JustAnswer Therapist Services Review

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 — Updated March 3, 2020

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JustAnswer Medical is part of JustAnswer.com and is the largest paid question-and-answer platform where people can get real answers from real doctors who have been verified experts within their field. Instead of waiting in line at a doctor’s office to ask for medical advice you can get your questions asked from a real doctor, in real time, 24 hours per day, 7 days per week.

Company Profile:

The platform JustAnswer.com was established to help people connect with real industry professionals so they can get answers to the most important questions that they have. According to the company, they answer a question every 9 seconds. JustAnswer.com has a number of different specialties, including vets, financial experts, mechanics, electricians and more.

The company’s goal is to help people get the insight they need from real professionals, without having to spend the time and money necessary to meet with an expert for a consultation. With JustAnswer Medical, you can connect one-on-one with a doctor who will answer your medical questions. The company has verified doctors that are online around-the-clock and ready to answer questions online or by phone.

Signing Up:

Signing up with JustAnswer.com is simple. Everything on the site is clean, easy-to-read and extremely user friendly.

They make signing up very straightforward. All you need to do in order to create an account is to provide some basic contact information, a login name and a password. In order to register, you only need to be 13 years old.

If you do decide to ask questions directly to one of the medical professionals on JustAnswer.com you will need to provide payment information. At this time, you can choose to pay per just or you can enroll in a membership plan.

When you sign up with the site, you can get fast and responsive answers to your questions, 24/7 and get services that are backed by the company’s 100% satisfaction guarantee.

JustAnswer How it Works


One of the unique things about JustAnswer.com is that you can actually access information for free and can look at the past questions that people have asked and the answers they got from medical professionals for no cost at all.

If you want to ask your own question, you will be charged an initial $5 fee when you submit your question and your personal information. You will be charged your remaining balance once the Expert responds to your question.

The $5 is a deposit and will go towards the total amount due. Depending on the urgency, level of detail of your question and the type of question that you have, payments can range from $12-$90.

You can actually name your price for each question. The initial good faith deposit is meant to book your time with the Expert. Your entire payment, including this deposit, is covered under the company’s 100% satisfaction guarantee and is fully refundable if you are not satisfied with your answer. The company accepts al major credit and debit cards as well as PayPal.

In addition to paying for individual questions you can also decide to sign up for a subscription through JustAnswer Medical as well. If you decide to sign up for a subscription, you can start by enjoying a 7-day free trial.

Subscription plans include the following:

  • Free questions and answers
  • Get answers for friends and family
  • 24/7 peace of mind from real doctors and experts
  • More expert insights with access to the company’s library of expert reviews

With the subscription plan, you can ask verified Experts as many questions as you would like in any category. Subscription plans start at $30 per month.

Usability (Desktop & Mobile):


Getting started with JustAnswer.com is easy. The site will guide you through the sign up process and all you need to do is to type your question into the website and you can easily get an answer, sent directly to you. You can typically get an answer in 8 minutes or less and you can submit your questions through the program’s app or the online desktop site.

Your questions are totally private and anonymous and you can get your own customized answers as you actually talk back and forth with your Expert. You don’t just get a single short answer to a question when you ask it, you get real expert insight and one-on-one attention.

You cannot only ask questions through the website, but once you have signed up and paid your initial deposit, you can send a file or photo to the Expert as well. This is a convenient feature that allows you to provide more information to the Expert so they can provide the most detailed responses possible.

Counselor Support & Effectiveness:

With JustAnswer.com, the website is dedicated to helping people save money and time over in-person visits. You can talk to the same Experts you would find at a doctor office, without the expenses or hassle.

However, the real benefit of JustAnswer.com comes with the fact that they have some of the best Experts in the industry available to help all of their clients. If you use JustAnswer Medical, you can expect the Experts to have outstanding qualifications. In fact, every Expert that works with JustAnswer must pass their 8-Step Expert Quality Process. All of the medical experts are fully licensed and board certified.

With the Expert Quality stamp from Just Answer, the professionals will undergo a subject matter test in their respective category. The company will also verify their credentials as they undergo a screening of his or her listed licenses, certifications, education or employment. The company also has a leading third-party verification service to help them verify all of the Experts that work through their website. JustAnswer also does an ongoing review from customers, other Experts in their categories, secret shoppers and the Expert Qualify Advisory Board.

You can also check out the profiles of all of the Experts that are on the website. This includes their full profile, track record, recent General answers, feedback received and more. If you choose, you can direct your questions to a specific Expert, if you choose.

After working with an Expert, you can rate them and leave reviews, whether positive or negative. This will not only help other users who are looking for the right Expert for the job, but it can also help JustAnswer maintain quality control with their Experts and services and follow up if there are any issues.

Confidentiality & Privacy:

With JustAnswer.com, you can rest assured that your information is kept private and secure. You can sign up with an anonymous name so no one needs to know who is asking these questions. The company also has a secure payment platform, so you don’t have to worry about your information being leaked or your payment information being at risk.

At any time, you can remove personal information that was posted as part of your question. If you have asked a question that you think may have some identifying information on it, JustAnswer will remove that information for you. However, since JustAnswer is a public forum, they will not remove the entire question all together, as they want to make sure that the question (and answer) is still available to other users that may have a similar concern.

Specialties & Areas of Expertise:

JustAnswer Areas of Expertise

The goal of JustAnswer.com is to help provide quality health care insights to those who need it most, in a convenient and affordable manner. The company strives to provide expert insight to those who need it most in a convenient manner, meaning they don’t even need to leave the comfort of their own home in order to get a professional’s expertise. According to JustAnswer.com, they cover a wide range of disciplines and specializations, including the following:

  • Cardiology
  • Dentistry
  • Dermatology
  • Emergency care
  • Gynecology
  • Internal medicine
  • Neurology
  • Oncology
  • Ophthalmology
  • Pathology
  • Pediatric/Geriatric
  • Psychiatry
  • Surgery
  • Urology

If you need help with a topic that isn’t listed, it is still a smart idea to reach out to JustAnswer.com to see if one of their professionals can help. However, it is important to remember that regardless of your specific type of medical issue, there is no substitute for a doctor’s advice and a real one-on-one appointment. If you are experiencing a real medical emergency, you should visit an Urgent Care center or hospital.

Bottom Line:

There are so many people out there that are in need of professional medical advice. However, there are many people who struggle to schedule appointments, or make time to get into the doctor just to ask a question. There are also many people who are unsure if they need an actual appointment or not when they have a medical question. Waiting rooms, long lines and limited doctor’s hours can all deter many people from getting the advice that they need. With their convenient and affordable services, you can get advice from a real medical professional in a matter of minutes. It is like being able to talk one-on-one with a doctor at any time you want—all for an affordable price.

Pros & Cons

  • Very quick response times
Editor’s Rating​
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