7 Cups of Tea Review

You may not know it but 7 Cups of Tea is the largest e-counseling platform by far in terms of actual numbers. A whopping 6 million customers have been helped in various counseling areas. In an industry that sports four ‘heavy hitters,’ how did 7 Cups of Tea become so large? Is their service that much better than everyone else that millions of people turned to their platform? Do their therapists have some secret sauce that other e-therapists don’t? Let’s take a look at why millions of people have flocked to 7 Cups of Tea for e-counseling.

Company Profile:

How does a company in a very new industry attract so many customers in such a short time span? Simple. Like everything in life, money is a crucial factor. Thus, 7 Cups of Tea started as a 100% free platform while every other e-counseling service charged money. Having a free service to turn to is still a large benefit to countless potential customers, especially considering that e-counseling is still a new industry. Most people want to evaluate its effectiveness for free, which is understandable given that this is disruptive technology in an area (therapy) that has always been an offline service. Hence the massive growth that 7 Cups of Tea experienced. Furthermore, 7 Cups of Tea is the only e-counseling service that acts as a social network of sorts. While you can speak to licensed professionals with 7 Cups of Tea, they also have a community of ‘listeners.’ These are not licensed professionals; rather, they are average joes who really want to help people live better.

Signing Up:

Signing up to 7 Cups of Tea is not as straightforward as other online therapy services. Keep in mind that you must choose what type of service you want. You can choose a free account whereby you speak to a listener or a paid account where you speak to a certified professional. Since I had tried other paid services before, the thought of getting advice from a non-licensed professional intrigued me. So I navigated to the ‘Browse Listeners’ section and chose a listener based on the user ratings this person had received. There is a ‘Chat Now’ button on the page. Once you click on that, 7 Cups of Tea takes you to a dedicated and private chat room. There was no need to sign up for an account or enter in any credit card information. I found this to be particularly beneficial, because many people (myself included) want a trial term to see how the system works and what level of support is provided. As for a paid account with a certified professional: it is similar to every other e-counseling service. You will need to answer a few questions that a 7 Cups of Tea ‘bot’ asks you. Once you have completed that short question and answer session, 7 Cups of Tea pairs you with a professional therapist. You will need to enter in your payment information prior to trying the service. This is standard in the industry. Moreover, with 7 Cups of Tea, there is a 3-day free trial on the paid service so if you don’t like it, you can simply cancel your account at any time.

Pricing:

As mentioned above, 7 Cups of Tea offers two types of support options – a 100% free service with a ‘listener’ or a paid service with a certified therapist. Since the paid service is very new to 7 Cups of Tea (they have been offering their service 100% free until very recently), it is very difficult for potential customers to find any information on their price point. Go ahead – try to find any information online about 7 Cups of Tea price. Good news though – I have this information for you. 7 Cups of Tea charges $150 per month for unlimited chat with your therapist. This is roughly 25% higher than the going rate of other high profile e-counseling services. To be quite honest though, I can’t complain. Presto Experts charges $1-3 per minute. If you’re doing one session per week in 30 minute intervals, that will cost you $240 per month. So, the savings is clear on 7 Cups of Tea. Additionally, users tend to love 7 Cups of Tea specifically because of its community like nature.

Usability (Desktop & Mobile):

7 Cups of Tea provides for one heck of a user experience. This is quite surprising given the fact that it was originally a startup with no real funds for expansion. In the above section, I detailed how simple the free service is. The concept and usability is virtually the same with a paid account. Simply answer a few questions and you are directed to a dedicated chat room that only you and your therapist can access. If you’ve ever used an online messaging platform such as live chat, then this is nothing new for you. Even if you haven’t, the messages are laid out in a plain and simple manner. Your correspondence appears in a chat box while there is a separate box below to type your messages. The same features apply to their mobile app as well.

Counselor Support & Effectiveness:

Naturally, counselor support will vary from person to person, especially if you choose the free version (no certified professional). Moreover, unfortunately, oftentimes you are connected to listeners with no formal education and a limited knowledge of the English vocabulary. Thankfully, this was not the case with me. I browsed listeners and found ‘Lauren’ – a 20-year-old woman based in the UK. Perhaps it was luck of the draw but Lauren was currently studying psychology in the UK. Even though she wasn’t licensed, the truth is I found her to be as helpful as certified professionals on other e-counseling platforms such as BetterHelp. Forget the fact that she was insightful and had stellar communication skills; she genuinely cared about my issues and in fact made a personal connection with me. It did not feel like a therapy session; rather it felt like a conversation with a friend who was trying to help by bouncing different ideas off me. Furthermore, there was a very humanistic approach to it, as she told me about herself as well. In traditional therapy sessions, this is not the case. You don’t get to ask questions about a therapist and if you do, they often times sidestep your questions. Lauren connected with me on a personal level and this made me feel as if she cared for me like a friend. It is also important to note that because this was a free service, I knew her intentions were 100% not financially driven. This had a very big impact on my fondness for 7 Cups of Tea.

Confidentiality & Privacy:

You may hypothesize that 7 Cups of Tea security protocols are sub-standard. However, that assumption would be false. Even regarding listeners who are not licensed professionals, they are forbidden, by law and by the 7 Cups of Tea Terms of Service, to divulge any client information. More importantly, the licensed therapists working within the platform are required to stay HIPAA compliant. Additionally, both the website and dedicated chat rooms are SSL secured. And to top it off, 7 Cups of Tea does not retain any data from your correspondence with your listener or therapist.

7 Cups of Tea Counselor Qualifications:

If you have made it this far into the review, then you understand the counselor qualifications for 7 Cups of Tea. There are listeners who are essentially non-licensed life coaches and there are also certified (clinically licensed) therapists with various degrees. Though they aren’t required to show a certain amount of hands on experience prior to joining the 7 Cups of Tea network, therapists do need to show that they possess malpractice insurance. For the most part, licensed therapists who hold this type of insurance have several years of experience under their belt.

Specialties & Areas of Expertise:

Both listeners and therapists can help in virtually any area you need. Even if you are adamant about using a trained therapist, the ones within the 7 Cups of Tea network cover all areas of help. This includes:

  • All Addictions
  • Anger
  • Anxiety
  • Bipolar
  • Career
  • Chronic Impulsivity
  • Conflict
  • Depression
  • Eating
  • Educational Assessments
  • Family
  • Grief
  • Health
  • Intimacy
  • LGBTQ
  • Life Transitions
  • Parenting
  • Relationships
  • Religion
  • Self-Esteem
  • Sleeping
  • Social Behavior
  • Stress
  • Substance Abuse
  • Trauma & Abuse

Bottom Line:

7 Cups of Tea is certainly a unique company trying to incorporate a sense of community into the therapy industry. The ability to chat with a listener for free, as much as you’d like, in addition to a 3-day free trial for the paid service, makes 7 Cups of Tea a highly sought after e-counseling destination.

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Average rating:  
 13 reviews
by Zoe on 7 Cups of Tea

I started the free trial as my past experience with therapy has been rough and I wanted to see if this was a better fit. I realized pretty quickly that it wasn't. My therapist gave mediocre responses hours if not days later. Not really good for someone with anxiety. When I cancelled my subscription I was charged the full fee and when I contacted the company they refused to give me a refund. (I remember closing it within the time of the free trial but according to them I didn't. Okay...) Not even a partial refund as they offer financial aid. Now I'm out $150 for a crappy therapist to send me an article about meditation. The company's policies skeeve me out as their goal is supposedly to help mentally ill people. Crappy interface, crappy ethics.

by Petra N. on 7 Cups of Tea

I found 7 Cups of Tea about seven years ago when I was going through a really tough time with relationship issues with my parents and my partner and I lost one of my best friends so I was feeling really lonely and desperately needed someone to talk to in the middle of the night when I felt the loneliest. I think I spoke to three different people, all of them free. I found all of them to be great listeners, when I needed their point of view as an outsider looking at my situation, they were always very kind and thoughtful in their responses. One of them was so helpful to talk to that I ended up donating to him (which back then was an option for free services, I'm not sure if that's changed). But I just really appreciated his help. I always based who I chose to speak to based on the person's rating. I haven't had to use the service since but I wouldn't hesitate to use the site again if I ever did need it. I was a student when I found this site and couldn't afford a local therapist... so I was really glad I found this site.

by Sharon J. on 7 Cups of Tea

Not sure why some people criticize 7 Cups so much? I found both the free and paid services to be excellent. Yeah the free service is full of not licensed people but they can still be helpful. They were for me. Also, I feel as if people are quick to judge and give up on something. If you really want help and you know you need it, don’t just give up that easy. The 7 Cups website even tells you this when you are chatting with a listener. They basically tell you that you might not click with your first listener so don’t give up. Here is my breakdown of both services. Even if you find a really good listener on the free service, they will never be as good as a clinical psychologist. Never. This is something everyone should understand. But that doesn’t mean they can't help. It depends on what you need help with. I got to 7 Cups by hearing about them from a friend of mine who uses the free service because he is always thinking about his money situation. He doesn’t actually have a serious mental health issue like me (Dysthymia). He said that simply talking to someone for free has helped him tremendously. Seeing someone else’s point of view was great for him. For me I found it to be very nice and cordial, and the listener was trying to help as much as she could, but she just wasn’t qualified. So she recommended me to the paid service which I tried. Talking to a psychologist was very VERY helpful for me. It’s been only 3 weeks and I feel as if I have mostly overcome my Dysthymia which I have had for close to 3 years now!

by Balint A. on 7 Cups of Tea

very cool website and very easy to use. also found it to be private. you can basically get an idea of how the service will work by talking to someone for free – on the free service. thats what i did before upgrading to the paid plan. from a user standpoint its great. as for really helping me overcome my depression? well it didnt help so much. talking to a psychologist is hard enough, try doing that over sms.

by Shane Y. on 7 Cups of Tea

Using 7 Cups Of Tea for me was good but a bit weird. One of my cousins uses the paid service but I was too cheap to sign up for the paid service. So I tried the free service which sucked. The listener was atrocious. But my cousin told me that if I really wanted to see results that I should stick with the paid service only. $150 per month is a lot of money for me, but there was a free trial which I tried. It was weird talking to a therapist over chat but somehow someway there was this strange feeling of comfort and satisfaction that came over me. Unfortunately my money situation isn’t great so I canceled after two days. But at least I can say that I didn’t call it quits because the service was bad. Overall it was helpful

by Naomi S. on 7 Cups of Tea

I saw 7 Cups of Tea reviews both here and on Reviewopedia, many of which make the claim that it's a scam. THIS IS NOT A SCAM! Like, seriously. Do you not read the terms of service? And, it's not like most other sites that have long and drawn out terms. It's very clear from the beginning what you will be paying for. And anyway, cancellation is easy. I mean, I even received an email mid month from the 7 Cups of Tea team asking how things were going and if I'd like to cancel I can do so at any time!!! And though many people have a point about the 7 Cups of Tea listeners being awful, so grow a damn pair and put your money with your mouth is. Go straight for a paid subscription with an actual psychologist like I did! The only difference between 7 Cups of Tea and any other tier one online therapy service is the actual platform. But other than that, they are the same. Licensed psychologists are pretty much the same. They're all licensed and trained no matter which therapy service you use. You may click better with one psychologist over the other, and if you don't like yours, then request a change. I don't see why people are bashing 7 Cups of Tea. It's been an absolutely fantastic service for me. My psychologist is excellent.

by Tammy W. on 7 Cups of Tea

Even if you just want someone to talk to on a semi regular basis which is what I was going for, this isn't the place. Their listeners are beyond bad. I went through at least 5 people and every single one of them made my day a whole lot worse.

by Simon L. on 7 Cups of Tea

After seeing many 7 cups of tea reviews about their free listeners I decided to skip that and go straight for a psychologist. Truthfully it was the best decision. Online therapy is new and perhaps a little strange/takes time to get used to but in the end it has been working for me so far. Good and responsive therapist. Billing is accurate which is not a given with many sites. I have heard horror stories about other people being charged additional fees with other therapy services. This is not the case with 7 cups of tea. It has done what I thought it would and I am sticking with it.

by Amber D. on 7 Cups of Tea

its been a rough few weeks for me. besides having little family and scattered all over i have no friends where i just moved to. im a single mom whos recently divorced and needed someone to talk to specifically about my financial problems. and thats how i found 7 cups. when i connected with someone they were TERRIBLE and basically said i should not have gotten married in the first place. literally...it made me worse. much worse. and to top it off this person then disconnected from our chat...which i guess was a blessing in disguise. thankfully im not quick to give up so i tried another listener (same result)...and another...and another. until i finally got to someone who honestly seemed like he cared. i dont think he was as good as a professional would have been but at least he tried. the whole 7 cups experience has been pretty awful even with the last listener putting in alot of effort.

by Clark W. on 7 Cups of Tea

I use the 7 Cups paid service and I was beyond pleased. Great support, great system, overall excellent. The only downside is the price. My 7 Cups therapist costs $150/month. I shouldn't complain since going to a therapist in my neighborhood costs around that per session. But when I see lower pricing from larger online therapy companies like Betterhelp and Talkspace, it makes me think about switching. I haven't done so yet b/c 7 Cups is working for me now. But perhaps I will try another service. I need help but I'm also not willing to pay an increased amount just because.

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