant ability to have contact with your counselor became more of an annoyance rather than a benefit.
    If you really enjoy privacy like I do, this is actually not your best option. You have the privacy of being behind a screen, but you never really get left alone. Unlike talk therapy, you can’t leave everything in the therapy room. You have to drop everything to be in therapy mode when your counselor messages you, no matter what you’re doing–this became bothersome after awhile. I got to the point where I was dreading talking with the therapist, because the contact was so frequent I really ran out of things I needed to talk about–I was actually just getting anxious from doing the therapy. For most people like myself, I would recommend this as a last resort.
    The issue is, that they actually have very good therapists and the idea is wonderful and well-intentioned. However, the nature of a counseling application really does not utilize these therapists in the most optimal way. Good in theory, but in practice the application turns out to be intrusive, inconvenient, and cumbersome.
    If you need an option and have exhausted yours, however, I would recommend this. I’m glad I tried it, but it’s not for me. There are people who can switch gears easily, but for me, I was never in the mindset to do therapy if I was receiving messages from my therapist at random hours of the day or while I was on vacation.

  19. Rating

    6.20

    Been using Betterhelp for around 2 weeks now. So far my therapist makes the effort to help me deal with my anxiety as any therapist you would see in person. However, it’s just not the same. I don’t mean to put down a service that is here to help people but in my opinion it’s just not the same. Text therapy is strange because there is no human to human contact, at least from how I have used Betterhelp so far. I know there is a video based therapy option but I have yet to try it and probably never will – even though other reviews here say it’s very different from text therapy. Unless money is really that big of a concern to you, I just have this idea that if you’re willing to use video as a therapy option, then you may as well schedule an in office appointment with a therapist. There’s nothing like person to person interaction. Betterhelp is a good alternative but it is just that – an alternative – not a solution.

  20. Rating

    2.10

    Do not use this app!!! It is a scam!! These losers prey on people that are desperate and sick. They charged me over $200 with no notice after using the “free trial” for less than 7 days. In those 7 days I BEGGED someone to speak to me. Text me. Call me. Set up an appt. nothing. one doctor replied more than 24 hours later every time even if I replied immediately. It was a robot. Not a human. When they stole this money from me I WAS NOT NOTIFIED IN ANY WAY. Because I was severely depressed I had allowed my finances to go unnoticed. Better help never sent me a notice, invoice, receipt or anything. Thy stole the money quietly and I didn’t even know until 2 months later. THIS IS NOT A REAL APP IT IS A SCAM. Look online. They do not help anyone, they steal money from mentally ill ppl.

  21. Rating

    10.00

    I really don’t have the time to go see a therapist in an office. Also a therapist in my area (Greenville Texas) charges north of $100 per session. I don’t have $500 a month to spend on therapy, even if it will help better my life. I am not THAT depressed to take on that monthly fee. So I joined Better Help which charges me less than $200 per month. That’s something I can afford. It has been just like seeing a therapist IRL. I receive replies from my therapist Jennifer Gagnon within a few hours, of course depending on the time of day/night I write to her. I have already gone through one video session with her. No spotty internet connection and the session was very similar to ones I experienced with a “live” therapist. Jennifer gave me quality insights as to why I may be feeling what I am feeling and she also brought up a lot of my childhood past which were things that I thought TOTALLY did not bother me. I’m talking about things from 30+ years ago! It is strange what effect the past can have on your overall emotional wellbeing, especially things you thought NEVER bothered you. Also it has become increasingly difficult for me to leave my home. I often find myself lazing around the house which apparently is part of my depression. Jennifer is helping me overcome everything in a professional setting and manner. What’s also even more amazing is that one day I hope to meet Jennifer as her office is located less than 30 minutes away from my residence…and I am confident I will be able to get out of my house and make the trip now.

  22. Rating

    4.00

    The company is in fact accredited by the BBB, has an A+ rating and obviously has the best reputation out of all the online therapy companies out there. Though, I’m not exactly sure how. Let me first preface this by saying that the counseling is actually very good. But the business practices are scam-like. They say $60 per week but they charge you on a monthly cycle. I saw other people were paying $45 per week so I emailed them in to ask why it was more for me and I didn’t receive a reply. That was the first sign. Then I tried canceling the service and it took me about a month to do so. They make it hard for you to cancel. In the end I did receive my money back for the extra month I didn’t use the service but for that month it was a nightmare.

  23. Rating

    8.00

    Let me start out by saying that just *thinking* about counseling was hard enough. Going to a therapist was not going to happen. I decided against therapy for 19 years. I’m 46 now, divorced and my life is in shambles. That “breaking point” that everyone mentions finally happened to me. My ex holds all the cards, dangles money over my head, brings me to court just for the heck of it. You get the point. I couldn’t deal any longer. Still wasn’t enough to get me to see someone in person. Besides I didn’t have the time for it with everything going on in my life. So I looked on Reddit and found online therapy as an option in their mental health section. I have actually heard about it for a few years now but thought the concept of texting was too millennial. Not for me. But again I wasn’t going to go to seek a therapist. So when I saw it was $50 a week I said screw it, im signing up. Just a quick side note: they charge you on a monthly cycle so don’t freak out when you see a $200 charge. Anyway I have now been with better help for 3 weeks. My emotional life is doing a bit better even though im still going through some nasty stuff. But at least it helps me deal with that part of my life which enables me to focus on the important stuff. I cant say its been a life changing experience at least so far but it has certainly (and surprisingly) helped. Who knew? Talking to someone online I guess is the new way. Kind of changed my perspective a little on the millennial thought process.

  24. Rating

    2.00

    I signed up for BetterHelp hoping to get in contact with a counselor. They give you a questionnaire with a few basic questions such as age, gender (with nonbinary option included), what type of counselling you’re looking for (LGBT+ issues, family issues, suicidal thoughts, anxiety, depression, etc) and if you have a preference for male or female counselors. After you answer those you are sent to an open chat with an automated message requesting you type out a more detailed description of what’s wrong and based on that description they will match you with “one of their 2,000 professional counselors.”

  25. Rating

    8.00

    My honest and unbiased review is this: the platform is easy to use. They matched me with my therapist within 3 hours. My therapist contacted me pretty much right away. it started off slow but contact increased over time. It didn’t work out well with that therapist so I requested a new one which was changed for me within 36 hours. The new therapist was much better. Eventually I incorporated video sessions into my therapy schedule which had a huge impact on the success of my sessions. I highly recommend Better help for anyone whos looking to join. However, there are some downsides to this type of service. Chat therapy is inconsistent. Some therapists are unhelpful which really impacts many people. And, pricing, even though cheap compared to offline therapy, is still not totally understandable to many people which is the #1 reason why I see so many pissed customers. Make sure to read the billing schedule on the payment page before you join. They charge you on a monthly basis. Overall I would rate this as a 3.75 but there is no option for 3.75 stars so I rounded up. One thing to note: I decided to join Better help a few months ago and overall I am glad I did. I almost did not join because the Better help reviews online are very inconsistent. Aside from E-counseling.com, I have yet to find neutral reviews about Better help. They are either overwhelmingly positive or negative. There is essentially no in between, leading me to believe that most reviews on other sites are either paid for by Better help or really disgruntled customers – both types of people you should stay away from.

  26. Rating

    10.00

    Every online counseling service states on their site that online counseling is not a replacement to traditional therapy. I beg to differ. Online counseling via Better Help has completely erased my need for in office therapy. The convenience, the affordability, the stigma, the ability to have as much or as little therapy as I want – all of it is better than going into an office for 45 minutes each week and sitting on a couch where you know you are getting ripped off. No thanks. I’ll take my $45/week for unlimited talk therapy any day.

  27. Rating

    6.00

    I signed up for Betterhelp about 4 weeks ago. So far I have used it 6 times, my last interaction with my therapist being 5 days ago. The level of support has been very good but I stopped because of the erratic nature of online therapy. It is unlimited text therapy but the replies are not instant. Another downside is that if you put it on hold like I did 5 days ago, billing stops. So Betterhelp then sends you a boatload of emails reminding you to check in with your therapist. Call it helpful or slightly unethical business practices. It doesn’t matter. It’s annoying.

  28. Rating

    10.00

    Anxiety is bad but I have never been one to get therapy. Its not severe enough that I felt I absolutely needed therapy. Still I was encouraged by my family to speak to someone. I didn’t feel that $250 per session was justified so I looked into online therapy as an option. Using Betterhelp comes out to about the same price but it was unlimited therapy for an entire month. So I signed up. Turns out my therapist April Redmond was excellent in providing insight and helping me adequately cope with my anxiety (also turns out I was right – my anxiety is only mild). I 100% recommend Betterhelp to anyone, and I definitely recommend April if you are anxious.

  29. Rating

    10.00

    If you are looking to really change your lifestyle, better help is the way to go. I have been using better help for a few months now and was asked to leave a review by my therapist Lisa. Lisa has been great at getting me to see what life should be like. She literally helped me find many solutions to most of my life problems, all the while helping me achieve personal growth. In her own words, “therapy is as simple as that” – this is something she certainly lives by. She is open, honest, empathetic and collaborative. She doesn’t see me as a “$” sign but rather a partner in the therapy process. Naturally I need to give credit to Betterhelp for helping me in finding Lisa but it was really Lisa who has helped me more than I ever thought was possible.

  30. Rating

    10.00

    i work online so i am a much better writer than i am at expressing myself. because of that better help was good for me. my counselor vivian rowe helped me a lot overcome the death of my mother. i actually requested her because i was paired with another counselor initially whom i didnt connect well with and also because she specializes in grief. aside from that interesting exchange with my first counselor, vivian has been excellent. we now set weekly video chats which is a H-U-G-E plus.

  31. Rating

    4.00

    Based on the Betterhelp website I expected to be able to find a therapy experience that would be very close to the in-person experience but would work with my busy schedule. Maybe, for me, it would even be better than in-person. I have had two false starts with therapy in recent years and thought this approach might not overwhelm me. It started great with a counselor that laid out a plan for our conversations and had clearly read the information I provided. The first week continued to look promising with good questions and dialog. The suddenly it all stopped and the conversation devolved into “how are you?” and suggestions I spend more time with friends and do a little volunteering. I told her my life is already full of time with friends and volunteering. Next I was told to read a book that, on reading the reviews, had nothing to do with issues I wanted to work through. When I told her I had hoped for deeper conversation and discovery I was told I should expect that from online therapy and should find someone else to speak with. If this is true, the BetterHelp website is selling an experience you don’t get once you’ve paid them your money. Unless, this is limited to my own personal experience which I don’t know because I didn’t try to switch therapists. I simply left. It took a lot to get me to seek therapy again and this response back was really disappointing. I guess if you are looking for an actual therapy experience, this isn’t it. I will say though that their customer service team was very helpful and friendly even when I cancelled my account with them.

  32. Rating

    10.00

    I started using Betterhelp in September 2017. My last contact with my therapist was April 2018. Since then, I have become a (nonpaid) spokesperson of sorts for Betterhelp. This is why. I had been in offline therapy for years. I switched therapists on the regular. Went through 12 of them (you read that right) in 7 years from 2001-2008. Nothing worked. I took a very long break and held the belief that I was destined to live in a constant state of fear, depression, and anxiety the rest of my life (which often led to anger, self esteem issues and signs of bi polar disorder). My only outlet was my co worker Nancy. We would go out all the time. She was supportive and caring of my situation but every time we would get together, the conversation would ALWAYS come back to the state of my mental health. I didn’t realize it at the time but that could become draining to anyone. How much can someone else talk about someone else’s problems? She told me to try therapy again since she couldn’t provide real therapy. I told her that speaking to her was a much better outlet than any other therapist I had ever seen. Still, she told me to try again or find something new. I wasn’t mad at her after she told me; I truly understood her position. “Normal” people don’t want to be around constant negativity. So I did what anyone else would do: I went online. I looked all over. Facebook, Twitter, Reddit, Quora, I read blogs. After about a week, I was greeted by a very in your face Betterhelp advertisement on Facebook. I clicked. I browsed around. I made an impulse decision and signed up. Initial charge? $220. That made me a little angry which I decided to take out on Betterhelp. Yes, I blasted them all over the internet. That was a huge mistake. Aside from potential law suits I could have faced, I didn’t even give the company a chance. It also happens to be that on the payment page, it says that they bill you on a monthly cycle. I didn’t notice that probably because it was an impulse buy and who the heck looks at the terms and conditions? Anyway, I was paired with Becky Scott. Becky took my situation personally. Unlike every other therapist I went through, Becky took the time to actually check in on me all the time. Other Betterhelp reviews have said that they only receive a reply from their therapist if they initiate contact with their therapist (I’d like to think that’s not true judging from Becky’s overall support and Betterhelp’s constant screening of their therapists). Well this wasn’t the case with Becky. She was super responsive and initiated conversions on her own. She was professional yet relaxed. The open atmosphere was very nice. That wasn’t what separated her from the other 12 therapists I saw. With Becky, she viewed my problems as her own. Also, it helped that her style of therapy was similar to my conversations with my friend Nancy (a lot of humor was involved). I did 7+ years of in office therapy. Nothing worked. I did 7.5 months of online therapy with Becky and most of my issues have been dealt with entirely. Because of this, I recommend Betterhelp all over the place – online, offline, in conversations that don’t even have to do with mental health, etc. I can’t recommend Betterhelp enough. It was nothing short of a life saver.

  33. Rating

    8.00

    Prior to starting with Better help, remember that online therapy is new and different from traditional therapy. If you want Better help to work, follow these steps. No, they are not individualized. Anyone who follows these steps will have a great experience with Better help. Step 1: understand the process. Know that it will take time to start seeing improvement in your mental health. Step 2: Use every form of communication. I would assume that, like me, anyone who starts with Better help typically communicates with their counselor via chat. That’s fine. Just understand that it will be like a standard Whatsapp thread between you and a friend/family member. You mostly will not receive long winded responses from your therapist. Now, most people will say that this is ludicrous and that therapy can’t possibly work this way. That’s true, but only if this is your only way of communication. Also, having back and forth sessions where every reply is very long probably won’t work either. Sometimes your questions/answers need to be short, sometimes medium and sometimes long. I have found that if you use chat as your base for communication but you schedule weekly phone and video sessions that go into detail, you will see excellent results. Stick to this and Better help will (probably) work. I say probably because this service isn’t for everyone, just like anything else in life.

  34. Rating

    4.00

    I was going to use 7 cups because its free. After seeing who provides the counseling for the free service though, I decided to pay to use betterhelp and get therapy from a licensed therapist. Unfortunately using a licensed therapist via betterhelp doesn’t seem to be much better than what I have heard about 7 cups. Sure you probably get terrible support and bad life advice from 7 cups listeners but what good is a betterhelp therapist if they don’t provide much support? I write my therapist at least once a day and receive sporadic replies a lot of which are literally just questions to my questions. For example I will write “today such and such happened to me which is dragging me down today, how can I get over this?” I will go into detail on what happened too. but my therapist will then focus on something I said in the text and ask me to elaborate on it. This isn’t a one off occurrence. our messages will go on like this for days until I finally get a real reply with steps to help me feel better. By that time my feelings on what happened have dissipated and either im okay or im down about something else. It’s essentially a cycle. In hindsight the advice I get is good but its too little too late. Anyone else experience this with their betterhelp therapist?

  35. Rating

    10.00

    Before I get to the review it is important to understand that communication is key…as cliche as that sounds it’s true. Know that when you start, you will need to communicate issues that may not be so easy to put into words…especially to someone you don’t know…even if that person is a licensed therapist. That said: when I started with better help I used the messaging system mostly through their mobile app. All was good at first but as the time went on my therapy sessions got more personal. I needed more time and more effective communication i.e. voice and video. I tried both and both are phenomenal. I have been using better help for about 2 months now. My schedule is crazy and I am always on the go so I don’t always have time for video…which is why I mainly talk to my therapist on the phone. There are a lot of moving parts in my life…not just in regards to my work schedule and my better help therapist (Laura) understood this from the get go. We frequently explore my thoughts and feelings in really what I can only describe as an interactive environment. For example, Laura gets that there are a million different viewpoints on anything. She focuses on my specific viewpoint and how I am *specifically* looking at my issue, and then helps me identify the solution. No, she does not give me the actual solution but the tools to FIND the solution. I believe the reason behind this is to help me down the line in finding solutions on my own so that when I stop with therapy I will be fine. THIS is the kind of therapist you should look for…one that doesnt just look at you as a revolving door of cash.

  36. Rating

    2.00

    I’ve gone through two therapists now. The first one was condescending. The second really didn’t seem interested and seemed like she just wanted to collect payment from Better Help. People have said not to give up on this service and that it can work but how much can a person take already? I will be cancelling this week. It is not a good alternative for real therapy.

  37. Rating

    10.00

    So I do not have your regular type of story. My wife and I were going through a very rough patch. I ended up leaving the house for a few days to my brothers home in Indianapolis. I really did not know what to do. I thought we were headed for divorce after 9 years of marriage. My brother has been dealing with anxiety problems of his own for a very long time but works at a manufacturing plant making around $30,000 per year. So therapy was always out of the question for him…until online counseling came along. He told me about Betterhelp and how he has been using them for close to a year now. I told him that I wished I could use them for couples therapy. In my mind, online counseling seemed to be great for an individual who connects with a therapist, not for couples. But he told me that they do offer couples therapy through the service. I was mostly doubtful but I said ‘F  it’ I am basically out of options (like my brother I could not afford therapy either). I got home a few days later and crap hit the fan. I will not get into details but both my wife and I were ready for divorce, she even more than me. So I said ‘look we have been together for 12 years – 9 of marriage and 3 prior to that, let’s try one more thing and if not then we will call it quits. We tried Betterhelp and after only 5 months, it completely changed our relationship. Aside from the very two sessions, we used video chat ONLY with our therapist Dr. Gemmell. He has been nothing short of fantastic. Yes, my wife and I still have our fights, but that is part of a healthy relationship. Because of Dr. Gemmell and Betterhelp, my marriage has literally been saved, and at a price I can afford.

  38. Rating

    8.00

    Betterhelp is an above average service. I accidentally stumbled upon it scrolling through the Google Play store for mental health help. The app is extremely easy to use and my therapist replies almost always within a few minutes. My only qualm is that most of the time the replies are too short. In my opinion, therapy requires back and forth discussions that can last a long long time. I was taken aback by the short burst style replies, even if they were helpful. Overall I’m thankful for having found Betterhelp since it saves me a ton of money but on the other hand I am not going through something overly serious, which makes it a solid solution for me. I’m not sure how effective Betterhelp would be for someone who has something like severe depression.

  39. Rating

    8.00

    The convenience of online therapy is what drew me to it. I looked at all of the reviews on the different therapy services and chose Better Help in the end. It was between them and Talk Space but when I searched for Better Help vs Talk Space, I saw the main differences. So far, my Better Help therapist has helped me minimize my stress levels, which is exactly what I set out to accomplish. There are some cons to using this service – most notably wait times – but I’m not one to need instantaneous responses. Especially because the service is like 90% cheaper than face to face therapy, I don’t mind the few hours wait. Also, I should say that even though my stress levels were very high, it probably doesn’t compare to people with other mental health issues. If you believe your problem(s) are VERY overbearing, online therapy probably won’t work for you. But if you have mild stress or depression or anxiety, or other *mild* issues, this is a GREAT service.

  40. Rating

    8.00

    My wife and I needed therapy for our marriage. We initially came across Regain but after reading some of the reviews about Betterhelp we decided to try this service. A half a million people using Betterhelp provided a level of comfort for us…whereas we couldn’t find much information about Regain. We started off doing video sessions together in our family room. I have to say that I was pleasantly surprised by the entire experience. Our therapist took it seriously and both my wife and I were more comfortable in our own home than going into an office. We’ve now have gone through 7 full video sessions (which lasted approximately 45 minutes each), 2 phone calls and now text messages (we have now MOSTLY moved to therapy via text). Instead of setting a specific time and place for therapy which is required for video sessions, my wife and I can somewhat wing it now. I’ve found that it’s not as effective as video but it still works if everyone is truly engaged. I will say that therapy has been an in office “thing” forever so doing it over the internet is weird at first. If you keep an open mind though, you’ll get over it quickly.

  41. Rating

    10.00

    If you have gone through a traumatic event, then you’ll understand what I’m talking about. Certain things can trigger negative emotions, even the slightest of things. That can lead to frequent mood changes along with a host of other issues. This is pretty much was my daily life until I signed up to Betterhelp and was paired with Patrick P. I believe that a therapist can really understand your situation and help better than other therapists if they themselves have gone through similar events. Apparently Patrick was impacted by many terrible things in his life including depression, substance and domestic abuse, and divorce. Therefore, he understood the need to create a safe, comfortable and supportive backdrop for me in our therapy sessions. This was first and foremost. Then, even though it was in my subconsciousness, he told me that therapy would be a process. It’s one thing to know it in the back of your mind. It’s another when someone physically tells you that. It makes a difference because it’s now not something I can just walk away from. Unfortunately I cannot go into every detail of my therapy sessions so far but I will say that Patrick has helped significantly reduce the amount of times I relive the trauma. Whether it is over text messaging, phone calls or video sessions, Patrick goes above and beyond every single time. In sum, to be honest I was very skeptical at first because some of the reviews about the Betterhelp therapists aren’t so great. But after having sessions with Patrick, my personal experience has been the exact opposite of some of those bad reviews.

  42. Rating

    4.00

    I joined Betterhelp hoping that the online interaction would be more comfortable, also because it is cheaper than conventional face to face. I reached out to betterhelp when I was in a tough spot, and needed some help to get things in order. I had my first counselor for about a week. He barely communicated with me, explained nothing, showed no interest, and then forgot our scheduled appointment. My second counselor communicated more over the second week, reviewed the process and then provided responses in a timely manner. Again, this counselor “forgot” our scheduled appointment. I now am on my third week with betterhelp, I have not had a single one on one session with a counselor, even though I paid for a one on one session once a week.

  43. Rating

    8.00

    i found betterhelp to be an above average service. a few months ago i had to go to mandatory anger management courses. when that period ended to my surprise i found these courses helpful for the most part. of course i wanted to continue so i went looking for a life coach. nope, too much for me…some were asking for around $100 an hour! insanity! and dont get me started on therapists. just by browsing around i saw that the price could be double that of a life coach. while i was going research online i came across better help. could it be that i have access to therapy from a licensed therapist for $50 a week? of course i was skeptical but i signed up anyway because why not (7 day free trial and all was especially enticing)? this whole experience has been a complete shock to me because its been very very good. looking back, my rating is probably in part due to the shock factor. i wasnt expecting this. now i know that if you are dealing with more serious issues you may need constant face to face therapy but for what i was going through better help was overall good. i have not tried the video or phone therapy options but thats because i dont need them, chat is enough for me and i dont mind waiting a few hours for a reply. my personal recommendation to people is this: if you are going thru a mild crisis there is no reason why you should pay for therapy in an office. better help is solid in this regard. if its more serious i honestly cant say how well it would work because i simply dont know.

  44. Rating

    2.00

    I have been trying to get my money back for a few days now. Does anyone know how I can do so? Online therapy was not for me in the end so I thought getting a refund would be easy. Unfortunately that’s not the case and Betterhelp has been elusive at giving me a refund.

  45. Rating

    10.00

    Using Better help could really save you especially in college. My campus (ASU) is heavily under funded and there are a lack of therapists on campus. Plus, even with a scheduling system, the therapists often are unable to stick to their times, probably because of demand. So I turned to Better help after seeking a new form of counseling. I didn’t have the money to go see a therapist outside of school and I also didn’t have the time. Better help alleviated these problems for me. $35 a week – I could easily do that. Now, the downside of using Better help is that the first therapist you are paired with probably won’t be the one for you. This was the case for me and also for 2 other of my friends from school. We all have to switch therapists a few times until we found the right one who connected with us individually. It’s an annoyance for sure but once you find the right therapist it’s a life saver. With all of the pressure I was facing, I needed a counselor that would constantly be supportive and someone who can provide me with the necessary tools to overcome the many stresses of college. Better help was able to give this to me for a price that a college student living on his own could afford.

  46. Rating

    2.00

    I have tried many online therapy services. First I started with Blah Therapy’s free option. Had a terrible experience. Then I moved onto 7 Cups of Tea. Also had a terrible experience. as you can probably guess, I was trying to save money. After two services didn’t work, I decided to pay. I went to Talkspace. Still had a terrible experience. Chat therapy was bad, inefficient and unhelpful. Then I found Betterhelp and decided to call them. The customer support staff was phenomenal. So good they had me signed up that day. Unfortunately though, it was literally the same experience as I had with Talkspace. Literally, there was no difference. In fact, after doing some research I saw that most of the therapists work both on the Talkspace and Betterhelp platforms. The text based therapy was awful. You will wait 8+ hours for a reply, even if you text mid day (Eastern time). The video therapy was very spotty and unclear. It doesn’t help that its through the Betterhelp platform. Maybe if it was through Skype it would have been better. And I know my internet is not the problem as I have 100mbps plan. On top of this, it’s written in very small font that they will bill you monthly, not weekly. And it’s upfront billing so there’s no canceling and/or getting your money back. You’re basically taking a $200 chance on a service with no money back guarantee. I would assume that like me, this service doesn’t work for many people. Think about that before plopping down that much money.

  47. Rating

    10.00

    my counselor virginia has been extremely helpful for me. unfortunately for me i am sensitive to peoples exterior judgments. i can feel it all. the. time. immediately virginia picked up on this and has been very empathetic. i have been using betterhelp for only 2 weeks and i already seen an improvement in my behavior towards other people. the only problem i can see with this service is the waiting period which i have yet to experience. call it luck but virginia has responded to me within several minutes every time so far. and, they arent juvenile answers. they are professional and helpful as you would expect from a certified therapist.

  48. Rating

    8.00

    After reading some of the Betterhelp reviews I noticed that people weren’t receiving instant replies. It’s basically delayed chat therapy. But for a week free trial I wanted to see what that was about. Sure enough, I was paired with Jill O. and did not receive a reply for several hours. That was depressing so I asked Jill if it was difficult to try and have a live session. I was about to cancel but I remembered I had 7 free days. So I stayed, and I am glad that I did. While it is true that it took her another several hours to reply she said she would make an effort to reply as fast as possible to my chats. We worked out the time schedule and what works best for both of us – essentially speaking what times both of us are generally free. And now? When I stick to these times I receive a reply within a few minutes and many times instantly! It has been nothing short of amazing. I strongly recommend Betterhelp. Just make sure to SET A SCHEDULE.

  49. Rating

    4.00

    In my honest opinion Betterhelp is only good for people who are desperate for someone to talk to once in a while. If you need real therapy your best bet is in an office. I tried this service and ended up using it twice a week. having the ability to run some ideas and thoughts by someone 2 or 3 times a week simply isn’t worth $180 monthly.

  50. Rating

    4.00

    The therapist I was paired with made a concerted effort to help me. She really did. It seemed like she was pulling out all the tricks – being empathetic, respectful, being very responsive, supportive and caring. But it still wasn’t enough for me. I gave it a real shot, I really did. I was satisfied with the effort from the therapist but therapy via the Betterhelp platform fell short. The texts seemed too limited and short. Even the phone calls and video sessions seemed rushed. I guess when you are working for a fraction of your traditional hourly bill rate, you need to rush. I get it, I am honestly not harping on this. But this still doesn’t negate the fact that it wasn’t helpful. To be fair, in office therapy also feels rushed and I have always felt like just another brick in the wall to quote Pink Floyd. It’s sad for me because I have no other option to turn to really. Both online and offline therapy have not worked. If anyone has any thoughts or recommendations for help with anxiety and bipolar issues, please let me know.

  51. Rating

    8.00

    I am not quite sure why people would question this service? Because its over the internet? So what? You are getting the same quality counseling at a fraction of the cost. Like me, if you are depressed, then you need therapy. There’s no other option. And like me, if you don’t have a 6 figure salary, then you can only afford Better Help. realizing this I was originally concerned that this service only caters to the “under privileged.” But, this isn’t true at all. I brought this up to my counselor (Lisa Stevenson) and she told me that most of her clients are affluent. It’s a funny thing. I asked her why those people would use this service and she said primarily because of “convenience.” I know, I’m getting off topic so anyway here’s my honest review of Better Help: depression is a terrible thing especially if it’s on the severe side. Most people like me need to hear someone talk to them and hear them out. Better Help is great but also not so great. Because it’s over text mainly, your therapist is getting paid less which makes them want to reply quicker because they want to keep you as a client. Yes, their professionalism is also a priority for them but equally as important is their continual compensation. Still though, most of the time you are waiting a few hours to receive a response. That’s not particularly helpful to a moderately or severely depressed individual. So I reached out to my therapist and told him this. He made it a priority to get in touch with me over text based therapy as soon as possible. He also recommended that we set up daily phone calls. This has REALLY helped me over the past few months. So much so that my depression is completely gone, at least from my standpoint. He says there are still a few residual issues I need to deal with but overall he is happy with my progress. Like I said, this is high quality counseling. I wont even entertain the notion that it’s “different” therapy because it’s not. It’s the same psychologist as you would see in an office. It’s the same person receiving the therapy (you). The ONLY difference is the setting. And if you are hung up about that, then therapy through phone calls will solve that issue. Video, even though I haven’t tried it, will probably help even more than phone calls. This is a great service.

  52. Rating

    10.00

    Been using better help for about 2 months now. My therapist is Sarah Liu. Just a little background, I have been in therapy for the most part for about 8 years. I saw results but nothing substantial. I felt as if it was just helping me stay afloat in life. I decided to change my approach to therapy and give online therapy a try. Got paired with Sarah and my life has never been the same since. My feelings always mattered with her. Always. She was there to guide me through one of the largest, in not the largest, decisions in my life. Not only did she guide me through it but she empowered me to be bold. Simultaneously, she helped me live a better life, one with meaning and honesty. I was also able to make a career change after 20 years of industry experience in one field. I was miserable with my career path and she helped solidify my confidence in making my decision. Even though money is tangible, you cant put a price on that. Had it not been for Sarah, I would still experience extreme depression and very low self esteem, in addition to being unhappy with my career.

  53. Rating

    2.00

    I couldn’t have had a more awful experience! for starters it took a day to pair me with someone. This isn’t something you do to someone when that someone needs therapy. Then aside from the automated message my therapist didn’t write to me for an additional one and a half days. The responses were basically one or two sentences. Thanks but if I wanted this type of therapy I would have invested $20 in some self help books. And lastly, these scammers charged me $240 up front! The only thing I ever saw was $60 per week. Why would you say $60 PER WEEK when you charge on a month by month basis??? This is BEYOND scammy practice. Unbelievable!

  54. Rating

    10.00

    The cost of counseling in the Tampa FL area for me is about $150 per 50 minute session. Of course that is WAY out of my league. So I turned to online therapy with BetterHelp because of the $200 monthly price tag and because of their free trial. I was paired with Gabriele Cash who works with clients just outside of Tampa in the Pinellas county area. I had been dealing with a long list of issues, mostly stemming from constant fighting with my husband. Gabriele is a licensed marriage therapist which is exactly what I needed. She’s extremely understanding and completely nonjudgmental. What I liked about her is her fun yet professional attitude (emphasis on fun). There were hardly any days which seemed fun for me but when I talk with Gabriele I always have a smile on my face. I’ll pay any price for that. Gabriele provided a supportive and empathic space for me, and she ultimately convinced me to muster up the courage to drag my husband into therapy. It has now been 5 months and we are still seeing Gabriele together over video chat once a week, while also texting her throughout the week as well. We pay $260/month to Betterhelp and couldn’t be happier. She basically acted as a mediator of sorts. She gave us the opportunity to share our thoughts with each other in a professional setting, which was very important because if my husband and I did that alone it would end in World War 3. Because of this, this space created healing and since both of us changed our attitudes we both saw an incredible improvement in our relationship. Like I said, there is no price you can put on that. Both Gabriele and Betterhelp have literally been a relationship saver.

  55. Rating

    10.00

    Online therapy was extremely new. Reading many of the reviews, I became very skeptical. But my alternative was no therapy because there was no chance I would be paying $250 per session in my local therapist’s office. Basically, I had no choice but to at least try it. So I went with 7 Cups of Tea because it is completely free. Since I did not fully understand how this online thing works, I did not exactly read what 7 Cups of Tea was all about. I just assumed that I would be connected with a therapist. Well, that’s not the case if you try the free plan. If you are not willing to pay then you are connected with some random person who they call a listener. This not only did not help but it made me feel A LOT worse! After that I almost gave up on therapy but then I saw that Better Help had a 7 day free trial. I will admit that the only reason why I tried Better Help was because of this free offer. I quickly read through the terms and conditions and saw that you are connected with a licensed counselor even during the free trial. Those first 7 days is what led to me continue using Better Help long term. I am now using them for one and a half months and going strong. I pay $180 monthly which is steep for me but considering the alternative it is a bargain. On top of this, my Better Help therapist really seems to care which is very comforting. Some times I receive a reply within a few minutes and other times I need to wait a few hours. If I really need immediate help then I will schedule a phone or video session which I usually do once a week. I strongly encourage anyone who uses this service to use the video or phone session at least once a week. It’s important to know that someone is really listening and cares about helping you. As for recommending this service to anyone else: I won’t lie. It’s not for everyone. It also takes some time to getting used to – for me it took about 2-3 weeks. Also, people need therapy for different reasons so it’s impossible to know if Better Help will help you. My recommendation is to try it for 7 days or less, just make sure to cancel before the 7 days ends if you don’t like it. If you do like it or you are on the fence, I would suggest sticking with it and to create a schedule! This is the most important thing in my opinion. Take it like you would your job. Create a schedule with your therapist. Let him or her know what hours are best for you and don’t forget to make phone or video appointments. These are super super helpful.

  56. Rating

    10.00

    i have been traveling for the better part of 2 years now due to job requirements. i have very random hours which I thought would be a huge hindrance to my therapy sessions. i needed to cancel office therapy because of that. betterhelp has been a pretty decent replacement for my therapy needs – i am always on the go and very attached to my email which is my go to method for communicating with my betterhelp therapist chloe. my traveling has unfortunately exacerbated my depression and my relationship with my family. chloe has been able to help me alleviate a lot of my suffering by creating a custom tailored treatment plan for me. this has led to a very nice increase in my quality of life which is hard given my current traveling circumstances. i feel more fulfilled and a lot happier directly because of her. this was all thanks to the betterhelp platform.

  57. Rating

    6.00

    supposed to be around $50 per week but you are charged per month. only after I looked in the very small text did I see that. so you are locked in for at least one month after the free trial. $200 for one month is not bad compared to counseling in-office and the service does work but better help should still be more upfront about how they bill their clientele.

  58. Rating

    8.00

    I know that betterhelp says not to use their service if you are suicidal but not everyone who is experiencing suicidal thoughts wants to call the national suicide prevention hotline. You are given counseling over the phone and them a recommendation on local mental health site locations. Not everyone is going to make the effort to go to one of these places. betterhelp is an option where you are paired with an actual psychologist right away. I wanted that but betterhelp told me not to use their service. Yes I get that they say that their service isn’t for suicide but why not? It could save a lot of lives. I know some people who have called the suicide hotline and feel like they are just another name in the system. If you are suicidal you want to feel special and you need the message to be personalized….not just “take a ticket and we’ll be with you shortly”. Feels like a government agency. That said, if you ARE suicidal, don’t mention that to betterhelp or they won’t let you use the service. They will direct you to the suicide hotline. For me betterhelp worked at least temporarily. Once my counselor got on chat with me, we set up a video chat and then she told me I needed to see someone in person. But, that first session really helped MOTIVATE me to see someone in an office. I currently see someone for free because of my suicidal tendencies and I also speak with my betterhelp counselor. This is a good service even if they say it is not for you.

  59. Rating

    6.00

    This service probably isn’t for everyone. But it is useful if you are open minded. It is a little annoying to have to wait a few hours for replies on off hours but on the other hand having the ability to communicate over chat is easier than setting an appointment and messing up your day to go to a session in an office. It also happens to be far cheaper than going to an office. This is what ultimately led me to use Better Help. I will say that it hasn’t been a complete lifesaver but it has been at the very least as useful as going to a therapist in an office.

  60. Rating

    8.00

    The price, counseling, efficiency and security and privacy are excellent. It also happens to be a great thing to use as an outlet. It is strange but talking to a complete stranger, even if they are licensed professionals, is oddly soothing. I have now been with Betterhelp for 4 weeks and cannot complain. I would and have already recommended this service to a few close friends.

  61. Rating

    4.00

    This service is very easy to use. After all it’s an app so the user experience should be good. But, it didn’t help me at all. For starters, the whole thing felt rushed. It isn’t like your traditional therapy session. You are asked a few questions and then you are paired with someone. You are immediately given a message which is clearly automated. The initial dialogue is weird and kept very short. And the messages thereafter feel very rushed. I think the price and usability are fantastic as the review states…but other than that I don’t see much benefit to this service.

  62. Rating

    10.00

    Being bipolar is one of the hardest mental health illnesses to deal with. Because of all my frequent mood changes, I had been to close to a dozen therapists within a 3 year time frame. It’s been extremely difficult to find a good connection with a therapist. So when I was paired with Melissa, of course I was very skeptical. I didn’t think it would last. But for a 7 day free trial I figured I had nothing to lose. Turns out online therapy is better for me than in person therapy. Melissa is very kind and understanding. One of the reasons why we were able to connect is because her father is also bipolar. On top of that she’s simply a good person and an amazing psychologist. She was able to help me be more self aware while also helping me through more complex problems. I still need to be medicated but Melissa’s help has really been a superb outlet for me. In addition to this, Betterhelp makes it a heck of a lot easier for me to communicate with Melissa. I am able to stay up to date on incoming messages because Betterhelp sends you instant email notifications of incoming messages, and using the service has been very easy. Both chat and video are very similar to Skype. I would recommend Betterhelp to anyone in need.

  63. Rating

    10.00

    Came back from service roughly 4 years ago and have been struggling with ptsd for quite some time. I have been in and out of therapy sessions for a while now. The therapy helped but the costs were too much. My sister in law told me about how she saw an ad for Betterhelp so I figured to give it a shot. It has been 2 and a half months now and I can’t recommend them enough. My therapist is an actual therapist, not just some random person on the other side of a computer. He helps me with different strategies to work through my ptsd. And because he is in the same state, I hope to meet him in person one day soon, just not in his office! He has been fantastic and thanks to the Betterhelp platform I am able to receive effective therapy at an affordable rate.

  64. Rating

    7.00

    Betterhelp is very convenient. If you are on the go and are dealing with a minor to mild mental health issue, this service is definitely for you. Therapists through their business

  65. Rating

    10.00

    Just two weeks ago I was experiencing serious emotional pain. It was and still is a pretty low point in my life although it has gotten better since I started using better help. My father passed away and on the same day I was evicted from my rental apartment. So I did what any other person would do: I typed into Google that I needed to talk to someone ASAP. E-counseling.com showed up and that’s how I found better help. At first I wasn’t interested in paying for a service. I thought I just needed to talk to someone right then and that would be it. Better help offered me one week free even though they said they no longer do so. Their customer service is excellent. If you’re really going through a rough patch they may make an exception for you as they did with me, and will give you a free trial. Anyway, after speaking with Kate (my therapist at better help), she made me realize that what I was going through won’t be a one time therapy event. Healing takes time. Grieving takes time, of which I am still doing. But, she is giving me the proper tools to help me cope emotionally, all for $45 a week which is something I can swing even in my lowly state of financial affairs. It’s an all around great service and the counseling given by the therapists, or at least mine, has been a big difference maker in how I am overcoming the situation I am currently in.

  66. Rating

    6.00

    GREAT therapist. I don’t really like the platform though. I’m big on security. Why am I paying a middle man (Betterhelp) to talk with a therapist?

  67. Rating

    2.00

    You are supposed to be paired with a therapist pretty much instantaneously. It took them almost a day to pair me with someone. In the meantime I received a message from what seemed to be an automated bot. This isn’t good for someone like me who is mostly a negative person with dangerous thoughts. I didnt receive the help I needed which sucks because I was really looking forward to paying a few dollars a month rather than a few hundred per session. A word to the Better Help team: get your crap together. You could have been awesome but you totally messed up.

  68. Rating

    8.00

    i cant comment on if betterhelp is better than in office therapy for everyone. Therapy works differently for everyone. for me betterhelp worked. i used sporadic exchanges with my therapist which was a good fit for me. also i was going through what was termed as ‘moderate depression and anxiety’. i dont know if online therapy would have worked if my diagnosis was worse. maybe i would have needed to see a therapist in an office setting? so i would assume this – betterhelp is great if your mental health problems are minor to moderate like mine (and also if you dont mind getting used to a new way of therapy). but if your problems are more severe i wouldnt be surprised if betterhelp didnt work.

  69. Rating

    10.00

    For the first two days I HATED the BetterHelp program. The reason why is because I felt as if I was doing 95% of the talking and that my therapist was basically unresponsive. To make a long story short, they paired me with Nichole Sakmar and thank god they did. Nichole says she has provided online counseling to over 1,000 people so obviously she is a true professional. When I told her that I would be canceling my BetterHelp subscription after two days of using BetterHelp, she strongly advised me against it and told me to give her a shot. I had my doubts because I thought she was just trying to retain me as a client for her own financial gains. This was not the case. AT ALL. I asked her why I it seems I am the one always writing long drawn out messages and she replies with one or two line sentences. She told me something that seems so obvious but I guess when you’re in the heat of the moment you don’t think about it. The one or two line sentences she almost always wrote back were more questions. No exercises. The reason for this is because she needed more information about me since it helped her evaluate what I’m going through and what my needs are. At that point I realized I am selfish! She recommended that we set up a video call which I was REALLY happy about. It went so well that I was willing to write a review here – I never ever write reviews. In the end, I took her advice and stayed with BetterHelp. What a great choice this has been.

  70. Rating

    10.00

    Social media was destroying my life. Insta, snap, reddit, facebook, twitter, you name it. I found myself browsing and interacting with random strangers online for hours upon hours every day. It impacted every aspect of my life. I needed help. I know it’s easy to say “just press that delete button” but really it’s not when social media becomes your life. What I needed was a therapist. No, I didn’t need one long term but I still needed one to help me overcome this addiction for lack of a better term. My insurance covered some costs but it still came out to roughly $75 per session. I was also low on funds so I decided to try online therapy. Found Betterhelp through a Google search. Quickly signed up. It took a while for my therapist to interact with me. I found the process very slow. When my therapist replied, she had told me that this is the usual reaction from people these days. Everyone is looking for instant gratification primarily due to social media. I had become entrenched in that world and didn’t even realize it. So, I took it slow and allowed time for my therapist to chat with me. It was still annoying to wait I will admit. However, she gave me excellent work sheets and advice, and really made me look at myself and my decisions, and why I did what I did. I have since deleted all of my social media accounts except for insta. I have made significant progress so far. I would definitely recommend seeing a therapist through Betterhelp.

  71. Rating

    10.00

    If anyone tells you that another online therapy service is better than Betterhelp, they are either lying or don’t know what they are talking about. Just some of the minor things about Betterhelp that they are better than others is their ease of use, their app, and how you schedule phone or video appointments with your counselor. Now here comes the crucial issue and this is a big deal for a lot of people. I have moved around a lot in my life mostly because of employment. When you start ANY online therapy service, the survey asks you where you live so they can pair you with a therapist from your state or someone who lives as close to you as possible. So what happens when you move and you like your therapist? Many services will encourage you to switch therapists because these therapists are only licensed in their state. I don’t know how Betterhelp does it but they somehow let you stay with your therapist even if you move out of the state you live in when you first sign up. I love Melissa P. (my therapist at Betterhelp) and definitely didn’t want to change. Betterhelp has been a godsend especially in that regard.

  72. Rating

    6.00

    I was charged $220 at once instead of $55 per week. It is apparently in betterhelp’s terms of service that they charge on a monthly basis rather than weekly. Who reads the terms of service? Why couldn’t they just list this on the payment page? They need to change that because I don’t know if this service will be great for me long term. I wanted to test it out for a week or so and see if the hype is legitimate or not. On the flip side it did work out for me in the end but it may not work for many other people. And paying $220 on a monthly basis to just try a service is a bit ridiculous. Betterhelp should make it clear how they bill their customers.

  73. Rating

    8.00

    I am a writer based out of NYC and the past 2 years have been an extremely stressful time in my life. I turned to better help since as a writer I express myself far better in written form. It’s nice to have phone and video options available but to be honest I don’t use them. Waiting for a response from my therapist can be an annoyance but other than that this service is unbelievable. The price, the features and ease of use, the support – it’s something everyone should try.

  74. Rating

    8.00

    Betterhelp matched me with Jesse Moon to help me with my low self esteem. From the start I decided I was going to document my progress which I have done. Shes been beyond supportive to me and has helped me realize a lot of internal insecurities that were literally flat out irrational. I still have some underlying issues to resolve but with those irrationalities out of the picture, my self esteem and overall self worth has jumped to a level I haven’t felt since my teens. As for betterhelp: I am grateful that I found them. After all I wouldn’t have found Jesse had I not found betterhelp. The sign up process is a little too much in my opinion and the chats could be better. Those are the only real downsides to this service.

  75. Rating

    10.00

    I have always hated the idea of therapy because it makes me uncomfortable. I knew I needed it for my severe anxiety and stress but I couldn’t bring myself to see a psychologist. The main reason was due to embarrassment even though I would be talking to a stranger. When I heard about Better Help, I thought it was perfect. I could stay anonymous and use text as my therapy. I started with this and after only two months, I switched to phone appointments and then ultimately video sessions. I haven’t been happier and I have, without a doubt, seen an improvement in my mental health.

  76. Rating

    8.00

    Overall a good service. Better Help essentially connects you with a therapist so they don’t really do much per se. It really all depends on who you’re connected with through their platform. I was lucky to get a good therapist but I have heard some bad stories as well.

  77. Rating

    10.00

    I started using betterhelp roughly 3 weeks ago. Since I travel a lot and don’t have time to schedule appointments I decided to try online therapy. Its definitely a different experience than seeing a therapist in their office. But for someone like me its been well above par. I spend most of my time in southeast Asia so it just happens to be that most of the time my therapist is online so I can relatively quick replies. I can also schedule night calls with him which happens to be regular working hours for him. If youre going to use betterhelp, I recommend not only using the chat but especially video conferencing.

  78. Rating

    10.00

    If you want a real therapeutic challenge and want to see real change in your emotional state, Betterhelp is the place. Just a few short months ago, I was considered mentally unstable mainly due to severe depression and anxiety. When I signed up to Betterhelp in February 2017, I was ironically paired with Christopher Blake (my name is also Christopher). I have been getting therapy from him ever since and the advances in bettering my emotional health I have seen can’t be described with words. Dr. Blake understands me fully and offered me not only hope but actual solutions and tools that helped me deal with my issues head on. It’s been only four months and I finally feel like I have my life back on track.

  79. Rating

    6.00

    Chatting with someone was very weird at first. It has gotten a lot better but its still a but weird for me. I do see some improvements and have managed to change some of my habits with Better helps help, but I would not say it’s a “drastic” change. I am also not sure if that drastic change will ever come. For now I am staying with Better help but if I don’t see significant improvement in the next month or so I am done with it.

  80. Rating

    10.00

    I was the kind of person who was really bad at expressing feelings and emotions. So it was no surprise that just about all of my relationships have been disastrous. I WANTED to be in a healthy relationship but I didn’t know how. Fast forward almost ten months and here I am finally in a good relationship…all because of Betterhelp and my therapist Karen H. She literally showed me how to be expressive, how to be grateful, how to reciprocate. I didn’t know how to do any of these because of my abnormal childhood experiences. I am still with Karen today and until I have the confidence to be on my own completely, I will be sticking with Betterhelp well into the future. It’s been unbelievable and is worth every penny.

  81. Rating

    10.00

    I needed help for my stress levels as I work on Wall Street – 14 hour+ days, etc. I have never been to in-office therapy because my schedule is intense. I also happen to be at my desk basically my entire life so online therapy seemed like a good idea, especially since when I was conducting my due diligence, I found that the therapists don’t exactly answer right away. It takes a few hours to receive a reply. This is perfect for me because I can’t have a normal flowing conversation anyway. Turns out this was literally one of the best decisions of my life. Through the Better Help platform, my therapist has been able to provide me with some excellent stress reducing therapy. I would say that I use the service for about 45-60 minutes per day total, although I do check into it about 4-5 times a day. This may seem annoying to some but for me it’s been very useful. When I check in and if I received a reply, I immediately stop what I’m doing at work and concentrate on what my therapist has said. Once I’m in that zone and tune out all the BS from the world, I have found it to be the best remedy for my stress. I strongly recommend Better Help.

  82. Rating

    6.00

    Pricing is good, although they charge you monthly, not weekly as advertised. The overall service has its good parts and bad parts like any service. The good: video sessions. Super super helpful. The bad: text based therapy. I don’t care what people say. Text therapy is highly unlikely to help you. I waited 7 hours for a reply. LOL. By then I had already forgotten what anxiety ridden thoughts I was dealing with.

  83. Rating

    8.00

    It was nice to have a therapist that was finally patient, understanding and kind. My career is in the toilet right now and the last thing I needed to hear was unhelpful comments. Still working out the platform and what I can do but my first impression of it so far is good.

  84. Rating

    8.00

    I never write reviews but I feel inclined here because they have been a lifesaver for me and there is a lot of misinformation out there about Betterhelp. Here’s my personal take on it.
    For starters, my therapist Janet has helped me completely overcome my depression. It’s been about 5 months now and I’m just about ready to cancel my Betterhelp subscription because thankfully I feel there is no longer a need for it. I have seen some reviews here stating that the service is a scam. It’s not true. Read the terms and conditions. On second thought, don’t. It’s actually all laid out and there are no hidden fees whatsoever. You get charged what they tell you in the beginning. If that’s $45/week, that’s what it will be. You may be charged on a monthly basis like I was but it still comes out to $45/week. If you are really truly looking for help, this should not matter because you will be in therapy a lot longer than one or two weeks. If you think otherwise, then a) you’re a fool and b) you’re not serious about getting help. I believe their billing process is in their terms of service anyway. Secondly, online therapy is kind of new, right? If it’s new, you need to get used to it. It’s not like face to face therapy. But, it will work for the overwhelming majority of people IF YOU LET IT. Set phone and/or video sessions if need be. I chat with Janet weekly on video and almost daily on chat. It may be that she has less work on her plate than other therapists which allows her to help me a lot, and maybe that’s why I have seen some negative reviews. If that’s the case, find another therapist that is more responsive like Janet. It’s that simple. People are people, even if they are certified therapists. Everyone is different. Don’t discredit Betterhelp just because you had a one time bad experience with an unresponsive therapist. Three times is a pattern. Not one time. And lastly, the overall experience is phenomenal. The app is great, the chat room is great, it is secure, it’s relatively quick and it helps – at least it did for me. Just understand that people have different experiences. If it doesn’t work for you there is no need to take it out on a credible business. I can see why some people would not like it but try and be objective.

  85. Rating

    4.00

    The ease of use and the Betterhelp platform has been great so far. The actual terms of the therapists? TERRIBLE. Even though it is a set price and they (Betterhelp) don’t overcharge you and you don’t see any unforeseen charges, it’s not really unlimited therapy. Sessions are limited, not by Betterhelp themselves but the counselors seem to limit you (I’ve gone through 4 therapists so far and all of them seem to answer short-burst replies). Nothing substantial. Nothing that will actually help me with my anxiety. I can probably get better help no pun intended with a self help mental health app. I undersatand Betterhelp is trying to create a well meaning business but the therapists need some serious help themselves.

  86. Rating

    10.00

    If you work in a highly stressful environment like me then betterhelp is a good place for therapy. I used to work 13 plus hour days of which 2-3 hours were spent surfing the web. Now I use part of my “down time” to correspond with my therapist through betterhelp. It has enabled me to become more efficient at work, which has led me to actually leaving work on time and having a social life. Before this I was miserable. I had no social life, it was just work. I have since been able to work on myself because of my therapist. I still hate work but I am finally starting to enjoy my life a lot more. Betterhelp is a great place to start if youre overly stressed and a procrastinator.

  87. Rating

    10.00

    betterhelp was a true godsend for me when i was going through my crisis. i lived in a very rural area with not one psychologist nearby. the closest one to me was about 50 miles away. i didnt have time to travel that far for counselling. however i was in the process of moving to a more urban area with several psychologists around the area. i was against the idea of online help initially and i really wanted to wait but my situation was becoming unbearable. with that i gave betterhelp a try with the intention of canceling once i moved. i ended up using the service for 6 weeks until i moved and it surprisingly turned out to be very helpful. my depression did not go away but i was working through it and definitely felt a difference. after 6 weeks i canceled because i preferred in office therapy and my copay was super helpful. but for the 6 weeks i used betterhelp it was excellent.

  88. Rating

    8.00

    Communication is good. Web conferencing and phone sessions are even better. The BetterHelp platform on a whole is great. I have been using it for 2 weeks now. No gripes except for the billing. They are advertised everywhere “starting at $35/week” just like it says in this review…but you only have a monthly payment plan. They do mention that they will charge you on a monthly cycle. It’s just a little annoying that you are expecting to pay weekly the entire time and then get to the payment section and see otherwise. That’s not a reason not to join. The platform itself is very good. But they should really change their advertisements.

  89. Rating

    10.00

    At first I was torn between using and not using Better Help. I have seen awesome reviews and really terrible ones. It’s hard to sort through all the BS. But in the end, I really needed help so I decided to try them out for a week with their free trial. It was a little akward but in the end I was, and am, happy to use them. Therapy isn’t a one time thing. I need help for my anxiety and I realize that it will take time to overcome it. I suspect that’s why there are some negative reviews about Better Help. People are too quick to judge. My advice? Don’t be. Give it some time. It’s well worth it.

  90. Rating

    8.00

    as long as you have patience, betterhelp is a good service. my psychologist sometimes takes a day to respond but the replies are surprisingly helpful. the service is good if you are really interested in getting help and also helping yourself. otherwise its probably not for you (if you are the type to be dependent on others).

  91. Rating

    8.00

    not sure why some people have complained about betterhelps payment system. the trial period is explicitly clear – 7 days and thereafter you will need to pay. i suspect most people dont really need or want help, they just want to use a new service for free. im here to tell you that probably wont happen. businesses are in the business of helping people *while* making money. if they werent, services like betterhelp would not exist. im also here to tell you that my experience was very very good with betterhelp. it was efficient and saved me a great deal of money. however, online therapy is just not for me so i plan on canceling by the end of this week. im just not ready for a new technology like this. id much rather go see a psychologist in person. if you are up for new things betterhelp is truly a great service.

  92. Rating

    10.00

    This service was great and easy to use. Connected me to a therapist right away and had my first text session within 3 hours. My therapist Jessica is very respectful and balanced. If you use this service, I highly recommend connecting with her.

  93. Rating

    8.00

    Better Help has for the most part been very good for me. Been using their service for about 1.5 months now. The only downside is that sometimes it takes a few hours to receive a reply. That’s probably because my therapist is using Better Help as a side job to get more business, as an addition to his brick and mortar practice. That’s fine with me and especially for me since in my chat sessions I like to do most of the talking anyway. So I don’t mind waiting for replies. The overall value that Better Help provides me with has been very good.

  94. Rating

    8.00

    betterhelp is good…mainly. there are plenty of things i like about this service. such as the professionalism, integrity, price, privacy, intimacy. The thing i didnt like was that i could only email my psychologist so I had to change therapists which took about one day. you need to make sure that your specific therapist provides therapy through all the different ways, not just email or chat or video. yes some of them will only provide therapy through one method only. other than that I didnt find anything bad about betterhelp.

  95. Rating

    10.00

    Reading some of the reviews online about Betterhelp made me nervous from a financial standpoint. I had mainly read great things about the psychological support but the billing was very worrying to me. So, I had a novel idea: I READ THE TERMS OF SERVICE like any adult should do. Betterhelp’s TOS is not insanely long as you would expect. It’s very clear and straightforward. It was clear to me that if I did not cancel by the 7th day, I would be charged for the month at $45 per week ($180 per month, again billed on a monthly cycle). I am just fine with that, especially since going to a therapist in my area costs me over $200 for each session. As for the service itself: A+ all around. I instantly felt welcomed. I didn’t feel like I was just another person. I had to answer what I would describe as probably a 10 minute survey, after which I was paired with my psychologist Melanie. We had some small talk and then immediately cut to the chase. She was insightful and really really helpful, and initiated some exercises for me to do. I still feel depressed at times but it’s gotten so much better since I started with Betterhelp. I would highly highly recommend everyone to be an adult, read the terms of service, and then try out Betterhelp. It may not be for you but in my opinion you should give it a try. You can cancel within the first 7 days and they are VERY CLEAR about it. Also, they are not one of those companies that is impossible to get in touch with when you are trying to cancel. They have something like an A- on BBB. You don’t get that if you’re running a scam. Betterhelp has so far been outstanding and I look forward to talking with Melanie every day I write in. I definitely recommend this service.

  96. Rating

    8.00

    i have always been somewhat intimidated by regular therapy so using online therapy was an easy decision. i didnt have to worry about any of my fears. once i felt comfortable, i started scheduling live phone sessions and then slowly transitioned to video sessions which i have to say is excellent. and that’s another benefit-the usability as described in this review. what i didnt like about better help was the pairing process. i think it was a little long because they had something like 20+ questions to answer before i even started talking to a therapist. but from my personal experience its worth the wait.

  97. Rating

    10.00

    I first heard about Betterhelp from Facebook. This kind of therapy is new and I had my doubts. How can something like this possibly work? But then I tried it and this is what I learned:
    When I would go to my therapist, it was always a pleasant experience. I always felt comfortable and relaxed. Aside from the price, everything was/is great. HOWEVER, the one thing that always bothered me was time. Put aside the fact that I am paying a ton of money per hour to see my therapist. How can I possibly make progress on my many issues even over several sessions? I guess if everything works out perfectly then it’s fine. The problem is that things come up in therapy sessions. For example: my therapist may ask me a really difficult question that may take up the entire session just talking through it. And then what? At the end of the session, I have found that I have accomplished very little and that I need to come back for another one. That’s another few hundred dollars out of pocket. Now that I have Betterhelp, this is no longer an issue. Actually, my Betterhelp therapist and I can cover several challenging questions in the same amount of time. That’s not because my Betterhelp therapist is better than my in office therapist. It’s because of the nature of online therapy – it’s a chat…at least that’s how I use Betterhelp (I have yet to use phone or video features). So even if it took me a few days to answer these questions, I’m paying the same price as I would in a traditional setting. After using Betterhelp for only 3 weeks now, it’s a no brainer for me. Betterhelp is definitely the way to go.

  98. Rating

    10.00

    When my parents died in a car accident about one year ago in Brooklyn, my life went down the toilet. I was grieving more than anyone could imagine. I honestly thought I would never get over that grief but I was wrong. The pain is still there. It is and will always be difficult. But at the behest of a friend, I signed up to BetterHelp, who really steered me in the right direction and connected me to a therapist called Erika Goldstein-Steuerman. She created an extremely intimate relationship with me. It wasn’t about “just another session” with Erika. She genuinely cared about my well-being and ultimately helped me overcome most of my grief, trauma and subsequent sleep issues. Overall I was, and still am, beyond grateful that I found BetterHelp. I’m not sure where I would be today if I didn’t.

  99. Rating

    10.00

    using betterhelp has been one of the best decisions i have made. i feel comfortable talking about my self esteem issues. working through difficult situations has always been tough for me but my therapist at betterhelp has been wonderful with giving actual useful advice which has helped truly build up my self esteem.

  100. Rating

    2.00

    You have to be careful with Better Help! This is Terrible Help! Maybe I’m overreacting since speaking to my designated psychologist was fine but the one week “free” trial is anything but free! They placed a hold on my credit card and after the week was over, I was charged $160! Does ethics no longer matter in this world? Worse, they are scamming people like me who need actual help. Good job Better Help. Good job.

  101. Rating

    10.00

    For anyone who is having religious issues you’ll understand what I’m talking about. I have been finding myself in a constant state of flip floppiness. One day I’m religious the next completely not. I am part of various online religious forums and even though it is encouraging to see that I am not the only one who is having trouble it still sucks to be in this situation. I started with Better Help last week and my counselor has already been able to help me understand why I am so conflicted and to see what I really want in life. I will try and follow up with another review in a few weeks but so far so good.

  102. Rating

    10.00

    I have been having horrible marriage problems over the last 2 years. We went to marriage counseling. I even saw a therapist on my own. Nothing was working. So far its been two weeks since I started with Betterhelp and I already see improvements on my side. I will be encouraging my husband to use Betterhelp as well.

  103. Rating

    10.00

    the real reason why I started with better help is because of the price and all the good reviews I have seen online about them. I mean – $45 per week for unlimited therapy – how can I complain? I admit that there’s still nothing like the intimacy of face to face therapy but so surprisingly ecounseling has been a solid option to help me overcome my addictions. My therapist was engaging and actually challenged me in ways that really opened my eyes about myself. Happy to say that after just 6 months I am doing better than I thought.

  104. Rating

    10.00

    I definitely recommend betterhelp even though some would say that online counseling is not a replacement to traditional therapy. Betterhelp has been great especially being able to connect whenever and wherever I need. My betterhelp therapist Chris Harris has enabled me to work through my family and relationship issues. Being able to set an appointment and call Chris has been very helpful too.

  105. Rating

    10.00

    Betterhelp has been paramount in helping me deal with my deep rooted anxiety. I initially passed off online therapy as a joke but the level of support has been fantastic.

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