Talkspace Review

45 Reviews
Editor's Rating:
Plans from $99 per week
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Talkspace

If you were to compare all of the leading online counseling services on the market right now, you would automatically assume that Talkspace is a prime destination for people looking to live better, happier lives. This is no surprise being that Talkspace has been mentioned in the media more than any other online therapy service, including their largest rival, BetterHelp. CNN, The Wall Street Journal, Fox News, Mashable, Yahoo!, The Verge, Business Insider, The Huffington Post – this is just a shortlist of media coverage Talkspace has received. Is it because they have raised close to $30 million in funding? Is it because they are excellent at branding their service? Or is it really because they have an all-around terrific service? Let’s take an in-depth look at the Talkspace service.

Other Comparable Therapy Options

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Faithful Counseling Logo

Company Profile:

While Talkspace doesn’t reveal figures, back in June 2016, TechCrunch noted that over 300,000 people use Talkspace as their online therapy solution. That certainly puts them in the big leagues, and likely in the top 2 spots. So, what makes them so special? Oren Frank, the CEO of Talkspace, along with his wife Roni, founded Talkspace back in 2012 when Mr. Frank was in need of therapy. He noticed a huge issue: the entire mental healthcare system is broken. And while the people who work in this field may have good intentions, Mr. Frank realized they don’t have the tools to fix it. So he and his wife started Talkspace and, along with an incredible team, steadily built up the company to where it stands now. It also helped that Mr. Frank had a ton of experience in the marketing and publicity fields, as he was a blogger in the past for The Huffington Post.

talkspace services

 

Signing Up:

The very process itself of getting started with therapy can be stressful for many people; adding the technology component to the mix, even for people who are otherwise tech-savvy, will just add to this stress. Talkspace understood this from the start and thus set out to create the most straightforward method for joining their service. When you get to their website, you are greeted by a ‘chatbox’ of sorts where you type in your question or comments to a therapist, enter an email address, a password, and a nickname. Once you have completed this, you are led to a secured chat room. It is here that you can ask the therapist more questions about online therapy or what you are experiencing. It is important to note that this is just an introductory welcoming to Talkspace. While you will be chatting with a certified professional, this won’t be your specific counselor. Rather, you will need to answer a few questions from the therapist and pay to use the service, and only then will you be paired with a counselor. However, you can speak with the counselor or ask as many questions as you’d like in this introductory chat room – there is no limit. Additionally, the beauty of Talkspace is that they use IBM Watson for pairing purposes. IBM Watson is a computer system that uses predictive modeling. Using this system has enabled Talkspace to see wild success, as the overwhelming majority of the time customers are happy with the therapist they are paired with. If for some reason you are not happy, you can always write to Talkspace and request a change.

Pricing:

Talkspace offers 3 standard therapy plans from which to choose. The most popular plan is called Unlimited Message Therapy Premium and includes unlimited messaging and 1 live session each month via one of their included communication features. The cost of this plan is $79 per week, billed monthly at $316, but if you commit to 3 months, you can save 10% off that price. In addition, committing to 6 months takes 20% off the standard rate. The LiveTalk Therapy Ultimate Plan, which they appropriately describe as being the best value, costs $99/week, billed as $396, and includes unlimited messaging plus 4 live therapy sessions per month. They also offer couples therapy starting at $99 per week. Overall, they may not be the least expensive brand on the market, but they are pretty close.

Talkspace Pricing

Usability (Desktop & Mobile):

While Talkspace delivers a solid online therapy solution, the standout ‘feature’ is certainly its usability. For starters, desktop messaging takes place in the aforementioned chat room. Though the chat room is simplistic and provides good functionality, the Talkspace mobile app is really what users enjoy. This is because, from the beginning, Oren Frank (CEO of Talkspace) understood the “on the go” nature in today’s world. Thus, his crafty team of developers turned a new technology into a world-class platform. The Talkspace app is available on iOS or Android. When you enter the mobile chat room, it mimics the SMS layout of your smartphone, so there is a familiar feeling with no learning curve whatsoever. You are, of course, able to see prior chat history between you and your counselor. This is helpful because not all of your chats will be in real-time. In sum, TalkSpace delivers a chat platform geared toward providing an excellent user experience.

Communication with the therapists takes place via text, video and audio messages. That means it’s not in real-time. As a user of this service, your therapist will hear your message and respond with a message when he/she is available. However, it’s important to note that Talkspace’s packages all include daily responses from the therapists, 5 days a week.

If you opt for a plan that includes live sessions, then note that those sessions will take place via their mobile app only, which includes video conferencing. This may be a bit limiting for those that prefer to conduct their video sessions on the larger screens of their desktop devices.

talkspace qualified therapists

Counselor Support & Effectiveness:

Talkspace paired me with R.J. McNicholl, an LCSW from Illinois. I was disappointed to be matched up with a therapist not located in my area, though I realize that practically it really doesn’t matter where he’s from. R.J. turned out to be great for me as he was insightful and listened to my issues. He provided me with some profound analogies on how to deal with my emotions which, to my honest surprise, shocked me. We’ve all heard the stories about lame, cliche analogies used in therapy sessions, but after speaking with R.J., I must say don’t mock it till you try it!

Additionally, though success can vary, the overall consensus is that online therapy’s effectiveness is top-shelf. The main reason is that the sooner you get help, the more effective it is. Scheduling an in-office therapy appointment can take days or weeks. Talkspace eliminates that wait time since your therapist is always “with you.” Moreover, Talkspace provides unlimited texting, which means that not every interaction is a transaction. This also helps increase effectiveness because many people view their therapists as professionals doing their job with a focus on money rather than viewing them like people looking to genuinely help the person in need. Since Talkspace has unlimited text for a fraction of the cost, it’s obviously not about the money; this provides a sense of comfort for people wary of the therapist’s true intentions.

And, for good measure, Talkspace employs a board of advisors whose job it is to maintain the effectiveness of the service by performing rigorous, periodic testing.

Confidentiality & Privacy:

Like any major company that deals with health records, Talkspace takes a tight security approach to how they conduct the safekeeping of data. Talkspace is HIPAA compliant (both their website and mobile app), and they use SSL encryption for protection. Furthermore, Talkspace enables you to create a unique password for your mobile chat room for an additional layer of security. The only critique some users have is that Talkspace does not delete your chat history. However, this is because they don’t have access to it (only you and your therapist do), as it’s against federal law.

Talkspace’s Counselor Qualifications:

All Talkspace counselors are certified professionals in their respective states and they all hold at least 3,000 hours of hands-on experience. It’s important to mention that not all Talkspace therapists must be licensed within the United States. Remember, you can always request a change if you don’t like your therapist. Don’t just give up on the service if you aren’t happy with who you were paired with. Talkspace therapists have all sorts of backgrounds. From PhDs and LMFTs to LPCs and PsyDs (and many more), Talkspace covers virtually every field in the mental health categories.

talkspace guide to overcoming stress

Specialties & Areas of Expertise:

As mentioned above, Talkspace therapists cover every area of mental health. These include, but are not limited to:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • LGBTQ
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

While Talkspace provides a robust package of features, its main selling points are accessibility and affordability. In addition to this, Talkspace has done a fantastic job helping people understand the other various benefits to its service: anonymity, stigma-free, simplicity and comfort. With unlimited access to top licensed professionals for a mere $79 per week, it’s no wonder over 300,000 people currently use their online therapy service.

Talkspace

$99
8.5

Rating

8.5/10

Features

  • All therapists are licensed and background-checked
  • Therapy by chat, video and audio message
  • HIPAA compliant

Reviews 45

  1. Avatar Ben says:

    Rating

    0.5

    If you sign up for this service, good luck trying to quit. They harass you to no end. I now need a therapist to help me process my TalkSpace experience. Sign on at your own risk!

  2. Avatar Janna C. says:

    I do not recommend this site. I paired up with one therapist, who gave short vague answers to the long explanations I gave. I paired up then with another therapist, who gave me advice on everything. I asked talkspace to pair me up with a therapist who could give me more compassionate and understanding responses, and I never heard from them – except the automatic text that showed three available next therapists, and one of them was one I talked to before! Do NOT go here if you are looking for counseling like responses. Responses that respond with emotion and compassion. Instead they will give you advice like a life coach. Counseling is NOT about advice giving. I have also trained as a counselor myself and the first rule is you do not give advice. I was truly disappointed and would not recommend this to anyone. Not even my plea to get a therapist that gave me therapy the way I wanted was responded to. Now – I only did email/text counseling. Perhaps video help is much better. But as for email help, I was not only disappointed, it left me feeling so hurt that sometimes I was left off worse than when I asked for help in the first place.

  3. Avatar Audrey W. says:

    Rating

    2

    I was on Talkspace about a year ago for about 2 months. The therapist I had was not replying as frequent as is guaranteed and was not very thoughtful about my issues. We weren’t getting anywhere, and I could tell that at that rate, it would have taken many years to help at all.

  4. Avatar Michelle Chen says:

    Rating

    3

    I was excited to try this out but very soon I became disappointed. It felt like the therapist only spent 1 to 3 minutes to respond to my text or audio. She wouldn’t respond if I sent message again on the same day. She later explained that the program will only spend 10 minutes each day for 5 days in a week, that includes reading or listening to my message. I didn’t talk to her for the first week due to myself not quite ready and there were technical issues when I did start. She avoided the question when I asked whether she would spend a bit more time with me since I missed some time at the beginning. I, in facts, didn’t talk to her 5 days a week. It was like 2 to 3 days a week when I did start. Still, her response was only once a day. She seem so robotic and un personable. When I finally put my account On Hold, to give myself some digest time, I let her know and thank her for her time, she wouldn’t even response this time.

  5. Avatar Patricia B. says:

    Rating

    0.5

    I was excited when I read unlimited texting only to find out that’s me texting and then waiting multiple hours for a quick response from the therapist. She basically told me it was a lot to digest and then I asked her a quick question about communication and she sent me a link to a DBT place in Utah for teenage girls??? Why would I want that? Did she not even read what I wrote previously? I’m a 46 yr old female and she sent me an ad for a rehabilitation center for teens. I am still waiting on a response from her and I feel like I wasted my money. I would have atleast had immediate feedback if I paid for therapy.

  6. Avatar Labby H. says:

    Signed up for a month. In that time my therapist did not ever schedule a video session or even suggest and yes I paid for this. My therapist barely interacted with me and told me to read a book after just a few short texts having decided why I started therapy. At times the responses seemed to be more robotic than an actual person. I would have switched therapists but the others offered looked like even less of a match than the one I selected, also they force you to work through current therapist and it was all too much. The book suggested is okay and provides some good tools so I decided to cancel and find something else more interactive. Trying to find a way to discuss the issues with talkspace directly doesn’t exist at least not that I could find.

  7. Avatar Raye D. says:

    Rating

    1

    My experience with talkspace was just awful and expensive. I signed up and had literally only 6 counselors to choose from, which would show up again and again as I tried to find a good match for me. I chose my first counselor based on what she described as her speciality and years of experience. I explained my issue in a detailed text and I got a reply that basically just stated who she is and some terms and conditions I had to agree to. She told me her “rules” as in that she would sign in twice a day and in most cases reply once or twice a day. Well, my first reply arrived two days after I texted her with more info first. Then the next reply times were erratic and unreliable and worse, they were short messages that had almost nothing to do with what I wrote. She would also tell me about her own life which made me feel strange. So after a while I decided to switch counselors. Both subsequent times the experience was largely the same: Slow response times, answers that lacked substance and were full of platitudes. It occurred to me that I was paying 60$ for maybe 4 or five text messages a week that, if it were face to face, would come down to perhaps 10 minutes of talking time. Even though I paid for video sessions I didn’t have a single one as the counselors kept moving them, cancelling them or telling me they had technical issues and their app wasn’t working.
    My last counselor at talkspace seemed to be the best out of the four. I thought that perhaps things would change now. She would check in with me when I hadn’t written anything for a day and was responsive to what I wrote – for about 10 days. After that response times were again slowing down, she would say that she was taking 4 days off out of a week, which would only allow for three days of messaging a week and with slow response times and low quality answers I knew I was done. Talkspace recently increased their prices again to almost 70$ a week for text only services. But they can’t back this increase up with better care for their customers, higher quality counselors or better rules. I think a company that advertises 24 hour access to therapists should ensure that clients get their money’s worth in services. For over 300$ a month I can get at least 3 weekly sessions face to face and receive much better care in a much shorter time. I’ll know if my therapist actually cares. With text therapy it seems that we customers are mostly just a chore or a quota that has to be filled, which is why it often seems like the counselor doesn’t really care about us.
    I will never do text therapy again because for me personally it has made my issues worse. I felt completely unimportant and definitely not like I was in a therapy-client relationship.

  8. Avatar Mathew C. says:

    Rating

    10

    I think the negative reviews I read above seem to be very unrealistic in their expectations. Talkspace was a life saver for me and it is my shared responsibility to state and evaluate my needs with the therapist up front. I can’t expect someone to read my mind. Due to honest conversations about what we both needed vs what we could both do, I had an amazing experience!

  9. Avatar Mary Z. says:

    Rating

    1

    I have tried using this 3 different times during my divorce. My initial therapist was perfect, but I moved to another state and she was not certified for that state so could not continue with me. The next time I switched twice and neither were of any help. The last one in this attempt I had mentioned her messages were so different and I wondered if it was even her responding at times. She went off and how she had to contact her supervisor and what I was accusing her of was against HIPPA etc…They were canned messages, replies that anyone could type to anything said, no substance. I had poured out my heart in one and I got a single line response that did not pertain to what I had shared at all. Third time was to be a charm. Nope. I just recently got the response she asked me what she needed to do for me. This is weeks and weeks in to it. I replied when you go to a doctor or dentist you tell them your problems and they know what to do…I don’t have to tell them what to do for me. That is what I’m in therapy for because I can’t figure out what I need to do for myself!! Also if you don’t renew immediately – wait they will send you a huge discount if you come back.

  10. Avatar Jessica C. says:

    Rating

    0.5

    You should try better help. They offer financial aid. Talkspace is a ripoff.

  11. Avatar Troy T. says:

    Rating

    10

    In my opinion, Talkspace is as good as the counselor that you are matched with. I was somehow matched with a counselor that has a similar work background as me. We are both from the same city. I know that the workplace assessments are irrelevant to our conversations, but somehow she is able to well when I’ve been doing better.
    I joined Talkspace because a man who I thought cared about me chose to date and eventually marry another woman. Usually it doesn’t take me long to get over rejection, but at the time it had been 2 yrs of feeling worthless. I will say that the conversations with her helped me to pull out of that feeling.

    • Avatar Ellen A. says:

      I haven’t found TalkSpace to be helpful. First, once assigned a counselor, none of the intake info was conveyed to her. She didn’t have a very structured process. And, they’ve been unable to provide a receipt for services that is acceptable by my FSA administrative company.

  12. Avatar Coco D. says:

    TalkSpace wasn’t for me. I didn’t like initially having to chat with someone who wasn’t even going to be my therapist just to get matched up. I didn’t love who I was matched up with either. She was more serious than I liked – very straightforward, which is good, but not warm and fuzzy. Also, she would take 1-2 days to reply to my messages and sometimes reply with just a follow-up question (no helpful advice) or only answer part of my message … so then I’d wait another 1-2 days for another reply. I just felt like the timeframe between each conversation was not helpful at all. By the time I hear back, I was over my thoughts. I did not do any video conferences because I found that very awkward and uncomfortable. Just wasn’t for me!

  13. Avatar Helen R. says:

    Rating

    7

    Thank you. I wondered about counseling with essentially words on a screen v a real human being. Your words helped me remember when I needed a divorce attorney (who later was disbarred) and I too was afraid of being sued. ‘Reviews’ can be done by friends and family with no one verifying its legitimacy.

  14. Avatar Jennifer W. says:

    Rating

    2

    A bit of a bait and switch and some important things are not disclosed. Everywhere Talkspace advertises unlimited but the only thing that is unlimited is how many messages I can leave for my therapist Blythe. I adored her during our time together – I felt heard and understood, but when I was ramping in a bit of a crisis, the limited amount of responses was hard to manage. She was like clockwork with her responses in that she checked and responded to messages twice a day Monday through Friday, but I started to understand that those check ins were close in time, so if I posted late at night on a Monday, I would hear back late morning on Tuesday and then unless I responded immediately I would not hear back again until the following day. I now understand that the therapists are told to spend five minutes max at each of ten weekly check ins for a total of one fifty minute weekly session. Given the price, I think that is fair. I also learned from another site that the therapist gets less than half of my fee, so for that small amount, Blythe put in a lot of time and energy and I appreciate that a lot.
    What had me running for the hills was learning that my entire conversation with my therapist could be reviewed for ‘quality’ by unknown people from Talkspace. While I am sure that this was in the disclosures up front, when I discovered this on another site and my therapist confirmed it, I became uncomfortable. I reached out to customer service and they closed my account at my request.
    I have some concerns about confidentiality on this service and learning that Phelps is not an actual client is really disconcerting. I have read about other issues and it was time for me to try something else.

  15. Avatar Laura S. says:

    Rating

    10

    Talk Space is an excellent way of communicating on a daily basis no matter what time a day around your own schedule! I signed up in 2017 and I love it! Limor my therapist is absolutely outstanding! She’s compassionate, extremely knowledgeable and no matter what the topic she’s always so helpful! Talk Space is great for self growth and going at your own pace! Thank you Limor and Talk Space as its been the best thing I can do for myself!

  16. Avatar Dan C. says:

    I signed up for one month of texting. At first she sent me “copy & paste” messages about how therapy works. I was in crisis mode and rambled on and on. She said that a “switch” is in order and told me to find another therapist. So I switched to another therapist and I learned my lesson – don’t ramble on and on. I was very clear and thoughtful on what I wrote. The new therapist told me I need to join a Church. I told her I already belong to a small Church. She said I need to find a new one because the one I’m going to isn’t working for me.

    I didn’t feel “heard” by this therapist unless it was about Church. I met a therapist at the church I was going to and I told him about this. He told me if his clients don’t want to talk about accepting Jesus Christ as your personal savior he doesn’t have anything to say to you.

    I guess this therapist on TalkSpace had the same sentiments. In any case, I didn’t want to talk about church or Jesus. I wanted to talk about my issues.

    I believe this is a deceptive practice by TalkSpace. If the therapist only wants to talk about religion they should advertise themselves as a “Christian Therapist.”

  17. Avatar Erin H. says:

    Rating

    9.9

    I love Talkspace. I have felt well cared for from the beginning. I was matched and communicating with my therapist within hours of set up.

    I have had no experience with the time crunch of replies that other people have sited. My therapist sends voice memo responses to my messages, twice a day, and the voice memos usually total around 8 minutes of her validating, summarizing, and asking further questions of me.

    Literally no complaints from me. I’m a millennial and this is my 5th therapist and she is hands down the best I’ve had. She allows me to set the pace, tone, and goals of therapy. This was also the most pain free finding and choosing a therapist that I’ve ever had. Yay technology!

  18. Avatar Ivon L. says:

    Rating

    1.4

    So I tried Talkspace for three weeks, and was very disappointed. First disappointment was when I signed up I was matched with a therapist, and received a message from her right away. Or so I thought. Turns out it was a type of automated welcome message that immediately pops up when that particular therapist is chosen. So it asked what brings me to therapy, and i give a brief explanation of what I’m going through. I never got another response, I waited almost a week.

    So I ask to change therapists, get matched with another fairly quickly. Then comes my next disappointment. It says unlimited texting, and that is not accurate at all. I was expecting unlimited live texting, with in-depth conversation about my issues. Not the case at all. She asked lots of questions at first about my history, the intake process. She doesn’t have much to say about my history. I message her about something negative I went through, which is like reopening a wound. I don’t get a response until a full 24 hours later, it’s very short and doesn’t even address my message. So this happens a few more times. I tell her about emotional trauma I experienced, and have to wait a day for a response that doesn’t really acknowledge what I told her. It almost seemed like she didn’t even read what messaged her. It was one unhelpful response a day Mon-Fri, with no direction at all.

    I got fed up and tried to change therapists again. I got matched with three therapists, but two of them are the ones I’ve changed from! The third didn’t have experience in trauma, so I asked to be rematched again. I’m told that they don’t have a therapist for me. What? I thought they had thousands of therapists? They give an option to talk with a “match expert.” The “expert” wanted to read all the messages between me and the therapist, which I didn’t really care for. I give permission anyway and I never hear from them again!

    So I wasted $200 dollars that I really couldn’t afford. I know it offers video chat but it costs more, and I could barely swing the fee for the “unlimited texting.” This experience left me confused about therapy altogether. I got no benefit from Talkspace whatsoever. Now I just feel guilty about wasting my family’s money, money I could have used to buy groceries for my kids.

  19. Avatar Daef B. says:

    Rating

    1

    From a user experience standpoint: app works well and is mostly intuitive, the security features are adequate and unobtrusive from using the Talk space therapy room. The service gives the user the ability to choose a therapist that matches their sex, and confidentiality is nice. Given your price tier, you can pay up to $79/wk. and receive weekly half-hour video sessions. Most common pricing is the $50/wk. plan for basic access to message a therapist.

    Signing up for Talkspace is a financial risk that I cannot recommend. Coming from a long relationship with traditional therapy, I found this method to be jarring and unproductive.

    From my experience, the biggest issue that I had with Talkspace is the required amount of work for you to get anything out of the therapy. Billing themselves as “therapy for the modern age” I found the service nothing but an uphill battle to acclimate to and to get even a shred of progress toward better mental health.

    My therapist recommended sitting down and writing out how I was feeling daily for a half hour in the morning and a half hour in the evening. Totaling 7hrs per week writing about myself and how I am feeling. As someone who is dealing with severe depression and anxiety, I find this incredibly challenging. I hate myself, and that is a core reason why I signed up, and I can’t just write to someone I don’t know about how I am feeling with no context or structure. To add insult to injury after several weeks of trying to write about myself, our discussions lacked any direction to improve to discuss my problems

    This led to my second month going days at a time with nothing more than “Hello Daef I’m back on the platform today” or “I’ve noticed you haven’t responded in a while.” Respond to what? Why bother talking when the only time that I’m available you’re away? My therapist never asked prompting questions beyond “how are you feeling today?” answer: not F$&%ing great that’s why I signed up. Meaning most conversations would never build into something beyond a shallow version introspective analysis.

    I originally signed up for a once per month conference call with my therapist, but my person never reached out to schedule a time. I wasted an extra $10/wk so even if you pay more for a better experience there is no guarantee that you’ll even get what you pay for. I know that you can “easily switch therapists,” but they don’t reimburse you for the time that you spent with the person who wasn’t helping and the money you wasted on their hack job service.

    I wrote this review on the brink of tears, want to know how I’m feeling? Ripped off, lied to, and screwed over. If you need therapy, I recommend trying anything else first. You probably won’t get the help you need here.

  20. Avatar Didi S. says:

    Rating

    0.8

    I had one very positive experience with Talkspace and ended up with a very negative one. Good luck if you end up with a therapist who doesn’t suit you. I got one who offered no empathy or insight. Seriously, a random person on the street would have been a better listener. I immediately canceled, yet I was still charged $151 because my therapist “set aside the time for me”! Hopefully you end up with a good therapist because otherwise you’re out $151, after only one exchange.

  21. Avatar Jenn B. says:

    I was recently diagnosed with dissociative identity disorder and needed more support than my psychiatrist or therapist could provide. I do one on one therapy with an amazing therapist who I completely trust (now). I use the unlimited text function with a therapist on Talkspace to help me identify what I need to cover during my in person therapy. While this service is not optimal for my diagnosis, my alters have the option of texting or messaging the same therapist that I do. My in person therapist and my Talkspace therapist talked and are working as a team to help me become more stable and higher functioning. I receieve insightful, well written, and professional responses even to my most rambling responses. It helps to research types of therapy before just jumping into a process one might not understand completely. There are a lot more non-verbal cues (body language, eye contact, hand movement, posture, etc…) that can be missed by a therapist if a client fails to articulate their feelings into text. This platform of therapy takes a fair amount of self awareness and strong communication skills.

  22. Avatar Sue G. says:

    Rating

    2.6

    disappointed in this service. I signed up for the highest level package. I get 1/2 video a week. The video quality has been poor, I can’t hear my therapist half of the time. A half an hour is really not enough time to get into anything and have the therapist give advice. There is a timer and you are cut off at 1/2 hr. My therapist is ok, but I don’t get much feedback outside of the video. My last video chat was very heavy and I was left feeling really low. My therapist did not send any follow up message. I feel that this has not helped, in fact, I feel worse due to the fact that I have another person in my life who I don’t feel is very supportive. I would not recommend this.

  23. Avatar Anne D. says:

    HI I have a teen son having bullying and depression issues. is there anyone you can recommend

  24. Avatar Zach S. says:

    Rating

    1

    HORRIBLE sign up process. I went to the web site, clicked “Get Matched”, took about a 10-15 minute quiz and then it gave me options to select a therapist. 3 per page. I wanted to see more so I clicked a button that would show me 3 more. It specifically said that I would be able to choose one of the therapists from the previous group even if I wanted to see more options. I saw 3 groups of 3 and then it brought me to a chat page where the person I was chatting with had no idea I just taken a long quiz to get there and my answers were not stored so I have to pay and then do it all over again and can’t select one of the therapists I was matched with previously.

    I was skeptical of online therapy, read some bad reviews but still tried to give it a try and this is the very first things that happens. Absolutely insane that this could even happen given how this company is dealing with people that are seeking help. Now I’m just annoyed and turned off all together about online therapy.

  25. Avatar Bob S. says:

    Rating

    0.7

    My Therapist was excellent.
    But when I cancelled they continued to bill me.
    Like so many other thieving businesses they always seem to bill for what you don’t get and don’t want.
    Hey it’s no problem, you send them a text and they tell you it takes 2 or 3 days to even answer you.
    Not to refund your money, just to answer you.

    Stay away from these thieves and save yourself a lot of trouble!

  26. Avatar Dan H. says:

    One bad review doesn’t bring down an industry — many bad reviews do. Everyone is smart enough to realise one bad review doesn’t mean *all* bad reviews… That said, there are a lot of bad reviews here.

  27. Avatar Michaela L. says:

    Rating

    6

    My experience with talkspace was fair.
    – CON: It was very slow to start; it took several days to find a counselor I thought was a good fit. Then a few days into texting with her, she told me she was leaving talkspace! So I had to start that process over, and find a new counselor. I was three weeks into my $316/month subscription, and had gotten nowhere. (And I was in super crisis mode. If you need to talk to someone NOW, do note that it takes a while to get the ball rolling.)
    – CON: I really craved in-person meetings. My plan was unlimited texting + 4x 30 min sessions/month; I found I wasn’t utilizing the texting very often, and the 30 min sessions via smartphone (it’s like FaceTime) weren’t doing it for me. There were lots of awkward silent moments.
    – CON: Price. I think $316/month is too expensive for 2 hours of total talk time.
    – PRO: Convenience. If you have a hard time getting to a counselor (maybe you have small kids and can’t get a sitter, or you live in a rural area, or it’s hard to leave the house) – talkspace is a great option. It’s also really nice to be able to just plop down on your couch and start a session.
    – PRO: If text messaging is your preferred mode of communication, there’s a pretty cheap plan ($49/month) where you can type your woes away, and your therapist gets in touch with you once/week. If nothing else, it’s like journaling, where your diary occasionally talks back with insight and advice.
    – In the end, while I liked my therapist, it wasn’t for me. I ended up leaving after two months to find a local, in-person counselor.

  28. Avatar Lana S. says:

    Just as you have your opinion so does he – that’s what these reviews are about. This was his personal opinion and experience. He has the right to express it. You don’t need to police people’s reviews.

  29. Eric Silver Eric Silver says:

    Hi Ashley,

    We heavily vet every review that comes through. One of our missions is to try and protect people who are interested in online therapy. We have several methods in place to check and see if a review is legitimate or not. We have removed fake reviews in the past (they generally don’t even pass our systems check in the first place) and we are not hesitant to do so. While anything is possible, it is *highly unlikely* that Talkspace pays people to post fake reviews on the E-counseling website and that somehow they make it through our security protocols.

    All the best,

    Eric

  30. Avatar Ashely L. says:

    But how frequently does she actually respond, people are sauimg they’re limited to 10 minutes a day

    • Avatar Leah B. says:

      Rating

      1.8

      It’s true their responses are minimal and it’s the part I do not enjoy

  31. Avatar Zoe E. says:

    Disappointing experience. The therapist I was matched with gave only very brief, unhelpful comments like “I can see how that would be overwhelming,” and “focus on the positive.” There was no advice given and no opportunity to discuss anything in-depth. It’s supposed to be unlimited texting but that just means you can send as many messages as you want while you wait hours and sometimes days for a pointless response.

    • Avatar Ivon.L says:

      This was my experience as well. I feel so dumb for wasting money on this.

  32. Avatar Jess W. says:

    In my opinion TalkSpace is a rip-off and I believe they are intentionally misleading people about the service they will receive. The package is called “Unlimited Texting” but what they don’t tell you is the unlimited part only applies to the client, meaning that you can text your therapist as much as you want. But after a couple weeks of only receiving 1-2 short text messages a day 5 days a week from my therapist (I was expecting a lot more), I mentioned that I thought maybe she was too busy to help me. That’s when she explained that the therapists are instructed to only spend 10 minutes a day 5 days a week reading and responding to client messages. So I was receiving very short messages containing really obvious comments like “Focus on the positive.” If I was able to do that without help, I wouldn’t need therapy! I have been in a severe depression for 9 months and I need more help than that!!!

    I can see how TalkSpace would be helpful for people with very mild depression, and I can see that it might be helpful for people with no insurance or people who live in remote locations. But for me, a normal live therapy session would cost me a $20 copay a week, and this is $50 a week. I signed up because I thought the “Unlimited Texting” meant that I would be getting MORE than I would in a normal live session a week. I feel like I got less, and paid more than double.

    In addition, they guide they provide says that by Week 3 you should be setting some goals with your therapist. I asked about that several times and told her I wanted to do that and needed her help with that but she just said it “wasn’t her job to tell me what to do” so no goals were ever set.

    While I liked my therapist and I believe she did the best she could within the confines of 10 minutes a day 5 days a week, after a month I don’t feel I’ve received any helpful advice, I don’t feel even a tiny bit better, and I just can’t justify spending another $200 for nothing.

    I also think that since they advertise a per week price they should charge you by the week instead of making you pay for a whole month up front.

    I also found out that Michael Phelps didn’t even use TalkSpace for his therapy, so I think again they are misleading people, they use him to say how helpful therapy was for him but don’t disclose that he used a traditional therapist rather than TalkSpace!

    Everything about this company is designed to mislead you. I truly feel like that $200 was a COMPLETE waste, and coming up with that $200 was really difficult for me. I really feel like they’re taking advantage of people who really need help.

    • Avatar Renee B. says:

      Sounds like the only thing you get are platitudes like everything will be OK you can get through this. well maybe you can’t. I don’t have any insurance and I desperately need some help but I guess there’s this…it sounds like this isn’t the place for me either.

      • Avatar Susan Z. says:

        Like all therapeutic relationships, I think it depends on who you get as a therapist. My therapist is very specific and does not give vague platitudes. I’ve had in-person counseling before trying this and I like TalkSpace. I work 6 days a week and also take care of my 82 year old mother so TalkSpace is very convenient. I can read my therapist’s responses on my phone and then respond to her when I have some free time at home on my laptop.

        I would recommend trying it for at least a month to see if you connect to a therapist and find it helpful. I really am benefiting from my experience with TalkSpace and I have zero regrets. NOTE: One of the things I am working on in counseling is ridding myself of my fearful self-talk and taking reasonable risks. TalkSpace was a risk – financially and emotionally – and I am glad I took the risk and tried it because it has been beneficial.

        I hope a few negative experiences by other people dont sour you on trying something that could have a genuine benefit to you. It all depends on your therapist. I have one that I work well with so it IS possible.

        Best Wishes!
        Susan

    • Avatar Stephanie S. says:

      That is a very good point you made about Michael Phelps. Seeing his commercial is what brought me here, but I didn’t even think about the fact that he never said he had actually used Talk Space. He and this company should be ashamed of themselves for doing that to people who desperately need help. Thank you for that and for sharing your experience.

  33. Avatar Susan H. says:

    Rating

    2

    Was charged for the first month a week before I was given 3 options for therapist. Was told the subscription wouldn’t begin until I chose a therapist. Wrong. Yes, I received a discount but for one less week. Also, of the 3 options I was given, 2 people in their 20s with only a few years experience (am in my 60s, retired and have been in therapy before for major life events). So I chose the 3rd person who was older with more exprience (and potentially could relate with). Wrong. I got to hear about his/her (to remain anonymous) personal issues. That’s not how it’s supposed to be.

    • Avatar Donald O. says:

      Similar problem here…. paid for my initial subscription and got completely ignored by my assigned therapist. I ended my subscription…. but then I just received ANOTHER charged to my account despite my cancellation request and now no one is answering the listed GOOGLE number….. I literally NEVER got service and despite me canceling my account, they continue to make charges….. I’m already talking to my lawyer regarding the matter.

  34. Avatar Trang N. says:

    Only coming here that I knew my Talkspace therapist didn’t make fun of me: they will answer me once a day, 5 days a week. With that money I can do pretty much valuable things: go backpacking, buy something for my loved one, give it to a homeless… Anyway, I lost that small amount of money, which is twice the price of the old laptop I am using, for nothing… and ended up downloading a free meditation app on App Store. I dont understand the existence of these platforms, to make us more stressful and confused?

  35. Avatar David S. says:

    Rating

    1.1

    I signed up and was assinged a therapist. She said she answers her clients once a day, M-F. I wrote to her my issues but she would only reply with one or two sentences and most of the time it didn’t have anything to do with what I wrote. It seemed like she didn’t even read what I wrote. TalkSpace has an option to switch therapist, which I did. I felt heard by the new therapist but she kept referring to her Church and the love of Jesus. She encouraged me to join a Church and get involved. I told her I’m not a religious person and wasn’t interested. The whole ordeal was a waste of my time and money.

    • Avatar Ashely L. says:

      Bringing religion in is not acceptable

      • Avatar Joseph S. says:

        Funny because Religion brings many people hope, mercy, love, peace, joy, comfort, compassion, guidance, community, and many other positive attributes. Sounds kinda necessary to me……..

        • Avatar Beth A. says:

          It definitely does but it’s not appropriate on this platform, especially if the client tells the therapist he is not interested in religion.

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