BetterHelp Review

Last Updated on September 1st, 2019

Founded only in 2013, BetterHelp has taken off as one of the leaders on online therapy. BetterHelp offers over 4,000 licensed professionals with experience helping people cope with nearly all areas of mental health. But, it’s not just about the sheer size of their service that has pushed more than 1,000,000 people to use their platform. Their superiority in personalization and usability, in addition to total anonymity and privacy, is unprecedented.

Company Profile:

Remember, BetterHelp started in 2013. Less than two years after experiencing rapid growth, they were bought by Teladoc, the largest telehealth provider in the country. With hundreds of employees and the Teladoc resources behind them, BetterHelp has been able to focus on making their platform the best in every area. Moreover, the one thing that truly stands out is that BetterHelp realizes that human to human contact should not be replaced. Rather, they are simply leveraging new technology to meet the expectations of today’s consumers.

Signing Up:

If usability is your concern, then look no further. BetterHelp designed one of the most intuitive platforms I have tested. For starters, you will need to sign up for an account. There is no need to use your real name or any other real credentials. If you don’t feel comfortable, using an alias is completely fine. Once you have registered, you will be led to fill out a short questionnaire in a multiple choice format.

BetterHelp Matching Process

Once you have completed the questionnaire, you will be led to the secured payment page. After entering in payment details, BetterHelp then pairs you with the appropriate therapist based on your answers, while also using their back end algorithms. It is believed that most BetterHelp customers are satisfied with who the algorithm has paired them with. If you are not happy, you can always request a new therapist. Once paired with the therapist, you will be led to a secure and dedicated chat room that only you and your counselor can access. Additionally, this room is active 24 hours a day, 7 days a week. While chats are almost always not in ‘real time,’ BetterHelp counselors make extraordinary efforts to reply as quickly as possible. Moreover, should you want actual ‘live chat,’ you simply need to schedule it in advance with your counselor. The same goes for live phone and live video sessions. All plans come with unlimited chatting – via desktop/app, phone and video – tops in the industry (generally, other online therapy providers will charge an additional fee for phone/video sessions). Starting a phone session is easy as well. You simply need to schedule a date and time with your counselor prior to receiving phone counseling.

BetterHelp Dedicated Chat Room


Considering what I’ve become accustomed to paying for in-office therapy, I was initially expecting this service to cost around the same price, perhaps a few percent less. However, it turns out that  BetterHelp is one of the cheapest e-counseling services on the market, and significantly less expensive than any in-office alternative I’ve seen. Their plan costs $65/week and includes unlimited counseling.

Usability (Desktop & Mobile):

From a user experience standpoint, BetterHelp’s platform is very straightforward. Simply log in to your account and you are directed straight to your dedicated chat room. If you have ever used any chat service (like Google Chat or Skype), BetterHelp’s functionality is very similar to these. You send messages with the click of the button while you receive answers as soon as your counselor replies. Moreover, you don’t need to be connected to BetterHelp’s platform at all times. You will receive email notifications informing you of a reply from your therapist. You can access their platform both on your desktop and your mobile devices. Their mobile app is free and available for both iOS and Android.

As far as communication with the therapists, BetterHelp offers a variety of options. In addition to the text-based messaging that comes standard with each plan, live sessions can be conducted via live chat and video on both desktop and mobile devices, as well as over the phone.

Counselor Support & Effectiveness:

There are those who have said that therapists cannot help people online as much as they do “in-office.” There are numerous factors involved in determining how helpful a therapist can be, many of which have to do with the individual session itself (and not the distance between you and your counselor). Knowing this, I kept an open mind when BetterHelp paired me with a therapist named Idiana Morales. Being that I currently reside in Florida, BetterHelp paired me with Mrs. Morales as she is a Licensed Mental Health Counselor (MS, LMHC) in the state of Florida. As I had started feeling anxious and stressed out for close to a year, I instantly felt some level of comfort when I saw Mrs. Morales credentials. Her specialties are stress, anxiety, relationship, family and anger (with experience in several other fields as well) – essentially the areas I needed help with. It is difficult to accurately describe how helpful Idiana was in a simple review like this. But, for the sake of professionalism and reporting, I will try my best. I am a Type-B personality at heart. Nothing ever bothered me too much. That changed after 8 years of marriage, when I started feeling anxious and animosity toward certain family members. Idiana was able to defuse several situations and enabled me to tackle the underlying issues head on, and in a considerate, timely and professional manner. Overall, the level of support given by my counselor was phenomenal.

Confidentiality & Privacy:

I have seen a decent number of people suggest that e-counseling is not safe. These naysayers claim that in the digital age, nothing is safe. Perhaps that is true, but how safe are “in-office” appointments? Your individual sessions may not be saved but your files and summaries of your sessions are very likely saved on your therapist’s office computer. This is just as susceptible to attack as BetterHelp; however, a hacker would likely have an easier time gaining access to your therapist’s office computer rather than BetterHelp’s sophisticated firewalls. BetterHelp is serious about privacy and takes several steps to ensure anonymity and confidentiality. The BetterHelp browsing encryption system (SSL) is provided by Comodo, a world leader in data security, while messages between you and your counselor are further encrypted with bank grade 256-bit encryption. Moreover, since all BetterHelp counselors are state certified, they are subject to strict local and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical and other health information is private, and is not shared with insurance companies since BetterHelp doesn’t cooperate with insurance companies. Overall, BetterHelp does an outstanding job protecting your information.

BetterHelp’s Counselor Qualifications:

All BetterHelp counselors are licensed, trained, and accredited at the state level, and each of them hold either a Masters Degree or a Doctorate Degree in their respective field. Moreover, they all have three years and 2,000 hours of hands-on experience, at a minimum. The counselors are psychologists, family therapists, clinical social workers or licensed professional counselors with a broad range of expertise.

BetterHelp Counselor Qualifications

Specialties & Areas of Expertise:

One major benefit to using BetterHelp is that they cover virtually all areas that people would need help with. Though this may seem like a given, it isn’t. There are several e-counseling services that do not offer a full range of areas of expertise. Some of the main areas that BetterHelp covers are:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

There are an abundant amount of reasons why BetterHelp is a top rated online therapy service. US-based licensed therapists? Check. One of the only online therapy services with a low, set cost? Check. Rigorous screening procedures of therapists? Check. Best-in-class anonymity and confidentiality? Check. More counselors than any other service? Check. Easy to use platform? Check. Fast reply times and counselors who make a concerted effort to help you live better? Double check. If you are looking for a one stop online therapy solution, BetterHelp is your choice.

Visit BetterHelp






  • All therapists are licensed and experienced
  • Therapy by phone, chat, video and message board
  • Mobile App
  • HIPAA compliant

254 Reviews

  1. I came to the US a few months ago from the Philippines with no family support, my friends living more than 10,000 miles away from me while going through so many transitions and life changing decisions. During this time, I was dealing with anxiety and depression. I experienced both before but were worsened while trying to pursue a medical license and dealing with family problems. I knew I needed therapy but given my current status (someone without insurance and connections), I was unsure how to get the help I desperately needed. Fortunately a friend of mine recommended that’s I try online therapy and she specifically mentioned Betterhelp. I had no expectations whatsoever. I just knew I needed help from a professional. I was matched to a licensed social worker and several weeks in noticed that a big weight had been lifted off my shoulders. I felt as though each session was something I looked forward to the most on a daily basis, whether it be through messaging or phone calls. I found it extremely convenient for me because although it felt like I was talking to a friend, I was also being helped by a professional. Laura, my counselor, suggested several approaches to help me tackle my anxieties and listened thoroughly. She was there when I needed her and always made time for me. A month or so after sessions with Laura, my friends (from back home) would notice that I sounded happier over the phone and I had less anxiety attacks. I know this may sound like an exaggeration but this move to use Betterhelp saved my life. I was at a low point in my life and would highly recommend the website to anyone looking for help that is not only affordable but has counselors that are qualified and excellent at their job.

  2. Rating


    After reading some of the reviews here, I signed up for Betterhelp. Not an easy thing for me because you can’t really believe many things you read online these days. But I needed the help and traditional therapy was out of the question since my insurance doesn’t cover it. I figured I’d give it a try for a month; my thought process was this: if it’s a bad or standard service, I can cancel after a month. $250 down the drain but at least I gave myself a chance at getting better mentally. I’ve now been with Betterhelp for a little over 2 weeks. The counselor support is way above average. I receive replies from my therapist Stephanie A. anywhere between 2-3 times per day. I have already had my first phone session and my video session is in a few days. Stephanie has laid out exercises for me, but she also has, at least so far, been very attentive to my specific needs. Also, the sign up was truly a great process and customer service was better than I had anticipated. Now the one downside of Betterhelp is this: it’s not constant. Unless you’re on a call or video chat, this type of therapy may seem a bit awkward at first. It did for me. But, I managed to figure out a way that it works best for me personally. The days I am feeling stressed out is when I text with Stephanie, which is most days. When I was in a real bad place last week though, I set up a phone call. Yes, I needed to wait a day until I had my call (because of scheduling) but I’m no stranger to seeing extended periods of severely bad state of mind. So even though that one day was hard to get through, the call was worth the wait. With that being said, I do recommend this service. I realize some people say it’s not for everyone, and although I would agree any other time, I don’t here. IF you find a way to use it, and in a way that works for you specifically, Betterhelp will in fact help you.

  3. Rating


    I know it says that over a million people or something like that use Better Help, but I’m surprised more people don’t use this service. It has helped me manage my anxiety well. My counselor is first class and doesn’t mind interacting with me both in a professional and informal way – of course depending on the context of our conversation at the time. There is a reason why they are rated #1 on virtually all mental health websites. They don’t come without their flaws such as non-continuous support, but every service has pit falls. Thankful I found them.

  4. Rating


    Betterhelp has helped me turn my life around completely and I have only been using them for 3 months. I was disorganized and inefficient. My therapist through Betterhelp helped me create a system for myself to improve in these areas. I almost lost my job that is how bad it was. My therapist not only set up a process for me but also helps me every single day to go through what I need to do. After less than 2 months, I can set up my tasks myself, and I have seen my efficiency go through the roof. Yet, I still keep my therapist around. I know what some of you may be thinking — that I am essentially paying for a virtual assistant. This may be true to some extent but my job is emotionally demanding which leads to some bad days. So my therapist is not just a virtual assistant but also an actual therapist on the days I need her to be. I killed two birds with one stone.

  5. Rating


    Unpopular opinion here: just about everything about betterhelp is “average”. It’s not bad but it’s not great either. It’ll help you **just** get by with your issues. Sometimes that is not enough. Even with that as my opinion, I continue to use them out of sheer convenience. I literally do not have the time to go to weekly therapy sessions. By the time I get out of work, basically all therapists in my area are going home. I could manage to book a therapist after hours but that would cost extra which is something I cannot afford. The one thing that bothers me is that I am paying well over $200 a month for a service I think is just average. I have no other choice though.

  6. Rating


    This is HIGHLY recommended. Since my childhood I have had major OCD. I never went to a therapist because who goes for professional help with something most people don’t consider a mental illness? The truth is that OCD is in fact a severe mental illness. It’s not just about being obsessed with something or having compulsions. There are other negative consequences to having it. Physical ticks can develop. That can lead to judgement from other people which can lead to depression and anxiety. This is exactly what happened to me. It simply caused a lot of distress inside of me. My therapist Claudia A. has helped me by using cognitive behavioral therapy. It has been a literal life saver for me. I have seen my OCD levels drop considerably since I started 9 weeks ago. And, Claudia speaks Spanish so I have been able to use my native language in therapy sessions with her. Plus, at $260 per month I can’t complain. Compared to other forms of therapy this is cheap. Claudia has even told me that seeing her in person would cost over $100 per session. It’s a win all around.

  7. BetterHelp has changed my life in ways that I’m not sure I can put into words. It’s hard to schedule time to meet with a counselor in person with my work schedule and this has been a game changer. I went through a couple therapist on BetterHelp but have found someone who I connect with is nothing but kind and supportive. She challenges me in the ways I need but never in a way that makes me feel attacked. I’ve only been talking with my current counselor for about a month but the impact this has had on my life is unreal. Thank you, BetterHelp.

  8. My experience with BetterHelp has been amazing. The level of convince offered by their service makes it so easy, almost TOO easy, to get help when I need it. I receive life skills & advice & guidance from my counselor. & what’s great too is they not only offer a free 7-day trial upon request, but they have a financial aid option for those struggling to afford their service. I highly recommend this service. It’s probability saved my life.

  9. Rating


    I didn’t want therapy at first. My wife forced me to go after I forced celibacy on her for years. I almost lost my marriage because I couldn’t manage my anger properly. I told her no therapy for me. She in turn told me she was going to leave me because I wouldn’t change. So we met in the middle. I decided to try online therapy with Betterhelp. I remained and continue to remain anonymous. Even writing this is difficult for me. However, there’s something to be said about the ability to remain anonymous when receiving therapy, especially if you’re someone like me who constantly thinks people are judging you. I know they say therapists don’t judge but they are human too. Anyway I was able to get real communication going with my therapist. It took a long while, almost a month in my case. To be honest I wasn’t even trying the first few weeks. My wife saw no improvement and packed her bags. Ultimately she didn’t leave but that scared me straight so I did what was necessary. It has been more than three months now and I have seen dramatic improvements in managing my anger. My wife and I are back on the path of fully reconciling. It feels great and I owe it all to Betterhelp and my wife.

  10. Rating


    The matching process was quick and easy as advertised. Using the platform is easy as advertised. Getting help from a therapist 24/7? Not as advertised. The service is good and does provide you with a therapist. But the communication is limited; even the phone and video sessions are. They are good but they could add more to make the service even better.

  11. Rating


    I was a little skeptical about going to therapy online at first. Was that really going to help me? Was it really all that different from going in person? I learned that it is actually pretty awesome because the counselor you get matched to will work with your schedule. I have terrible anxiety, and depression and Ebonii makes me feel like she is really there for me. Her care is genuine and sincere. I would totally recommend her! She is also super friendly and so funny, which makes talking to her so easy. I would recommend BetterHelp because truthfully you have nothing to lose. You can only get better, and if it doesn’t work out with the initial counselor you are matched to then you can always change to someone else.

  12. Rating


    They matched me with the perfect counselor. I can get daily motivation outside of our sessions. Sessions are scheduled at a time that’s best for you, and even if there isn’t availability on their calendar they usually can fit you in where it’s best. You can choose to text, phone call, or video call your counselor. It’s super convenient and worth every penny.

  13. Rating


    I am not happy with Betterhelp…. I was accused of manipulative behavior for simply expressing my true feelings. Wow! So much for therapy…. What is the point if in your darkest time …. you get slapped in the face?

  14. Rating


    IMHO there is nothing not to like about this service. My psychologist is great. The engagement and personalized support are great. The various communication options are great. The pricing is great, if not fantastic comparatively speaking. The customer support is great. If you’re looking into online therapy, I’d suggest trying Betterhelp. Go into understanding that it’s very different from the picture you’ve painted in your mind about therapy in general and you won’t be disappointed.

  15. Rating


    No insurance for me so I turned to online counseling. For people wondering – it is highly unlikely that a therapist in your area will accept your insurance. For some reason therapists are very hesitant to work with insurance. Our mental health medical system needs change but that’s a separate topic altogether. Found better help through Read just about all of the customer reviews. Was a bit nervous but I bit the bullet in the end. My anxiety needed to, I had no other choice at this point. I have now been with better help for 1 and ½ months now. When I started my anxiety levels were at an 8. It is now down to a 2-3. I have made so much progress with my therapist (Laura). They paired me with her from the start so I guess luck of the draw? Or maybe their pairing algorithm is really that good? Either way I am extremely lucky and satisfied with her. My one gripe with this service is the price. $260/month is a lot out of pocket for me. I tried signing up for financial aid but was not approved. I needed to make some spending cuts in other areas in my life which I really didn’t want to do but again I had no choice. Other than price better help is the way to go.

  16. Rating


    I highly suggest BetterHelp to anyone struggling emotionally.. they matched me with an amazing counselor. The app is easy to use, and convenient.

  17. Rating


    Betterhelp has been an amazing experience for me! Betterhelp takes online therapy to a whole new level! The therapists are absolutely amazing, full of care and concern, always trying to help us out! I would definitely recommend betterhelp, especially to those like me who would otherwise never have access to such therapists elsewhere.

  18. Rating


    I was skeptical about online counseling initially. However, my counselor is amazing and it feels as though we are face-to-face. Further, he is always available if needed and the hours are flexible. Best, he has helped me deal with my anxiety issues better than anyone ever has. BetterHelp is just that – better help for anyone who needs it!

  19. Rating


    Honestly, I get the appeal of Betterhelp. It’s a pretty decent service, but that’s as high of a recommendation as they will get from me. Therapy really can’t be done anywhere other than face to face. The video option is a good substitute but only temporarily. Then it becomes less effective. I decided to run a small experiment on my own. I canceled my in office therapy appointments and started using Betterhelp as my sole provider of therapy. After several weeks, I can confidently say that the results are “eh”. Yes my therapist at Betterhelp puts in the effort but it just doesn’t cut it.

  20. Rating


    Great service when you need a confidant to tell your story to and to get a good reality check. I enjoy texting Bette anytime of the day or night and she gives prompt, supportive and practical feedback.

    I think this is a wonderful service for everyday issues.

  21. Rating


    I’ve tried conventional counseling for 20 years and could not make sense of it. I struggle with anxiety and depression. Setting up a meeting at a specific time with a conventional counselor wasn’t working because my anxiety was unpredictable enough that I would not be fully present during the appointment. BetterHelp has given me the freedom to do counseling on my own terms, when my anxiety is at a level that allows me to engage with a counselor. It isn’t an exaggeration to say that BetterHelp (and my amazing counselor) has changed my life!

  22. Rating


    For me it comes down to price vs. value. The price is lower than regular therapy. That’s what attracted me to betterhelp. But as it seemed to me, like many people, I didn’t see the value initially. To be completely fair and unbiased – the value is better than I expected but still not as good as noted by practically everyone. Video sessions are very good, way above average. However, it is hard to set appointments on a weekly basis. Not so much hard but it’s inconsistent and involved no set dates or days. If I want calls every Wednesday afternoon, I cannot do this. Some weeks my calls are on Wednesdays, some on Mondays, etc. Also texts are not in real time for the most part. I have yet to try the phone option. Disclaimer: I am currently dealing with pretty serious depression. I have seen some improvements and understand that therapy takes time. But so far it’s a much slower process than I thought it would be.

  23. Rating


    I am a US citizen who has been living in Austria the past 3 years. It’s a long wait to see a therapist here in Austria and although most people here (especially amongst professionals) have high level English, it’s still hard finding someone with fluent English. Add in the hardship of finding the *right* therapist and it’s basically like playing the lotto. So I looked to Betterhelp instead. It’s quick and efficient as advertised. Got paired right away and within 12 hours I was speaking to a therapist. Over the course of a few weeks we established a great relationship. We were even able to set up (general) times when we can chat on a daily basis. I was concerned at first because I read some reviews that claim that it’s difficult to get into a flow/rhythm with an online therapist. I can’t talk for anyone else but this has not been my experience AT ALL. My time is split 50/50 over chat and video sessions. I also mostly receive replies via text within a few minutes, so it’s essentially ‘in real time’. The Betterhelp service has helped me in more ways that I could have hoped for. I definitely recommend this service.

  24. Rating


    I haven’t gone to traditional therapy, but was always curious about therapy. I kept seeing a BetterHelp billboard on my commute home and finally decided to try it out. I’ve only used it for a month, but I really enjoy the platform. I sometimes switch between using the website and both the website and app is smart enough to log the other one out if you switch platforms.

    There’s some features on the platform such as the journal, which you can share with your therapist. The therapist can also assign worksheets and set goals that you can track. I didn’t really see those features advertised, but think they’re great additions if the therapist knows how to utilize them.

    I like the ease of switching therapists. I was able to pick from a handful of profiles when I decided to switch and was able to connect with a therapist I click with much better. I believe the typical experience is that therapists respond at least once every 24 hours, but I’ve been super lucky to have a therapist that focuses on BetterHelp full-time and sometimes responds more than once! I’m able to discuss multiple topics in one message and my therapist responds with really thorough and thoughtful responses each time. Also, as someone who thinks better through typing, I really appreciate how some therapists (including my own) offers a live chat option.

    I think BetterHelp is a great service as long as you don’t need immediate attention but want to be able to share your thoughts and get feedback. I’ve been able to dive into multiple aspects of my life within the short month of utilizing BetterHelp and I’m planning to continue to use it as a method of self-care.

  25. This is ******* ********!

    I needed someone and this stupid dumb *** service let my bipolar suicidal *** go away with an internet recommendation.

    Go **** yourselves

  26. Rating


    You could have paid me $1,000 and I wouldn’t have considered therapy. I couldn’t put my finger on why that was. Maybe it was because of the stigma? Maybe I didn’t want my friends and family to judge me? Thankfully my best friend and I had a serious conversation. So what if people judge me? They are going to do whatever they want, and I will be able to know who’s who. Can’t control everyone and everything. I need to do what is best for me. I signed up for betterhelp 12 weeks ago to help with bipolar II. Let me tell you something. This service saved my life. Literally. All of the emotions flowing through me in addition to the judgement of other people I knew was happening – I was not in a good spot mentally and was on the verge of going somewhere horrible – I am actually ashamed to both admit it and think about it, even on the internet to a bunch of strangers here. But I am writing this to help others. My therapist Lisa helped me overcome many of the initial battles I was dealing with. This made a gigantic impact on my mental health. The unfortunate part is that Lisa was only able to help me so much. I needed to also see a therapist in an office. That was disappointing to find out since betterhelp is $260 a month on top of the cost of in office therapy. Luckily my insurance covers most of my in office therapy so I end up paying about $100 a month for that. So now here I am with 2 options. I feel like I am in therapy full time. However I will mention that it has been impactful beyond belief. My bipolar is now manageable (yes I am also on meds now). The meds have helped a lot but so has the therapy, even if it was only for my state of mind on a personal level. This is a good service. It’s not the complete answer but it does certainly help.

  27. Rating


    My troubles started a few months ago where I couldn’t fall asleep. I had (still have) insomnia. The first few weeks were brutal. I couldn’t do anything and it led me to a really dark place. I was on the verge of full blown depression and I didn’t know why. Fast forward a few weeks and I go to my doctor. He prescribed me medication that didn’t work. I needed to fix this NOW. I looked and asked around. People told me about how amazing meditation can be. Heard about this app called Calm. Signed up, tried it, went through all of the “drills” and everything. Nothing worked. Okay, I’m going out of my mind now. I have always avoided therapy because I thought nothing was wrong with me. That and the fact that therapy costs an arm, a leg, and some other vital organs. Some of my family suggested I seek therapy. I declined for several reasons, one being money. This was a back and forth thing. Finally, I caved. I was going bat sh*t crazy. However, I’d like to preface this by saying that I caved because a family member mentioned online therapy to me and how affordable it is. This piqued my interest and I decided to give it a try. I have been using the Better Help platform for over a month now. Because of Better Help, I found out that it happens to be that I have several triggers from my childhood years that are affecting my sleep. I’m currently working on the WHY NOW part because this is just insane for me to comprehend. But so far so good. I have noticed a big improvement in my sleeping patterns recently. I am convinced that it’s only a matter of time until I return to normal. I can’t believe I avoided therapy this long. My advice is that if you need therapy, go for it, even if it’s not online!!

  28. Rating


    Wonderfully comforting, easily accessible, and worth every penny. This service changes the way I thought about counseling services. This app has shown me the comparison to traditional services and how much better it can be through BetterHelp. love the amount of access and platforms to talk with your therapist as well as the other sessions available. I also like the ability to choose a therapist and that those options are already optimized for me by my preferences. I’d say the only down side is the cost but they seem to offer options to help with that aspect if your eligible.

  29. Rating


    There is nothing more valuable than accessible mental health help. Traditional therapy is not feasible for my busy life, but going without therapy shouldn’t be the only alternative. Enter BetterHelp – life looks just a little bit brighter. And a little bit goes a long way when you’re buried in the fog. Thanks, Jennifer and BetterHelp; you make a difference.

  30. Rating


    I live in the UK where therapy may not be as expensive as I have heard it is in the US. But, it still comes out to about £75 per session for people where I live. Unfortunately the NHS doesn’t fully cover mental illness. That left me to fend for myself. I went to see a therapist who suggested bi-weekly sessions with her. No way I could afford £600 per month. Did a bit of research online and came across Betterhelp. Now I pay £215 per month and I am able to talk to my therapist every day. My stress levels have gone down considerably in the few weeks I have been using Betterhelp; although I will say that not being able to chat instantly is one of the downsides. I have scheduled video sessions starting next week. Just wanted to leave a review and leave everyone with my experience. So far it seems to be a good service for me. The therapist is professional and tries her best to get back to me. Sometimes it takes a few hours, which is why I don’t recommend chatting over text. I could only imagine that if you’re going through something more serious than I am, the video therapy option is likely your best bet.

  31. Rating


    Kelly is super kind, understanding, and just a joy to talk to. She has extremely warm, down-to-earth energy, and I have benefited tremendously from being able to video chat & message with her (her messages are always very thoughtful and reflective). I have felt myself lifted out of depression and I am now able to experience my life in a more even keeled manner, as opposed to large up-and-down fluctuations. Kelly has a wealth of tools at her disposal, but she does not push anything on you – you can go at your own pace.

  32. I stopped using this site, I had a counselor abandon me without any communication. Two weeks later when I had not heard from the counselor I get an e-mail from the site saying they lost contact with her. Its not a site that I trust, I have a hard time talking to people in person so I was hoping this would work. Makes me wonder if this is common problem. I spent $180 and got nothing in return. I was told if I want a new counselor I would have to start over again which I’m not willing to, it took too much energy just telling the first counsel what my problem was and now I need to do it again? I want a refund but since they’re willing to put you with a new counselor I’m guessing they won’t give you one.

    1. Hi. I had a similar experience of a counselor canceling our FIRST phone session within minutes of it happening. Disappointing. So I have canceled my subscription and contacted my credit card company to dispute the full charge.
      As well, this counselor sent me only 2 texts, standard form type questions asking for more info about my issues. No personal contact since I signed up makes me uneasy about using the service. Also when the service attempted to provide new counselors it ignored my preferences of female only. I do not recommend this service.

      1. My experience was very similar to yours, Scott. I was very excited about this opportunity as I do not have insurance currently, and I happen to be working only intermittently. So, cash is tight. I paid for four weeks (thinking this meant I get four sessions).

        I signed up. I got a cookie cutter message from the counselor asking what I was looking to accomplish. I take the time to respond. She replies with a canned, “Oh that sounds like that would be difficult. It’s good you reached out.”

        I was in therapy previously with a top notch psychologist for 10 years, and never once did he speak that way to me. I felt like the responses from the BetterHelp person lacked maturity or experience. Nevertheless, I was determined to at least give it a chance.

        Session day arrives. I log in and there’s a message from the counselor saying she was so busy with her job that she couldn’t keep the appointment and advised me to reschedule.

        So, I reschedule again. Session day arrives again. I log in and there’s a message saying she’s having a crisis at her “other job” so I should reschedule again. Meanwhile, 3 weeks into all this, my credit card gets hit again for the next month of service.

        I’m like so I pay for four sessions, I did not get a chance to even have one, and now you’re billing me for another month, before the first month expired? Sometimes things happen, so, I am not going to use the counselor’s name. But I see no reason to continue with this service.

        I have asked them for a refund and they responded, days later, saying they would give me four sessions I could use. I just don’t trust it anymore, and have taken up the matter with my credit card provider. I took screen shots of the dialogue to back me up.

        I was so excited to do because so many people write positive reviews about the service, but, no, I have lost all confidence. Very amateurish.

  33. Rating


    Betterhelp has been a life saver for me personally. There are so many issues I need to deal with on top of my PTSD. I live in a remote area. No access to therapy within about 50 miles of me. I do construction work and make about $45,000 annually. Minus taxes and I can barely afford to live and support 2 kids. That meant no therapy for me for a very long time. Most days I finish work at about 7pm and I wont lie – I am exhausted when I come home. Even if there were therapy options near me, I wouldn’t have the strength to go. the thing is my PTSD has been taking a major, major toll of my life. My kids see it, I see it and my job sees it. My project manager pulled me aside, we spoke for a while, I told him I have no options. He told me about better help. I applied for financial aid and got 10% off. Its not much but it helps. better help now has solved all of my problems. I can afford the $230 a month. I can have video sessions at night with my therapist – I need to set these in advance since it’s at night and she needs to schedule time herself. I can text her whenever I feel like it. And, we have just set a time for our first phone call. Overall I am very happy with the service and really recommend them for anyone who needs therapy.

  34. Rating


    This place is absolutely amazing and very helpful with anyone struggling with anxiety or depression! First off, if you don’t feel a real connection with your counselor you can always choose someone else until you find the right one for you. I have dealt with too many places who do not care about their patients, they just want the money and that’s who insurance companies pay for! This is affordable and the people seem to care. And it’s so convenient to speak to someone in the comfort of your own home. I’m so grateful I found this company

  35. Rating


    I have been using Betterhelp for almost a year now. I have found an amazing counsellor, experienced and professional. It is very flexible to talk with your counsellor, you can contact him anytime with messages and you can also organise calls or video chats. The pricing is very and there is financial reduction for people who have a low income. The Betterhelp team is highly professional, with immediate help and attention to anything you need. I am very satisfied, i continue working with my counsellot and i higly reccomend Betterhelp to everyone.

  36. Rating


    I don’t know what all the hype is about. $240 a month for “unlimited” texting. I don’t need to try the video chat if the text therapy is this bad. I need to wait a day to get a reply. Therapy should be instant, not a once a day 5 minute thing.

  37. Rating


    I have recently joined Better Help after resisting therapy all together for many years. I saw a face-to-face therapist for a few months, but it created more issues with leaving work to drive and then returning to work , having lost focus on my work, because I was lost in my thoughts from therapy. Better help is so EASY and convenient and incredibly affordable in comparison to the other options. I will continue to share the amazing services that are offered with friends that have avoided therapy for years because of the inconvenience. Mental health is such a HUGE issue in the nation and these services are often overlooked and undervalued. In my first month, I have gotten more attention and accomplished more than I did with face-to-face encounters.

  38. Better help has been a great way for me to overcome the anxiety of getting help. It’s easy it cheap and it works.

  39. Rating


    Been using the Betterhelp service for a little more than a month now. The entire experience so far has been better than expected. So far I have been billed twice – on time and no hidden extra fees or anything of that nature. The service itself has been above average. I didn’t believe it would help so much given the nature of receiving therapy online but after reading so many reviews and the founder of Betterhelp’s article that there have been over 30 million therapy interactions, I decided to give it a shot. Turns out this kind of service can help. I wont say it will do “wonders” for people but it does help. Also, I have found that while the video sessions are the best route to take per many reviews here, the text therapy is very useful, especially if your time is limited.

  40. Rating


    I wish I could have found Better Help a year ago. I have been going through some terrible bouts of depression mixed in with a lot of anxiety and panic attacks. These attacks often came out of nowhere. I thought I was going crazy. I checked with my insurance but it still would have been over $100 out of pocket per session. So like many people, I decided to try online therapy with Better Help. The funny thing is some people have mentioned that you need to wait a while in order to receive message replies from your therapist. With me, it’s been the opposite. I am the one who takes a long time to reply (which is a problem because I am paying for this service and should be more responsive). I am making more of an effort but it’s something I need to work on still. My advice is that anyone who uses this service should really go into it with a full head of steam. Don’t just sign up and sometimes forget about it. This is therapy so take it seriously and you will see results. It took a while for me, and it’s something I am still working on like I said, but recently I have gotten a lot out of this service.

  41. Rating


    Probably like most people here, I chose betterhelp because I cannot afford regular therapy. this service is so much more than I thought I was going to get. I have read horror stories from people who have been in therapy that their therapist has only made their lives worse. Since this is online, I had time to ease into it and take it slow. This has been a godsend for me especially since I was so nervous about therapy in general. My therapist Connie has been so supportive and helpful I don’t know how to thank her. I cant advocate betterhelp enough.

  42. Rating


    BetterHelp’s online counseling program is exactly what I needed. I was finding in face to face sessions with a counselor that I would often be very emotionally charged and forget everything my counselor said!
    This gives me to go back and re-read our sessions and really helps me in moments that I just need that reassurance.
    BetterHelp matched me with a great counselor who has been very helpful in moving forward to my mental health.

  43. Rating


    I did lots of research before I signed up for Better Help. I wanted ease of use, caring support, and a kind listening ear; I have received all of that and more. My initial counselor wasn’t a good match for me, but it was easy to switch and view profiles of other available counselors. I’ve had several sessions with my current counselor and am beyond impressed. I have made good progress so far and it’s only just begun.

    I’ve seen reviews here that suggest the cost is not worth it or the services aren’t enough, but I have found the price to be fair for the services received. You can’t truly expect quality care for free, nor can you expect someone to be at your beck and call all day every day. My counselor does a great job of responding within a few hours and stays engaged. She is fantastic at asking introspective questions so I’m able to arrive at conclusions on my own (the trademark of a good counselor).

    I like that my information is secure and I have several options for communication. The app is easy to use and provides a safe place to connect with others. I highly recommend this app to anyone needing convenient therapy.

  44. Rating


    I still have a long way to go but betterhelp really works for me and my schedule. My mental state has greatly improved since starting online counseling.

  45. This app has been incredibly helpful. I am pro in-home, but I find the ability to send your counselor a journal and send messages to them at any time is far more helpful. Sometimes in counseling we do not recall how we feel, whereas having a place where I can write exactly how I feel and get answers as to what is happening to me is so more beneficial than in-office. My counselor does state from the beginning that if at some point they feel I would benefit from an in-office treatment, they would immediately tell me is very reassuring. I also love the Groupinars, they have been so educational and it is always great to get feedback on treatments and symptoms from different resources. I love this app, I would recommend it to anyone and everyone.

  46. Rating


    This is a new level of receiving help for your life. It’s definitely worth trying it for a week. I told myself the same that I will just give it a try and my life is already happier step by step. What can you loose with a week? Do not wait until you feel worse day by day…

    I think you can read a lot about their services so I would only like to sum up some things very quickly:
    On top of the discussions (optional: messages, live chat, call, video call) with your personal counselor – who you can change if you are not satisfied – you can also do worksheets if your counselor sends you one and you would like to do it, and on your own you can even use a great journal and sign up for very helpful groupinars more times a week.
    People say there is always a catch. I think the only thing which is not perfect with BetterHelp is that before registering you get the impression that everything is unlimited but it’s good to know that live sessions are maximized. However if you think about the many options I mentioned above, most probably you will realize that you will not have more time any way.

  47. Rating


    I was reluctant to use this service but have known about it for a while ( by watching YouTuber Philip DeFranco). After struggling for a while with local sources both financially and availability I decided to try it out. The sign-up process is easy and there are flex options for payments (financial aid for example) in Canadian funds a month of unlimited access costs about 350$ CAD.. That’s for a whole month, not two sessions or whatever they charge locally. Then you complete a bio and are matched to a counselor who has experience with your challenges.
    I was matched to a very kind, supportive counselor. She responds quickly and at all hours. No waiting for appointments! I can type chat anytime, record in my account journal, when we set an appointment it can be either text chat, phone chat or video chat.

  48. Rating


    Not suicidal but I had been having suicidal thoughts for a few weeks. Turned to several crisis hotlines none of which were helpful to me (surprise surprise). I actually tried joining Better Help a month ago and got turned down. They said the service isn’t for people feeling suicidal. The thing is that there’s a spectrum. There are people who are full blown suicidal and there are people like me who are just having thoughts. There’s also everything in between that. But I’m stubborn, didn’t give up. Signed up again using another name and my husband’s credit card while lying on the questionnaire saying that I am not having thoughts about suicide. Bingo. Approved. In the 3+ weeks I have been using it, my therapist Elizabeth has been a life saver. I told her about my thoughts and asked her not to say anything to Better Help because I was/am scared of them kicking me out of the service. She told me that 1) she wont say anything 2) she doesn’t make the rules and 3) she’s not an employee of Better Help so it’s really not a problem for her. But she also said that in person therapy is my best option and that online therapy should not be my go to therapy solution. So far I have not managed to set an appointment with her outside of Better Help (her office is about 30 minutes away from my home). Hopefully I’ll get to it soon. But for now, this is the one thing her and I disagree on. So far “seeing” her via Better Help has been a true life saver. My suicidal thoughts are basically non existent, and that’s only after 3 weeks of therapy. I guess what I’m trying to say is: I get that Better Help is trying to do the right thing by turning away people who are suicidal but in the end they can actually be contributing to suicides. This service saved my life. I wonder how many other people have or *had* a similar situation to me that were turned down by them?

  49. Rating


    As many of the reviews have claimed here, overall it’s a good idea and service, but one that’s not without flaws. My biggest problem with Betterhelp is the scheduling/timing especially over chat. I can’t see when my therapist is online. I have brought this up to her and we have tried to resolve it by working out pre set hours over chat. Unfortunately though, my therapist can’t fully commit to that. At least she can commit to weekly video session though. That has been helpful. But, I really wish I could connect whenever I wanted as it’s basically advertised that way.

    1. Rating


      The chat with the counsellor is not in real time and you don’t find out until you have paid… also? It says the price is $45/week and that you can cancel whenever you want. They don’t mention they charge a non-reimbursable month in advance!
      In the case you need to tank to a counsellor urgently (it happens sometimes when you are going through hell, that’s why you have sign…) they ask you to call the emergency number in your country or 911. So they are not willing to help anytime as they advertise.
      Useless and a rip off!

      1. They do mention that it’s billed monthly, in advance. And as far as the urgency, it is also clear that the counselors have real life office therapy or simply other clients to tend to, so how could you expect them to be your emergency lifeline? My girlfriend goes to in-office therapy, and her therapist is only available to her when scheduled – there is no such thing as a 24/7 therapist. Better help advertises as a 24/7 service which allows you to contact a therapist at any time of the day, which is great if you have thoughts to share but don’t want to wait for your session otherwise you’d forget. Then, when the counselor comes online, they can help. This service is unprecedented and amazing, and you get exactly what you sign up for (if you take the time to read what they’re offering rather than assuming the whole planet revolves around you).

  50. Rating


    I was with betterhelp for less than 72 hours. Signed up, paid, and received absolutely zero service. Not from betterhelp nor an actual therapist, just some stupid bot. Cancelled my account right away. And then they have the audacity to keep sending me emails “try your first Betterhelp therapy session!” What a joke.

    1. I think you have to start a session to be paired with a therapist. When you fill out your bio there is nobody who responds right away. About a day after posting the first bio piece you are paired with someone and then the service starts. Best of luck if you want to try it again, I have received nothing but excellent care.

  51. Rating


    I’ve done enough research on services in general in the past to get a picture of what the service is like prior to signing up. However with Betterhelp it was different. There seemed to be no in between. I have come across MANY reviews saying they either loved it or hated it. Then I came across the E-counseling website and finally saw neutral reviews. This is one of the many things I look for before I sign up for anything. After reading over 100 reviews here I decided to bite the bullet and sign up. So far, it’s been interesting. The first week was bad. The communication between me and my therapist seemed off. Then it improved significantly. Then – we finally settled into a routine. Our conversations are engaging. But the thing I like most is that my therapist asks me deep, heavy questions. I’m not the type of guy to let emotions fill me, or so I thought. This has, on several occasions, brought me to tears. Also, these questions have been perfect for me because they have allowed me to essentially draw my own conclusions. I realize that a therapist is important but ultimately, at least from my perspective, it’s important for the person IN THERAPY to figure it out in the end. This is what’s happened so far during my time using Betterhelp. The price is a bit on the expensive side (yeah – sue me for saying it but it’s true for many people like me). On the other hand, there really isn’t a price I’d put on therapy for me personally.

  52. I am 15 and need to talk to a professional. I’m scared to tell my parents. Can I use this service? What can someone recommend to me if not better help?

    1. hey friend. technically an adult is supposed to sign you up and it does cost $65/week. you can always call a free mental health hotline.. +1 (844) 549-4266 .. but coming from someone who’s been there (i’m 26 now and still struggling) please don’t be scared to talk to your parents. idk what your situation is but this is serious stuff and i wish i could have been open with my parents when i was your age to get help much sooner.

    2. Hi Todd,
      If you are looking for something free so that you don’t have to use a credit card check out Youth Space. They have a chatline where you can speak with a volunteer for support, or they can provide you with other resources.

    3. Hi Todd-
      The age of minor consent (essentially a young person’s ability to access services without their parent) varies by state. If you live in a place where there is a youth clinic or school-based health center that would probably be a good place to start. If you need immediate help, you can also text 741741 which is a crisis text line.

    4. It’s best to speak with your doctor and ask them to make a referral close to your house. Your doctor has to maintain confidentiality and can’t tell your parents what you talk about unless you give permission to share the information. Best of luck!

  53. Rating


    The service from both Betterhelp and the therapist I speak to have been wonderful. To me, therapy is about listening, being compassionate and the necessity to understand your clients fully. My therapist has this down pat. And as for betterhelp: I understand that they are just a platform but it’s been very good to use, no down time or any other weird occurrences.

  54. Rating


    I was adamant about not going to therapy. I had been in denial for years. Close family and friends would tell me that I needed it but I just relied on them. This went on for years, I lost count already how many years had gone by. My depression got worse. My husband physically tried taking me to a therapist. That didn’t work out so well for him or me either. We separated. He had his faults but I was the driving force behind the break in our relationship. I was at my lowest point but I still wouldn’t do anything. A few weeks ago, my best friend told me about how she heard about online therapy. I wasn’t interested. I still thought I could manage on my own. She signed me up, paid out of her own pocket for me. The only reason why I used it is because I didn’t want her to feel like she wasted her money. I log in, get a chat from a bot that said to write in and that my therapist would reply. I didn’t hold my breath. Usually anytime a bot is involved it’s not a good sign. To my surprise I was wrong. My therapist chatted me, I chatted her back and then she suggested we do a phone call, followed by a follow up video call a few days later. After just two sessions I was already doing better. I wanted to go outside. I wanted to be around people. I wanted to get my life back together. It’s been close to 2 months now and I’m writing this review to let people know that change is possible even if you don’t think it is. Don’t waste years like I did and avoid therapy. You will ruin your life. Even if it’s not online therapy, find a therapist close by to help you. It makes a world of difference, it’s crazy! In this regard, my Betterhelp therapist has been fantastic.

    1. My life has also been in shambles due to severe depression. Thanks for this review. It has pushed me to sign up to Betterhelp today. Fingers crossed!

  55. I am very frustrated that it was not clarified that this was an on-going subscription. When I told my counselor that I was better and I no longer wanted continue with weekly sessions, she did not say you need to cancel your subscription. I find her omission to be highly unethical. Over the last six months, she has periodically sent messages that she was available for a counseling session. I thought she was offering her services if I wanted to sign up again. Little did I know the company was charging me big bucks each month for a service I was not using. The company should clarify that you will continue to be charged until you formally stop the subscription. It was logistically challenging to cancel the subscription. People in emotional distress don’t always attend to details about subscriptions. The company seems to be taking advantage of the demographics who are interested in their services. Yes, I take responsibility for not checking my credit card payments AND this company and my counselor were not transparent about the cost of their services. Bottom Line: “Buyer Beware!”

    1. Thank you for such an honest review. I have found that many types of subscriptions are so hard to stop that I rarely even attempt them anymore. And I do feel it’s deceitful. It’s such a shame that we’re at a point where everybody is so overloaded that you can’t even talk to somebody you have to hire someone. But that is the reality.

  56. Rating


    It is important to read reviews before joining. I didn’t before I signed up to Talkspace. Go look at some of the reviews about them on this site. I could have saved a lot of money. Then I came to Betterhelp. Read just about all of the reviews here. In a nutshell for anyone reading: good overall therapy service, chat therapy is slow-ish, video and phone therapy are much better options. It is convenient as anything and the technology is easy to use. As other reviewers put it: it is like WhatsApp or SMS, or Skype if you’re doing video or phone calls. It’s relatively cheap, although it has gotten a bit more expensive recently. Still cheaper than traditional therapy even with co-pay, especially if you use it at least twice a week. The not so good is that payment isn’t clear until the payment page. You will pay monthly, not weekly. That’s fine but they should stop misleading people with “$65 per week” advertisements. Also, they contact you way too much. Like someone else said, I understand that they are trying to help but it is a bit overboard. Overall it is a good service. There are a few tweaks they could make to make it outstanding but it’s not there yet. I am currently using it and have seen my mental health improve. I would recommend Betterhelp but also like another reviews said, it’s not the second coming of Christ.

  57. Rating


    I travel all the time. I am gone at least three quarters of the year. Naturally this puts a strain on my home life. On top of this, my wife suffers from GAD and moderate depression. I won’t go into details but let’s just say that our relationship almost fell apart 3 months ago. We both were open to therapy but couldn’t make it work because of my schedule. I was willing to quit my job to save my relationship. Then I found betterhelp. Actually they found me with a Facebook advertisement I saw. I actually suggested it to my wife for GAD, because the ad was showing a woman saying something along the lines of “feeling anxious and depressed? There are better days ahead.” She immediately started using betterhelp and while she was talking to the therapist, the therapist mentioned that we could do online marriage counseling through betterhelp too. I immediately joined when my wife told me this. So far the counseling sessions have been a relationship saver. My wife has her own sessions, as do I. We also do a sessions together once a week over video chat. The results are amazing. I come home now – no wild fighting. There are still healthy arguments but nothing we can’t resolve. We want to be around each other again. I am a big believer in betterhelp especially if your relationship is on the rocks.

    1. My husband and I also use Betterhelp. It’s been helpful but not on the same level as you experienced. It’s only been a week though. As you can see I’m feeling anxious which is why I came back to read similar reviews. I hope we see the results that you guys have seen.

  58. Rating


    Jan Hernandez has been my online therapist for about 4-5 most. With BetterHelp she has provided for me some of the inner shame so dominating my life to be seen, felt and forever changed. I owe a great deal to her efforts to better me by imploring me to look inside and feel worthy.. She has done with both encouragement and a bit of “momma scoldings.” She hold worthy the title of a therapist.

  59. Rating


    My therapist didn’t seem too interested in helping me really. There were short sporadic texts, only one video session which was actually somewhat decent, but then back to more of the same – basically no contact. I saw that other people said to switch therapists on the BetterHelp platform but I’m not interested in spending more time. ALL qualified professionals should be there to really help. If one isn’t, it’s probably indicative of the service overall. I wasn’t willing to wait and find out. I canceled after a few days. Unfortunately, didn’t get my money back but I guess you live and learn.

  60. Probably great if you have the money for it (like regular in person therapy). But if you’re broke/ poor like me it sucks and is the same as anything else.

  61. Rating


    was skeptical at first, never knew how to open up to people. my counselor sends me worksheets, goals, and updates to make sure I do the things I say. She holds me accountable for the things I am passionate for. Very convenient as well since I work over 60 hours a week. She helps keep me sane and take care of myself to make sure I live fully.

  62. Rating


    I read this review and the others on Google before I signed up. They are shockingly relatively accurate. I have found that many reviews are hyped up to lure you in. Better help is a good service. Good communication as long as you set this in advance with your counselor. Easy to use. Convenient. All what the review said. The one thing the review doesn’t mention is that there are too many surveys. Betterhelp spams the crap out of my inbox with surveys. I get that they are trying to help (and make money of course) but they need to tone it down there lol.

  63. Rating


    This app is absolutely perfect for the busy person who understands the need for getting help when needed. I was paired with a fantastic counselor who has been helpful I am able to talk with her in a chat anytime! And I know she will be quick to reply. She checks in if I drop off for a day or two. I could not be happier with BetterHelp! I highly recommend it!

  64. Rating


    My wife had a miscarriage several months ago and this led to some very disturbing behavior. I guess some would call it a mid life crisis type of behavior? We have been married for 8 years and have the same group of friends. This miscarriage happened in early February 2019. A few days pass, everything is fine. All of a sudden she calls me up at work screaming at me. My wife is not this type of person. My co workers here everything. It was so bad I had to leave. I rush home and shes packing her things. i am in shock. She has never been like this before. She tells me she is unhappy and has been for years. Not once did my wife confide in me or any of our friends that she was unhappy. She leaves and starts making friends with all types of shady individuals. For weeks I tried to talk to her but she wouldn’t have it. Finally I track her down and speak to her in person. I somehow convince her to at least start a therapy session. She wouldn’t go to one in person and says she’ll only did it over the phone. I start calling therapists in my area but none of them would do it. I look online and that’s when I found betterhelp. I signed up for an account, told the therapist to schedule us in for a call. I told my wife to show up (I wasn’t betting on it), and to my surprise she took part in the session. Turns out she had a manic episode. We are currently dealing with it, JUST started dealing with it…but if it wasn’t for this betterhelp therapist I would be divorced right now. Who knows, maybe I will be divorced in the future but at least we are trying and getting the help we (really my wife) needs. So far the level of support and advice from the therapist has been excellent.

  65. Rating


    This company has really, really helped me. I was in a very poor mental state and was having trouble finding a therapist locally that was accepting patients. I stumbled upon this site and am so glad I gave them a try. I was instantly matched with a therapist and was treated with utmost care and respect. I never felt like I was crazy or over reacting. My concerns and thoughts were always meant with the kindest, professional feedback. None of that “how does this make you feel” stuff. I’m so happy Better Help is a part of my life now!

  66. Rating


    I’ll walk you through the process I went through with BetterHelp. I am an avid social media user and therefore my entire life is online. When I was 16 I was diagnosed with moderate depression. My parents got me help but I have since backed away from therapy but not because it wasnt helpful. I am in university now, just finishing up in about a month and I dont have time. The funny thing is that even though my life can be defined by the internet, I am part of a small club in university for socially anxious students. We have weekly meetups that to my dismay really didnt help me so much other than the minimal support I felt during the group sessions. Once I left it was back to my usual self which sucks because an hour of relief is not worth it. Anyway as we were finishing up 2 weeks ago one of my friends from the group mentioned BetterHelp and how they have financial aid for students and people in general who cant fully afford it. I went back to my dorm room and checked it out. BetterHelp is everywhere. I saw them on Facebook before but didnt really pay any attention. I see them on Google. I see them on different websites like among many others. So I decided to sign up which I will say was as easy as advertised. The whole process was great. From then on, it was still good but not great. It took a few hours to get a reply from a therapist. To work through an issue took me a few days. Finally I read here that you should schedule video sessions which I did, I had my first one last week. That was very helpful but unfortunately I can only have one a week with my BetterHelp therapist. I text like any normal 22 year old would but it takes a few hours for my therapist to reply. If you can wait for a message or deal with a once a week therapy session over video chat then BetterHelp is for you. If not then maybe look elsewhere. I will be cancelling my account if my therapist cant accommodate twice a week video sessions with me.

  67. Rating


    Stress has made me miserable my whole life. Went to in office therapy which was very helpful but even with my insurance I was paying more than $75 a session. Couple that with trying to fit therapy into my schedule and it was a nightmare. I gave up about 2 years ago. The stress got worse during this time. I ended up forgetting a lot of the helpful guides I learned in therapy to help me self manage my stress. Funny thing is I heard about online therapy but laughed it off. Texting is for family and friends, not for real life issues. However, my stress got so bad that I had to make a decision: either go back to therapy which was going to be stressful in it of itself…or bite the bullet and try online therapy. I chose the latter but not after doing some research on which service to choose. I read a lot of the testimonials about Betterhelp and aside from maybe one or two of them, most of them said that text therapy is “useless”. Maybe it’s true for many people but not for all. Text therapy has been very helpful for me. I can see why people say it’s annoying to wait for a reply but really if you’re going through stress or you’re just anxious, this can really help you. What I’ve found is that most people like me need assignments on how to best deal with the problems. I get this from my therapist at Betterhelp over text. Maybe for more serious issues this isn’t it, but for coping with stress? It’s perfect.

  68. Rating


    I understand why people say that they are trying to help. Maybe they really are. But they do a terrible job of it. The therapists are barely responsive (and I’ve gone through 2 so far). They offer little help or real practical insight. At this point, it doesn’t really matter if it’s Betterhelp’s fault or the therapists they work with – something doesn’t work right and they need to fix it, assuming it can even be fixed.

    1. Eli… I read your review or perhaps a course of denial on your part. Part of therapy; maybe the larger part is being ready for it. When one resists and blames it is usually the person that is blaming that needs the help, not the therapist or lack of as you describe. You share that two have been left in the dust . Pity .. Try looking within yourself.. Are you ready for therapy and lastly what are your goals for therapy? My name is Bob Brooks. I have been in a lot of therapy and each one adds a bit to the puzzle of he original question.. Why do I hurt inside? Give therapy another try. Try mine.. Her name is Jan Hernandez with Better Help..

  69. Rating


    I am an only child, and no cousins. My father has taken care of me since my mother passed away 6 years ago. He just died 3 weeks ago. I am devastated but doing a little better, even if only a small amount. Just wanted to thank my Betterhelp grief counselor for helping me during this time. I know over the next few months it’s only going to get harder for me but hey that’s life right? God…I don’t know what to do. I’m so lost. Sorry for the rant. Yes, Betterhelp is great. No, I’m not okay.

    1. Rating


      I really don’t understand why people say the place is a scam, etc. It is not a scam and it helps a lot of real people. First of all, if you spent more than 2 seconds looking at the billing page and read the agreement, you would know that you pay monthly. Secondly, you can switch therapists. Not every therapist is good, just like in face-to-face counseling. I had to switch once because my original match did not have a very open schedule. My second one, which I chose from viewing profiles, was a good fit for me. I personally think it’s great you can message your therapist and expect a response, because in traditional counseling, at least for me, you can’t exchange messages with a therapist. Also, this service is very affordable compared to face-to-face counseling. I have found it to be very helpful but would only ever pay for video chat… 65 dollars/week for live chat?! As with customer service, again I had nothing but good to say. I had an issue once with a live session, called the number (you have to google betterhelp customer service number because it is not on their website), talked to a representative, and heard back about my issue in less than 12 hours. They even gave me bonus sessions as a courtesy. My two drawbacks are that I wish you could pick your own therapist from the beginning and see reviews on the therapist when browsing profiles.

  70. Rating


    It took some time to find the right therapist but I did it. I switched four times and every time betterhelp was courteous. I did not want to give up, because I needed therapy. I am happy I stayed and found the right therapist. So far it has been good (overall). The good is the anonymity, privacy and ease of use. The bad is the wait times to speak to your therapist unless you set it up in advance. If you can do so, remember to set appointments.

  71. Rating


    Traditional counseling was not an option for me due to time constraints. My life is crazy and a literal mess. On top of that, I was extremely disorganized (fine, I’m still disorganized but at least I’m getting better). Work has been the key source of stress in my life, which my disorganization may have contributed sizably to that. I couldn’t manage anymore and recognized that I needed help right away. My company noticed it too and got me a VA. The VA was great but it didn’t address my underlying issues. So, the head of HR, who is my best friend, recommended therapy. I told her I have no time, so she said, in her word, “don’t worry! There’s gotta be an app for that!” Sure enough, we go to the Play store and find Better Help. Now I’m getting excellent therapy on my company’s dime, while continuing to improve my organizational skills and manage my stress levels. Better Help has been incredible in this regard. I have systems set in place that have really improved my efficiency and productivity by a ton. As a side result, my stress levels went down considerably. Finally. Relief.

  72. Rating


    They claim that their therapists need to have 3,000 hours of training. Unfortunately the way my therapist behaved made me feel as though it was one of those “listeners” from the 7 cups of tea service. Maybe better help can actually help people but some of the therapists they work with are trash.

  73. Rating


    I am from Brazil and couldnt afford therapy. I am strugling with chronic ilness after câncer treatment. Better Help really helps me. My counselour is Very attentive and really carros. He is giving me a Lot of tools to handle my pain. I feel supported and heard. I Hope people learn about Better Help, It is a real friend in times of need. I am very happy. Highly recommend

  74. Rating


    So I was going to write a whole review on my personal experience but it pretty much mimics many other customer reviews here. So I will keep it short. Bettehelp is beneficial but it isn’t *THE* solution. The therapist is highly experienced, caring and shockingly more available than I was initially led to believe. Also and much more importantly, go with the video chat option as your preferred method of communication with your Betterhelp therapist. Unless you’re a millennial, I doubt text therapy will be truly effective for you. In my honest opinion it’s actually pretty useless.

  75. Better Help is a scam. Counsellors answer every few days with some trite pat answer. They don’t get to know anything about you and they leave you sitting there for days with no response. For someone with anxiety it added a lot to my issues. Hopefully they won’t keep charging me after cancellation like I’ve read they do here. Complete waste of money and an added stress on my life 100%.

  76. Rating


    I had been looking for a therapist for months now. Really it’s been more like a year. Like many people who dodge therapy, the reason I did came down to money. In the meantime my mental health deteriorated significantly. The worst part of it was that I knew what was happening and there was no solution in sight. I spoke to random internet strangers on Bumble. I know it’s a place to date but I just needed to talk. I don’t know why I thought that would work but I did. Mental health is weird like that. Then I joined all these mental health forums. THAT was the beginning of the change for me. People told me about the mental health subreddit on Reddit. I joined that and within 24 hours I had heard about online therapy. All this time I spent hundreds (maybe even thousands) of hours searching for a therapist near me via Psychology Today. When I called some of the therapists, the prices were insane…as in $250+ PER SESSION. Thanks but no thanks. Anyway, I had asked about Betterhelp and got a few replies. You see, you never know if a review is accurate but you can always count on Reddit. People there are their own beast. I was so happy to see the positive reviews so I immediately joined. It has been well over 6 months now that I have been with Betterhelp. So, why am I writing in? Two reasons. 1) As of today, I am canceling my Betterhelp subscription. It has been so helpful that I feel as if I no longer need it. Hopefully it will continue to stay that way. 2) Because I’m leaving, I’m also hoping to leave the mental health world entirely as it’s depressing as anything. Yes I like to help people but being around just brings back too much negativity for me. Since I don’t plan on being back, I feel as though this is my way to help other people: by leaving my own review. If you really need therapy and can’t afford it, then sign up to Betterhelp. Worst case scenario is that you lost out on $180 – still cheaper than one therapy session anywhere else. Also, this IS your only option if you’re in a similar financial situation as me. Are you really going to give up on your only option? Don’t walk away from it. Your situation isn’t getting better on its own.

  77. Rating


    I highly recommend this service. I have enjoyed having easy and immediate help from my counsler . It’s much better than waiting to go in to an office to get help. I have also got some useful tools from counsler to help me.

  78. E-counseling’s review is pretty accurate. Gotta hand it to them, most reviews nowaways are worthless. What you want to know about Better Help in a nutshell: its cheap, its easy to sign up and use, its secure, and it works.

  79. Rating


    if anyone has anxiety then youll know what im talking about. when an anxiety attack happens it feels like absolute garbage. its hard to breathe, you sweat, you have crazy thoughts. the last point is the worst and eats you alive. i have been experiencing anxiety attacks for years now. i went to therapists but they were never around when an attack was happening. they gave me advice and tips on how to stop it but the difference was barely noticeable. i needed someone to talk to in the moment, while it was happening. so i joined with betterhelp. at first it was great, my therapist was very responsive. this lasted a few weeks` but then communication dropped off and I had to wait several hours for a reply. to make it worse, its not like i could randomly pick up the phone or video chat either. i needed to schedule in advance. at the end of the day this service was good for me for the first few weeks then went downhill because it couldnt suit my needs. if you deal with severe anxiety i dont know if this will work. i feel like im back at square one. would like to also say that my therapist was excellent. beyond professional and supportive. but the communication just didnt work out and thats what therapy is all about.

    1. I’ve read that there are other services for when someone needs instant therapy – theres one I read about called the crisis textline. It’s free. You have an average wait time of 5 minutes and then a live SMS counselor will help bring you to a safer and calmer space. Maybe it’ll be more relevant for panic attacks…

  80. Rating


    My father died back in November 2018. For the first two months, I basically did not leave my house. I rarely ate. My mental state was in the gutter. Honestly it was much worse than that but no point in going overboard. Just want to give my honest and objective feedback here for anyone who may be going through a similar situation to me. Talking with someone is helpful. There are very few people in this world who can cope on their own. Don’t try to be that exception. Your mental health will deteriorate further. It isn’t worth it to play the odds. If you are like me and most people, then you cant afford therapy in person. Telehealth is the obvious alternative. Honestly speaking, I stumbled across Betterhelp. It could be that others like Talkspace are just as good. Who knows? My advice though is to get help, even if you are broke. These companies have affordable plans for everyone. Betterhelp gave me 5% off which I know, it isn’t a lot but hey it’s still something. I’m paying less than $250/month for professional help. I really should not and will not complain. Plus, this help has enabled me to get out of my house and get along with my life. It has helped me grieve in the appropriate manner. Of course some days are still very hard but I have my therapist to help me during those times. This service has been wonderful in every sense of the word.

    1. I agree, but I can provide feedback on Talkspace. Don’t do it. I’m looking into this service but I’m scared that they’re pretty much all the same. That’s the only thing holding me back. Like – will I waste another $200 or will Betterhelp really work?

  81. Rating


    Betterhelps therapy sessions are fantastic. When you speak with someone it is great. From my personal experience, it doesn’t matter which method of therapy you choose. Text is great, so is video or phone. What I don’t like are the interactive CBT worksheets. I think it’s a little over the top and that it should be done over video calls. Other than that I cant complain. It’s a good service and it’s cheap.

  82. Rating


    I found BetterHelp surprisingly after using Doctor on Demand for my daughter. She had the flu and we used their telehealth option. It was quick, about a 5 minute wait. Prescription came through and sent electronically to our local pharmacy. Now, I have been dealing with depression for a long time and frankly my therapy costs were through the roof. Yes I liked my therapist but not enough to pay over $1,000 a month for. After using Doctor on Demand, I decided to look into their telehealth option for mental health. I used it but unfortunately I found it wasn’t as good as it was for their general health service. So I did some internet browsing and came across BetterHelp. I have been using it for over a week now and so far it’s been a huge help, both in terms of treatment and cost savings. I have only used text and phone calls with my therapist but I have already scheduled my first video session for this week. Judging from the reviews here about the video conferencing via the BetterHelp platform, I think it’ll go great.

  83. Rating


    The ONLY thing good about this service is the video chat which I have only been able to schedule once a week. I found a great therapist through Betterhelp but she is only able to do video calls with me once a week. The text therapy is sporadic and she refuses to get on phone calls with me. Also, Betterhelp does not bill you weekly. They do it monthly. EXTREMELY misleading and not exactly helpful to people like me who are dealing with a lot of crap in their life.

    1. I agree. I dislike it very much the therapist says one superficial thing to you every few days. Total waste of money it made my anxiety worse.

  84. Rating


    At first it was hard to reach my therapist. The scheduling was terrible. I was ready to give up. Then my counselor and I finally found times that were good for both of us. I didn’t like the therapy through phone calls. The text therapy was surprisingly decent. Video therapy was definitely the best option. However I felt like it wasn’t enough as I am dealing with Bipolar II, a pretty severe case. In the end I canceled my membership because there’s nothing like going to an actual therapist in an office. Overall it is an “ok” service, nothing special. It probably would be great for people who are dealing with minor mental health challenges.

  85. Rating


    Gave birth to a baby 6 months ago. I have been extremely emotional and didn’t understand why. Thought it would go away but it has become worse. Finally got around to going to the doctor who said I probably have postpartum depression but that I need to speak to a professional psychologist. My doctor referred me to one nearby where I live in Florida. Problem is it was about $125 per 50 minute session. No thanks. I’ll deal with my postpartum depression on my own. Went home and cried. I literally cried. Thankfully I have a good support network. Friend of mine told me about betterhelp so I signed up. I’ve been using the service since January 2019 and I will probably be canceling at the end of this month. This service has helped me cope so so well with my feelings and emotions. I understand that therapy is different for everyone but so should everyone else. People shouldn’t bad mouth this service. it does help a lot of people like me.

  86. Absolutely the worst experience I have ever had with counseling. They assigned me someone who seemed to think they could address my entire life in one session and just give me a simple solution. I cancelled a month later, but wait, they did not cancel and I was charged over $1,200 over a period of months. The reason I did not notice was because it was run through Paypal and I thought it was for another recurring payment I had. I contacted them and they said they would give me two more months for free. Really, the worst counselor I have ever met in my life and you think I want two month for free?

    Asked for their mailing address and phone number and their response was “Google it”.

  87. Rating


    It’s amazing help. In my opinion, Betterhelp is much more effective than the real thing. You feel that you are comfortable and have someone with you all the time to help.

  88. As a busy wife, mother, employee and all things to all people, I could not seem to carve out time to attend traditional therapy sessions. I had been contemplating trying an online based therapy module for a few years but was always concerned about privacy, cost and the ability to make a connection with a therapist through this means. After MUCH research, BetterHelp had the best reviews around and I decided to finally give it a try. For the cost of about one cash pay session in the traditional therapy world, you get one month of therapy access that includes a weekly session with your therapist via phone, live chat or video and UNLIMITED access to your therapist through a private chat room. If you do not like the therapist they assign to you initially, you can request a change at any time and they will quickly connect you to another therapist. Trust me when I tell you that the sheer convenience of this module will change your life. My therapist offers sessions as early as 6:00 am and as late as 9:00 pm. Between sessions, if you are struggling or need to share thoughts with your therapist, you can do so here, ANYTIME you want. If you are considering therapy for the first time or if you have been doing therapy traditionally thus far, do yourself a favor and try this. There’s nothing better than therapy from the comfort of your own space when it is convenient for you!

  89. Rating


    After going through a terrible divorce I signed up impulsively to Better Help. The text therapy was really incredible at first. It felt so good to be able to write out my thoughts particularly at a time when I had no one else really to talk to. That feeling lasted several weeks until I got better control over my emotions. It may be true that my Better Help therapist helped with that but I mostly feel like I did that on my own. After the initial few weeks, the text therapy became a bit less effective for lack of a better word. Today I terminated my account. If youre going through a break up this is a good service. But dont expect it to solve all of your problems.

  90. I joined Betterhelp this month to help me cope with issues like anxiety, my parents divorcing, and others. I am a college student and have two jobs, so I don’t have time to sit in a counselors office once a week, but I wasn’t sure if someone could help me much through messaging or phone calls. I have been pleasantly surprised with Betterhelp! My counselor is an expert, she understands and encourages me without judging or being pushy. Her words are warm and well thought out. The things she asks me to try are sometimes awkward or hard, but they address my core issues and have helped me already. I feel like overcoming my issues is possible now, and life can be fun and manageable!

  91. Rating


    When I started BetterHelp I had my doubts that it will work because it’s counseling online but after having several sessions with my therapist I had a change of heart. Through live chat and regular chat we were able to work through my depression and anxiety. She was very friendly, open and understand. It wasn’t a over night recovery. It took months but she helped me work through it and is still coming to do so.

  92. Rating


    I’m a very busy person and I don’t really have time to go to therapy. I’m also far from being wealthy. Finding BetterHelp came as an answer to both these problems.
    I quickly received a discount after entering my income, which made therapy possible for me. I also found that having online live sessions met all my expectations in terms of the relationship between client and therapist, while I no longer had to worry about the extra trips.
    In addition to having a variety of therapists to choose from and being able to quickly change therapists if you don’t feel that you connect well with one of them, BetterHelp also has excellent customer service. They were very understanding with all my requests and promptly solved any problems that I encountered.
    I was skeptical about doing therapy online, but I’m so so glad that I decided to try it out. This is how I discovered that I was wrong to be prejudiced and found that the service is in fact much superior to in-person therapy, due to how much time I saved by not making trips, how much money I saved, and how easy it was for me to change therapists until I found the perfect person for me.
    For these reasons, I highly recommend BetterHelp as a solution for therapy that you should definitely try. In addition, if you happen to have moment of crisis, you don’t have to worry about writing an urgent message in the middle of the night. Someone will be there for you any day anytime!

  93. Rating


    their mobile app is as advertised…perfect. after reading a lot of these comments, it would seem like text therapy wouldn’t be a good choice. im here to say that everyone has different lives. im always running around and don’t have time to constantly look at my phone. besides, i dont understand how none of you dont run out of battery. it seems like you guys are ‘on’ all the time. my battery would be dead after 3 hours and I have the huawei p20 pro which has great battery life. what im trying to say is that if you are on the go text therapy is solid especially if youre always stressed or anxious like me. it gives you time to gather your thoughts while not feeling pressured to answer right away.

  94. Rating


    Using Betterhelp is strange to say the least. I presume it’s like this with any online counseling service. Even though a lot of the reviews here say to go with the video counseling option, I chose that and it was still weird. Effective? Yes. But it’s something I’m certainly not used to. I’ve been in therapy for over 4 years now, generally in an office setting in your typical ‘couch’/lounge area (like what you see in the movies). Even though I was able to do that from home, talking to someone over the internet was strange. I can’t really find any other words to describe it. Yes, it worked for me the most part. The communication with my therapist flowed well. But getting past that strange feeling is…strange. Sorry to sound repetitive but that’s really what it is.

  95. Rating


    I have tried so many times to find a therapist we’re I live, but have had a really hard time finding someone who I clicked with mentally. I had really given up hope of finding someone I could work through my issues with, until someone I follow on Instagram was saying how much they loved BetterHelp. I love it, I have been really open with people about my mental health and feels amazing to actually be stepping forward to better mental health. BetterHelp is amazing would wholeheartedly recommend to everyone who needs it.

    1. I’m looking for a reputable online counseling program and have done extensive research and read multiple reviews. Can I ask how long or how many times you have now “met with” a counselor?
      I too have struggled to find someone in my area and or someone affordable. I’m a very serious candidate and would appreciate any additional input. Thank you.

  96. Rating


    I started to use Betterhelp when I realised I couldn’t cope with my emotions and I was going through a difficult time with my marriage. I separated from my husband and I couldn’t understand my own feelings. I didn’t have money for a classical therapy and also I didn’t feel that one meeting per week was enough to pull me out of my situation, so I looked for alternatives and I’ve decided to give it a try.
    I change the first therapist who was assigned to me because he took a while and never answered my first text, and I needed someone immediately, so I couldn’t wait. At that point I could chose through a few therapist and I met Ava, who has become my reference whenever I am on an emotional swing. She is so nice and kind and asks the right questions at the right moment. She is able to make me think when my emotions are numbing me.
    I definitely recommend using Betterhelp to who, like me, either doesn’t have money for normal therapy or feels that just one meeting per week is not enough of a support.

  97. Rating


    I used this service for 3 months and I am a different person now. Two main things that won me over traditional therapy: convenience and cost. The sessions were conducted online and the pricing was very reasonable. Did not even have to get out of work! I am now equipped with ‘strategies’ to help me cope with what used to make me fall apart. I feel like quality of my life has improved.

  98. I just wanted to share that my counselor Lane Newton is awesome to the 1,000 degree. I was skeptical at first with doing online counseling because of trying it before and not seeing positive results. I have been giving BetterHelp a chance and the last three weeks has been helpful, constructive and healing in so many ways. I like being able to communicate with Lane using video chat, video conference and chat. Lane is very professional and uses a treatment model that I never heard of but it is helping me deal with some serious concerns. I recommend BetterHelp for those needing encouragement and support during a difficult time.

    1. Without getting into your personal – I’m truly wanting to find a counselor that is great without hopping around. Your review sounds awesome. But you say for those who need encouragement and support, (which honestly is all of us isn’t it)? If I am seeking help with depressions and anxiety, do you believe this therapist is a good choice? Thank you for taking time to write a review. It helps those of us wanting to try but are hesitant.

  99. Rating


    How could I even begin to review Dr. Faith and BetterHelp? After working with her for a year, I can truly say she has changed my life and I don’t know what kind of person I would be without her. She has helped me through a very difficult divorce, 2 moves, a career change, relationship and family turmoil, and self-esteem issues, over a very short period of time. She is endlessly positive, friendly, and encouraging, and always has a unique perspective on things, so that I feel confident in the next steps to take. I have never felt judged or pressured by her in any way. She celebrates the “ups” with me and helps me get through the “downs” with a fresh outlook and unique suggestions.

    I speak with her on the phone every week and message with her frequently and feel this has worked very well to get me on the right path.

  100. Better Help is a horrible company. The Therapists are fantastic but the company Better Help is just out for your money so buyer beware. They overcharged me for a month of service that I never signed up for. When I reported it that stated I did sign up for it which I never did. I choose a much cheaper plan that I could afford. There is no way for you to prove this since they give you no receipt or confirmation email of your payments or agreements with them. You have nothing so they can say whatever they want so they get their money and continue to scam people who are vulnerable and looking for help. Again the therapists are fabulous so this really is a shame!

  101. Rating


    I love Better Help! It has surpassed my expectations for online counseling. I initially joined because I was extremely sad and just wanted someone to talk to. However I believe now that I’m progressing better than I ever did with face-to-face therapy in regards to addressing deep-rooted feelings and thought patterns. I highly recommend!

  102. Rating


    So far Betterhelp has been a positive experience for me. My therapist Jane has been very good. Communication via chat was a bit too slow for me so we decided to move to phone calls instead. This has been really good for me because it’s hard to get a feel for how your therapist is interacting with you over chat. When I was reading Jane’s chats, it sounded very monotone in my head. That couldn’t have been further from the truth. Jane has helped me deal with my massive amount of grief as my father passed away a few months ago. My life has been in shambles to the point where I almost lost my job. The cold weather here in Colorado exacerbates it for me too. Being that Jane is from Colorado, I plan to eventually meet her in an office one day soon. She’s been an incredible asset to my mental health. As for Betterhelp, I’d like to point out the only downside I saw is that they have too many therapist options. It took me close to 3 weeks to find Jane i.e. the right fit for me. I asked Betterhelp to add time onto my account since it took me that long to find a therapist who actually felt right. To my dismay, they did not offer any additional time. I understand they have a business to run but that would have been nice.

  103. Betterhelp is a RIP OFF!!! First off my counselor hardly reached out to me even tho I was constantly in communication with her and yes I know I can switch but I have a hard time opening up to strangers….
    2. I was given 50% aid the first time I applied…then they ripped 260 from my acct for a MONTH payment and then informed me my financial aid had expired…I resubmitted my information…nothing had changed in 2 months that I had 1st signed up…still making very little money but same amount of pay… well the 2nd financial aid I was only granted 10% aid!!! So now I am only getting $26 back from them even tho I have only spoken to my counselor once for 30 mins and the other times I messaged her I hardly got answers if i ever did.

    If you are on a tight budget, don’t go with this…its doesnt make it easier to do therapy…just gonna do what I shoulda done and go thru my insurance!

    1. Rating


      This happened to me too but I wrote into the Better help customer service team. It was difficult to reach them (took me over a week to hear back after I constantly nagged them) but they eventually got around to me. I got them to give me those days back so I could actually USE their service. Their whole platform is really average but the therapist they connected me to in the end has been helpful so far.

    2. Very unfortunate company. While I have no reason to doubt that the therapists they work with are qualified, the availability of them for international clients is bad. When I signed up I clearly indicated when I want to meet for video sessions. Unfortunately they “matched” (not) me with a therapist who immediately declared they are not available at those times, then I was told to look for a therapist myself, as maybe they would be available at the times I can do. But why am I supposed to go through a long database!? Unfortunately they already billed me and didn’t want to return my payment of $240 when I asked for it. Quite shocking.

      Stay away from this organisation when you don’t live in the US.

  104. Rating


    I am currently living in Japan. I could not find any e-counseling service in my country. I decided to give it a shot because of Anna Akana. This year has been a tough year for me and didn’t know how to manage with my depression before. If you want to deal with your problem in a healthy way then seeking help from professional is your best choice. Better Help is a perfect platform to connect with a professional and it makes it super easy for you to have session anytime and anywhere. I hope they expand their service in my country because I am sure they can help a lot of people here in Japan.

  105. Rating


    Betterhelp has been one of the better “finds” of my life. For the life of me I can’t understand why anyone wouldn’t sign up and try it for at least a few weeks. Considering that therapy in an office is ridiculously expensive, what is there to lose? $200? It was worth the risk and I’m happy I have it as an alternative to my regular scheduled therapy sessions in an office.

  106. Rating


    I have gone through 2 Better Help counselors so far. Both provided me with work sheets. I found this to be a huge waste of time at first but after talking with my current counselor, he explained why this is necessary. I told him a few weeks ago that I thought this was just him procrastinating and not wanting to provide any real service. Now I’m embarrassed because that is untrue. Although I don’t understand the entirety of the work sheet and it’s purpose/relevance for counselors, I do understand now that my counselor needed to understand more about me. This work sheet helped him understand my situation better. So my advice to anyone who receives a work sheet through Better Help is to give it the proper attention. Don’t half ass it.

  107. Rating


    BetterHelp is a perfect tool for me. I’m able to keep in touch with my therapist through messaging throughout the week, videochat with her regularly, and keep track of the assignments I need to work on that help with issues specific to me. I like it most because I don’t have to leave work to go to an appointment. I can just find a quiet and private room and do my video chat. And I can keep up with messages on the app which is super secure. As a working mom of three BetterHelp is the perfect tool to fit taking care of myself into my busy schedule.

  108. Rating


    I joined BetterHelp earlier this year and it has been one of the most pleasant experiences of my adult life. I have access to the counselor that I selected at any time either by scheduling a phone or video session or by text/email. My counselor responds quickly, thoughtfully and professionally. Being able to choose the type of meeting allowed me to open up with my counselor faster than I have in the past with traditional sessions. It has also allowed me to introduce questions and concerns that may not be major issues. In the past, with traditional counseling sessions I would only tackle the biggest issues because of the time restraints. That is not an issue with BetterHelp.
    I would recommend this service to anyone who uses counseling services. Whether as a primary counseling source for non-emergency sessions or as an additional source of support if you are already seeing a counselor: this is a 5 Star Service.

  109. Rating


    Grateful that I found this service. There are a lot of benefits to it – the multiple avenues of communication. The ease of use and functionality. The support. The level of intimacy you get from your therapist. HOWEVER, it is not as good as going to an office therapist in my opinion. There are just some things that online therapy cannot replace. It’s a good service and one everyone should try but you shouldn’t get your hopes up that much.

  110. Rating


    28 year old male here. Was married for 4.5 years. Found out about my cheating wife 5 months ago. Perfect. I lost it. I actually lost my mind. I know betterhelp says that they’re not for suicidal people and while I do not consider myself suicidal, I had many real suicidal thoughts over the past few months. Had it not been for betterhelp and my therapist Erin, I honestly believe I would not be here today. I’m still struggling to adapt to the changes in my life and major depression, but it’s getting better every day.

  111. Rating


    There are hundreds of online reviews about Betterhelp. after reading them and making my decision to use them, it was clear that I was going to use the video and phone therapy options. When I signed up though I froze. I was oddly ashamed to show my face or let a therapist I had never met hear my voice. It was just a very uncomfortable feeling. So even though I said I wasn’t going to use it, I ended up starting with the chat based therapy. many of the reviews here and on other review websites are negative about chat therapy. but honestly for me it was actually very useful and convenient. I don’t understand the hate against it. the only downside I see is that it can take several hours to receive a reply but that is the nature of therapy in an online setting, right? I was fine with it and continue to use text as my primary method of communicating with my online therapist.

  112. Rating


    I had made at least half a dozen appointments with my office therapist but due to my job I had to cancel every time. This eventually led to a mini meltdown several months ago. I was not in a good spot and needed really needed counseling. It got so bad that my boss who is my close friend intervened on my behalf. I finally went but honestly half the time I was thinking about how I’m going to do this going forward with my schedule. My sessions were helpful but also added more stress to my life. I didn’t know what to do but thankfully I expressed this to my therapist Rebecca who happens to not only work offline but online as well. She suggested that we move online to Betterhelp so that I could work it out better on my own schedule and at my own pace. It took some adjusting because this was very, very new to me. But I have to say this has really helped. Yes, therapy online is limited in many ways but it’s also very helpful especially for people in my position. I try to think of it as there are pros and cons to everything in life. For me, the pros outweighed the cons. I continue to see Rebecca through the Betterhelp platform to this day and recommend this type of therapy especially for anyone who has a stressful day or job.

  113. Rating


    I signed up in early October 2018. I was matched within a matter of minutes to my therapist Susan D. I needed help with depression and anxiety. Susan was outstanding. Caring, compassionate, very helpful, always willing to listen. The therapy was a lot better than what I thought it would be. However, Better Help as a business is bad and unethical. They advertised $65/week, ask you all of these intimate questions about yourself, get your email address, and only at the very last moment on the payment page do they let you know “hey by the way we’re going to charge you on a monthly basis.” This is so misleading and wrong. I was also “inadvertently” charged double on my first payment which they take up front. I only received my $260 back this week. It took over a month. The therapy was good but not good enough that I felt comfortable paying with my credit card to this type of company. Unfortunately I had to cancel. I would give one or two stars here but I didn’t want to discredit Susan and the amazing person she is.

  114. Rating


    Have you ever been to a real life therapist? I have been to several and every time it was legitimately just as you see in the movies. I was laying on a couch while my therapist would sit in her chair and take notes occasionally. I didn’t actually know if she was taking notes. Maybe she was doodling instead. Every question I posed was followed up with another question from her. I found this aggravating and unhelpful. I canceled future sessions with her and moved online with Betterhelp who matched me with Lisa. Keep in mind that my expectations were ridiculously low. I thought: how could online therapy possibly be better than therapy in an office? Boy was I wrong. Lisa shared a wealth of information with me such as worksheets and seminars. She continues to be more engaging on so many levels than my real life therapist.

  115. Rating


    Found betterhelp through this website. I found the review to be mostly accurate. The signup process, the functionality, the chats – all easy to use. I haven’t found any problems with the privacy. But is it helpful? I guess that depends. I’d assume that it’s on a case by case basis. my personal experience was overall positive but nothing out of this world. You really need an open mind before joining. Otherwise don’t bother with it.

  116. Rating


    Being very disorganized is an underrated problem. I am extremely disorganized to the point I can’t even manage basic tasks in my personal life. My work life is even worse which is why I have a VA (virtual assistant). My VA helps me set up everything, both regarding work and personal life. My lack of organization led to a moderate state of depression. I needed help but no way was I going to set that up myself. My VA has been with me for over 2 years now and knows me very well. So he suggested online therapy and set up an account with Better Help for me. I have been using them now for about 10 days and so far it’s been incredible. My online therapist is essentially another VA but for a different part of my life. It also helped that my work is online so I was very receptive to the idea of online therapy when my VA suggested it. My virtual therapist is always there to help me. Sometimes it takes several hours to get back to me but that is okay as I’m under no immediate duress that I need a response right away. However, most of the time the chats are sent back to me within a few minutes if I’m on during regular business hours. I was compelled to write this review, which of course was set as a task for me by my VA, because in only less than 2 weeks I have seen a less stressful me. If you are constantly on the go and disorganized then this is a fantastic option.

  117. Rating


    like many people I was avoiding therapy. that isnt because I didnt believe in it. i did but for me it was just very hard opening up to a stranger face to face no matter the credentials. my anxiety got the better of me and i simply never did it in the end. then i heard about online counseling. googled around a bit and found betterhelp. the $250 monthly charge was bearable considering i would be paying about $100 per session in an office. i was able to communicate openly and in an anonymous environment which was a big deal for me. i have since started using the video counseling option; i am a lot more comfortable now as my connection with my therapist has grown over the past two and a half months. to be fair though, i can see why betterhelp is not for everyone. text therapy is inconsistent which frustrated me in the beginning. but at least I had the anonymity which is why i continued with it. so if you are going to use betterhelp my suggestion is to avoid text therapy and go straight for the video counseling option unless you are like me. then start off with chat and slowly move over to video. i would and have recommended this to friends but i realize it is not for everyone.

  118. Rating


    Some people like me have an extremely hard time communicating. This is especially true when it comes to strangers. I have been in and out of therapy for a while now and have struggled to connect with any therapist. Better help’s technology has enabled me to hide my face and emotions which was very helpful in the beginning as I wasn’t comfortable speaking about my depression and anxiety. It’s been 3 weeks and I’m already on to video sessions with my better help counselor. I’ve had better luck with better help than any of my other therapists combined. I strongly recommend this to anyone really looking for help.

  119. Rating


    i was shocked at some of the betterhelp reviews i read here. going through them, it seemed as if betterhelp was somewhat of a scam. which was hard to believe because they are the only online therapy company with an A+ rating from the BBB. so i was torn. do i sign up or dont i? well i did a little more digging and it turns out that if you read the terms of service which is on the payment page you will see that they charge you on a monthly billing cycle. it wasnt in fine print either. its actually hard to miss. i also dug more and saw that a long time ago they used to not tell people that they charge on a monthly cycle. but now they do. people -if you are going to pay money for a service, be a big boy/girl and read the terms of service. also, dont put down a service that is incredibly helpful to millions of people. millions, not thousands. by doing that you are a culprit as to why so many people are still living in agony and pain. we get it – it may not have been good for you but its important to remember that thats your personal experience and is not likely what other people experience. for example me. i have nothing bad to say about betterhelp at all. nothing. they have been very useful and have helped me adequately manage my frequent anxiety attacks. thats more than i can say for any other therapist i have seen in person. i get your frustration but at least try to be objective.

  120. Rating


    betterhelp is a good service. it provides you with all of the necessary tools which is nice…but like any therapy, it will only work if you actually work on yourself with your counselor. this is kind of hard to do over chat. the good thing is that like anything else, it just takes time to get used to it, but that time should come, at least for most people in my opinion. been dealing with depression now for some time and so far ive seen some positive results. nothing that makes me shout from the rooftop that this is the second coming of christ…but still, its nice to have some days of alleviation after years of not having that at all! im a betterhelp user since august 2018.

  121. Rating


    I had problems with customer support answering my questions. The price plan of $35.00 per week as far as my personal experience DID NOT EXIST. It was $65 per week unless I wanted to try and use my insurance. I was only shown counselors in my regional area (e.g., state). If this is online, I don’t know why I wasn’t able to look at possible counselors anywhere in the country. I couldn’t find a counselor that I liked, so a counselor contacted me and my credit card has been charged and I have not had a single discussion with ANY counselor AT ALL. I am disputing the charges now.

    1. Luckily, I did not give them my credit card info, but yes, $65 was my only option. I signed up for financial aid and got a whopping 5% discount. That’s still almost $250/month. For a site that claims to be “affordable” this is ridiculous.

      Also beware, there is no obvious way to delete your account. I’m going to have to contact them to see if they can delete all of my information and stop sending me emails.

  122. Rating


    This is the best therapy option for a college student like myself. In addition to my studies, I work part time. Of course my life is beyond hectic and naturally I deal with a lot of stress and anxiety, mixed with a bit of depression apparently. I pay $200 per month, which is manageable. I actually recently saw that Talkspace just started working with some sorority group but I’m not apart of them. I kind of wish Betterhelp would take the initiative and start offering discounted prices or other deals to college students in need. Mental health is a HUGE issue on college campuses throughout the US. They could help so many people in need. Anyway, it’s convenient because I can send chats during classes or work. I can also have phone and video sessions in the evenings. My therapist is thankfully very flexible with hours. Overall I’m happy that a service like this exists. My only gripe is that I wish the price was a bit cheaper. I know – people can’t work for free, especially trained individuals, and I should be happy about this price compared to in office therapy. But still. For college students every dollar counts.

  123. Rating


    I recently got divorced from my wife of 22 years. I needed therapy badly but there was no therapist near my home (Huntington, Utah). I searched online and initially came across Regain. I was going to use their service but decided to use Better Help instead because it has tens of thousands of customer reviews while there was little information on Regain. Turns out it was a pretty solid decision. Though I’d ideally like to see a therapist in office, I had no choice but to settle. I took the advice of many other customers and immediately scheduled video sessions with my therapist. It’s been 11 days and I’ve had 2 video sessions so far. It’s been well worth the money.

  124. Rating


    I knew I needed 2 things more than anything else in my life: encouragement and support. I have a lot of family conflicts. I never had it. Betterhelp connected me with Brooke who has given me both. The chats between me and Brooke are usually several hours delayed but other than that I can’t complain.

  125. Rating


    What’s not to like about being able to see my therapist from my bed? And for around $200/month for all you can do therapy? Heck, I was paying more than this for one lousy 45 minute session with my real life therapist! Granted IMO there is nothing like face to face counseling but still. Better Help is a great substitute and absolutely worth it. Also, I am not sure why so many people are surprised by the great results they see by using this service. These are, after all, licensed therapists. The only difference is that you are not sitting in an office with them. So what? Video therapy is just as good and I would argue that even text and phone sessions are close to being on the same level. You can get intimate on chat. Just ask Anthony Weiner.

  126. Rating


    the Better help service is convenient. its relatively affordable. its easy to set phone and video appointments. Texts are short but helpful. i don’t feel pressured to reply right away and the same goes for my counselor. you know how sometimes you respond better to texts because you have time to formulate your reply? This is what i have found is the main benefit to online therapy. although, I would like to note that I am only dealing with a minor addiction problem. im not sure how this type of service would/could help someone going through more serious issues. But overall at least for me this service has been great and I would recommend it to anyone seeking out help.

  127. Rating


    The terms of the service are not as clear cut as you may think. For the record, my personal opinion is that Betterhelp is better than any other online therapy service and it’s not even close. The platform and therapists are amazing. HOWEVER, it’s not really “unlimited” therapy. It is for text therapy – text as much as you want and you will get a reply from your counselor. But, if you’d like to set up phone or video sessions, you can only schedule 2 of these per month (2 total – not 4). Chat therapy is great but I would assume that most people like myself would also like to explore phone and video sessions as well, and not just on a bi-monthly basis. If you want more of these types of sessions, you will have to pay $29 for each one. Yes, it’s still far cheaper than in office therapy but still. Betterhelp should be more upfront about these stipulations. Other than that, it’s not the second coming of the Messiah but the service is still very good. I just wish they would be more up front about the added/hidden costs.

  128. Rating


    Getting therapy is hard, period. Firstly, you need insurance. Your schedule needs to work. You have to wait several months to find a specialist, then you may find out you do not click with them.
    I was needing a little help and due to schedule constraints, finding it was pretty much impossible. Betterhelp was my next best option. So I tried it for a couple months. The therapist I was matched with was good, and I enjoyed being able to write out my thoughts to gather myself. I felt really good about it for the first month.
    The second month, I was finding this app to be a little bit of what I was afraid of was going to happen. Firstly, the app gets very expensive–I would pay that much for therapy if I also was receiving medication management too, but not just chat sessions. Second, the nature of having an application like this means that you innately have less boundaries. I think if I was really in the midst of a crisis, this may have been beneficial. The constant ability to have contact with your counselor became more of an annoyance rather than a benefit.
    If you really enjoy privacy like I do, this is actually not your best option. You have the privacy of being behind a screen, but you never really get left alone. Unlike talk therapy, you can’t leave everything in the therapy room. You have to drop everything to be in therapy mode when your counselor messages you, no matter what you’re doing–this became bothersome after awhile. I got to the point where I was dreading talking with the therapist, because the contact was so frequent I really ran out of things I needed to talk about–I was actually just getting anxious from doing the therapy. For most people like myself, I would recommend this as a last resort.
    The issue is, that they actually have very good therapists and the idea is wonderful and well-intentioned. However, the nature of a counseling application really does not utilize these therapists in the most optimal way. Good in theory, but in practice the application turns out to be intrusive, inconvenient, and cumbersome.
    If you need an option and have exhausted yours, however, I would recommend this. I’m glad I tried it, but it’s not for me. There are people who can switch gears easily, but for me, I was never in the mindset to do therapy if I was receiving messages from my therapist at random hours of the day or while I was on vacation.

  129. Rating


    Been using Betterhelp for around 2 weeks now. So far my therapist makes the effort to help me deal with my anxiety as any therapist you would see in person. However, it’s just not the same. I don’t mean to put down a service that is here to help people but in my opinion it’s just not the same. Text therapy is strange because there is no human to human contact, at least from how I have used Betterhelp so far. I know there is a video based therapy option but I have yet to try it and probably never will – even though other reviews here say it’s very different from text therapy. Unless money is really that big of a concern to you, I just have this idea that if you’re willing to use video as a therapy option, then you may as well schedule an in office appointment with a therapist. There’s nothing like person to person interaction. Betterhelp is a good alternative but it is just that – an alternative – not a solution.

  130. Rating


    Do not use this app!!! It is a scam!! These losers prey on people that are desperate and sick. They charged me over $200 with no notice after using the “free trial” for less than 7 days. In those 7 days I BEGGED someone to speak to me. Text me. Call me. Set up an appt. nothing. one doctor replied more than 24 hours later every time even if I replied immediately. It was a robot. Not a human. When they stole this money from me I WAS NOT NOTIFIED IN ANY WAY. Because I was severely depressed I had allowed my finances to go unnoticed. Better help never sent me a notice, invoice, receipt or anything. Thy stole the money quietly and I didn’t even know until 2 months later. THIS IS NOT A REAL APP IT IS A SCAM. Look online. They do not help anyone, they steal money from mentally ill ppl.

  131. Rating


    I really don’t have the time to go see a therapist in an office. Also a therapist in my area (Greenville Texas) charges north of $100 per session. I don’t have $500 a month to spend on therapy, even if it will help better my life. I am not THAT depressed to take on that monthly fee. So I joined Better Help which charges me less than $200 per month. That’s something I can afford. It has been just like seeing a therapist IRL. I receive replies from my therapist Jennifer Gagnon within a few hours, of course depending on the time of day/night I write to her. I have already gone through one video session with her. No spotty internet connection and the session was very similar to ones I experienced with a “live” therapist. Jennifer gave me quality insights as to why I may be feeling what I am feeling and she also brought up a lot of my childhood past which were things that I thought TOTALLY did not bother me. I’m talking about things from 30+ years ago! It is strange what effect the past can have on your overall emotional wellbeing, especially things you thought NEVER bothered you. Also it has become increasingly difficult for me to leave my home. I often find myself lazing around the house which apparently is part of my depression. Jennifer is helping me overcome everything in a professional setting and manner. What’s also even more amazing is that one day I hope to meet Jennifer as her office is located less than 30 minutes away from my residence…and I am confident I will be able to get out of my house and make the trip now.

  132. Rating


    The company is in fact accredited by the BBB, has an A+ rating and obviously has the best reputation out of all the online therapy companies out there. Though, I’m not exactly sure how. Let me first preface this by saying that the counseling is actually very good. But the business practices are scam-like. They say $60 per week but they charge you on a monthly cycle. I saw other people were paying $45 per week so I emailed them in to ask why it was more for me and I didn’t receive a reply. That was the first sign. Then I tried canceling the service and it took me about a month to do so. They make it hard for you to cancel. In the end I did receive my money back for the extra month I didn’t use the service but for that month it was a nightmare.

  133. Rating


    Let me start out by saying that just *thinking* about counseling was hard enough. Going to a therapist was not going to happen. I decided against therapy for 19 years. I’m 46 now, divorced and my life is in shambles. That “breaking point” that everyone mentions finally happened to me. My ex holds all the cards, dangles money over my head, brings me to court just for the heck of it. You get the point. I couldn’t deal any longer. Still wasn’t enough to get me to see someone in person. Besides I didn’t have the time for it with everything going on in my life. So I looked on Reddit and found online therapy as an option in their mental health section. I have actually heard about it for a few years now but thought the concept of texting was too millennial. Not for me. But again I wasn’t going to go to seek a therapist. So when I saw it was $50 a week I said screw it, im signing up. Just a quick side note: they charge you on a monthly cycle so don’t freak out when you see a $200 charge. Anyway I have now been with better help for 3 weeks. My emotional life is doing a bit better even though im still going through some nasty stuff. But at least it helps me deal with that part of my life which enables me to focus on the important stuff. I cant say its been a life changing experience at least so far but it has certainly (and surprisingly) helped. Who knew? Talking to someone online I guess is the new way. Kind of changed my perspective a little on the millennial thought process.

  134. Rating


    I signed up for BetterHelp hoping to get in contact with a counselor. They give you a questionnaire with a few basic questions such as age, gender (with nonbinary option included), what type of counselling you’re looking for (LGBT+ issues, family issues, suicidal thoughts, anxiety, depression, etc) and if you have a preference for male or female counselors. After you answer those you are sent to an open chat with an automated message requesting you type out a more detailed description of what’s wrong and based on that description they will match you with “one of their 2,000 professional counselors.”

  135. Rating


    My honest and unbiased review is this: the platform is easy to use. They matched me with my therapist within 3 hours. My therapist contacted me pretty much right away. it started off slow but contact increased over time. It didn’t work out well with that therapist so I requested a new one which was changed for me within 36 hours. The new therapist was much better. Eventually I incorporated video sessions into my therapy schedule which had a huge impact on the success of my sessions. I highly recommend Better help for anyone whos looking to join. However, there are some downsides to this type of service. Chat therapy is inconsistent. Some therapists are unhelpful which really impacts many people. And, pricing, even though cheap compared to offline therapy, is still not totally understandable to many people which is the #1 reason why I see so many pissed customers. Make sure to read the billing schedule on the payment page before you join. They charge you on a monthly basis. Overall I would rate this as a 3.75 but there is no option for 3.75 stars so I rounded up. One thing to note: I decided to join Better help a few months ago and overall I am glad I did. I almost did not join because the Better help reviews online are very inconsistent. Aside from, I have yet to find neutral reviews about Better help. They are either overwhelmingly positive or negative. There is essentially no in between, leading me to believe that most reviews on other sites are either paid for by Better help or really disgruntled customers – both types of people you should stay away from.

  136. Rating


    Every online counseling service states on their site that online counseling is not a replacement to traditional therapy. I beg to differ. Online counseling via Better Help has completely erased my need for in office therapy. The convenience, the affordability, the stigma, the ability to have as much or as little therapy as I want – all of it is better than going into an office for 45 minutes each week and sitting on a couch where you know you are getting ripped off. No thanks. I’ll take my $45/week for unlimited talk therapy any day.

  137. Rating


    I signed up for Betterhelp about 4 weeks ago. So far I have used it 6 times, my last interaction with my therapist being 5 days ago. The level of support has been very good but I stopped because of the erratic nature of online therapy. It is unlimited text therapy but the replies are not instant. Another downside is that if you put it on hold like I did 5 days ago, billing stops. So Betterhelp then sends you a boatload of emails reminding you to check in with your therapist. Call it helpful or slightly unethical business practices. It doesn’t matter. It’s annoying.

  138. Rating


    Anxiety is bad but I have never been one to get therapy. Its not severe enough that I felt I absolutely needed therapy. Still I was encouraged by my family to speak to someone. I didn’t feel that $250 per session was justified so I looked into online therapy as an option. Using Betterhelp comes out to about the same price but it was unlimited therapy for an entire month. So I signed up. Turns out my therapist April Redmond was excellent in providing insight and helping me adequately cope with my anxiety (also turns out I was right – my anxiety is only mild). I 100% recommend Betterhelp to anyone, and I definitely recommend April if you are anxious.

  139. Rating


    If you are looking to really change your lifestyle, better help is the way to go. I have been using better help for a few months now and was asked to leave a review by my therapist Lisa. Lisa has been great at getting me to see what life should be like. She literally helped me find many solutions to most of my life problems, all the while helping me achieve personal growth. In her own words, “therapy is as simple as that” – this is something she certainly lives by. She is open, honest, empathetic and collaborative. She doesn’t see me as a “$” sign but rather a partner in the therapy process. Naturally I need to give credit to Betterhelp for helping me in finding Lisa but it was really Lisa who has helped me more than I ever thought was possible.

  140. Rating


    i work online so i am a much better writer than i am at expressing myself. because of that better help was good for me. my counselor vivian rowe helped me a lot overcome the death of my mother. i actually requested her because i was paired with another counselor initially whom i didnt connect well with and also because she specializes in grief. aside from that interesting exchange with my first counselor, vivian has been excellent. we now set weekly video chats which is a H-U-G-E plus.

  141. Rating


    Based on the Betterhelp website I expected to be able to find a therapy experience that would be very close to the in-person experience but would work with my busy schedule. Maybe, for me, it would even be better than in-person. I have had two false starts with therapy in recent years and thought this approach might not overwhelm me. It started great with a counselor that laid out a plan for our conversations and had clearly read the information I provided. The first week continued to look promising with good questions and dialog. The suddenly it all stopped and the conversation devolved into “how are you?” and suggestions I spend more time with friends and do a little volunteering. I told her my life is already full of time with friends and volunteering. Next I was told to read a book that, on reading the reviews, had nothing to do with issues I wanted to work through. When I told her I had hoped for deeper conversation and discovery I was told I should expect that from online therapy and should find someone else to speak with. If this is true, the BetterHelp website is selling an experience you don’t get once you’ve paid them your money. Unless, this is limited to my own personal experience which I don’t know because I didn’t try to switch therapists. I simply left. It took a lot to get me to seek therapy again and this response back was really disappointing. I guess if you are looking for an actual therapy experience, this isn’t it. I will say though that their customer service team was very helpful and friendly even when I cancelled my account with them.

  142. Rating


    I started using Betterhelp in September 2017. My last contact with my therapist was April 2018. Since then, I have become a (nonpaid) spokesperson of sorts for Betterhelp. This is why. I had been in offline therapy for years. I switched therapists on the regular. Went through 12 of them (you read that right) in 7 years from 2001-2008. Nothing worked. I took a very long break and held the belief that I was destined to live in a constant state of fear, depression, and anxiety the rest of my life (which often led to anger, self esteem issues and signs of bi polar disorder). My only outlet was my co worker Nancy. We would go out all the time. She was supportive and caring of my situation but every time we would get together, the conversation would ALWAYS come back to the state of my mental health. I didn’t realize it at the time but that could become draining to anyone. How much can someone else talk about someone else’s problems? She told me to try therapy again since she couldn’t provide real therapy. I told her that speaking to her was a much better outlet than any other therapist I had ever seen. Still, she told me to try again or find something new. I wasn’t mad at her after she told me; I truly understood her position. “Normal” people don’t want to be around constant negativity. So I did what anyone else would do: I went online. I looked all over. Facebook, Twitter, Reddit, Quora, I read blogs. After about a week, I was greeted by a very in your face Betterhelp advertisement on Facebook. I clicked. I browsed around. I made an impulse decision and signed up. Initial charge? $220. That made me a little angry which I decided to take out on Betterhelp. Yes, I blasted them all over the internet. That was a huge mistake. Aside from potential law suits I could have faced, I didn’t even give the company a chance. It also happens to be that on the payment page, it says that they bill you on a monthly cycle. I didn’t notice that probably because it was an impulse buy and who the heck looks at the terms and conditions? Anyway, I was paired with Becky Scott. Becky took my situation personally. Unlike every other therapist I went through, Becky took the time to actually check in on me all the time. Other Betterhelp reviews have said that they only receive a reply from their therapist if they initiate contact with their therapist (I’d like to think that’s not true judging from Becky’s overall support and Betterhelp’s constant screening of their therapists). Well this wasn’t the case with Becky. She was super responsive and initiated conversions on her own. She was professional yet relaxed. The open atmosphere was very nice. That wasn’t what separated her from the other 12 therapists I saw. With Becky, she viewed my problems as her own. Also, it helped that her style of therapy was similar to my conversations with my friend Nancy (a lot of humor was involved). I did 7+ years of in office therapy. Nothing worked. I did 7.5 months of online therapy with Becky and most of my issues have been dealt with entirely. Because of this, I recommend Betterhelp all over the place – online, offline, in conversations that don’t even have to do with mental health, etc. I can’t recommend Betterhelp enough. It was nothing short of a life saver.

    1. Rating


      Encouraged by your review and considering joining as a therapist after I read a Wall Street Journal article this weekend about another on-line service. Until I read your review I was on the fence, now I will look into it further as a way to serve rural communities and those looking for more convenient therapy. I already message my face to face patients regularly and they report the contact helps tremendously. Margaret Dixon, PhD Nevade Lic Psych PY0883

  143. Rating


    Prior to starting with Better help, remember that online therapy is new and different from traditional therapy. If you want Better help to work, follow these steps. No, they are not individualized. Anyone who follows these steps will have a great experience with Better help. Step 1: understand the process. Know that it will take time to start seeing improvement in your mental health. Step 2: Use every form of communication. I would assume that, like me, anyone who starts with Better help typically communicates with their counselor via chat. That’s fine. Just understand that it will be like a standard Whatsapp thread between you and a friend/family member. You mostly will not receive long winded responses from your therapist. Now, most people will say that this is ludicrous and that therapy can’t possibly work this way. That’s true, but only if this is your only way of communication. Also, having back and forth sessions where every reply is very long probably won’t work either. Sometimes your questions/answers need to be short, sometimes medium and sometimes long. I have found that if you use chat as your base for communication but you schedule weekly phone and video sessions that go into detail, you will see excellent results. Stick to this and Better help will (probably) work. I say probably because this service isn’t for everyone, just like anything else in life.

  144. Rating


    I was going to use 7 cups because its free. After seeing who provides the counseling for the free service though, I decided to pay to use betterhelp and get therapy from a licensed therapist. Unfortunately using a licensed therapist via betterhelp doesn’t seem to be much better than what I have heard about 7 cups. Sure you probably get terrible support and bad life advice from 7 cups listeners but what good is a betterhelp therapist if they don’t provide much support? I write my therapist at least once a day and receive sporadic replies a lot of which are literally just questions to my questions. For example I will write “today such and such happened to me which is dragging me down today, how can I get over this?” I will go into detail on what happened too. but my therapist will then focus on something I said in the text and ask me to elaborate on it. This isn’t a one off occurrence. our messages will go on like this for days until I finally get a real reply with steps to help me feel better. By that time my feelings on what happened have dissipated and either im okay or im down about something else. It’s essentially a cycle. In hindsight the advice I get is good but its too little too late. Anyone else experience this with their betterhelp therapist?

  145. Rating


    Before I get to the review it is important to understand that communication is key…as cliche as that sounds it’s true. Know that when you start, you will need to communicate issues that may not be so easy to put into words…especially to someone you don’t know…even if that person is a licensed therapist. That said: when I started with better help I used the messaging system mostly through their mobile app. All was good at first but as the time went on my therapy sessions got more personal. I needed more time and more effective communication i.e. voice and video. I tried both and both are phenomenal. I have been using better help for about 2 months now. My schedule is crazy and I am always on the go so I don’t always have time for video…which is why I mainly talk to my therapist on the phone. There are a lot of moving parts in my life…not just in regards to my work schedule and my better help therapist (Laura) understood this from the get go. We frequently explore my thoughts and feelings in really what I can only describe as an interactive environment. For example, Laura gets that there are a million different viewpoints on anything. She focuses on my specific viewpoint and how I am *specifically* looking at my issue, and then helps me identify the solution. No, she does not give me the actual solution but the tools to FIND the solution. I believe the reason behind this is to help me down the line in finding solutions on my own so that when I stop with therapy I will be fine. THIS is the kind of therapist you should look for…one that doesnt just look at you as a revolving door of cash.

  146. Rating


    I’ve gone through two therapists now. The first one was condescending. The second really didn’t seem interested and seemed like she just wanted to collect payment from Better Help. People have said not to give up on this service and that it can work but how much can a person take already? I will be cancelling this week. It is not a good alternative for real therapy.

  147. Rating


    So I do not have your regular type of story. My wife and I were going through a very rough patch. I ended up leaving the house for a few days to my brothers home in Indianapolis. I really did not know what to do. I thought we were headed for divorce after 9 years of marriage. My brother has been dealing with anxiety problems of his own for a very long time but works at a manufacturing plant making around $30,000 per year. So therapy was always out of the question for him…until online counseling came along. He told me about Betterhelp and how he has been using them for close to a year now. I told him that I wished I could use them for couples therapy. In my mind, online counseling seemed to be great for an individual who connects with a therapist, not for couples. But he told me that they do offer couples therapy through the service. I was mostly doubtful but I said ‘F  it’ I am basically out of options (like my brother I could not afford therapy either). I got home a few days later and crap hit the fan. I will not get into details but both my wife and I were ready for divorce, she even more than me. So I said ‘look we have been together for 12 years – 9 of marriage and 3 prior to that, let’s try one more thing and if not then we will call it quits. We tried Betterhelp and after only 5 months, it completely changed our relationship. Aside from the very two sessions, we used video chat ONLY with our therapist Dr. Gemmell. He has been nothing short of fantastic. Yes, my wife and I still have our fights, but that is part of a healthy relationship. Because of Dr. Gemmell and Betterhelp, my marriage has literally been saved, and at a price I can afford.

  148. Rating


    Betterhelp is an above average service. I accidentally stumbled upon it scrolling through the Google Play store for mental health help. The app is extremely easy to use and my therapist replies almost always within a few minutes. My only qualm is that most of the time the replies are too short. In my opinion, therapy requires back and forth discussions that can last a long long time. I was taken aback by the short burst style replies, even if they were helpful. Overall I’m thankful for having found Betterhelp since it saves me a ton of money but on the other hand I am not going through something overly serious, which makes it a solid solution for me. I’m not sure how effective Betterhelp would be for someone who has something like severe depression.

  149. Rating


    The convenience of online therapy is what drew me to it. I looked at all of the reviews on the different therapy services and chose Better Help in the end. It was between them and Talk Space but when I searched for Better Help vs Talk Space, I saw the main differences. So far, my Better Help therapist has helped me minimize my stress levels, which is exactly what I set out to accomplish. There are some cons to using this service – most notably wait times – but I’m not one to need instantaneous responses. Especially because the service is like 90% cheaper than face to face therapy, I don’t mind the few hours wait. Also, I should say that even though my stress levels were very high, it probably doesn’t compare to people with other mental health issues. If you believe your problem(s) are VERY overbearing, online therapy probably won’t work for you. But if you have mild stress or depression or anxiety, or other *mild* issues, this is a GREAT service.

  150. Rating


    My wife and I needed therapy for our marriage. We initially came across Regain but after reading some of the reviews about Betterhelp we decided to try this service. A half a million people using Betterhelp provided a level of comfort for us…whereas we couldn’t find much information about Regain. We started off doing video sessions together in our family room. I have to say that I was pleasantly surprised by the entire experience. Our therapist took it seriously and both my wife and I were more comfortable in our own home than going into an office. We’ve now have gone through 7 full video sessions (which lasted approximately 45 minutes each), 2 phone calls and now text messages (we have now MOSTLY moved to therapy via text). Instead of setting a specific time and place for therapy which is required for video sessions, my wife and I can somewhat wing it now. I’ve found that it’s not as effective as video but it still works if everyone is truly engaged. I will say that therapy has been an in office “thing” forever so doing it over the internet is weird at first. If you keep an open mind though, you’ll get over it quickly.

  151. Rating


    If you have gone through a traumatic event, then you’ll understand what I’m talking about. Certain things can trigger negative emotions, even the slightest of things. That can lead to frequent mood changes along with a host of other issues. This is pretty much was my daily life until I signed up to Betterhelp and was paired with Patrick P. I believe that a therapist can really understand your situation and help better than other therapists if they themselves have gone through similar events. Apparently Patrick was impacted by many terrible things in his life including depression, substance and domestic abuse, and divorce. Therefore, he understood the need to create a safe, comfortable and supportive backdrop for me in our therapy sessions. This was first and foremost. Then, even though it was in my subconsciousness, he told me that therapy would be a process. It’s one thing to know it in the back of your mind. It’s another when someone physically tells you that. It makes a difference because it’s now not something I can just walk away from. Unfortunately I cannot go into every detail of my therapy sessions so far but I will say that Patrick has helped significantly reduce the amount of times I relive the trauma. Whether it is over text messaging, phone calls or video sessions, Patrick goes above and beyond every single time. In sum, to be honest I was very skeptical at first because some of the reviews about the Betterhelp therapists aren’t so great. But after having sessions with Patrick, my personal experience has been the exact opposite of some of those bad reviews.

  152. Rating


    I joined Betterhelp hoping that the online interaction would be more comfortable, also because it is cheaper than conventional face to face. I reached out to betterhelp when I was in a tough spot, and needed some help to get things in order. I had my first counselor for about a week. He barely communicated with me, explained nothing, showed no interest, and then forgot our scheduled appointment. My second counselor communicated more over the second week, reviewed the process and then provided responses in a timely manner. Again, this counselor “forgot” our scheduled appointment. I now am on my third week with betterhelp, I have not had a single one on one session with a counselor, even though I paid for a one on one session once a week.

  153. Rating


    i found betterhelp to be an above average service. a few months ago i had to go to mandatory anger management courses. when that period ended to my surprise i found these courses helpful for the most part. of course i wanted to continue so i went looking for a life coach. nope, too much for me…some were asking for around $100 an hour! insanity! and dont get me started on therapists. just by browsing around i saw that the price could be double that of a life coach. while i was going research online i came across better help. could it be that i have access to therapy from a licensed therapist for $50 a week? of course i was skeptical but i signed up anyway because why not (7 day free trial and all was especially enticing)? this whole experience has been a complete shock to me because its been very very good. looking back, my rating is probably in part due to the shock factor. i wasnt expecting this. now i know that if you are dealing with more serious issues you may need constant face to face therapy but for what i was going through better help was overall good. i have not tried the video or phone therapy options but thats because i dont need them, chat is enough for me and i dont mind waiting a few hours for a reply. my personal recommendation to people is this: if you are going thru a mild crisis there is no reason why you should pay for therapy in an office. better help is solid in this regard. if its more serious i honestly cant say how well it would work because i simply dont know.

  154. Rating


    I have been trying to get my money back for a few days now. Does anyone know how I can do so? Online therapy was not for me in the end so I thought getting a refund would be easy. Unfortunately that’s not the case and Betterhelp has been elusive at giving me a refund.

    1. Hi
      Go through your credit card company and dispute the transaction on the basis that the services received are not what was promised. They should be able to reverse your fees. Make sure you reach out to better help and tell them you want a refund so that you can tell your credit card company you made an effort to get your money back. Chase did it for me. They are great. They will deal with the vendor directly and the majority of the time they will reverse the charge for you. Don’t wait too long though.

  155. Rating


    Using Better help could really save you especially in college. My campus (ASU) is heavily under funded and there are a lack of therapists on campus. Plus, even with a scheduling system, the therapists often are unable to stick to their times, probably because of demand. So I turned to Better help after seeking a new form of counseling. I didn’t have the money to go see a therapist outside of school and I also didn’t have the time. Better help alleviated these problems for me. $35 a week – I could easily do that. Now, the downside of using Better help is that the first therapist you are paired with probably won’t be the one for you. This was the case for me and also for 2 other of my friends from school. We all have to switch therapists a few times until we found the right one who connected with us individually. It’s an annoyance for sure but once you find the right therapist it’s a life saver. With all of the pressure I was facing, I needed a counselor that would constantly be supportive and someone who can provide me with the necessary tools to overcome the many stresses of college. Better help was able to give this to me for a price that a college student living on his own could afford.

  156. Rating


    I have tried many online therapy services. First I started with Blah Therapy’s free option. Had a terrible experience. Then I moved onto 7 Cups of Tea. Also had a terrible experience. as you can probably guess, I was trying to save money. After two services didn’t work, I decided to pay. I went to Talkspace. Still had a terrible experience. Chat therapy was bad, inefficient and unhelpful. Then I found Betterhelp and decided to call them. The customer support staff was phenomenal. So good they had me signed up that day. Unfortunately though, it was literally the same experience as I had with Talkspace. Literally, there was no difference. In fact, after doing some research I saw that most of the therapists work both on the Talkspace and Betterhelp platforms. The text based therapy was awful. You will wait 8+ hours for a reply, even if you text mid day (Eastern time). The video therapy was very spotty and unclear. It doesn’t help that its through the Betterhelp platform. Maybe if it was through Skype it would have been better. And I know my internet is not the problem as I have 100mbps plan. On top of this, it’s written in very small font that they will bill you monthly, not weekly. And it’s upfront billing so there’s no canceling and/or getting your money back. You’re basically taking a $200 chance on a service with no money back guarantee. I would assume that like me, this service doesn’t work for many people. Think about that before plopping down that much money.

  157. Rating


    my counselor virginia has been extremely helpful for me. unfortunately for me i am sensitive to peoples exterior judgments. i can feel it all. the. time. immediately virginia picked up on this and has been very empathetic. i have been using betterhelp for only 2 weeks and i already seen an improvement in my behavior towards other people. the only problem i can see with this service is the waiting period which i have yet to experience. call it luck but virginia has responded to me within several minutes every time so far. and, they arent juvenile answers. they are professional and helpful as you would expect from a certified therapist.

  158. Rating


    After reading some of the Betterhelp reviews I noticed that people weren’t receiving instant replies. It’s basically delayed chat therapy. But for a week free trial I wanted to see what that was about. Sure enough, I was paired with Jill O. and did not receive a reply for several hours. That was depressing so I asked Jill if it was difficult to try and have a live session. I was about to cancel but I remembered I had 7 free days. So I stayed, and I am glad that I did. While it is true that it took her another several hours to reply she said she would make an effort to reply as fast as possible to my chats. We worked out the time schedule and what works best for both of us – essentially speaking what times both of us are generally free. And now? When I stick to these times I receive a reply within a few minutes and many times instantly! It has been nothing short of amazing. I strongly recommend Betterhelp. Just make sure to SET A SCHEDULE.

  159. Rating


    In my honest opinion Betterhelp is only good for people who are desperate for someone to talk to once in a while. If you need real therapy your best bet is in an office. I tried this service and ended up using it twice a week. having the ability to run some ideas and thoughts by someone 2 or 3 times a week simply isn’t worth $180 monthly.

  160. Rating


    The therapist I was paired with made a concerted effort to help me. She really did. It seemed like she was pulling out all the tricks – being empathetic, respectful, being very responsive, supportive and caring. But it still wasn’t enough for me. I gave it a real shot, I really did. I was satisfied with the effort from the therapist but therapy via the Betterhelp platform fell short. The texts seemed too limited and short. Even the phone calls and video sessions seemed rushed. I guess when you are working for a fraction of your traditional hourly bill rate, you need to rush. I get it, I am honestly not harping on this. But this still doesn’t negate the fact that it wasn’t helpful. To be fair, in office therapy also feels rushed and I have always felt like just another brick in the wall to quote Pink Floyd. It’s sad for me because I have no other option to turn to really. Both online and offline therapy have not worked. If anyone has any thoughts or recommendations for help with anxiety and bipolar issues, please let me know.

  161. Rating


    I am not quite sure why people would question this service? Because its over the internet? So what? You are getting the same quality counseling at a fraction of the cost. Like me, if you are depressed, then you need therapy. There’s no other option. And like me, if you don’t have a 6 figure salary, then you can only afford Better Help. realizing this I was originally concerned that this service only caters to the “under privileged.” But, this isn’t true at all. I brought this up to my counselor (Lisa Stevenson) and she told me that most of her clients are affluent. It’s a funny thing. I asked her why those people would use this service and she said primarily because of “convenience.” I know, I’m getting off topic so anyway here’s my honest review of Better Help: depression is a terrible thing especially if it’s on the severe side. Most people like me need to hear someone talk to them and hear them out. Better Help is great but also not so great. Because it’s over text mainly, your therapist is getting paid less which makes them want to reply quicker because they want to keep you as a client. Yes, their professionalism is also a priority for them but equally as important is their continual compensation. Still though, most of the time you are waiting a few hours to receive a response. That’s not particularly helpful to a moderately or severely depressed individual. So I reached out to my therapist and told him this. He made it a priority to get in touch with me over text based therapy as soon as possible. He also recommended that we set up daily phone calls. This has REALLY helped me over the past few months. So much so that my depression is completely gone, at least from my standpoint. He says there are still a few residual issues I need to deal with but overall he is happy with my progress. Like I said, this is high quality counseling. I wont even entertain the notion that it’s “different” therapy because it’s not. It’s the same psychologist as you would see in an office. It’s the same person receiving the therapy (you). The ONLY difference is the setting. And if you are hung up about that, then therapy through phone calls will solve that issue. Video, even though I haven’t tried it, will probably help even more than phone calls. This is a great service.

  162. Rating


    Been using better help for about 2 months now. My therapist is Sarah Liu. Just a little background, I have been in therapy for the most part for about 8 years. I saw results but nothing substantial. I felt as if it was just helping me stay afloat in life. I decided to change my approach to therapy and give online therapy a try. Got paired with Sarah and my life has never been the same since. My feelings always mattered with her. Always. She was there to guide me through one of the largest, in not the largest, decisions in my life. Not only did she guide me through it but she empowered me to be bold. Simultaneously, she helped me live a better life, one with meaning and honesty. I was also able to make a career change after 20 years of industry experience in one field. I was miserable with my career path and she helped solidify my confidence in making my decision. Even though money is tangible, you cant put a price on that. Had it not been for Sarah, I would still experience extreme depression and very low self esteem, in addition to being unhappy with my career.

  163. Rating


    I couldn’t have had a more awful experience! for starters it took a day to pair me with someone. This isn’t something you do to someone when that someone needs therapy. Then aside from the automated message my therapist didn’t write to me for an additional one and a half days. The responses were basically one or two sentences. Thanks but if I wanted this type of therapy I would have invested $20 in some self help books. And lastly, these scammers charged me $240 up front! The only thing I ever saw was $60 per week. Why would you say $60 PER WEEK when you charge on a month by month basis??? This is BEYOND scammy practice. Unbelievable!

  164. Rating


    The cost of counseling in the Tampa FL area for me is about $150 per 50 minute session. Of course that is WAY out of my league. So I turned to online therapy with BetterHelp because of the $200 monthly price tag and because of their free trial. I was paired with Gabriele Cash who works with clients just outside of Tampa in the Pinellas county area. I had been dealing with a long list of issues, mostly stemming from constant fighting with my husband. Gabriele is a licensed marriage therapist which is exactly what I needed. She’s extremely understanding and completely nonjudgmental. What I liked about her is her fun yet professional attitude (emphasis on fun). There were hardly any days which seemed fun for me but when I talk with Gabriele I always have a smile on my face. I’ll pay any price for that. Gabriele provided a supportive and empathic space for me, and she ultimately convinced me to muster up the courage to drag my husband into therapy. It has now been 5 months and we are still seeing Gabriele together over video chat once a week, while also texting her throughout the week as well. We pay $260/month to Betterhelp and couldn’t be happier. She basically acted as a mediator of sorts. She gave us the opportunity to share our thoughts with each other in a professional setting, which was very important because if my husband and I did that alone it would end in World War 3. Because of this, this space created healing and since both of us changed our attitudes we both saw an incredible improvement in our relationship. Like I said, there is no price you can put on that. Both Gabriele and Betterhelp have literally been a relationship saver.

  165. Rating


    Online therapy was extremely new. Reading many of the reviews, I became very skeptical. But my alternative was no therapy because there was no chance I would be paying $250 per session in my local therapist’s office. Basically, I had no choice but to at least try it. So I went with 7 Cups of Tea because it is completely free. Since I did not fully understand how this online thing works, I did not exactly read what 7 Cups of Tea was all about. I just assumed that I would be connected with a therapist. Well, that’s not the case if you try the free plan. If you are not willing to pay then you are connected with some random person who they call a listener. This not only did not help but it made me feel A LOT worse! After that I almost gave up on therapy but then I saw that Better Help had a 7 day free trial. I will admit that the only reason why I tried Better Help was because of this free offer. I quickly read through the terms and conditions and saw that you are connected with a licensed counselor even during the free trial. Those first 7 days is what led to me continue using Better Help long term. I am now using them for one and a half months and going strong. I pay $180 monthly which is steep for me but considering the alternative it is a bargain. On top of this, my Better Help therapist really seems to care which is very comforting. Some times I receive a reply within a few minutes and other times I need to wait a few hours. If I really need immediate help then I will schedule a phone or video session which I usually do once a week. I strongly encourage anyone who uses this service to use the video or phone session at least once a week. It’s important to know that someone is really listening and cares about helping you. As for recommending this service to anyone else: I won’t lie. It’s not for everyone. It also takes some time to getting used to – for me it took about 2-3 weeks. Also, people need therapy for different reasons so it’s impossible to know if Better Help will help you. My recommendation is to try it for 7 days or less, just make sure to cancel before the 7 days ends if you don’t like it. If you do like it or you are on the fence, I would suggest sticking with it and to create a schedule! This is the most important thing in my opinion. Take it like you would your job. Create a schedule with your therapist. Let him or her know what hours are best for you and don’t forget to make phone or video appointments. These are super super helpful.

  166. Rating


    i have been traveling for the better part of 2 years now due to job requirements. i have very random hours which I thought would be a huge hindrance to my therapy sessions. i needed to cancel office therapy because of that. betterhelp has been a pretty decent replacement for my therapy needs – i am always on the go and very attached to my email which is my go to method for communicating with my betterhelp therapist chloe. my traveling has unfortunately exacerbated my depression and my relationship with my family. chloe has been able to help me alleviate a lot of my suffering by creating a custom tailored treatment plan for me. this has led to a very nice increase in my quality of life which is hard given my current traveling circumstances. i feel more fulfilled and a lot happier directly because of her. this was all thanks to the betterhelp platform.

  167. Rating


    supposed to be around $50 per week but you are charged per month. only after I looked in the very small text did I see that. so you are locked in for at least one month after the free trial. $200 for one month is not bad compared to counseling in-office and the service does work but better help should still be more upfront about how they bill their clientele.

  168. Rating


    I know that betterhelp says not to use their service if you are suicidal but not everyone who is experiencing suicidal thoughts wants to call the national suicide prevention hotline. You are given counseling over the phone and them a recommendation on local mental health site locations. Not everyone is going to make the effort to go to one of these places. betterhelp is an option where you are paired with an actual psychologist right away. I wanted that but betterhelp told me not to use their service. Yes I get that they say that their service isn’t for suicide but why not? It could save a lot of lives. I know some people who have called the suicide hotline and feel like they are just another name in the system. If you are suicidal you want to feel special and you need the message to be personalized….not just “take a ticket and we’ll be with you shortly”. Feels like a government agency. That said, if you ARE suicidal, don’t mention that to betterhelp or they won’t let you use the service. They will direct you to the suicide hotline. For me betterhelp worked at least temporarily. Once my counselor got on chat with me, we set up a video chat and then she told me I needed to see someone in person. But, that first session really helped MOTIVATE me to see someone in an office. I currently see someone for free because of my suicidal tendencies and I also speak with my betterhelp counselor. This is a good service even if they say it is not for you.

  169. Rating


    This service probably isn’t for everyone. But it is useful if you are open minded. It is a little annoying to have to wait a few hours for replies on off hours but on the other hand having the ability to communicate over chat is easier than setting an appointment and messing up your day to go to a session in an office. It also happens to be far cheaper than going to an office. This is what ultimately led me to use Better Help. I will say that it hasn’t been a complete lifesaver but it has been at the very least as useful as going to a therapist in an office.

  170. Rating


    The price, counseling, efficiency and security and privacy are excellent. It also happens to be a great thing to use as an outlet. It is strange but talking to a complete stranger, even if they are licensed professionals, is oddly soothing. I have now been with Betterhelp for 4 weeks and cannot complain. I would and have already recommended this service to a few close friends.

  171. Rating


    This service is very easy to use. After all it’s an app so the user experience should be good. But, it didn’t help me at all. For starters, the whole thing felt rushed. It isn’t like your traditional therapy session. You are asked a few questions and then you are paired with someone. You are immediately given a message which is clearly automated. The initial dialogue is weird and kept very short. And the messages thereafter feel very rushed. I think the price and usability are fantastic as the review states…but other than that I don’t see much benefit to this service.

  172. Rating


    Being bipolar is one of the hardest mental health illnesses to deal with. Because of all my frequent mood changes, I had been to close to a dozen therapists within a 3 year time frame. It’s been extremely difficult to find a good connection with a therapist. So when I was paired with Melissa, of course I was very skeptical. I didn’t think it would last. But for a 7 day free trial I figured I had nothing to lose. Turns out online therapy is better for me than in person therapy. Melissa is very kind and understanding. One of the reasons why we were able to connect is because her father is also bipolar. On top of that she’s simply a good person and an amazing psychologist. She was able to help me be more self aware while also helping me through more complex problems. I still need to be medicated but Melissa’s help has really been a superb outlet for me. In addition to this, Betterhelp makes it a heck of a lot easier for me to communicate with Melissa. I am able to stay up to date on incoming messages because Betterhelp sends you instant email notifications of incoming messages, and using the service has been very easy. Both chat and video are very similar to Skype. I would recommend Betterhelp to anyone in need.

  173. Rating


    Came back from service roughly 4 years ago and have been struggling with ptsd for quite some time. I have been in and out of therapy sessions for a while now. The therapy helped but the costs were too much. My sister in law told me about how she saw an ad for Betterhelp so I figured to give it a shot. It has been 2 and a half months now and I can’t recommend them enough. My therapist is an actual therapist, not just some random person on the other side of a computer. He helps me with different strategies to work through my ptsd. And because he is in the same state, I hope to meet him in person one day soon, just not in his office! He has been fantastic and thanks to the Betterhelp platform I am able to receive effective therapy at an affordable rate.

  174. Rating


    Betterhelp is very convenient. If you are on the go and are dealing with a minor to mild mental health issue, this service is definitely for you. Therapists through their business

  175. Rating


    Just two weeks ago I was experiencing serious emotional pain. It was and still is a pretty low point in my life although it has gotten better since I started using better help. My father passed away and on the same day I was evicted from my rental apartment. So I did what any other person would do: I typed into Google that I needed to talk to someone ASAP. showed up and that’s how I found better help. At first I wasn’t interested in paying for a service. I thought I just needed to talk to someone right then and that would be it. Better help offered me one week free even though they said they no longer do so. Their customer service is excellent. If you’re really going through a rough patch they may make an exception for you as they did with me, and will give you a free trial. Anyway, after speaking with Kate (my therapist at better help), she made me realize that what I was going through won’t be a one time therapy event. Healing takes time. Grieving takes time, of which I am still doing. But, she is giving me the proper tools to help me cope emotionally, all for $45 a week which is something I can swing even in my lowly state of financial affairs. It’s an all around great service and the counseling given by the therapists, or at least mine, has been a big difference maker in how I am overcoming the situation I am currently in.

  176. Rating


    GREAT therapist. I don’t really like the platform though. I’m big on security. Why am I paying a middle man (Betterhelp) to talk with a therapist?

  177. Rating


    You are supposed to be paired with a therapist pretty much instantaneously. It took them almost a day to pair me with someone. In the meantime I received a message from what seemed to be an automated bot. This isn’t good for someone like me who is mostly a negative person with dangerous thoughts. I didnt receive the help I needed which sucks because I was really looking forward to paying a few dollars a month rather than a few hundred per session. A word to the Better Help team: get your crap together. You could have been awesome but you totally messed up.

  178. Rating


    i cant comment on if betterhelp is better than in office therapy for everyone. Therapy works differently for everyone. for me betterhelp worked. i used sporadic exchanges with my therapist which was a good fit for me. also i was going through what was termed as ‘moderate depression and anxiety’. i dont know if online therapy would have worked if my diagnosis was worse. maybe i would have needed to see a therapist in an office setting? so i would assume this – betterhelp is great if your mental health problems are minor to moderate like mine (and also if you dont mind getting used to a new way of therapy). but if your problems are more severe i wouldnt be surprised if betterhelp didnt work.

  179. Rating


    For the first two days I HATED the BetterHelp program. The reason why is because I felt as if I was doing 95% of the talking and that my therapist was basically unresponsive. To make a long story short, they paired me with Nichole Sakmar and thank god they did. Nichole says she has provided online counseling to over 1,000 people so obviously she is a true professional. When I told her that I would be canceling my BetterHelp subscription after two days of using BetterHelp, she strongly advised me against it and told me to give her a shot. I had my doubts because I thought she was just trying to retain me as a client for her own financial gains. This was not the case. AT ALL. I asked her why I it seems I am the one always writing long drawn out messages and she replies with one or two line sentences. She told me something that seems so obvious but I guess when you’re in the heat of the moment you don’t think about it. The one or two line sentences she almost always wrote back were more questions. No exercises. The reason for this is because she needed more information about me since it helped her evaluate what I’m going through and what my needs are. At that point I realized I am selfish! She recommended that we set up a video call which I was REALLY happy about. It went so well that I was willing to write a review here – I never ever write reviews. In the end, I took her advice and stayed with BetterHelp. What a great choice this has been.

  180. Rating


    Social media was destroying my life. Insta, snap, reddit, facebook, twitter, you name it. I found myself browsing and interacting with random strangers online for hours upon hours every day. It impacted every aspect of my life. I needed help. I know it’s easy to say “just press that delete button” but really it’s not when social media becomes your life. What I needed was a therapist. No, I didn’t need one long term but I still needed one to help me overcome this addiction for lack of a better term. My insurance covered some costs but it still came out to roughly $75 per session. I was also low on funds so I decided to try online therapy. Found Betterhelp through a Google search. Quickly signed up. It took a while for my therapist to interact with me. I found the process very slow. When my therapist replied, she had told me that this is the usual reaction from people these days. Everyone is looking for instant gratification primarily due to social media. I had become entrenched in that world and didn’t even realize it. So, I took it slow and allowed time for my therapist to chat with me. It was still annoying to wait I will admit. However, she gave me excellent work sheets and advice, and really made me look at myself and my decisions, and why I did what I did. I have since deleted all of my social media accounts except for insta. I have made significant progress so far. I would definitely recommend seeing a therapist through Betterhelp.

  181. Rating


    If anyone tells you that another online therapy service is better than Betterhelp, they are either lying or don’t know what they are talking about. Just some of the minor things about Betterhelp that they are better than others is their ease of use, their app, and how you schedule phone or video appointments with your counselor. Now here comes the crucial issue and this is a big deal for a lot of people. I have moved around a lot in my life mostly because of employment. When you start ANY online therapy service, the survey asks you where you live so they can pair you with a therapist from your state or someone who lives as close to you as possible. So what happens when you move and you like your therapist? Many services will encourage you to switch therapists because these therapists are only licensed in their state. I don’t know how Betterhelp does it but they somehow let you stay with your therapist even if you move out of the state you live in when you first sign up. I love Melissa P. (my therapist at Betterhelp) and definitely didn’t want to change. Betterhelp has been a godsend especially in that regard.

  182. Rating


    I was charged $220 at once instead of $55 per week. It is apparently in betterhelp’s terms of service that they charge on a monthly basis rather than weekly. Who reads the terms of service? Why couldn’t they just list this on the payment page? They need to change that because I don’t know if this service will be great for me long term. I wanted to test it out for a week or so and see if the hype is legitimate or not. On the flip side it did work out for me in the end but it may not work for many other people. And paying $220 on a monthly basis to just try a service is a bit ridiculous. Betterhelp should make it clear how they bill their customers.

  183. Rating


    I am a writer based out of NYC and the past 2 years have been an extremely stressful time in my life. I turned to better help since as a writer I express myself far better in written form. It’s nice to have phone and video options available but to be honest I don’t use them. Waiting for a response from my therapist can be an annoyance but other than that this service is unbelievable. The price, the features and ease of use, the support – it’s something everyone should try.

  184. Rating


    Betterhelp matched me with Jesse Moon to help me with my low self esteem. From the start I decided I was going to document my progress which I have done. Shes been beyond supportive to me and has helped me realize a lot of internal insecurities that were literally flat out irrational. I still have some underlying issues to resolve but with those irrationalities out of the picture, my self esteem and overall self worth has jumped to a level I haven’t felt since my teens. As for betterhelp: I am grateful that I found them. After all I wouldn’t have found Jesse had I not found betterhelp. The sign up process is a little too much in my opinion and the chats could be better. Those are the only real downsides to this service.

  185. Rating


    I have always hated the idea of therapy because it makes me uncomfortable. I knew I needed it for my severe anxiety and stress but I couldn’t bring myself to see a psychologist. The main reason was due to embarrassment even though I would be talking to a stranger. When I heard about Better Help, I thought it was perfect. I could stay anonymous and use text as my therapy. I started with this and after only two months, I switched to phone appointments and then ultimately video sessions. I haven’t been happier and I have, without a doubt, seen an improvement in my mental health.

  186. Rating


    Overall a good service. Better Help essentially connects you with a therapist so they don’t really do much per se. It really all depends on who you’re connected with through their platform. I was lucky to get a good therapist but I have heard some bad stories as well.

  187. Rating


    I started using betterhelp roughly 3 weeks ago. Since I travel a lot and don’t have time to schedule appointments I decided to try online therapy. Its definitely a different experience than seeing a therapist in their office. But for someone like me its been well above par. I spend most of my time in southeast Asia so it just happens to be that most of the time my therapist is online so I can relatively quick replies. I can also schedule night calls with him which happens to be regular working hours for him. If youre going to use betterhelp, I recommend not only using the chat but especially video conferencing.

  188. Rating


    If you want a real therapeutic challenge and want to see real change in your emotional state, Betterhelp is the place. Just a few short months ago, I was considered mentally unstable mainly due to severe depression and anxiety. When I signed up to Betterhelp in February 2017, I was ironically paired with Christopher Blake (my name is also Christopher). I have been getting therapy from him ever since and the advances in bettering my emotional health I have seen can’t be described with words. Dr. Blake understands me fully and offered me not only hope but actual solutions and tools that helped me deal with my issues head on. It’s been only four months and I finally feel like I have my life back on track.

  189. Rating


    Chatting with someone was very weird at first. It has gotten a lot better but its still a but weird for me. I do see some improvements and have managed to change some of my habits with Better helps help, but I would not say it’s a “drastic” change. I am also not sure if that drastic change will ever come. For now I am staying with Better help but if I don’t see significant improvement in the next month or so I am done with it.

  190. Rating


    I was the kind of person who was really bad at expressing feelings and emotions. So it was no surprise that just about all of my relationships have been disastrous. I WANTED to be in a healthy relationship but I didn’t know how. Fast forward almost ten months and here I am finally in a good relationship…all because of Betterhelp and my therapist Karen H. She literally showed me how to be expressive, how to be grateful, how to reciprocate. I didn’t know how to do any of these because of my abnormal childhood experiences. I am still with Karen today and until I have the confidence to be on my own completely, I will be sticking with Betterhelp well into the future. It’s been unbelievable and is worth every penny.

  191. Rating


    I needed help for my stress levels as I work on Wall Street – 14 hour+ days, etc. I have never been to in-office therapy because my schedule is intense. I also happen to be at my desk basically my entire life so online therapy seemed like a good idea, especially since when I was conducting my due diligence, I found that the therapists don’t exactly answer right away. It takes a few hours to receive a reply. This is perfect for me because I can’t have a normal flowing conversation anyway. Turns out this was literally one of the best decisions of my life. Through the Better Help platform, my therapist has been able to provide me with some excellent stress reducing therapy. I would say that I use the service for about 45-60 minutes per day total, although I do check into it about 4-5 times a day. This may seem annoying to some but for me it’s been very useful. When I check in and if I received a reply, I immediately stop what I’m doing at work and concentrate on what my therapist has said. Once I’m in that zone and tune out all the BS from the world, I have found it to be the best remedy for my stress. I strongly recommend Better Help.

  192. Rating


    Pricing is good, although they charge you monthly, not weekly as advertised. The overall service has its good parts and bad parts like any service. The good: video sessions. Super super helpful. The bad: text based therapy. I don’t care what people say. Text therapy is highly unlikely to help you. I waited 7 hours for a reply. LOL. By then I had already forgotten what anxiety ridden thoughts I was dealing with.

  193. Rating


    It was nice to have a therapist that was finally patient, understanding and kind. My career is in the toilet right now and the last thing I needed to hear was unhelpful comments. Still working out the platform and what I can do but my first impression of it so far is good.

  194. Rating


    I never write reviews but I feel inclined here because they have been a lifesaver for me and there is a lot of misinformation out there about Betterhelp. Here’s my personal take on it.
    For starters, my therapist Janet has helped me completely overcome my depression. It’s been about 5 months now and I’m just about ready to cancel my Betterhelp subscription because thankfully I feel there is no longer a need for it. I have seen some reviews here stating that the service is a scam. It’s not true. Read the terms and conditions. On second thought, don’t. It’s actually all laid out and there are no hidden fees whatsoever. You get charged what they tell you in the beginning. If that’s $45/week, that’s what it will be. You may be charged on a monthly basis like I was but it still comes out to $45/week. If you are really truly looking for help, this should not matter because you will be in therapy a lot longer than one or two weeks. If you think otherwise, then a) you’re a fool and b) you’re not serious about getting help. I believe their billing process is in their terms of service anyway. Secondly, online therapy is kind of new, right? If it’s new, you need to get used to it. It’s not like face to face therapy. But, it will work for the overwhelming majority of people IF YOU LET IT. Set phone and/or video sessions if need be. I chat with Janet weekly on video and almost daily on chat. It may be that she has less work on her plate than other therapists which allows her to help me a lot, and maybe that’s why I have seen some negative reviews. If that’s the case, find another therapist that is more responsive like Janet. It’s that simple. People are people, even if they are certified therapists. Everyone is different. Don’t discredit Betterhelp just because you had a one time bad experience with an unresponsive therapist. Three times is a pattern. Not one time. And lastly, the overall experience is phenomenal. The app is great, the chat room is great, it is secure, it’s relatively quick and it helps – at least it did for me. Just understand that people have different experiences. If it doesn’t work for you there is no need to take it out on a credible business. I can see why some people would not like it but try and be objective.

  195. Rating


    The ease of use and the Betterhelp platform has been great so far. The actual terms of the therapists? TERRIBLE. Even though it is a set price and they (Betterhelp) don’t overcharge you and you don’t see any unforeseen charges, it’s not really unlimited therapy. Sessions are limited, not by Betterhelp themselves but the counselors seem to limit you (I’ve gone through 4 therapists so far and all of them seem to answer short-burst replies). Nothing substantial. Nothing that will actually help me with my anxiety. I can probably get better help no pun intended with a self help mental health app. I undersatand Betterhelp is trying to create a well meaning business but the therapists need some serious help themselves.

  196. Rating


    If you work in a highly stressful environment like me then betterhelp is a good place for therapy. I used to work 13 plus hour days of which 2-3 hours were spent surfing the web. Now I use part of my “down time” to correspond with my therapist through betterhelp. It has enabled me to become more efficient at work, which has led me to actually leaving work on time and having a social life. Before this I was miserable. I had no social life, it was just work. I have since been able to work on myself because of my therapist. I still hate work but I am finally starting to enjoy my life a lot more. Betterhelp is a great place to start if youre overly stressed and a procrastinator.

  197. Rating


    betterhelp was a true godsend for me when i was going through my crisis. i lived in a very rural area with not one psychologist nearby. the closest one to me was about 50 miles away. i didnt have time to travel that far for counselling. however i was in the process of moving to a more urban area with several psychologists around the area. i was against the idea of online help initially and i really wanted to wait but my situation was becoming unbearable. with that i gave betterhelp a try with the intention of canceling once i moved. i ended up using the service for 6 weeks until i moved and it surprisingly turned out to be very helpful. my depression did not go away but i was working through it and definitely felt a difference. after 6 weeks i canceled because i preferred in office therapy and my copay was super helpful. but for the 6 weeks i used betterhelp it was excellent.

  198. Rating


    Communication is good. Web conferencing and phone sessions are even better. The BetterHelp platform on a whole is great. I have been using it for 2 weeks now. No gripes except for the billing. They are advertised everywhere “starting at $35/week” just like it says in this review…but you only have a monthly payment plan. They do mention that they will charge you on a monthly cycle. It’s just a little annoying that you are expecting to pay weekly the entire time and then get to the payment section and see otherwise. That’s not a reason not to join. The platform itself is very good. But they should really change their advertisements.

  199. Rating


    At first I was torn between using and not using Better Help. I have seen awesome reviews and really terrible ones. It’s hard to sort through all the BS. But in the end, I really needed help so I decided to try them out for a week with their free trial. It was a little akward but in the end I was, and am, happy to use them. Therapy isn’t a one time thing. I need help for my anxiety and I realize that it will take time to overcome it. I suspect that’s why there are some negative reviews about Better Help. People are too quick to judge. My advice? Don’t be. Give it some time. It’s well worth it.

  200. Rating


    as long as you have patience, betterhelp is a good service. my psychologist sometimes takes a day to respond but the replies are surprisingly helpful. the service is good if you are really interested in getting help and also helping yourself. otherwise its probably not for you (if you are the type to be dependent on others).

  201. Rating


    not sure why some people have complained about betterhelps payment system. the trial period is explicitly clear – 7 days and thereafter you will need to pay. i suspect most people dont really need or want help, they just want to use a new service for free. im here to tell you that probably wont happen. businesses are in the business of helping people *while* making money. if they werent, services like betterhelp would not exist. im also here to tell you that my experience was very very good with betterhelp. it was efficient and saved me a great deal of money. however, online therapy is just not for me so i plan on canceling by the end of this week. im just not ready for a new technology like this. id much rather go see a psychologist in person. if you are up for new things betterhelp is truly a great service.

  202. Rating


    This service was great and easy to use. Connected me to a therapist right away and had my first text session within 3 hours. My therapist Jessica is very respectful and balanced. If you use this service, I highly recommend connecting with her.

  203. Rating


    Better Help has for the most part been very good for me. Been using their service for about 1.5 months now. The only downside is that sometimes it takes a few hours to receive a reply. That’s probably because my therapist is using Better Help as a side job to get more business, as an addition to his brick and mortar practice. That’s fine with me and especially for me since in my chat sessions I like to do most of the talking anyway. So I don’t mind waiting for replies. The overall value that Better Help provides me with has been very good.

  204. Rating


    betterhelp is good…mainly. there are plenty of things i like about this service. such as the professionalism, integrity, price, privacy, intimacy. The thing i didnt like was that i could only email my psychologist so I had to change therapists which took about one day. you need to make sure that your specific therapist provides therapy through all the different ways, not just email or chat or video. yes some of them will only provide therapy through one method only. other than that I didnt find anything bad about betterhelp.

  205. Rating


    Reading some of the reviews online about Betterhelp made me nervous from a financial standpoint. I had mainly read great things about the psychological support but the billing was very worrying to me. So, I had a novel idea: I READ THE TERMS OF SERVICE like any adult should do. Betterhelp’s TOS is not insanely long as you would expect. It’s very clear and straightforward. It was clear to me that if I did not cancel by the 7th day, I would be charged for the month at $45 per week ($180 per month, again billed on a monthly cycle). I am just fine with that, especially since going to a therapist in my area costs me over $200 for each session. As for the service itself: A+ all around. I instantly felt welcomed. I didn’t feel like I was just another person. I had to answer what I would describe as probably a 10 minute survey, after which I was paired with my psychologist Melanie. We had some small talk and then immediately cut to the chase. She was insightful and really really helpful, and initiated some exercises for me to do. I still feel depressed at times but it’s gotten so much better since I started with Betterhelp. I would highly highly recommend everyone to be an adult, read the terms of service, and then try out Betterhelp. It may not be for you but in my opinion you should give it a try. You can cancel within the first 7 days and they are VERY CLEAR about it. Also, they are not one of those companies that is impossible to get in touch with when you are trying to cancel. They have something like an A- on BBB. You don’t get that if you’re running a scam. Betterhelp has so far been outstanding and I look forward to talking with Melanie every day I write in. I definitely recommend this service.

  206. Rating


    i have always been somewhat intimidated by regular therapy so using online therapy was an easy decision. i didnt have to worry about any of my fears. once i felt comfortable, i started scheduling live phone sessions and then slowly transitioned to video sessions which i have to say is excellent. and that’s another benefit-the usability as described in this review. what i didnt like about better help was the pairing process. i think it was a little long because they had something like 20+ questions to answer before i even started talking to a therapist. but from my personal experience its worth the wait.

  207. Rating


    I first heard about Betterhelp from Facebook. This kind of therapy is new and I had my doubts. How can something like this possibly work? But then I tried it and this is what I learned:
    When I would go to my therapist, it was always a pleasant experience. I always felt comfortable and relaxed. Aside from the price, everything was/is great. HOWEVER, the one thing that always bothered me was time. Put aside the fact that I am paying a ton of money per hour to see my therapist. How can I possibly make progress on my many issues even over several sessions? I guess if everything works out perfectly then it’s fine. The problem is that things come up in therapy sessions. For example: my therapist may ask me a really difficult question that may take up the entire session just talking through it. And then what? At the end of the session, I have found that I have accomplished very little and that I need to come back for another one. That’s another few hundred dollars out of pocket. Now that I have Betterhelp, this is no longer an issue. Actually, my Betterhelp therapist and I can cover several challenging questions in the same amount of time. That’s not because my Betterhelp therapist is better than my in office therapist. It’s because of the nature of online therapy – it’s a chat…at least that’s how I use Betterhelp (I have yet to use phone or video features). So even if it took me a few days to answer these questions, I’m paying the same price as I would in a traditional setting. After using Betterhelp for only 3 weeks now, it’s a no brainer for me. Betterhelp is definitely the way to go.

  208. Rating


    When my parents died in a car accident about one year ago in Brooklyn, my life went down the toilet. I was grieving more than anyone could imagine. I honestly thought I would never get over that grief but I was wrong. The pain is still there. It is and will always be difficult. But at the behest of a friend, I signed up to BetterHelp, who really steered me in the right direction and connected me to a therapist called Erika Goldstein-Steuerman. She created an extremely intimate relationship with me. It wasn’t about “just another session” with Erika. She genuinely cared about my well-being and ultimately helped me overcome most of my grief, trauma and subsequent sleep issues. Overall I was, and still am, beyond grateful that I found BetterHelp. I’m not sure where I would be today if I didn’t.

  209. Rating


    using betterhelp has been one of the best decisions i have made. i feel comfortable talking about my self esteem issues. working through difficult situations has always been tough for me but my therapist at betterhelp has been wonderful with giving actual useful advice which has helped truly build up my self esteem.

  210. Rating


    You have to be careful with Better Help! This is Terrible Help! Maybe I’m overreacting since speaking to my designated psychologist was fine but the one week “free” trial is anything but free! They placed a hold on my credit card and after the week was over, I was charged $160! Does ethics no longer matter in this world? Worse, they are scamming people like me who need actual help. Good job Better Help. Good job.

  211. Rating


    For anyone who is having religious issues you’ll understand what I’m talking about. I have been finding myself in a constant state of flip floppiness. One day I’m religious the next completely not. I am part of various online religious forums and even though it is encouraging to see that I am not the only one who is having trouble it still sucks to be in this situation. I started with Better Help last week and my counselor has already been able to help me understand why I am so conflicted and to see what I really want in life. I will try and follow up with another review in a few weeks but so far so good.

  212. Rating


    I have been having horrible marriage problems over the last 2 years. We went to marriage counseling. I even saw a therapist on my own. Nothing was working. So far its been two weeks since I started with Betterhelp and I already see improvements on my side. I will be encouraging my husband to use Betterhelp as well.

      1. Rating


        Better Help has been an affordable and convenient way to receive great therapy. I was skeptical at first, but I have seen amazing results thus far. My therapist, Wendy Galyen is so caring and genuine! I recommend online therapy to anyone who is unsure about the therapy process.

  213. Rating


    the real reason why I started with better help is because of the price and all the good reviews I have seen online about them. I mean – $45 per week for unlimited therapy – how can I complain? I admit that there’s still nothing like the intimacy of face to face therapy but so surprisingly ecounseling has been a solid option to help me overcome my addictions. My therapist was engaging and actually challenged me in ways that really opened my eyes about myself. Happy to say that after just 6 months I am doing better than I thought.

  214. Rating


    I definitely recommend betterhelp even though some would say that online counseling is not a replacement to traditional therapy. Betterhelp has been great especially being able to connect whenever and wherever I need. My betterhelp therapist Chris Harris has enabled me to work through my family and relationship issues. Being able to set an appointment and call Chris has been very helpful too.

  215. Rating


    Betterhelp has been paramount in helping me deal with my deep rooted anxiety. I initially passed off online therapy as a joke but the level of support has been fantastic.

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