Teen Counseling Review

Teen Counseling
15 Reviews
Editor's Rating:
Plans from $45 per week
Teen Counseling

Teen Counseling is an online platform designed for teens aged 13-19 as a way for them to gain access to a licensed therapist online. Teens can access the company’s discrete and professional platform through a computer, tablet or smartphone and gain unprecedented access to a fully licensed therapist who can help provide them with the counseling they need. The company also has special services for parents and guardians who are looking to get their child the help they deserve.

Other Comparable Therapy Options

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Company Profile:

The platform TeenCounseling.com was founded in 2013 with a simple mission—to help teenagers who need it the most. Teen Counseling is not meant to replace human-to-human interactions, but instead help make it easier for teens from all over the country to get access to this type of personal care. There are more than 1,000 licensed counselors available through TeenCounseling.com — all of who are independent experts who are looking for new ways to work directly with their clients.

The company’s goal is to help teenagers cope with various issues such as anxiety, stress, self-esteem, depression, bullying, eating disorders, relationships or anger. The goal is to help teens become more successful in their coping skill and to help them access resources that will provide them with guidance and support as needed.

Signing Up:

Signing up with Teen Counseling is simple. The first thing that users will likely notice is that there is a different pathway for both parents and teens to take. The platform is straightforward, easy to use and simple to navigate. This is the basic structure of how the process works:

  • You fill out a questionnaire and provide basic information regarding your situation.
  • You are matched with a licensed therapist who specializes in teens.
  • If you are a parent, you discuss your child’s issues and situations with a therapist first and then approve of the therapist. The therapist is then connected with your child.
  • Your child uses an app provided by Teen Counseling.com to communicate with the therapist.
  • The therapist is able to interact with your child over phone, text and video.
  • The entire counseling session remains confidential, but the therapist will be able to alert parents if an intervention is required.

You begin with a questionnaire, where you dictate whether you are a parent, guardian or a teen that needs help. After asking several simple but informative questions, the site will automatically direct you to a page where you can sign up.

Once you include your basic contact information, the website will match you with a licensed, board-certified therapist who can help based on the information that you provided. The company has a secure, HIPAA-compliant system.

Then you are led to the secured payment page. After entering in payment details, your child will be matched with a therapist. If you are not happy, you can always request a new therapist. Once payment has been submitted, teens will be able to access their therapist through their phone app or the online platform.


TeenCounseling.com has two different payment options available for their customers.

The first option costs $45 per week, billed monthly at $180, for unlimited text-based counseling. If you wish to receive a live therapy session under this plan, the cost is an additional $25 per session.

The second option costs $65 per week, billed monthly at $260, and includes unlimited text-based counseling as well as 4 live sessions per month.

These are extreme savings when compared to the average cost of most in-office therapy sessions. Plus, the platform accepts a variety of credit card payment options or PayPal. These subscriptions can be canceled at any time, if you feel as though the platform isn’t working for whatever reason.


Teen Counseling Checkout Page

Usability (Desktop & Mobile):

Getting started with Teen Counseling is simple. The site will guide you through every question and all of the details of getting started — but that isn’t where the company’s usability features end.

You can easily access all of the communication platforms available through Teen Counseling by logging right online to their website and entering your credentials into their interface. Once logged in, you will be able to enter into your easy-to-navigate and simple, private counseling room. This counseling room is meant only for teens and their counselors. Parents will not have access to these rooms.

These rooms are structured in a similar manner to Google chat or Skype, and are meant to be a private, safe and secure place for teens to communicate with their counselors. The platform does a great job of making all of their different methods of communication, including the live chat, messaging, video call and phone call systems, extremely user-friendly, even for those who aren’t particularly tech-savvy.


Teen Counseling Usability

The room is open 24/7, so teens can always send messages if and when they want — even if their counselor isn’t available at that specific time. Teen Counseling also offers a free app for both iOS and Android.

Counselor Support & Effectiveness:

When teens sign up to use Teen Counseling, they will be assigned one single counselor to work with. This allows the teen to develop a closer relationship with their assigned professional.

As mentioned above, Teen Counseling is not meant to replace traditional person-to-person counseling, but is instead available to make it easier for teens to access this type of counseling. Teens are able to communicate one-on-one with licensed counselors through messaging chats, phone calls or video conferences, right from the smartphones or computers and in an environment that they feel comfortable in.

The counselors are all licensed and credentialed therapists — and while they can offer many of the same benefits that teens get during traditional face-to-face therapy, they do not offer all of the same services. Through the Teen Counseling app, counselors will not be able to make any official diagnosis, fulfill court orders or prescribe medications. It is important that teens and their parents understand these limitations before they begin.

Counseling through this platform is provided in four convenient ways, giving teens the opportunity to choose how they would like to engage in their counseling sessions. These include:

  • Exchanging messages with a counselor through the messaging platform — similar to email.
  • Chatting live with the counselor during a scheduled live chat session.
  • Video conferencing with a counselor.
  • Speaking over the phone with a counselor.

One of the best things about Teen Counseling is that teens are allowed to use as many of these different communication methods as they want, as many times as they want. All four methods are included in the monthly membership rate and no additional chargers are incurred, no matter how many live sessions teens book or how many messages they send.

Confidentiality & Privacy:

Teen Counseling takes a number of steps to ensure the utmost in safety, privacy and confidentiality. The company has a world-leading browsing encryption system (SSL) while messages between you and your counselor are further encrypted with bank grade 256-bit encryption. Also, since the platforms counselors are state certified, they are subject to strict local and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical and other health information is private, and is not shared with insurance companies either since Teen Counseling doesn’t take or work with insurance companies.

There are other steps the platform takes to ensure that their teen users are staying protected. When a user schedules a phone session through the platform, the system actually calls the teen at their provided number — their personal contact information is never given to the counselor.

Teen Counseling Getting Help

Teen Counseling – Getting Help

When you talk with the counselor, all of the information shared is kept entirely private, even from parents. In fact, parents are not allowed into the private counseling rooms for teens and their counselors. It is meant to be a safe space. While Teen Counseling and the counselors working through the platform will keep all information shared completely private, there are a few exceptions that are designed to help protect you and others. This includes:

  • If you are planning on hurting yourself or committing suicide.
  • If you are planning on hurting others.
  • If you share information indicating you know someone is being abused or neglected.
  • If you share information stating an individual under 18 is being abused or neglected.
  • If you share information indicating an elderly person is being abused or neglected.

These exceptions are clearly detailed on the Teen Counseling website and are made clear to all users so they know of situations where their private discussions may need to be exposed to others. Overall, the platform does a wonderful job of keeping information secure and private, and in providing teens with the information they need to understand what information will be kept private and what will not.

Teen Counseling’s Counselor Qualifications:

All counselors available through Teen Counseling are licensed, trained, and accredited at the state level. The counselors are independent professionals and are thoroughly vetted, however they are not employees of Teen Counseling. The team of experts are licensed, trained and experienced:

  • Psychologists (Ph.D/Psy.D)
  • Marriage and Family Therapists (LMFT)
  • Clinical Social Workers (LCSW)
  • Professional Counselors (LPC)

Due to the structure of this counseling service, while these professionals will be able to provide advice, they will not be able to prescribe medication or give official diagnosis through this platform.

TeenCounseling Therapists

Meet the Counselors

Once you have filled out your initial questionnaire, the platform will take a look at the answers to your questions and match you with a counselor based on the type of issues reported in the original inquiry. This way, teens will be matched with someone who has the training and experience necessary to provide them with the specific type of counseling they are looking for.

Specialties & Areas of Expertise:

Teen Counseling is designed with teens in mind, which is why it covers so many areas of mental health, all of which are common issues that teenagers today can face. The goal of Teen Counseling is to help young people with any type of situation imaginable which include but are not limited to:

  • Addiction
  • Anxiety
  • Anger
  • Bullying
  • Career Choices
  • Conflict
  • Coping Skills
  • Depression
  • Eating Disorders
  • Family Issues
  • Grief
  • Health
  • Intimacy
  • Life Transitions
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping Issues
  • Social Behavior and Challenges
  • Stress
  • Substance Abuse
  • Trauma

If you are struggling with a topic that isn’t listed, it is still a smart idea to reach out to Teen Counseling to see if one of their trained professionals can help. According to the company, signing up for this platform is not the right solution if any of the following is true: you have thoughts of hurting yourself or others, you are in an emergency situation, you are required to undergo court-ordered therapy or counseling, or if you are unable to reliably log on to the internet. Teen Counseling does a great job of detailing who the site is for and what it is not for, to help make sure all teens interested in getting help are going to the right source for assistance.

Bottom Line:

There are so many teens out there who need professional counseling, but who are unsure of how to contact a professional for help. Teen Counseling fills this void for many teens who need this type of help. They don’t just offer teens with access to an adult, but they also provide teens with person-to-person interactions with fully accredited and licensed mental health professionals. The unique thing about this platform is that it not only provides a discrete and convenient way for teens to get help — through the devices that they already use every day — but it can also help parents as well. The website makes it easy for parents to get started so they can step in and make sure their kids are getting the private, personal counseling that they deserve.

Visit Teen Counseling

Teen Counseling





  • Specializing in counseling teens
  • Therapy by text, phone, chat and video
  • Mobile App
  • HIPAA compliant

Comments 15

  1. Avatar Melissa G. says:



    Couldn’t have asked for a better service for my teen. For years, it has been tough for me and my child to connect. He won’t open up to me. He won’t talk to me much. Nothing. As such, this has led to him figuring out a lot of life on his own. I have tried in so many ways I just cannot get through – maybe because I’m a single mother, I am lost at this point. I tried in office therapy too but he was so stubborn with going to that. So I told him to try this platform, he can use it on his phone whenever he wants. He didn’t use it much to begin with but over time he started trying it. I wouldn’t press him to use it directly but I would let him know that I am paying for it so he may as well try it. That seemed to work thankfully. In any event, he had no coping skills and a lot of self esteem issues. Of course that led to some bullying in school. Over the past few weeks I have seen a huge boost in his confidence and overall demeanor. I am hoping that this isn’t just him swing from one end of the pendulum to the other like regular teenage behavior. I am hoping that this will stick with him so he can lead a normal life. For now it looks like the therapist is doing her job. I really hope this is the case.

  2. Avatar Jay B. says:



    Wonderful service for us. Big improvement in our child’s daily anxiety and stress levels. Would recommend this service to any parent.

  3. Avatar Jennifer S. says:

    My daughter has had a horrible experience with this site. We were assigned to 4 different counselors in a month. She literally ended up having no therapy and was in desperate need of help. The first counselor was assigned for a week- and then he told that he does not work with teens (after being assigned for a week). The second therapist did not do video or phone counseling, only via email (despite the fact we requested video or phone). The third one literally did not show up – for several appointments in a row and then we could not reschedule for another week. That’s how we ended up with no therapy whatsoever while trying to be “permanently” matched to a therapist. In addition, there is no customer support,. They just continually offer to match you to another therapist – which takes a week to get on their schedule. There is no live support via phone or chat. They will only email you back and it takes days to get a response. Absolutely horrid experience- in the end was damaging because my daughter felt none of the therapists liked her and she was totally unsupported and worse off than if she had never joined the site.

  4. Avatar Gracelyn R. says:



    The sign up process is more difficult than I thought it would be. I guess that’s because of the nature of the service. I guess it’s to protect themselves since they’re dealing with children. But I have to say – this has turned out to be a pretty decent counseling option. My child is responding to the therapist and FINALLY lets me in on some of the counseling she has received! That never happened when I took her to a local psychologist. Nevertheless, as happy and thankful as I am, I am still not sold on the fact that this is the number one solution for everyone. This is after all still relatively new for me and my child, let’s see how it continues.

  5. Avatar David S. says:

    I signed up for TeenCounseling for my daughter. The counselor that was assigned said she wouldn’t do phone or video chat, only text. After requesting a new counselor, they said that we weren’t a fit for their services and closed our account. False advertising!!!
    From their website…

    How does the communication with the counselor work?
    Counseling is done in four ways:
    Exchanging messages with the counselor
    Chatting live with the counselor
    Speaking over the phone with the counselor
    Video conferencing with the counselor
    You can use different ways at different times as you wish, based on your needs, availability, and convenience. All these four methods are included in your membership with no additional charges and regardless of how many messages you send or how many live sessions you have.

  6. Avatar Kira O. says:



    Just started using this in late June. I am a 17F. It’s nice to have someone to talk to who doesn’t judge me. It’s also nice not having to see someone in person. I think I communicate my feelings much better over texting. I think my parents like the therapy for me too, I hope they continue paying for it.

    • Avatar Philip W. says:

      This was good to know because my parents have told me about this but I thought it was a waste of time. Thanks for the pro tip.

  7. Avatar Harry M. says:

    On the one hand, my daughter says she loves this service. On the other hand, I have no access to information about what goes on in the therapy sessions and chats she has. The confidentiality aspect of counseling is understandable but my daughter still lives in my house. She is a minor and her mental wellbeing is not in the right state. As a parent, I should have more access to her sessions. Where’s the oversight? How do I know the therapist is good? People have said to me that as long as my daughter is showing progress then I shouldn’t worry but I disagree. The progress is great but there needs to be at least one other professional or licensed person overseeing the exchanges.

  8. Avatar Reed L. says:



    It took a long time until I found the right therapist for our daughter through Teen Counseling. We were very weary at first because let’s face it – we all have a specific understanding of how therapy is supposed to be. You take your kid to an office, you wait outside, and then you take your kid home. But since today everything is done with an app, and since our kid is constantly on her phone, we decided to try this. The feedback I have gotten from my kid is that the messaging is helpful. She feels like she always has someone to talk to. I’m sure this is great but my wife and I are still weary. How can therapy work if you have to wait for a reply? Kids can’t just call/text in the middle of school or other events. While my daughter seems a little more upbeat and positive these days, I’m not sure if it’s due to her Teen Counseling therapist or something else. We will stick to it as it seems to be working but honestly I’m just not sure.

  9. Avatar Nicole M. says:



    My son has been the victim of constant bullying since the start of this school year. He’s in 9th grade so you could only imagine what he’s going through. His behavior at home went downhill, but not in an aggressive manner. Once a super ‘happy go lucky’ type of kid had all of a sudden become silent. I went to the administration early on. Nothing. No results. The bullying continued. I went to the parents. That helped temporarily but it ultimately came back to hurt my kid even more. I then offered therapy to my kid before my last resort, which was to pull him from this school altogether. He declined primarily because of the stigma of therapy. So I looked online into other viable alternatives and came across Teen Counseling. My son was hesitant but I told him it was virtual therapy and that he didn’t have to go anywhere. He started off with therapy from his bedroom. Now he has no problem ‘talking’ to his therapist on the go. More importantly, I have noticed a significant improvement in his behavior and overall demeanor. I finally mustered up the courage to ask him about it. He said he has learned a lot from counseling and how to deal with the bullying. On a whole, even though the bullying still exists, it has gone down considerably. This type of internet counseling has really made a massive difference is my son’s life.

  10. Avatar Ethan D. says:



    I was in a very unique spot. My son signed up for military school. In short, it didn’t go as planned, and that’s an understatement. Teen counseling has helped him tremendously with all of the issues he was going through. He’s no longer in military school, but now has a job and is motivated to not only get up but to improve his mental state mostly thanks to his therapist. This is huge because he had no desire to do that for months after he left the school. The only downside I see is that I sometimes need to remind him to use this counseling resource. But at least he is using it and overall seems to be happy with the service.

  11. Avatar Tina J. says:



    Depression runs in my family. I’m not sure if it’s genetic or not but it certainly seems that way. As a user of online therapy myself, I decided to sign my teenage daughter to an online therapy platform. I currently use Betterhelp so I decided to write in and ask them about therapy options for teenagers. They pointed me to Teen Counseling. My daughter has now been with them for 3 weeks. I feel a need to write a review to let other parents know the deal. This may not be for everyone but when it works, it works. It’s as if my daughter is a completely different person. She enjoys hobbies she lost interest in, things she used to love. She has a lot more energy now. She no longer has a hopeless outlook on life. She has successfully moderated her eating habits and is getting back in shape. I have become an avid advocate of Teen Counseling. This service has been nothing short of fantastic.

  12. Avatar Clair R. says:

    I signed up my daughter about a week ago. So far, her counselor has made a concerted effort to really help. However, I’m still unsure how much it’s helping. Online therapy is great in theory but I still have doubts in reality. My daughter has yet to use the video therapy option which I have heard makes a big difference. However, I just can’t see how that will drastically change the dynamic of her therapy sessions. Perhaps it is better than chat therapy but it can’t be THAT much better. I’m approaching this with caution as I don’t want to get my hopes up. I hope it works out but I have already looked into traditional therapy options as a backup plan just in case.

  13. Avatar June B. says:



    This has been a true life saver. Two of my children are using the teen counseling platform. They have both mentioned that it’s like talking to someone on Reddit which is apparently an anonymous social media platform…except they are talking to someone professional which helps greatly. I highly recommend this counseling if you have a teen going through anxiety, stress, depression or anything else.

  14. Avatar Fred K. says:



    Daughter came home one day and opened up that she has depression. I told her that’s not a professional diagnosis. Took her to a therapist who verified moderate to severe depression. Had her going to therapy sessions right away but our healthcare barely covered any of the cost. I was stuck paying more than $150 per session. That wasn’t sustainable. Asked her if she minded online therapy as it’s cheaper and she said she had no problem (it happened to be she wanted to change therapists anyway). Got her signed up to Teen Counseling. It’s been four days and she’s already told me it’s been helpful. Her therapist is working with her day in and day out just like an in office therapist. In short: so far so good; hopefully it continues. I NEED it to continue.

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Teen Counseling

Editor's Rating:
Plans from $45 per week
Teen Counseling