Are Anxiety Chat Rooms Helpful? |

Are Anxiety Chat Rooms Helpful?

Karen Doll, Psy.D., L.P
July 8, 2020
anxiety chat room

Participating in an online chat room could be tempting, particularly for individuals with anxiety. It is often a subtle way to share your feelings and learn from others about their experiences. To some, it can feel safe since it the participation is anonymous. Many chat rooms are easily accessible and allow pretty much anyone to register. There is an appeal to being able to log in at any time of day and potentially find like minded people that can empathize with your struggles. It provides more personal interaction than simply researching a website on the topic. It’s therefore worth exploring the potential benefits and risks of signing up for an anxiety chat room.

The Benefits

Online chat room participation can be beneficial for some. Engaging in a chat room may prove useful to provide extra support. There is value in connecting with people who are experiencing similar struggles. It can be validating to talk with individuals who really understand you. Many people find comfort in the acceptance, support, and inclusion that can be found in an online chat group.

The anonymity of chat rooms can often make them feel like a safe space to put their guards down and share feelings that they are normally not comfortable discussing. Having anonymity could protect people from the fear of being judged by people they know. Some chat communities promote a culture of acceptance and non-judgment. 

There can be a fruitful exchange of ideas and techniques that have proven to be helpful to participants. People can share what they have tried and discuss what methods have not been effective. If it feels helpful to seek this support, process and exchange ideas, it may be a useful outlet. 

The Risks

There are potential risks to using anxiety chat rooms. There is likely to be a range in quality of advice provided. Individuals in a chat room may experience symptoms of anxiety, yet are unlikely to have professional credentials in treating it. Even those who sound like experts may not have a credible perspective or experience. It is important to use discernment in interpreting the information others are providing.

It can be useful to make sure you are not taking anything at face value and it can be beneficial to challenge the assumptions of what you are hearing. Additionally, chat rooms are generally unstructured and fluid, so therefore, typically lack controls and oversight.

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There can be a range to the quality of the community members any particular chat room draws. There is a risk that false information is shared, and there is no guarantee that individuals participating are coming from a healthy place emotionally. Not having a regular moderator can create inconsistencies in the interactions. Hurtful comments can be expressed and unpleasant interactions can occur. With anonymity, there is also a lack of accountability, leaving more space for people to be inappropriate or damaging in their exchanges or behaviors.

Regardless, anxiety chat rooms should not be a replacement for therapeutic intervention.

There is a broad range of severity and intensity of symptoms related to anxiety. Clearly, everyone’s perspective will be impacted by this subjective experience. What works for someone with a phobia will not necessarily apply to someone experiencing social anxiety.


Manage your expectations. Be cautious about interpreting advice. Understand your own anxiety symptoms and become educated on the topic.  Carefully consider what you choose to share on an online chat room, even if it is anonymous. Over-disclosure can result in stress later. If your chat room experience is fueling your anxiety and fear, try something else. There are many mental health treatment modalities that have been proven to be effective in addressing anxiety. It is recommended that if you struggle with anxiety, consider seeking professional help. 

Karen Doll, Psy.D., L.P

Karen Doll has been a Licensed Psychologist in the Twin Cities for 20 years, working in organizational consulting. She leverages her education in Clinical Psychology with her leadership assessment expertise in her practice. She is an executive coach focusing on helping people maximize their potential.

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