BetterHelp Review

Founded only in 2013, BetterHelp has taken off as one of the leaders on online therapy. BetterHelp offers over 2,000 US-based licensed professionals that are certified in virtually all help areas. But, it’s not just about the sheer size of their service that has pushed more than 1,000,000 people to use their platform. Their superiority in personalization and usability, in addition to total anonymity and privacy, is unprecedented.

Company Profile:

Remember, BetterHelp started in 2013. Less than two years after experiencing rapid growth, they were bought by Teladoc, the largest telehealth provider in the country. With hundreds of employees and the Teladoc resources behind them, BetterHelp has been able to focus on making their platform the best in every area. Moreover, the one thing that truly stands out is that BetterHelp realizes that human to human contact should not be replaced. Rather, they are simply leveraging new technology to meet the expectations of today’s consumers.

Signing Up:

If usability is your concern, then look no further. BetterHelp designed one of the most intuitive platforms I have tested. For starters, you will need to sign up for an account. There is no need to use your real name or any other real credentials. If you don’t feel comfortable, using an alias is completely fine. Once you have registered, you will be led to fill out a short questionnaire in a multiple choice format.

BetterHelp Matching Process

Once you have completed the questionnaire, you will be led to the secured payment page. After entering in payment details, BetterHelp then pairs you with the appropriate therapist based on your answers, while also using their back end algorithms. It is believed that most BetterHelp customers are satisfied with who the algorithm has paired them with. If you are not happy, you can always request a new therapist. Once paired with the therapist, you will be led to a secure and dedicated chat room that only you and your counselor can access. Additionally, this room is active 24 hours a day, 7 days a week. While chats are almost always not in ‘real time,’ BetterHelp counselors make extraordinary efforts to reply as quickly as possible. Moreover, should you want actual ‘live chat,’ you simply need to schedule it in advance with your counselor. The same goes for live phone and live video sessions. All plans come with unlimited chatting – via desktop/app, phone and video – tops in the industry (generally, other online therapy providers will charge an additional fee for phone/video sessions). Starting a phone session is easy as well. You simply need to schedule a date and time with your counselor prior to receiving phone counseling.

Betterhelp Dedicated Chat Room


By now, licensed therapists across the country have heard about BetterHelp and their massive success. Thus, it is not surprising to see thousands of therapists flock to work with BetterHelp. Due to this, I was initially expecting to pay a premium for using their service. However, it turns out BetterHelp is one of the cheapest e-counseling services on the market. Plans start from $35/week and can go up to $55/week. No matter what you pay between those price points, you have access to truly unlimited chat.

Usability (Desktop & Mobile):

From a user experience standpoint, BetterHelp’s platform is very straightforward. Simply log in to your account and you are directed straight to your dedicated chat room. If you have ever used any chat service (like Google Chat or Skype), BetterHelp’s functionality is very similar to these. You send messages with the click of the button while you receive answers as soon as your counselor replies. Moreover, you don’t need to be connected to BetterHelp’s platform at all times. You will receive email notifications informing you of a reply from your therapist. Additionally, you can access the BetterHelp platform both on your desktop and your mobile device. BetterHelp offers a free app for both iOS and Android.

Counselor Support & Effectiveness:

There are those who have said that therapists cannot help people online as much as they do “in-office.” There are numerous factors involved in determining how helpful a therapist can be, many of which have to do with the individual session itself (and not the distance between you and your counselor). Knowing this, I kept an open mind when BetterHelp paired me with a therapist named Idiana Morales. Being that I currently reside in Florida, BetterHelp paired me with Mrs. Morales as she is a Licensed Mental Health Counselor (MS, LMHC) in the state of Florida. As I had started feeling anxious and stressed out for close to a year, I instantly felt some level of comfort when I saw Mrs. Morales credentials. Her specialties are stress, anxiety, relationship, family and anger (with experience in several other fields as well) – essentially the areas I needed help with. It is difficult to accurately describe how helpful Idiana was in a simple review like this. But, for the sake of professionalism and reporting, I will try my best. I am a Type-B personality at heart. Nothing ever bothered me too much. That changed after 8 years of marriage, when I started feeling anxious and animosity toward certain family members. Idiana was able to defuse several situations and enabled me to tackle the underlying issues head on, and in a considerate, timely and professional manner. Overall, the level of support given by my counselor was phenomenal.

Confidentiality & Privacy:

I have seen a decent number of people suggest that e-counseling is not safe. These naysayers claim that in the digital age, nothing is safe. Perhaps that is true, but how safe are “in-office” appointments? Your individual sessions may not be saved but your files and summaries of your sessions are very likely saved on your therapist’s office computer. This is just as susceptible to attack as BetterHelp; however, a hacker would likely have an easier time gaining access to your therapist’s office computer rather than BetterHelp’s sophisticated firewalls. BetterHelp is serious about privacy and takes several steps to ensure anonymity and confidentiality. The BetterHelp browsing encryption system (SSL) is provided by Comodo, a world leader in data security, while messages between you and your counselor are further encrypted with bank grade 256-bit encryption. Moreover, since all BetterHelp counselors are state certified, they are subject to strict local and federal privacy laws, including HIPAA (Health Insurance Portability and Accountability Act). Your medical and other health information is private, and is not shared with insurance companies since BetterHelp doesn’t cooperate with insurance companies. Overall, BetterHelp does an outstanding job protecting your information.

BetterHelp’s Counselor Qualifications:

All BetterHelp counselors are licensed, trained, and accredited at the state level, and each of them hold either a Masters Degree or a Doctorate Degree in their respective field. Moreover, they all have three years and 2,000 hours of hands-on experience, at a minimum. The counselors are psychologists, family therapists, clinical social workers or licensed professional counselors with a broad range of expertise.

Betterhelp Counselor Qualifications

Specialties & Areas of Expertise:

One major benefit to using BetterHelp is that they cover virtually all areas that people would need help with. Though this may seem like a given, it isn’t. There are several e-counseling services that do not offer a full range of areas of expertise. Some of the main areas that BetterHelp covers are:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

There are an abundant amount of reasons why BetterHelp is a top rated online therapy service. US-based licensed therapists? Check. One of the only online therapy services with a low, set cost? Check. Rigorous screening procedures of therapists? Check. Best-in-class anonymity and confidentiality? Check. More counselors than any other service? Check. Easy to use platform? Check. Fast reply times and counselors who make a concerted effort to help you live better? Double check. If you are looking for a one stop online therapy solution, BetterHelp is your choice.

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Average rating:  
 50 reviews
by Deborah W. on betterhelp

The cost of counseling in the Tampa FL area for me is about $150 per 50 minute session. Of course that is WAY out of my league. So I turned to online therapy with BetterHelp because of the $200 monthly price tag and because of their free trial. I was paired with Gabriele Cash who works with clients just outside of Tampa in the Pinellas county area. I had been dealing with a long list of issues, mostly stemming from constant fighting with my husband. Gabriele is a licensed marriage therapist which is exactly what I needed. She’s extremely understanding and completely nonjudgmental. What I liked about her is her fun yet professional attitude (emphasis on fun). There were hardly any days which seemed fun for me but when I talk with Gabriele I always have a smile on my face. I’ll pay any price for that. Gabriele provided a supportive and empathic space for me, and she ultimately convinced me to muster up the courage to drag my husband into therapy. It has now been 5 months and we are still seeing Gabriele together over video chat once a week, while also texting her throughout the week as well. We pay $260/month to Betterhelp and couldn’t be happier. She basically acted as a mediator of sorts. She gave us the opportunity to share our thoughts with each other in a professional setting, which was very important because if my husband and I did that alone it would end in World War 3. Because of this, this space created healing and since both of us changed our attitudes we both saw an incredible improvement in our relationship. Like I said, there is no price you can put on that. Both Gabriele and Betterhelp have literally been a relationship saver.

by Lisa P. on betterhelp

Online therapy was extremely new. Reading many of the reviews, I became very skeptical. But my alternative was no therapy because there was no chance I would be paying $250 per session in my local therapist’s office. Basically, I had no choice but to at least try it. So I went with 7 Cups of Tea because it is completely free. Since I did not fully understand how this online thing works, I did not exactly read what 7 Cups of Tea was all about. I just assumed that I would be connected with a therapist. Well, that’s not the case if you try the free plan. If you are not willing to pay then you are connected with some random person who they call a listener. This not only did not help but it made me feel A LOT worse! After that I almost gave up on therapy but then I saw that Better Help had a 7 day free trial. I will admit that the only reason why I tried Better Help was because of this free offer. I quickly read through the terms and conditions and saw that you are connected with a licensed counselor even during the free trial. Those first 7 days is what led to me continue using Better Help long term. I am now using them for one and a half months and going strong. I pay $180 monthly which is steep for me but considering the alternative it is a bargain. On top of this, my Better Help therapist really seems to care which is very comforting. Some times I receive a reply within a few minutes and other times I need to wait a few hours. If I really need immediate help then I will schedule a phone or video session which I usually do once a week. I strongly encourage anyone who uses this service to use the video or phone session at least once a week. It’s important to know that someone is really listening and cares about helping you. As for recommending this service to anyone else: I won’t lie. It’s not for everyone. It also takes some time to getting used to – for me it took about 2-3 weeks. Also, people need therapy for different reasons so it’s impossible to know if Better Help will help you. My recommendation is to try it for 7 days or less, just make sure to cancel before the 7 days ends if you don’t like it. If you do like it or you are on the fence, I would suggest sticking with it and to create a schedule! This is the most important thing in my opinion. Take it like you would your job. Create a schedule with your therapist. Let him or her know what hours are best for you and don’t forget to make phone or video appointments. These are super super helpful.

by Joseph L. on betterhelp

i have been traveling for the better part of 2 years now due to job requirements. i have very random hours which I thought would be a huge hindrance to my therapy sessions. i needed to cancel office therapy because of that. betterhelp has been a pretty decent replacement for my therapy needs – i am always on the go and very attached to my email which is my go to method for communicating with my betterhelp therapist chloe. my traveling has unfortunately exacerbated my depression and my relationship with my family. chloe has been able to help me alleviate a lot of my suffering by creating a custom tailored treatment plan for me. this has led to a very nice increase in my quality of life which is hard given my current traveling circumstances. i feel more fulfilled and a lot happier directly because of her. this was all thanks to the betterhelp platform.

by Susan D. on betterhelp

supposed to be around $50 per week but you are charged per month. only after I looked in the very small text did I see that. so you are locked in for at least one month after the free trial. $200 for one month is not bad compared to counseling in-office and the service does work but better help should still be more upfront about how they bill their clientele.

by Judy S. on betterhelp

I know that betterhelp says not to use their service if you are suicidal but not everyone who is experiencing suicidal thoughts wants to call the national suicide prevention hotline. You are given counseling over the phone and them a recommendation on local mental health site locations. Not everyone is going to make the effort to go to one of these places. betterhelp is an option where you are paired with an actual psychologist right away. I wanted that but betterhelp told me not to use their service. Yes I get that they say that their service isn’t for suicide but why not? It could save a lot of lives. I know some people who have called the suicide hotline and feel like they are just another name in the system. If you are suicidal you want to feel special and you need the message to be personalized….not just “take a ticket and we’ll be with you shortly”. Feels like a government agency. That said, if you ARE suicidal, don’t mention that to betterhelp or they won’t let you use the service. They will direct you to the suicide hotline. For me betterhelp worked at least temporarily. Once my counselor got on chat with me, we set up a video chat and then she told me I needed to see someone in person. But, that first session really helped MOTIVATE me to see someone in an office. I currently see someone for free because of my suicidal tendencies and I also speak with my betterhelp counselor. This is a good service even if they say it is not for you.

by Stuart G. on betterhelp

The price, counseling, efficiency and security and privacy are excellent. It also happens to be a great thing to use as an outlet. It is strange but talking to a complete stranger, even if they are licensed professionals, is oddly soothing. I have now been with Betterhelp for 4 weeks and cannot complain. I would and have already recommended this service to a few close friends.

by Beryl J. on betterhelp

This service is very easy to use. After all it’s an app so the user experience should be good. But, it didn’t help me at all. For starters, the whole thing felt rushed. It isn’t like your traditional therapy session. You are asked a few questions and then you are paired with someone. You are immediately given a message which is clearly automated. The initial dialogue is weird and kept very short. And the messages thereafter feel very rushed. I think the price and usability are fantastic as the review states…but other than that I don’t see much benefit to this service.

by Liora Q. on betterhelp

This service probably isn’t for everyone. But it is useful if you are open minded. It is a little annoying to have to wait a few hours for replies on off hours but on the other hand having the ability to communicate over chat is easier than setting an appointment and messing up your day to go to a session in an office. It also happens to be far cheaper than going to an office. This is what ultimately led me to use Better Help. I will say that it hasn’t been a complete lifesaver but it has been at the very least as useful as going to a therapist in an office.

by Sheila C. on betterhelp

Being bipolar is one of the hardest mental health illnesses to deal with. Because of all my frequent mood changes, I had been to close to a dozen therapists within a 3 year time frame. It’s been extremely difficult to find a good connection with a therapist. So when I was paired with Melissa, of course I was very skeptical. I didn’t think it would last. But for a 7 day free trial I figured I had nothing to lose. Turns out online therapy is better for me than in person therapy. Melissa is very kind and understanding. One of the reasons why we were able to connect is because her father is also bipolar. On top of that she’s simply a good person and an amazing psychologist. She was able to help me be more self aware while also helping me through more complex problems. I still need to be medicated but Melissa’s help has really been a superb outlet for me. In addition to this, Betterhelp makes it a heck of a lot easier for me to communicate with Melissa. I am able to stay up to date on incoming messages because Betterhelp sends you instant email notifications of incoming messages, and using the service has been very easy. Both chat and video are very similar to Skype. I would recommend Betterhelp to anyone in need.

by James D. on betterhelp

Came back from service roughly 4 years ago and have been struggling with ptsd for quite some time. I have been in and out of therapy sessions for a while now. The therapy helped but the costs were too much. My sister in law told me about how she saw an ad for Betterhelp so I figured to give it a shot. It has been 2 and a half months now and I can’t recommend them enough. My therapist is an actual therapist, not just some random person on the other side of a computer. He helps me with different strategies to work through my ptsd. And because he is in the same state, I hope to meet him in person one day soon, just not in his office! He has been fantastic and thanks to the Betterhelp platform I am able to receive effective therapy at an affordable rate.

by Thomas F. on betterhelp

Just two weeks ago I was experiencing serious emotional pain. It was and still is a pretty low point in my life although it has gotten better since I started using better help. My father passed away and on the same day I was evicted from my rental apartment. So I did what any other person would do: I typed into Google that I needed to talk to someone ASAP. showed up and that’s how I found better help. At first I wasn’t interested in paying for a service. I thought I just needed to talk to someone right then and that would be it. Better help offered me one week free even though they said they no longer do so. Their customer service is excellent. If you’re really going through a rough patch they may make an exception for you as they did with me, and will give you a free trial. Anyway, after speaking with Kate (my therapist at better help), she made me realize that what I was going through won’t be a one time therapy event. Healing takes time. Grieving takes time, of which I am still doing. But, she is giving me the proper tools to help me cope emotionally, all for $45 a week which is something I can swing even in my lowly state of financial affairs. It’s an all around great service and the counseling given by the therapists, or at least mine, has been a big difference maker in how I am overcoming the situation I am currently in.

by Ema L. on betterhelp

You are supposed to be paired with a therapist pretty much instantaneously. It took them almost a day to pair me with someone. In the meantime I received a message from what seemed to be an automated bot. This isn’t good for someone like me who is mostly a negative person with dangerous thoughts. I didnt receive the help I needed which sucks because I was really looking forward to paying a few dollars a month rather than a few hundred per session. A word to the Better Help team: get your crap together. You could have been awesome but you totally messed up.

by Amber C. on betterhelp

i cant comment on if betterhelp is better than in office therapy for everyone. Therapy works differently for everyone. for me betterhelp worked. i used sporadic exchanges with my therapist which was a good fit for me. also i was going through what was termed as ‘moderate depression and anxiety’. i dont know if online therapy would have worked if my diagnosis was worse. maybe i would have needed to see a therapist in an office setting? so i would assume this – betterhelp is great if your mental health problems are minor to moderate like mine (and also if you dont mind getting used to a new way of therapy). but if your problems are more severe i wouldnt be surprised if betterhelp didnt work.

by Faye R. on betterhelp

For the first two days I HATED the BetterHelp program. The reason why is because I felt as if I was doing 95% of the talking and that my therapist was basically unresponsive. To make a long story short, they paired me with Nichole Sakmar and thank god they did. Nichole says she has provided online counseling to over 1,000 people so obviously she is a true professional. When I told her that I would be canceling my BetterHelp subscription after two days of using BetterHelp, she strongly advised me against it and told me to give her a shot. I had my doubts because I thought she was just trying to retain me as a client for her own financial gains. This was not the case. AT ALL. I asked her why I it seems I am the one always writing long drawn out messages and she replies with one or two line sentences. She told me something that seems so obvious but I guess when you’re in the heat of the moment you don’t think about it. The one or two line sentences she almost always wrote back were more questions. No exercises. The reason for this is because she needed more information about me since it helped her evaluate what I’m going through and what my needs are. At that point I realized I am selfish! She recommended that we set up a video call which I was REALLY happy about. It went so well that I was willing to write a review here – I never ever write reviews. In the end, I took her advice and stayed with BetterHelp. What a great choice this has been.

by Lana M. on betterhelp

If anyone tells you that another online therapy service is better than Betterhelp, they are either lying or don’t know what they are talking about. Just some of the minor things about Betterhelp that they are better than others is their ease of use, their app, and how you schedule phone or video appointments with your counselor. Now here comes the crucial issue and this is a big deal for a lot of people. I have moved around a lot in my life mostly because of employment. When you start ANY online therapy service, the survey asks you where you live so they can pair you with a therapist from your state or someone who lives as close to you as possible. So what happens when you move and you like your therapist? Many services will encourage you to switch therapists because these therapists are only licensed in their state. I don’t know how Betterhelp does it but they somehow let you stay with your therapist even if you move out of the state you live in when you first sign up. I love Melissa P. (my therapist at Betterhelp) and definitely didn’t want to change. Betterhelp has been a godsend especially in that regard.

by Emily G. on betterhelp

I was charged $220 at once instead of $55 per week. It is apparently in betterhelp's terms of service that they charge on a monthly basis rather than weekly. Who reads the terms of service? Why couldn't they just list this on the payment page? They need to change that because I don't know if this service will be great for me long term. I wanted to test it out for a week or so and see if the hype is legitimate or not. On the flip side it did work out for me in the end but it may not work for many other people. And paying $220 on a monthly basis to just try a service is a bit ridiculous. Betterhelp should make it clear how they bill their customers.

by Adam J. on betterhelp

What’s not to like about being able to see my therapist from my bed? And for around $200/month for all you can do therapy? Heck, I was paying more than this for one lousy 45 minute session with my real life therapist! Granted IMO there is nothing like face to face counseling but still. Better Help is a great substitute and absolutely worth it. Also, I am not sure why so many people are surprised by the great results they see by using this service. These are, after all, licensed therapists. The only difference is that you are not sitting in an office with them. So what? Video therapy is just as good and I would argue that even text and phone sessions are close to being on the same level. You can get intimate on chat. Just ask Anthony Weiner.

by Sema B. on betterhelp

The terms of the service are not as clear cut as you may think. For the record, my personal opinion is that Betterhelp is better than any other online therapy service and it’s not even close. The platform and therapists are amazing. HOWEVER, it’s not really “unlimited” therapy. It is for text therapy – text as much as you want and you will get a reply from your counselor. But, if you’d like to set up phone or video sessions, you can only schedule 2 of these per month (2 total – not 4). Chat therapy is great but I would assume that most people like myself would also like to explore phone and video sessions as well, and not just on a bi-monthly basis. If you want more of these types of sessions, you will have to pay $29 for each one. Yes, it’s still far cheaper than in office therapy but still. Betterhelp should be more upfront about these stipulations. Other than that, it's not the second coming of the Messiah but the service is still very good. I just wish they would be more up front about the added/hidden costs.

by Amy E. on betterhelp

I am a writer based out of NYC and the past 2 years have been an extremely stressful time in my life. I turned to better help since as a writer I express myself far better in written form. It’s nice to have phone and video options available but to be honest I don’t use them. Waiting for a response from my therapist can be an annoyance but other than that this service is unbelievable. The price, the features and ease of use, the support – it’s something everyone should try.

by Hailey C. on betterhelp

I have always hated the idea of therapy because it makes me uncomfortable. I knew I needed it for my severe anxiety and stress but I couldn’t bring myself to see a psychologist. The main reason was due to embarrassment even though I would be talking to a stranger. When I heard about Better Help, I thought it was perfect. I could stay anonymous and use text as my therapy. I started with this and after only two months, I switched to phone appointments and then ultimately video sessions. I haven’t been happier and I have, without a doubt, seen an improvement in my mental health.

by Ayesha G. on betterhelp

The company is in fact accredited by the BBB, has an A+ rating and obviously has the best reputation out of all the online therapy companies out there. Though, I’m not exactly sure how. Let me first preface this by saying that the counseling is actually very good. But the business practices are scam-like. They say $60 per week but they charge you on a monthly cycle. I saw other people were paying $45 per week so I emailed them in to ask why it was more for me and I didn’t receive a reply. That was the first sign. Then I tried canceling the service and it took me about a month to do so. They make it hard for you to cancel. In the end I did receive my money back for the extra month I didn’t use the service but for that month it was a nightmare.

by Jim F. on betterhelp

I started using betterhelp roughly 3 weeks ago. Since I travel a lot and don’t have time to schedule appointments I decided to try online therapy. Its definitely a different experience than seeing a therapist in their office. But for someone like me its been well above par. I spend most of my time in southeast Asia so it just happens to be that most of the time my therapist is online so I can relatively quick replies. I can also schedule night calls with him which happens to be regular working hours for him. If youre going to use betterhelp, I recommend not only using the chat but especially video conferencing.

by Christopher K. on betterhelp

If you want a real therapeutic challenge and want to see real change in your emotional state, Betterhelp is the place. Just a few short months ago, I was considered mentally unstable mainly due to severe depression and anxiety. When I signed up to Betterhelp in February 2017, I was ironically paired with Christopher Blake (my name is also Christopher). I have been getting therapy from him ever since and the advances in bettering my emotional health I have seen can’t be described with words. Dr. Blake understands me fully and offered me not only hope but actual solutions and tools that helped me deal with my issues head on. It’s been only four months and I finally feel like I have my life back on track.

by Neil G. on betterhelp

Chatting with someone was very weird at first. It has gotten a lot better but its still a but weird for me. I do see some improvements and have managed to change some of my habits with Better helps help, but I would not say it’s a “drastic” change. I am also not sure if that drastic change will ever come. For now I am staying with Better help but if I don’t see significant improvement in the next month or so I am done with it.

by Tabitha N. on betterhelp

I was the kind of person who was really bad at expressing feelings and emotions. So it was no surprise that just about all of my relationships have been disastrous. I WANTED to be in a healthy relationship but I didn’t know how. Fast forward almost ten months and here I am finally in a good relationship…all because of Betterhelp and my therapist Karen H. She literally showed me how to be expressive, how to be grateful, how to reciprocate. I didn’t know how to do any of these because of my abnormal childhood experiences. I am still with Karen today and until I have the confidence to be on my own completely, I will be sticking with Betterhelp well into the future. It’s been unbelievable and is worth every penny.

by Scott S. on betterhelp

I needed help for my stress levels as I work on Wall Street – 14 hour+ days, etc. I have never been to in-office therapy because my schedule is intense. I also happen to be at my desk basically my entire life so online therapy seemed like a good idea, especially since when I was conducting my due diligence, I found that the therapists don’t exactly answer right away. It takes a few hours to receive a reply. This is perfect for me because I can’t have a normal flowing conversation anyway. Turns out this was literally one of the best decisions of my life. Through the Better Help platform, my therapist has been able to provide me with some excellent stress reducing therapy. I would say that I use the service for about 45-60 minutes per day total, although I do check into it about 4-5 times a day. This may seem annoying to some but for me it’s been very useful. When I check in and if I received a reply, I immediately stop what I’m doing at work and concentrate on what my therapist has said. Once I’m in that zone and tune out all the BS from the world, I have found it to be the best remedy for my stress. I strongly recommend Better Help.

by Gina V. on betterhelp

i work online so i am a much better writer than i am at expressing myself. because of that better help was good for me. my counselor vivian rowe helped me a lot overcome the death of my mother. i actually requested her because i was paired with another counselor initially whom i didnt connect well with and also because she specializes in grief. aside from that interesting exchange with my first counselor, vivian has been excellent. we now set weekly video chats which is a H-U-G-E plus.

by Herman D. on betterhelp

I never write reviews but I feel inclined here because they have been a lifesaver for me and there is a lot of misinformation out there about Betterhelp. Here’s my personal take on it.For starters, my therapist Janet has helped me completely overcome my depression. It’s been about 5 months now and I’m just about ready to cancel my Betterhelp subscription because thankfully I feel there is no longer a need for it. I have seen some reviews here stating that the service is a scam. It’s not true. Read the terms and conditions. On second thought, don’t. It’s actually all laid out and there are no hidden fees whatsoever. You get charged what they tell you in the beginning. If that’s $45/week, that’s what it will be. You may be charged on a monthly basis like I was but it still comes out to $45/week. If you are really truly looking for help, this should not matter because you will be in therapy a lot longer than one or two weeks. If you think otherwise, then a) you’re a fool and b) you’re not serious about getting help. I believe their billing process is in their terms of service anyway. Secondly, online therapy is kind of new, right? If it’s new, you need to get used to it. It’s not like face to face therapy. But, it will work for the overwhelming majority of people IF YOU LET IT. Set phone and/or video sessions if need be. I chat with Janet weekly on video and almost daily on chat. It may be that she has less work on her plate than other therapists which allows her to help me a lot, and maybe that’s why I have seen some negative reviews. If that’s the case, find another therapist that is more responsive like Janet. It’s that simple. People are people, even if they are certified therapists. Everyone is different. Don’t discredit Betterhelp just because you had a one time bad experience with an unresponsive therapist. Three times is a pattern. Not one time. And lastly, the overall experience is phenomenal. The app is great, the chat room is great, it is secure, it’s relatively quick and it helps – at least it did for me. Just understand that people have different experiences. If it doesn’t work for you there is no need to take it out on a credible business. I can see why some people would not like it but try and be objective.

by Esther I. on betterhelp

The ease of use and the Betterhelp platform has been great so far. The actual terms of the therapists? TERRIBLE. Even though it is a set price and they (Betterhelp) don’t overcharge you and you don’t see any unforeseen charges, it’s not really unlimited therapy. Sessions are limited, not by Betterhelp themselves but the counselors seem to limit you (I’ve gone through 4 therapists so far and all of them seem to answer short-burst replies). Nothing substantial. Nothing that will actually help me with my anxiety. I can probably get better help no pun intended with a self help mental health app. I undersatand Betterhelp is trying to create a well meaning business but the therapists need some serious help themselves.

by Tracy N. on betterhelp

betterhelp was a true godsend for me when i was going through my crisis. i lived in a very rural area with not one psychologist nearby. the closest one to me was about 50 miles away. i didnt have time to travel that far for counselling. however i was in the process of moving to a more urban area with several psychologists around the area. i was against the idea of online help initially and i really wanted to wait but my situation was becoming unbearable. with that i gave betterhelp a try with the intention of canceling once i moved. i ended up using the service for 6 weeks until i moved and it surprisingly turned out to be very helpful. my depression did not go away but i was working through it and definitely felt a difference. after 6 weeks i canceled because i preferred in office therapy and my copay was super helpful. but for the 6 weeks i used betterhelp it was excellent.

by Harold L. on betterhelp

So I do not have your regular type of story. My wife and I were going through a very rough patch. I ended up leaving the house for a few days to my brothers home in Indianapolis. I really did not know what to do. I thought we were headed for divorce after 9 years of marriage. My brother has been dealing with anxiety problems of his own for a very long time but works at a manufacturing plant making around $30,000 per year. So therapy was always out of the question for him…until online counseling came along. He told me about Betterhelp and how he has been using them for close to a year now. I told him that I wished I could use them for couples therapy. In my mind, online counseling seemed to be great for an individual who connects with a therapist, not for couples. But he told me that they do offer couples therapy through the service. I was mostly doubtful but I said ‘F  it’ I am basically out of options (like my brother I could not afford therapy either). I got home a few days later and crap hit the fan. I will not get into details but both my wife and I were ready for divorce, she even more than me. So I said ‘look we have been together for 12 years – 9 of marriage and 3 prior to that, let’s try one more thing and if not then we will call it quits. We tried Betterhelp and after only 5 months, it completely changed our relationship. Aside from the very two sessions, we used video chat ONLY with our therapist Dr. Gemmell. He has been nothing short of fantastic. Yes, my wife and I still have our fights, but that is part of a healthy relationship. Because of Dr. Gemmell and Betterhelp, my marriage has literally been saved, and at a price I can afford.

by Liz R. on betterhelp

The convenience of online therapy is what drew me to it. I looked at all of the reviews on the different therapy services and chose Better Help in the end. It was between them and Talk Space but when I searched for Better Help vs Talk Space, I saw the main differences. So far, my Better Help therapist has helped me minimize my stress levels, which is exactly what I set out to accomplish. There are some cons to using this service – most notably wait times – but I’m not one to need instantaneous responses. Especially because the service is like 90% cheaper than face to face therapy, I don’t mind the few hours wait. Also, I should say that even though my stress levels were very high, it probably doesn’t compare to people with other mental health issues. If you believe your problem(s) are VERY overbearing, online therapy probably won’t work for you. But if you have mild stress or depression or anxiety, or other *mild* issues, this is a GREAT service.

by Carla F. on betterhelp

At first I was torn between using and not using Better Help. I have seen awesome reviews and really terrible ones. It’s hard to sort through all the BS. But in the end, I really needed help so I decided to try them out for a week with their free trial. It was a little akward but in the end I was, and am, happy to use them. Therapy isn’t a one time thing. I need help for my anxiety and I realize that it will take time to overcome it. I suspect that’s why there are some negative reviews about Better Help. People are too quick to judge. My advice? Don’t be. Give it some time. It’s well worth it.

by Justin L. on betterhelp

as long as you have patience, betterhelp is a good service. my psychologist sometimes takes a day to respond but the replies are surprisingly helpful. the service is good if you are really interested in getting help and also helping yourself. otherwise its probably not for you (if you are the type to be dependent on others).

by Karen A. on betterhelp

not sure why some people have complained about betterhelps payment system. the trial period is explicitly clear – 7 days and thereafter you will need to pay. i suspect most people dont really need or want help, they just want to use a new service for free. im here to tell you that probably wont happen. businesses are in the business of helping people *while* making money. if they werent, services like betterhelp would not exist. im also here to tell you that my experience was very very good with betterhelp. it was efficient and saved me a great deal of money. however, online therapy is just not for me so i plan on canceling by the end of this week. im just not ready for a new technology like this. id much rather go see a psychologist in person. if you are up for new things betterhelp is truly a great service.

by Zoe W. on betterhelp

I have been trying to get my money back for a few days now. Does anyone know how I can do so? Online therapy was not for me in the end so I thought getting a refund would be easy. Unfortunately that’s not the case and Betterhelp has been elusive at giving me a refund.

by Katrina V. on betterhelp

betterhelp is good…mainly. there are plenty of things i like about this service. such as the professionalism, integrity, price, privacy, intimacy. The thing i didnt like was that i could only email my psychologist so I had to change therapists which took about one day. you need to make sure that your specific therapist provides therapy through all the different ways, not just email or chat or video. yes some of them will only provide therapy through one method only. other than that I didnt find anything bad about betterhelp.

by Carlos N. on betterhelp

Better Help has for the most part been very good for me. Been using their service for about 1.5 months now. The only downside is that sometimes it takes a few hours to receive a reply. That’s probably because my therapist is using Better Help as a side job to get more business, as an addition to his brick and mortar practice. That’s fine with me and especially for me since in my chat sessions I like to do most of the talking anyway. So I don’t mind waiting for replies. The overall value that Better Help provides me with has been very good.

by Paul J. on betterhelp

Reading some of the reviews online about Betterhelp made me nervous from a financial standpoint. I had mainly read great things about the psychological support but the billing was very worrying to me. So, I had a novel idea: I READ THE TERMS OF SERVICE like any adult should do. Betterhelp's TOS is not insanely long as you would expect. It's very clear and straightforward. It was clear to me that if I did not cancel by the 7th day, I would be charged for the month at $45 per week ($180 per month, again billed on a monthly cycle). I am just fine with that, especially since going to a therapist in my area costs me over $200 for each session. As for the service itself: A+ all around. I instantly felt welcomed. I didn't feel like I was just another person. I had to answer what I would describe as probably a 10 minute survey, after which I was paired with my psychologist Melanie. We had some small talk and then immediately cut to the chase. She was insightful and really really helpful, and initiated some exercises for me to do. I still feel depressed at times but it's gotten so much better since I started with Betterhelp. I would highly highly recommend everyone to be an adult, read the terms of service, and then try out Betterhelp. It may not be for you but in my opinion you should give it a try. You can cancel within the first 7 days and they are VERY CLEAR about it. Also, they are not one of those companies that is impossible to get in touch with when you are trying to cancel. They have something like an A- on BBB. You don't get that if you're running a scam. Betterhelp has so far been outstanding and I look forward to talking with Melanie every day I write in. I definitely recommend this service.

by Sandra P. on betterhelp

i have always been somewhat intimidated by regular therapy so using online therapy was an easy decision. i didnt have to worry about any of my fears. once i felt comfortable, i started scheduling live phone sessions and then slowly transitioned to video sessions which i have to say is excellent. and that's another benefit-the usability as described in this review. what i didnt like about better help was the pairing process. i think it was a little long because they had something like 20+ questions to answer before i even started talking to a therapist. but from my personal experience its worth the wait.

by Dane S. on betterhelp

I first heard about Betterhelp from Facebook. This kind of therapy is new and I had my doubts. How can something like this possibly work? But then I tried it and this is what I learned:When I would go to my therapist, it was always a pleasant experience. I always felt comfortable and relaxed. Aside from the price, everything was/is great. HOWEVER, the one thing that always bothered me was time. Put aside the fact that I am paying a ton of money per hour to see my therapist. How can I possibly make progress on my many issues even over several sessions? I guess if everything works out perfectly then it's fine. The problem is that things come up in therapy sessions. For example: my therapist may ask me a really difficult question that may take up the entire session just talking through it. And then what? At the end of the session, I have found that I have accomplished very little and that I need to come back for another one. That's another few hundred dollars out of pocket. Now that I have Betterhelp, this is no longer an issue. Actually, my Betterhelp therapist and I can cover several challenging questions in the same amount of time. That's not because my Betterhelp therapist is better than my in office therapist. It's because of the nature of online therapy - it's a least that's how I use Betterhelp (I have yet to use phone or video features). So even if it took me a few days to answer these questions, I'm paying the same price as I would in a traditional setting. After using Betterhelp for only 3 weeks now, it's a no brainer for me. Betterhelp is definitely the way to go.

by Danielle P. on betterhelp

When my parents died in a car accident about one year ago in Brooklyn, my life went down the toilet. I was grieving more than anyone could imagine. I honestly thought I would never get over that grief but I was wrong. The pain is still there. It is and will always be difficult. But at the behest of a friend, I signed up to BetterHelp, who really steered me in the right direction and connected me to a therapist called Erika Goldstein-Steuerman. She created an extremely intimate relationship with me. It wasn’t about “just another session” with Erika. She genuinely cared about my well-being and ultimately helped me overcome most of my grief, trauma and subsequent sleep issues. Overall I was, and still am, beyond grateful that I found BetterHelp. I’m not sure where I would be today if I didn’t.

by Marc L. on betterhelp

using betterhelp has been one of the best decisions i have made. i feel comfortable talking about my self esteem issues. working through difficult situations has always been tough for me but my therapist at betterhelp has been wonderful with giving actual useful advice which has helped truly build up my self esteem.

by Arie H. on betterhelp

You have to be careful with Better Help! This is Terrible Help! Maybe I'm overreacting since speaking to my designated psychologist was fine but the one week "free" trial is anything but free! They placed a hold on my credit card and after the week was over, I was charged $160! Does ethics no longer matter in this world? Worse, they are scamming people like me who need actual help. Good job Better Help. Good job.

by Chris G. on betterhelp

For anyone who is having religious issues you'll understand what I'm talking about. I have been finding myself in a constant state of flip floppiness. One day I'm religious the next completely not. I am part of various online religious forums and even though it is encouraging to see that I am not the only one who is having trouble it still sucks to be in this situation. I started with Better Help last week and my counselor has already been able to help me understand why I am so conflicted and to see what I really want in life. I will try and follow up with another review in a few weeks but so far so good.

by Mary F. on betterhelp

I have been having horrible marriage problems over the last 2 years. We went to marriage counseling. I even saw a therapist on my own. Nothing was working. So far its been two weeks since I started with Betterhelp and I already see improvements on my side. I will be encouraging my husband to use Betterhelp as well.

by Noah M. on betterhelp

the free week trial was going very well...until they billed me without my consent! who does that??

by Jessica R. on betterhelp

the real reason why I started with better help is because of the price and all the good reviews I have seen online about them. I mean - $45 per week for unlimited therapy – how can I complain? I admit that there’s still nothing like the intimacy of face to face therapy but so surprisingly ecounseling has been a solid option to help me overcome my addictions. My therapist was engaging and actually challenged me in ways that really opened my eyes about myself. Happy to say that after just 6 months I am doing better than I thought.

by Sean S. on betterhelp

I definitely recommend betterhelp even though some would say that online counseling is not a replacement to traditional therapy. Betterhelp has been great especially being able to connect whenever and wherever I need. My betterhelp therapist Chris Harris has enabled me to work through my family and relationship issues. Being able to set an appointment and call Chris has been very helpful too.

by Jackie W. on betterhelp

Betterhelp has been paramount in helping me deal with my deep rooted anxiety. I initially passed off online therapy as a joke but the level of support has been fantastic.