Amwell's Therapy Services Review

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 — Updated December 22, 2021

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Average Price:
$109 to $129/session
Mobile Apps:
iOS, Android
Session Types:
Video, Phone
Editor’s Rating​

Technology has made a major impact on today’s healthcare system and made it possible for people to access more advanced medical services in ways that were never possible before. While technology has undoubtedly impacted modern medicine in many ways, one of the biggest changes has come in the form of telehealth services.

Thanks to companies like Amwell, patients from all over the country can instantly access real, board-certified medical professionals, 24/7 all from their phone. No crowded waiting rooms, no waiting for days to get an appointment and no driving through traffic to see a doctor. Seeing a physician has never been more convenient thanks to telemedicine services and patients of all types are starting to take notice.

Telemedicine already has the seal of approval from the American Academy of Family Physicians and the American Psychiatric Association, as well as the American Academy of Dermatology, and Amwell is one of the leaders pushing the charge on this new frontier of medicine. But, how does this all work, and what can customers expect when turning to Amwell for professional therapy. Let’s take a deeper look.

Company Profile:

Amwell, or American Well, is a 24/7 online telemedicine service that patients can access from their web browser or from the company’s smartphone app. They are the nation’s largest telehealth company. This healthcare service treats common non-emergency but urgent care conditions all for a set fee per visit. The price of these appointments is designed to be a fraction of the cost of a standard emergency room visit (and not much higher than the average co-pay).

AmWell Company

According to Amwell, they designed their services for those who have trouble fitting a doctor’s appointment into their schedule, are unsure if they should go to the emergency room or not, and those who want to see their doctor but have found their office is closed. Amwell is also set up to help those who need a second opinion, don’t have insurance or who simply need advice from a family member or loved one.

Signing Up:

If you are ready to be treated by one of Amwell’s medical professionals, signing up is easy. You can start by either visiting their desktop site at or by downloading their app on your smartphone. When you are ready to schedule your doctor’s visit, here’s how the process works.

  • Fill out the prompt form and let Amwell know if you have insurance. You do not need to have an insurance provider in order to use this service.
  • Once you have let Amwell know about your current insurance plan, you simply need to create an account by entering some basic contact information and to create a profile with the company.
  • You will also be asked if your employer has a Service Key. There are many companies that offer free or discounted care through Amwell as part of their benefits package.
  • You are then taken to a page where you can choose what type of services you are interested in; there is also an option to access the website in Spanish.

Registering through the site or through the app is simple and only takes a few minutes. Once you have registered through Amwell and chosen the area of specialty you are interested in, you can quickly make an appointment right away or schedule an appointment later on at a time that works for you.

Signing up only takes minutes and you can choose your doctor when you sign up for an appointment.

AmWell Choosing a Therapist

Just like any other doctor’s appointment, during your visit, your doctor will talk to you about your medical history, your symptoms and perform an exam through the video platform. Your doctor may also recommend treatment, including prescription medications or lab work during your visit.


There is a set fee for therapy visits at Amwell. Of course, depending on your coverage, your insurance company may cover all or some of this visit. The standard rate for those without insurance is between $109 and $129 per session, which typically lasts 45 minutes.

Usability (Desktop & Mobile):

Amwell is designed with usability in mind. Signing up takes minutes and the entire process was created to be simple and streamlined. Their app and their desktop site are both easy-to-navigate and use prompts to make sure that you are following along and getting where you need to.

Signing up is simple and when it is time to talk with a doctor, you simply need to press a button. If you can use Skype or Google Video, you can use this platform. There are, of course, customer service representatives available should you have any issues accessing the platform.

AmWell Usability

When you are done with your appointment, you will be prompted to leave a review and provide feedback on your experience. This will not only help the company make sure that their providers are offering excellent care, but it will help other future patients as well.

For users who don’t have a smartphone or computer, the company also has a direct line that will connect you with a doctor through phone, if necessary. You can call the company at 1-844-SEE-DOCS.

Support & Effectiveness:

The most important part of Amwell is the medical professionals behind this company. Amwell has taken the time to choose highly-qualified, experienced doctors and therapists for their platforms. They are available 24 hours a day, seven days a week. They are able to prescribe prescriptions, refill prescriptions, fill out sick slips, order lab tests and more.

What Does Amwell Treat?

When you sign up to make an appointment with Amwell, you will quickly see that the company has a number of different specialties. This service is not meant for emergency situations, in which case you should call 9-1-1, but does offer Urgent Care services for when you need to speak to a doctor right away.

Amwell has service providers in the following areas:

  • Medical
  • Children’s Medical
  • Psychological Therapy
  • Adolescent Therapy
  • Psychiatry
  • Dietary and Nutritional Counseling
  • Breastfeeding Support
  • Dermatology
  • Family and Couple’s Counseling
  • Functional Integrative Medicine
  • Urgent Care

The most common issues that Amwell treats are everyday illnesses like bronchitis, cough, flu, UTIs, diarrhea, vomiting, depression and anxiety. They are able to fill prescriptions or prescribe medications and will send your prescription directly to your local pharmacy.

Confidentiality & Privacy:

Like any quality company that works with health records, Amwell is serious about patient privacy. The company is fully HIPPA compliant. The website also has a number of encryption and security measures on their website so that you can rest assured knowing that your information is safe and secure whenever you provide data through the website.

Specialties and Areas of Expertise For Counselors:

If you are interested in mental health services, Amwell has trained and licensed psychiatrists and psychologists. They are available to help in the following areas:

  • Anxiety
  • Stress
  • Depression
  • Postpartum Depression
  • Miscarriage Loss
  • Family and Relationships
  • Bipolar Disorder
  • Fatigue
  • Dysthymia
  • Mood Swings
  • Grief
  • Addiction
  • Trauma
  • PTSD
  • Insomnia
  • Panic Attacks
  • Schizophrenia
  • Psychosis

Bottom Line:

Amwell is not only the among the largest telehealth company in America right now, but one of the most highly-rated. Thanks to their dedicated staff of expertly trained doctors, patients from all over the country can quickly and easily get the care they need without having to drive to an office, wait in a waiting room and pay more than double the price to see a physician. With set rates at just $109 per visit without insurance, this telemedicine company not only provides convenient care but affordable care as well.

Pros & Cons

  • All therapists are licensed and have at least a master’s level therapy degree
  • Quick signup
  • Few therapists to choose from
  • No unlimited therapy packages offered
Editor’s Rating​