How Online Therapy Platforms Ensure Security and Confidentiality

Online Platforms

It’s not easy to make the decision to seek mental health treatment. Yet for many, it is a choice that has transformed or even saved their lives. Online therapy is a proven option for those seeking to overcome personal obstacles through the support of a licensed therapist.

Topics that are traditionally discussed in-person are now just as easily broached online. As long as you have Internet access, you can immediately connect, at the click of a button, with a professional therapist from the comfort and safety of your home.

But while convenience, effectiveness, and affordability are obvious reasons why someone may choose online therapy, new patients still might be skeptical. The question of security and confidentiality remains. If you are doubting online therapy because you are worried about your personal privacy, keep reading to learn how online therapy platforms ensure all of your information remains safe.  

All Platforms Must Comply With Federal Guidelines

Just as you fill out paperwork when you got to your doctor’s office for the first time, you can expect the same when you begin online therapy. Prior to treatment, you will need to complete paperwork that includes highly personal and private information such as medical history and current medications.

Rest assured that all healthcare providers, including licensed online therapists, are legally held to abide by stringent guidelines determined by federal laws. You may be familiar with these government laws known as Health Insurance Portability and Accountability Act or HIPAA.

In addition, there are also state-level policies and laws applied to guarantee your information stays safe and your privacy remains protected. If you have any questions about an online platform’s privacy guidelines go the extra mile to review their standards. Always be sure to check that an online therapy platform is HIPAA-compliant before signing up. You may also want to ask about their record-keeping practices to put your mind at ease.

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Just as you would with an in-person therapist, at any time during your treatment you may discuss privacy guidelines with your online therapist. Regardless of how long you have been a patient, you can always make sure they are upholding policies and procedures.

If at any time you decide to end treatment, or simply change therapists on the same platform, discuss with your therapist how they will safely and securely destroy private information and data when appropriate

Duty to Protect

Although a therapist is obligated to protect each patient’s confidentiality, it’s important to note that there are exceptions to this rule. This is known as the duty to protect law. An online therapist may have a responsibility to warn or disclose information to third parties if they feel their client poses dangers to themselves or to others (duty to warn). Concerns regarding child or elder abuse are such examples. Because of the nature of online therapy, it may be tough for an online therapist to meet this ethical obligation. Not knowing a client’s exact geographic location or even their real name are just a few reasons this can be difficult.

Online Safety

Most top-rated online therapy platforms such as BetterHelp and Talkspace, encrypt all communication to ensure your data is protected against cyber-attacks. But as with anything done online, therapists and patients should be aware of possible online security threats to private information and data. These may include phishing schemes, computer viruses, hackers, unsecured software or inadequate security systems, unsecured Wi-Fi, device theft, and scams. Be sure to choose a unique password for your online therapy platform.

Keep your password safe and never share it. When logging on for each therapy session, be sure to use a secure wireless network and always take your session in a private, non-public location.

Although online therapy makes it easy to talk to a therapist from anywhere in the world, a busy coffee shop, noisy office, or crowded shopping area are not ideal. A private location away from other people is always preferable.

Malicious online activity could happen at any time to both patient and therapist, but computer technologists and software engineers are working hard every day to control and prevent it. They are equipped to productively combat against malicious objectives and work closely with online therapy platforms to make cybersecurity awareness, security, and prevention best practices a part of their culture. When deciding on an online therapy platform, check out their FAQ section to see for yourself how your safety and privacy stays protected.

If you’re working toward figuring out your mental health care, don’t let your fears about privacy stop you. Many professional online therapy platforms are equipped with the newest and highest-grade encryption services to ensure you feel safe and secure to communicate openly.

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Amanda is a wellness writer & enthusiast with over 12 years writing in the industry. She has a bachelors degree in Creative Writing from NYU. She is certified by the American College of Sports Medicine and the American School of Nutrition & Personal Training. Amanda is also a celebrity publicist.
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