ReGain Counseling Review

ReGain Counseling
18 Reviews
Editor's Rating:
Plans from $65 per week
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ReGain Counseling

On the surface, it may seem like couples counseling might be different from ‘regular’ online therapy. After all, one of the main benefits of online counseling is the convenience of being able to communicate with a therapist whenever you want, something that becomes more difficult once there’s another person involved. However, this is not entirely accurate. For example, many people assume that both people in the relationship need to be part of the counseling session, but this is generally not the case with online therapy, as having the therapist meet with both partners at once is not required in all sessions, and sometimes may never even be necessary.

ReGain is a platform for online therapy, but with a focus on providing therapy to people in relationships, whether it’s done individually or as a couple. Now, there are no shortage of relationship counseling programs online, so what sets ReGain apart from the rest? Let’s find out in my in-depth review.

Other Comparable Therapy Options

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Company Profile:

If you were to look around, you wouldn’t find too much information about ReGain online. If ReGain wasn’t a brand, this would be cause for concern. However, ReGain is currently considered the go-to online relationship counseling service. Couple that with the discreet nature of their service and it’s no wonder why people will be hard-pressed to find much information about them. What I do know is that they were founded in 2016 and are based in California. They employ licensed psychologists only, and they have strict policies in place throughout the entire counseling process, both for the couple and the therapist, which is one of the primary reasons they have received so much positive exposure in the media recently.

Signing Up:

When I tested BetterHelp online therapy, I thought the sign-up process was second to none. It looks like they have met their match. The ReGain sign up process is currently the most straightforward that I have tested to date. There are just the right amount of questions for ReGain to compile enough information about you without it being drawn out and overwhelming. First, you are greeted by a question asking if you would allow your partner to join in the therapy session. You can choose either couples counseling of individual counseling. It doesn’t have to be couples counseling only.

ReGain Sign Up Process

ReGain Sign Up Process

You are then asked what benefits you are looking to achieve. You choose from all sorts of answers (in the form of check boxes), such as ‘improve our communication,’ ‘resolve conflicts and disagreements,’ or ‘improve our intimacy.’ ReGain then asks you to answer just a few more questions about yourself and what you prefer, so that they can pick the right relationship counselor for you. Once you are finished with that, all you need to do is create your private account by entering in your name (which doesn’t have to be real), email address, and password.

Creating a ReGain Counseling Account

Creating a ReGain Account

Once that is complete, ReGain asks you for your partner’s first name and if you would like them to invite your partner. Feel free to say no if you’d like to start off your relationship or marriage counseling by yourself. You are then sent a verification code to your email address. Simply enter in the confirmation code into the ReGain website and you are taken to a welcome page, where it explains to you what happens next and how much it will cost ($65/week – which I elaborate on below in the pricing section).

Pricing:

The cost of this service is $260 per month, which comes out to $65 per week. Aside from the fact that traditional face-to-face relationship counseling is expensive, oftentimes therapists will charge more when there are two people in the therapy session. This is not the case with ReGain. The fee does not change, and both you and/or your partner can benefit from it. More importantly, if you don’t like the service, canceling your subscription is as easy as clicking a button. No, seriously, it is – I tried it.

Usability (Desktop & Mobile):

Like the sign-up process, usability is outstanding. You can tell that this relationship platform was created with love (no pun intended). ReGain didn’t want to add on any stress for a couple already going through various issues. Like a few other online therapy services, ReGain directs you to a user chat room, which essentially looks like the Skype interface, just with different colors. The platform works seamlessly on both desktop and mobile devices. You also don’t need to be online or connected to ReGain all of the time. ReGain will send you email updates, notifying you of when your therapist replies. And, of course, there is an app on both iOS and Android. So, you can connect whenever you feel the need.

ReGain Counseling User Interface

ReGain User Interface

Counselor Support & Effectiveness:

For starters, I would like to make it clear that therapy will only be as effective as you let it be. If you don’t go in with an open mind, don’t expect positive results or change. That said, I found the support to be as personalized as it can be over the internet. Sure, nothing will replace face-to-face therapy, but in all honesty, using an online platform to resolve my relationship issues was just as good. Of course it varies from person to person, and I’m not saying that online relationship counseling is for everyone. However, if you let it help, chances are it will help dramatically. With ReGain, I felt more intimate support than through any other online service. I was connected with Sheri Wyatt (MA, LMHC), with 30 years of experience providing therapy. It also helped that depression and anxiety, which I suffered from mildly in the past, was part of her expertise.

Connected with Sheri Wyatt - Therapist at ReGain Counseling

Connecting with Sheri Wyatt

I signed up for this service specifically because I was going through significant life changes, which primarily affected my behavior toward my spouse. Just as she described before we started therapy, she identified what old mechanism was being triggered and helped me develop newer more useful coping skills. This enabled me to successfully navigate all the current aspects of change and also develop skills that can be used when facing life’s next challenges.

Confidentiality & Privacy:

Another reason why ReGain rose to fame in such a short period of time is due to their stringent privacy measures. For starters, there is no need to identify yourself. You can use an alias. Your communication between you and your therapist is protected by state and federal laws. ReGain themselves don’t have access to your chatroom. ReGain also doesn’t work with insurance companies so nothing will ever be shared with any third party. They also employ a ‘Shred’ button within your 256-bit SSL secured and encrypted chatroom, which basically deletes any message you choose. Their servers are hosted in an ‘A Grade’ facility. And, their databases are further encrypted and scrambled, which renders the data useless to hackers in the highly unlikely event of a breach. All in all, ReGain’s security measures are certainly tops in the industry.

ReGain’s Counselor Qualifications:

Every counselor working through ReGain are fully “licensed, trained, experienced and accredited.” They employ PhD/PsyD’s, LMFTs, LCSWs, LPCs or LPCCs. Every counselor has a Masters or Doctoral degree in their field. They are accredited by their state’s board. This means they all have at least 3 years and 2,000 hours of hands on experience under their belts. Online relationship counseling may be new to you but the professionalism through this kind of service is just like you’d receive in-office.

Bottom Line:

If you are in need of relationship or marriage counseling, I strongly recommend ReGain. As mentioned above, online relationship counseling is viewed as a less desirable form of therapy. But, that will change now with ReGain’s dominance in this industry. From professionalism and privacy to usability and pricing, this is definitely the new wave of the future for relationship counseling. Don’t let your relationship go down the drain when it doesn’t have to.

Visit ReGain Counseling

ReGain

$65
9.1

Rating

9.1/10

Features

  • Specializes in relationship counseling
  • Therapy by phone, chat, video and message board
  • All therapists are licensed and experienced

Comments 18

  1. Avatar Tiffany M. says:

    Terrible. I was never offered the “live” sessions as promised. Counselor never contacted my partner – only me.
    Counselor gave no advice whatsoever except “you are both going through a big transition.” So that excuses the fact that I’m being treated like crap – okey dokey. Don’t use this service unless you want to be told to suck it up and “stand by your man.” The 1950s called and wants its therapy back!

  2. Avatar Justin B. says:

    Our experience was that it seemed to be impossible to get our questions answered in trying to figure out if this service was right for us. Plenty of unanswered questions and delays. It felt like the clock was being run out until the trial was over. No one answered the necessary questions throughout and it took 2 weeks to get nowhere. Hopefully this isn’t the same experience others have.

  3. Avatar Bill A. says:

    This looked like a great site to discuss issues. I signed up for the session and was billed. First attempt at. Session resulted in”Internal Server Error” for over an hour. Counselor left a message several hours later but no response via customer service. Rescheduled for the following Monday. That morning we log on and asked to postpone an hour for an emergency. Okay called back in an hour and unable to connect again. Sent several notes to customer service. Response was an offer to do a week for free.

    Feels like a scam I just want to get my money back so we can go some place else to get the counseling

  4. Avatar Felix L. says:

    I’m 24 years old and started marriage counseling through Regain about 5 months ago. I’m just about to finish up with them. I never thought I’d find myself going to marriage counseling at this age…or at any age for that matter. My wife moved out of the house and started using apps like Tinder. No it wasn’t over a period of time. I didn’t see this coming. It came out of nowhere. The bad news was that it seemed like my wife didn’t care about me anymore. The good news was that she was a little receptive towards me, ultimately listening to me since we had been together for 4 years. I suggested counseling for her, not even marriage counseling. It was too expensive so I looked online for alternatives. I initially found Talkspace but then I came across Regain. This seemed good because it could help both my wife and our relationship. I thought she was dealing with a mental health disorder so it wasn’t just about our relationship. It turned into it being about her mental health. It turned out to be that my wife has bipolar and had a severe manic episode. Our therapist through Regain initially helped us a lot but she said we should really book an appointment in an office. We told her we couldn’t afford it so we got some references to local community mental health services which happened to be only a few dollars – much more manageable. During that time we continued to see our therapist through Regain together. My wife is in a much better spot, and is currently medicated too. Our relationship has greatly improved. It has been a long time but I never thought that one day I’d wake up completely fine, the next my world is upside down, and then the next it’s back to mostly fine. Life is nuts. Anyways Regain was a big help for us personally. I don’t know if it’s a complete solution, because it wasn’t for us, but it did most of the heavy hitting.

  5. Avatar Tanya C. says:

    After reading the review, my husband and I joined. We were wary because of the setup and design of counseling over the internet. Also, we didn’t know what to expect during sessions. I had been in therapy previously but it was one on one. This had a feeling that it was going to be a bit uncomfortable. Thankfully this wasn’t the case. Our therapist made the session light and custom tailored to our relationship style. It’s hard to explain but she essentially picked up on the tone of our relationship and created an environment based on that. That was EXTREMELY helpful and definitely contributed to the success of our sessions. My point is that, at least from our experience, our therapist was clinically trained and professional, while also being very perceptive.

  6. Avatar Brett J. says:

    It’s a decent service. Not going to turn around your relationship completely. My partner and I have been using Regain for 2 weeks now. The exercises are average. It’s really all about how much work **you** put into it. And, you have to chase the therapist for a session. Kind of showed me what’s first priority. It’s not exactly the answer to your relationship woes.

  7. Avatar Marcy E. says:

    6 years and it was almost all thrown away. We were dating for 5+ years and recently got married. Right after we got married my husband snapped. I’m really wasn’t sure what happened and what could cause that. He wasn’t responding to me. He tuned me out. He would spend days on end in bed. The only time he would get out of bed was to play video games. A grown man 30 years old playing video games full time. I told him to stop, he wouldn’t listen. I then told him I was going to divorce him which would disrupt his way of life. He threw a tantrum but at the end of the day he had to listen to me because he wasn’t working anymore. He was a full time couch potato. I suggested marriage counseling. He refused because he “didn’t want to leave the house.” I found Regain through searching for online marriage counseling and he still gave me a terrible excuse, “it won’t work.” I told him to do it or that’s it. It has been more than 6 weeks now. We have sessions together with the therapist and also separately. I hear my husband crying during almost every session. I didn’t realize his problems were so big and cut so deep. He still won’t fully open up to me but at least we have been able to have some resemblance of a relationship. This wouldn’t have been possible without Regain. Say what you want about therapy online but this is the deal deal. Our therapist made a point to speak to us together and separately. I also hold a degree in psychology and was impressed to see the proper steps being taken by our therapist. Blaming was left out, just cold hard facts and real questions that needed to be answered. I’m happy to see that not everything online is a scam.

  8. Avatar Meredith C. says:

    Rating

    10

    If you’re looking for marriage counseling and you’re always on your phone or computer, it’s not even worth it to go to an office for therapy. Regain is very convenient. I was connected with Kim G. Was a complete blessing. For years I thought my marriage was over especially because in my mind my husband was solely to blame. My actions had little to do with it right? Apparently I was dead wrong. Kim showed me that changing MY actions will result in new thoughts and feelings. This complex yet simple change made a huge initial impact. From the very first week I saw an improvement in basic communication with my husband. We’re still working on a lot of other issues but it’s been a heck of a lot better so far. It’s been 5 weeks total. Kim provides amazing service. If you’re not paired with her, I strongly recommend you write in and ask to be paired with her.

  9. Avatar Roy D. says:

    Rating

    8

    My wife cheated on me. We decided to do couples counseling in an office. That didn’t work out. As a last resort, we switched to online therapy via Regain. Our therapist through Regain was actually a lot more helpful and insightful than our live/in person therapist. In the end though, I’ll spare you the details but it didn’t save our marriage. I will however give a good rating here as I can attest to the quality and professionalism shown by my Regain therapist.

  10. Avatar Kent W. says:

    Rating

    1

    Sometimes I come to the Regain site and it’s $55 per week. Sometimes it’s $45 per week. And sometimes it’s even as low as $35 per week. WTF?! Anyone else experiencing this?

  11. Avatar Gabe G. says:

    Rating

    7.5

    I like the ability to stay anonymous with Regain. I have spoken to my therapist only via chat so far. I’d like to get my wife to join but to be honest I can’t bring myself to ask her. She doesn’t know I think we need therapy. Right now I am in it all by myself. It feels nice to receive some help but I oftentimes fear that my therapy won’t be complete without my wife involved in it.

  12. Avatar Heather T. says:

    Rating

    10

    Needed couples counseling or so I thought. I convinced my husband to try online couples counseling with me. We sign up for Regain and have our first interaction with our therapist. Our therapist then recommended that we use separate accounts. I asked if this was because she wanted to make more money and she said no. I was hesitant but I said “screw it” I can cancel at anytime anyway. I had nothing to lose. So we created 2 separate accounts. Apparently our therapist wanted us to do individual counseling before having a counseling session together. We each had 4 individual sessions. After that we canceled one account and used the other together. If your therapist recommends this, do not be hesitant. Listen to what they are saying. By me and my husband having separate accounts, we were able to open up a lot better with our therapist when it came time for a dual session. Overall, this past month with Regain has been very beneficial for my marriage.

    • Avatar Charlyteen R. says:

      That’s what I feel me & my husband would benefit from. We’ve had in person therapy before, but every time it was as if the therapist was being Biased towards me. But if we had separate counseling as individuals the therapist may have a better understand of each person which can enhance sessions as a couple. But when you had 4 individual sessions did you guys have to pay for ththe whole month or just a week or so of it?

  13. Avatar Sharon B. says:

    Rating

    7

    My counselor asked us a lot of questions initially. It was frustrating but in her defense she needed to get to know us better. I thought that the questions would stop after 1-2 sessions but they continued for almost an entire month. It felt like a test for a month straight. I actually came to write a pretty bad review here about a week ago but decided to give my counselor one more shot. I asked her to stop with all the questions and to focus on providing actual therapy. As I expected she replied that she needed all the information possible. We then set up a video chat which was wonderful. I asked her why we couldn’t do this before as she could have gotten all the answers to all those previous questions in a more timely manner. She didn’t give me a really good answer, which I was upset about. Nevertheless, the therapy itself was good. We had a solid connection with her, me slightly more with her than my husband with her. So far we are seeing changes in our relationship. I’ll try and update with another review once we complete therapy for good.

  14. Avatar Shavonne F says:

    Rating

    6

    My partner and I signed up for Regain as he has aspergers and has had addiction in his past. I have ADD. We specifically asked for a non religious therapist and three times now they have paired us with religious therapists. We signed up for couples counseling and they even paired us with one that didnt do couples. The first therapist quit Regain a week in. So now we are over a week in and do not have a therapist. Getting ahold of Regain is IMPOSSIBLE which does not make me feel good.

  15. Avatar April E. says:

    Rating

    8

    $45/week is a great option. I don’t necessarily agree with Justin’s review below of how Regain is a replacement for face to face counseling, but it nevertheless is a good option for what it is. If you are going to use this service, I would try and use video based therapy as much as possible, even if you are using Regain alone (i.e. not with your spouse). Couples counseling needs more personalization and intimacy, unlike people who are depressed or anxious who can get by mostly with chat based therapy. So just make sure to set up video therapy as much as possible.

  16. Avatar Justin R. says:

    Rating

    10

    Regain counseling says they are not a replacement for face to face counseling but I beg to differ. Our in office appointments almost caused a divorce. By using Regain though, my wife and I were able to initially separate our therapy sessions. We started off with separate therapists and after roughly 10 weeks we decided to use one therapist together – Amber Priestley. We still communicate with Amber separately for the most part but we also have bi weekly video sessions together with her. This has quite literally saved our marriage. There was a HUGE disconnect between me and my wife. Both of our emotional systems were severely affecting our basic behavior toward one another which created a wealth of problems between us. Amber took a liking to us and bothered to understand how both of our emotional systems operate, which enabled her to created effective options for solving our issues.

  17. Avatar Theresa G. says:

    Rating

    10

    Regain connected me with Laura Pengelly after I answered the questionnaire. She has been very receptive and interactive at the same time. I was worried in the beginning because you have this notion in your mind that marriage counseling involves two people. This isn’t true as the review above mentions. I started marriage therapy *on my own* without my husband. I still have yet to convince him to join me but I am confident now that I will be able to do so. This confidence in large part came from Laura. There was no way I could have gotten to this level with her. Also, by improving on my own behavior, I have seen nice sized improvements in my relationship already. Once my husband joins I am certain things will get much better. We were arguing nonstop almost daily for a little over a year. That has now dropped to once or twice a week, and that’s just on my adjustments alone. Regain is an amazing service.

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The information presented on this has been compiled by our editorial team, and although we make every effort to keep it up-to-date, misrepresentations and inaccuracies in the data are possible. We recommend that you contact the providers listed below directly to verify any information that may be of interest to you. The ratings in our listings are based on our research. Some of the providers listed pay referral fees to this website and even provide us with additional access to their platforms, which may at times impact the order and manner in which they are presented. We take no responsibility for the accuracy of information listed below, though we do update it regularly. This information is subject to change at any time.
ReGain Counseling

Editor's Rating:
9.1
Plans from $65 per week
Visit
ReGain Counseling